Aqualand El Arenal

Excellent hotel – staff friendly, clean, great facilities, great location, etc

Everything was great. The staff was very friendly and helpful.

We stayed at this place for a week and wanted to highlight to positive/negative aspects of this hotel and unfortunately the positives do not outweigh the negatives. Positives: - Location is nice. Short walk to the beach. - Lots of restaurants/shops walkable. - The pool was nice and wasn't too hard to find chairs most of the time. - We only did the breakfast but it was a decent spread with lots of options though it was basically the same setup for every day. - Most of the staff was friendly and helpful with the exception of one man who was rude and will be addressed in the negative comments. Negatives: - Noise, the front of the room faces restaurants and there is a British pub that does Karaoke and other load events at night so if you have a child sleeping in that part of the room it will be loud. Plan on bringing a sound machine to drown it out. - The room AC did not work great. It would hover around 78-80 degrees no matter how high you turned the AC on. Also it says on the description that there is a refrigerator but it's really a minibar that barely does anything. We contacted the front desk to complain and the man was very rude and insinuated we were dumb for thinking it would keep drinks cold. Our was room temperature inside so it wasn't working and they never came to fix it after telling them numerous times. - The parking lot next to it was closed the whole time we were there for a festival that would play loud music most nights till midnight.