Location is great. Room was fine. I had one staff treat me terribly. He accused me of lying to him about what was included in my room rate. Which I had not. He did not do this once, but three times. Once on the phone and twice chasing me as I was leaving the hotel for the day. He was incredibly rude to me, especially since I had asked for nothing but clarification. Was not asking for anything to be given to me. But I think he is just one bad egg. The rest of the staff were friendly and helpful. Avoid this one guy and you will have a nice stay. Encounter him and it will ruin your stay.
I come there... then staff said is full not again room,
i was pay expedia... they said change to other hotel... staff give me adress...
my husband around around with car untill night then when found the hotel is said full again....
masyaAllah... they bring us to other hotel... bad and small...
thanks to GOD... i just back from make umro to mecca... i am not emotion and only can smail...
As a hotel which cater for multi national clients one expect the reception staff to speak English and is able to give information about the surrounding.
When asked about if there is any transport facilities. The receptionist did not know. The metro and tram stations were within walking distance that's less than 5 mins.
No local map was available.
When asked if there is taxi facility for the airport the rudeness apart. I was told its 25 dollars, I asked how much is it in local currency I was told it,s 25 dollars. I informed the receptionist I intend to pay in Lira how much will it cost he said lady it is 25 dollars!!!!!!!!!
The shower holder was broken since day 1 I reported it nothing was done and I stayed there for 6 days.
The reception staffs are quite rude and very dismissive. The communication skill is apalling.
Don't think will recommend it to anyone.
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