Airport shuttle

Reviews of Sky Point Hotel & Suites - Atlanta Airport

2.5 out of 5
Sky Point Hotel & Suites - Atlanta Airport
1556 Phoenix Boulevard College Park, College Park, GA

Reviews

7.2

Good

Rating 10 - Excellent. 376 out of 1013 reviews" "
Rating 8 - Good. 225 out of 1013 reviews" "
Rating 6 - Okay. 143 out of 1013 reviews" "
Rating 4 - Poor. 108 out of 1013 reviews" "
Rating 2 - Terrible. 161 out of 1013 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Dianna

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from BRITTNEY on 26 Mar 2024
thank you for your review

6/10 Okay

Daniel, Rogers

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was ok
Stayed 1 night in Mar 2024
Response from Rebecca on 25 Mar 2024
Dear Daniel, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from BRITTNEY on 26 Mar 2024
thank you for your review.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on 25 Mar 2024
Hi Delia. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

2/10 Terrible

David, chatsworth

Business traveller
Disliked: Cleanliness, staff & service, amenities
I’m still in line. Behind 7 people with 1 person working and they are slow and taking there time
Stayed 1 night in Mar 2024
Response from Rebecca on 25 Mar 2024
Dear David, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 Excellent

sion

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Rebecca on 25 Mar 2024
Hi Sion. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 Excellent

Domenica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on 25 Mar 2024
Hi Domenica. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 Excellent

Charlotte, Statesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in a bad position and when I called to try and figure it out the lady was ending her shift but she was able to help me and when I arrived the gentleman behind the counter was so helpful and understanding and really really polite and nice. Thank you so much. I can't wait to book again!!!
Stayed 1 night in Mar 2024
Response from Rebecca on 25 Mar 2024
Hi Charlotte. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

4/10 Poor

Karan Anne

Stayed 1 night in Mar 2024
Response from Rebecca on 25 Mar 2024
Dear Karan, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After long day at the airport having transportation to hotel was nice ...also clean, and friendly ..the receptionist was very helpful when I called as well
Stayed 1 night in Mar 2024
Response from Rebecca on 25 Mar 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

Iesha

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arriving to the hotel check in was easy. We received our key cards and headed to our room. We opened the door flick the light switch and a mouse ran fast across the carpet! We quickly close the door and went directly back down to the front Desk. We explained and told the front Dess personnel what just happened and what we just saw she laughed in our face and said that she has never heard of that happening, then proceeded to say that we are liars. We asked for a refund. She told us that she would have to call a manager. Once the manager was caught over the phone because he was not there in person to handle the situation. He as well proceeds to say that we did not see a mouse, and that we are lying. He told us that he cannot assist us with a refund because that is not their policy. This whole process has been hell and we decided to just give up on a refund and go to another hotel just to get out of a infested hotel as quickly as possible. This hotel indeed has rodents and they will do nothing about it.
Stayed 1 night in Feb 2024
Response from Ron on 1 Mar 2024
Hello Iesha we certainly apologize that this situation was not handled as we would have hoped. While your guest did report that upon opening the door and not even having actually entered the room they may have seen something, the actual reservation holder who also did not enter the room was not able to corroborate that sighting. Maintenance was onsite, checked the room, moved the furniture, and also was unable to find anything either. Even with that, as well as our long history of never having a report of any activity of that type, we could have better conveyed this message. Please reach out to us if you had an issue receiving the refund that you and your guest received prior to your leaving the property as a courtesy. This review says otherwise and if there was an issue with that refund or the receipt that you received for that refund prior to leaving the building, we'd love to assist in any way we can.

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nope, nope, nope. Booked a room for 5. Only 2 towels to share and 1 bar of soap, no shampoo or hair dryers. No bedding for one bed. Front desk staff won’t answer the phone from inside the room and was very rude when calling from my cell. Neighborhood is NOT SAFE. Lots of people spending the night in the parking lot. Gas station is bullet proofed.
Stayed 1 night in Feb 2024
Response from BRITTNEY on 5 Mar 2024
We do apologize for the inconvenience of your stay.

4/10 Poor

robert

Disliked: Cleanliness, amenities, property conditions & facilities
Web site says there is onsite dinning and contental breakfast and they have not had it since the pandemic!!
Stayed 3 nights in Feb 2024
Response from BRITTNEY on 5 Mar 2024
We are working to remove from 3rd parties i do apologize.

10/10 Excellent

Daouda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from BRITTNEY on 5 Mar 2024
Thank you again for choosing Skypoint Hotel and suites.

10/10 Excellent

Brittanee

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great but no breakfast they don’t serve breakfast
Stayed 1 night in Feb 2024
Response from Rebecca on 25 Mar 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

Shaquita

Disliked: Cleanliness, property conditions & facilities
This property is disgusting. I would never stay at this property again. The room that I stayed in actually smelled so bad it didn’t matter how much air freshener I sprayed in that room. Every time I walked in the room it had like a mildew kind of smell then to add insult to injury they charge me $25 for making towels dirty like aren’t you supposed to do that a horrible experience that I will never have again.
Stayed 3 nights in Feb 2024
Response from Front Desk on 22 Feb 2024
Thank you for taking the time to review your stay. I apologize that it appears you didn't have the experience we would have hoped for. While we certainly understand that towels will get dirty we do charge for linen when it's beyond typically use consisting of makeup, hair dye, and like damages. We do hope that if you find yourself in the area again you choose to stay with us.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
Stayed one night to catch a flight. It wasn’t fancy, but it served its purpose.
Stayed 1 night in Feb 2024
Response from Rebecca on 25 Mar 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service
I got great sleep.
Stayed 2 nights in Feb 2024
Response from Rebecca on 25 Mar 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

6/10 Okay

Stacy

Liked: Staff & service
Disliked: Cleanliness
There was bugs in the jacuzzi tub & around it. But the room was decent.
Stayed 1 night in Jan 2024
Response from Rebecca on 25 Mar 2024
Dear Stacy, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 Excellent

Shecaniah

Liked: Cleanliness, staff & service
Perfect
Stayed 1 night in Jan 2024
Response from Rebecca on 25 Mar 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

4/10 Poor

nyeishianyei

Disliked: Staff & service, amenities
I’m very unhappy. They charged me before arriving at the property. I was also charged for the full stay when per their policy, they charge one night for no shows/cancellations. Then I was charged more than the Expedia price I booked. I was told they still charge the percentage Expedia is supposed to be saving me, so I ended spending $25. Again reviewed their pricing and fees and there’s no incidental fee listed just the deposit. So they use Expedia to lure customers in, just to charge them the full rate at check in. Maybe it was my fault for doing reserve no pay later. Not sure if those who pay advance have the same encounter. That shouldn’t matter seeing as I was quoted a pay now price and a reserve now price. However I’ve never had this problem any other time with any other hotel when I’ve booked through Expedia. They are truly deceptive. Their wifi didn’t connect so I ended up using my hotspot for my Ipad. They will never get me again!
Stayed 2 nights in Feb 2024
Response from Ron on 5 Feb 2024
Thank you for taking the time to review your stay with us. I definitely apologize for any misunderstandings regarding the fees paid to the property. When booking on this site there is a notice of the service fee to be paid at the property as well as an incidental/deposit to be paid at the property upon check in. We apologize that this appears to have overshadowed an otherwise good stay.

10/10 Excellent

Gulrukh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very courteous & friendly, will stay in future & recommend to friends & family
Stayed 1 night in Feb 2024
Response from YAYA on 5 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it don’t let the location & outside fool u it was a lovely experience & vibe & the cleanliness was out of site
Stayed 1 night in Feb 2024
Response from YAYA on 5 Feb 2024
We are so happy to hear that you enjoyed your stay with us and that everything was 10/10. We hope to see you again soon! Thank you so much for taking the time to review your recent stay with us.

6/10 Okay

Rivka, Miami Gardens

Liked: Cleanliness
Disliked: Amenities
Everything is so close like stores and restaurants.
Stayed 5 nights in Jan 2024
Response from YAYA on 5 Feb 2024
We are so happy to hear that you enjoyed your stay with us . We hope to see you again soon! Thank you so much for taking the time to review your recent stay with us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Roukens-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

kiara

Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Shareef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from YAYA on 5 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Ofelia

Stayed 2 nights in Jan 2024
Response from Rebecca on 25 Mar 2024
Dear Ofelia, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

8/10 Good

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was so friendly! My room was very clean, bed was comfy . No frills , but you have all the necessary things here . I would stay here again.
Stayed 1 night in Jan 2024
Response from YAYA on 5 Feb 2024
Thank you for taking the time to review your stay with us. We are so happy to hear that you were pleased with our Staff, Cleanliness, value, and location enough to rank each 10/10. We appreciate your feedback regarding the coffee maker and we will definitely look into it. We hope

6/10 Okay

Katrina

Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

kenyon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

2/10 Terrible

Rosemarie

Travelled with partner
There was little I liked. The property was in definitely need for a renovation. No hot water, no breakfast, despite the fact that we booked breakfast with the reservation. We booked for four nights and checked out after the first night. We supposed to get a refund they charged us , however, an additional $136,40. So they owe us a total of $ 345,09. I now have to see how I get this money back again. Never again with sky point! Best Western ???? They seem to run under different names
Stayed 4 nights in Jan 2024
Response from YAYA on 5 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

4/10 Poor

Steve

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stated that they have breakfast on site which they don't and didn't have hot water for my shower. Staff was really nice.
Stayed 1 night in Jan 2024
Response from YAYA on 5 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer

8/10 Good

Cristian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

8/10 Good

Patti

Travelled with partner
Liked: Property conditions & facilities
It was convenient at the time. Thanks , Kevin.
Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

6/10 Okay

Dolapo

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible staff. They want to double charge you after they overbook. The staff rep Moe also said that they don’t honor third party booking services.
Stayed 2 nights in Jan 2024
Response from Ron on 5 Feb 2024
I'm so sorry to hear that you didn't have the experience we would have hoped for you to have. We definitely would love for you to come back and stay with us again in the future.

2/10 Terrible

Fernando

Disliked: Amenities
dirty and no safe
Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

2/10 Terrible

Dequan

Stayed 2 nights in Jan 2024

10/10 Excellent

Syed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Jan 2024
Response from YAYA on 5 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

Teya

Stayed 1 night in Jan 2024
Response from Ron on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Ankur

Stayed 3 nights in Aug 2023
Response from Ron on 5 Feb 2024
Thank you for staying with us!

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ron on 5 Feb 2024
Thank you for staying with us!

4/10 Poor

Moussa

Business traveller
Disliked: Staff & service, amenities
They could be upfront with all these fees and charges at reservations. The refrigerator in the room isn't working, get my food spoiled. There was nothing in bathroom but a tiny bar of soap, not even enough to wash all body. No lotion and I asked at front desk I was told it's only available for purchase.And the price is outrageous. Very disappointing first stay at this property
Stayed 1 night in Dec 2023
Response from YAYA on 7 Jan 2024
Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
It says grab and go breakfast but the only thing they had out was coffee. Also the airport shuttle parked on the hill before the door entrance to load and unload our bags? Everything was rolling away. Desk staff friendly.
Stayed 1 night in Dec 2023
Response from YAYA on 7 Jan 2024
Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer