Interior

Reviews of Albergo City Hotel Berlin

3 out of 5
Albergo City Hotel Berlin
Hohenzollerndamm 33, Berlin, BE

Reviews

8.0

Very good

Rating 10 - Excellent. 159 out of 555 reviews" "
Rating 8 - Good. 282 out of 555 reviews" "
Rating 6 - Okay. 78 out of 555 reviews" "
Rating 4 - Poor. 27 out of 555 reviews" "
Rating 2 - Terrible. 9 out of 555 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean hotel in a safe and quiet area. The bed was a bit on the soft side, and I would not recommend to leave the door tilted as one can easily push it in from the balcony that wraps around the first floor of the building. Other than this slight security hazard, I had a great stay and would come here again. I arrived late, so the reception was closed. No big deal since the hotel emailed me the code of the outside locker beforehand.
Stayed 3 nights in Oct 2022

10/10 Excellent

nava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Vikas Bhandary on 22 Nov 2019
Sehr geehrter Herr Nava, vielen lieben Dank für Ihre schöne Bewertung bezüglich Ihrer Erfahrungen im Albergo City Hotel Berlin. Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat und wir Sie mit unserem Service überzeugen konnten. Wir hoffen Sie bald wieder bei uns als Gast begrüßen zu dürfen. Mit freundlichen Grüßen Vikas Bhandary Albergo City Hotel Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We stayed here for the decor of the hotel we don’t really like modern or plain hotels it is in a quiet part of Berlin but the underground is close by. Not many bars/ restaurants near by. A beautiful little park near by that has stalls which sells street food, fruit juice and alcohol ! There is a nice restaurant bar that is open early and closes late, park cafe I think it’s called. If you don’t want the huddle and bustle of the city Thai is perfect and cheap
Stayed 5 nights in Jun 2019
Response from Kedar on 4 Jul 2019
Dear Guest, Thank you very much for your stay and feedback. We will look forward to welcome you in near future. Have a great day ahead. Kind regards, Albergo City Hote Team

4/10 Poor

Yuvaraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water stains in room
Water stains in the ceiling of room and water leak stain in bathroom.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018
Response from Vikas on 27 Dec 2018
Sehr geehrte Damen & Herrn, wir bedanken uns, dass Sie sich die Zeit genommen haben, ihre Erfahrung mit unserem Hotel online zu teilen. Mit freundlichen Grüßen Vikas Bhandary Albergo City Hotel Berlin Hohenzollerdamm 33/ Ecke Ruhrstraße 10713 Berlin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

6/10 Okay

sarah, Canberra Australia

Liked: Cleanliness
Convenient hotel near transport
Clean well furnished hotel with excellent breakfast V close to U station Disappointed that you cannot make a cup of tea in your room not is there any service for this. The plumbing in my room was a bit scary changing to very hot (burning) quite suddenly and then to cold.
Stayed 4 nights in Sep 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Convenient but a bit noisy- humid weather meant window had to be left open and so noisy road near by made for a problem.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to public transportation. Very good staff.
Stayed 5 nights in Sep 2018

10/10 Excellent

Shailendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel...... Awesome Staff
Awesome Stay with exceptional Staff. We reached at 0930 Hrs.....4 hours early than our scheduled check in but they gave us room straight away without changing any money...... Breakfast was good.....rooms were very good.....Classic hotel with transport just 100 mera away.....15 mins u r in the center of the town......Should stay here
Stayed 2 nights in May 2018

10/10 Excellent

Vladi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great breakfast
Free parking on the streets nearby, amazing breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfull breakfast
Wonderfull breakfast and top top service!... noise bed, fluffy pillows..

8/10 Good

b rad, austin texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
2 day stay worked ok subway close by restaurant next door cheap eats close by
Stayed 1 night in Jan 2018

8/10 Good

a, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near to underground.
Very good hotel, good staff, excellent rooms. Great breakfast and about a minute from underground. Great base for getting around Berlin.
Stayed 4 nights in Dec 2017

10/10 Excellent

Elspeth, Exeter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for transport links
Practically next to the underground so really easy to get around. Staff were helpful and the room was clean and comfortable. The only thing that would have improved it would have been a kettle in the room. Would happily go back.
Stayed 5 nights in Nov 2017

6/10 Okay

Abdussalam, Jena

Liked: Staff & service
Disliked: Room comfort
Good value for the price
The hotel was ok overall and the cost was so affordable but the street noise was unbearable. The windows need serious insulation to keep noise at bay.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Well Worn But Interesting
We got in late and left early so we were only there to sleep for one night. We found the Albergo was an interesting place to stay with the rather frayed red curtains on the windows and bed.
Stayed 1 night in Sep 2017

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, comfortable bed, big room. Location only 2 minutes from subway. Breakfast was fabulous, would book again.
Stayed 4 nights in Sep 2017

10/10 Excellent

Danielle, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great. We stayed 6 nights. Location is amazing if visiting Berlin. A one minute walk from the subway system and some food places. Breakfast buffet was exceptional and staff was always friendly. Loved it!
Stayed 6 nights in May 2017

8/10 Good

C and T, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great breakfast.
Lovely hotel, close to Ubahn. Only comment was that the pillows dissapear to nothing when you lie on them but the staff provided 4 extra ones when we asked. Overall a fabulous stay in a fabulous city.

10/10 Excellent

Yaminah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin through a vintage scope
Beautiful vintage building. Very near to everything. There are trains and buses less than 3 minutes from the hotel. Nice location and great reception.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Good hotel, fair prices and good breakfast.

6/10 Okay

bridge, london

Liked: Cleanliness, room comfort
Reasonably priced
The 20% off if you stay 3 nights plus the quirky decor was the reason I booked this hotel. It's a bit far out of the city but still easily accessible because of u-bahn. Staff behind the reception were fine but staff in breakfast room were much less friendly. Room was massive which was great but the tiniest towels ever!

10/10 Excellent

Jamie, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for Money!
This isn't the Ritz, it's not a Hilton, It's not even a Holiday Inn, so if that's what you're expecting, look elsewhere. I booked this hotel because the photos on the website conveyed an old school charm which caught my imagination. The photos are very reflective of what you will find in this hotel, mediterranean style tiled floors, large beds, and an old-timey aesthetic throughout. The rooms are comfortable, clean and well furnished. Breakfast is continental edging towards an eastern european style of meal, but there is a great deal of choice, and everything tasted great. The hotel staff are friendly and helpful, and you get the impression that they really care about the hotel, the guests and their experience. Location wise you're a little further away from the centre of everything, if you're a walker like me you can be in the middle of Berlin in just over an hour, or you can hop on the U-Bahn at Fehrbellinerplatz Station which is a two minute walk from the door of the hotel. The U-Bahn will have you in most parts of Berlin in 20 minutes or less. In short, great hotel, great room, great experience!
Room 308

4/10 Poor

George, Kings Lynn Norfolk

Disliked: Cleanliness, staff & service, room comfort
Disappointed
Room looked lovely BUT when we booked it stated Tea & Coffee making facility's in room, Nothing. advert has changed. Radiator in room did not work so room was cold, night clerk informed spoke little English. Nothing done. Bed linen not change all week. BREAKFAST Excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was exactly like the pictures. Breakfast was good but if you arrived later some things had gone.

8/10 Good

Corina-Ioana

Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I enjoyed our stay at this hotel. We absolutely loved the style. The room has no AC, but for us it was not a problem, as we traveled in September and the temperature at that time is not so high. The breakfast was delicious and offered plenty of choices. They also offered a large variety of coffees and teas. The mattress was awful and so the pillows. The hotel is located just 2 minutes away from the metro station and is close to the main attractions of the city. We wanted to rent bikes from the hotel, unfortunately they were all in a very bad shape.

6/10 Okay

Stewart, New York

Liked: Cleanliness
Disliked: Room comfort
Not for Summertime Stays
Room was quaint, but no air conditioning; short staircase to slow elevator; no screens on single window/door (it opened from the top and like a door) and rooms face or near major noisy thoroughfare; "king-size" bed seems to have double mattresses and single blankets for either side; no accessible AC outlets near bed or night stands and you have to pull the desk away from the wall to get to the outlets for desk use – only other accessible outlets weren't near any furniture; no true bath-sized towels. Great Georgian restaurant downstairs and a nice bar/cafe a block away in a park by the subway, but that's about it for restaurants within reasonable walking distance.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Started badly when saying hello at check in, took ten seconds to get a grunted response back. The next day we asked for extra pillows, promised no problem but never came. Went later to ask again and rudely given keys to another room and told if we wanted them so badly to go and get them from this empty room ourselves. On checking out again rudely told I hadn't paid, I said I had and the lady on reception said 'No'. No checking, just no. Implying I was lying. I told her to check and she said oh ok yes you paid. No apology. Honestly the worst experience in a hotel which was dated, shabby and falling apart in places. Avoid

8/10 Good

Rakdan 10, Delray Beach, FL

Liked: Staff & service, property conditions & facilities
Good value in a nice neighbourhood.
Had my flight been late, it would have been difficult to check in without a local mobile phone plan. Expedia did not have all the accurate information. Hotel and conditions were very nice. Reception was pleasant. Room was as pictured. The location was just far enough from the 'action' not to be tempted to return midday. Nice breakfast selection.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to transport links
Staff very welcoming and helpful the hotel is close to the underground.Free wifi bit hit and miss on the top floor

8/10 Good

Tris, Nottingham

Liked: Cleanliness, staff & service
Pretty nice hotel
We really likes the hotel, super cute and easy to get to. Our problems were simple really; the bedding. In stead of an appropriate sized duvet, you get two single ones and you cannot get comfy on the pillows, any weight put on them will make the stuffing run for the boarders. Oh and the WiFi was rubbish, it was our only source of Internet while we were away so we could plan our days the evening before. It was a lovely hotel though if that is all we can think of.

8/10 Good

David, Chorley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Lovely hotel albeit a little out of the centre it is near an underground station so easy enough to get into the city centre. Room was big and spacious and the rate I paid it was excellent.

8/10 Good

Kam Mo, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good place!

10/10 Excellent

K & S, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin by bikes!
I travelled with my young son (nearly 14). We decided to travel by train from airport to the hotel. It worked out cheaper (14Euros compared to 45Euros by taxi) - one change over and close to destination, our hotel. Beautiful weather as we wanted to hire bikes from the hotel and travel the city on it. This was a good transport for us and fairly safe for sightseeing and stopovers, catching up with friends in the city. We did the canal run, close to the large park. It is interesting and a great way to view the city on bikes. As we had cycled a long way out towards the main city from the hotel, we could get back on the train in the evening with our bikes was a positive. Just make sure you buy a separate ticket for bikes, and being mindful that not all stations yet accommodate easy access (walkway) to carry bikes around on the station and on trains. However, we always found very helpful locals to direct us when we pulled out our paper maps! Wonderful experience overall and could have done with few more extra days.

8/10 Good

W, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel, a little Italy in Berlin.
The room was spacious, floor to ceiling windows, clean and not too far from the centre of the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully appointed hotel Handy location, being close to Berlin's public metro system Great breakfast

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Overbooked in Berlin
Can't really tell about the hotel in question, but they were overbooked booked and they sent us to another hotel which was part of the SensCity farther away from the city center. The other hotel was also 3 stars. The rooms we had were next to the road and was noisy. So the story is not to move hotels unless they give you something worth it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice quiet hotel
Nice hotel, staff very helpful

8/10 Good

j, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
The hotel was fine. My only complaint would be that there was quite abit of noise from the busy road outside. Other than that, everything was good. The reception closes at 10pm, but theres a side door for you to come in for after hours.

10/10 Excellent

Ralph, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SensCity not Sin City!
A great place for those who like old-fashioned bordello decor! Contrary to other reviews, the traffic noise was barely perceptible... Likewise, hotel inside very quiet... Rather far from the city center but very conveniently located to the U-Bahn. Staff was friendly and accommodating regarding, e.g., late arrivals and wireless. A very nice if rather pricy Fruehstuck... Service in the hotel restaurant was rather slow, however... A bonus was the route of the Berlin Marathon went right in front of the hotel with a samba band playing across the street...

10/10 Excellent

Brenda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for the city; Spacious rooms
Excellent location for visits to the city. Less than 3 mins walk to U train station. Room was spacious, clean and comfortable. Wifi was good but had to be paid for, which I don't mind if it works well. If you arrive on a Sunday which I did, nothing open locally for food, but a small kebab shop by the station, but good snack food and drinks available. Any other day of the week and there are plenty of places to eat.

6/10 Okay

Verified traveller

Liked: Cleanliness
Brief stay
I stayed for 3 nights, I chose it mainly because the price was good and the location reasonable. I thought the room and service was ok but I was disappointed about a few things - I paid for single occupancy in a double room. Great so far but the bed was made up of 2 single mattresses (falling down the gap in the middle) and the duvet was actually to single ones! - the shower water temperature was spontaneously changing resulting in hot and cold spells - the TV remote control batteries were flat or the remote was broken

6/10 Okay

MK, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great Hotel - if the water had been warm...
This is not your run of the mill franchised hotel, but the owners have succeeded in creating an unique Mediterranean atmosphere, which is very pleasant, both in the restaurant and the rooms. Located at the edge of the city, with easy connection via U3 and U7. The staff is extremely helpful and very friendly. I would have warmly recommended this hotel, if it hand't been for the fact that on my second morning, there was no warm water for the showers.

6/10 Okay

Eli, London, UK

Disliked: Cleanliness
Guess I was unlucky
I had an incredible deal on this hotel (expedia) - so I paid the price when I arrived: the toilet was extremely dirty and smelled terribly (never have experienced anything like that in a hotel). Well, I simply flushed, but it remained dirty. Hair was quite everywhere and the towels not in order. When I left the room an hour later I asked at the front desk to have the bathroom cleaned - and was surprised to see nothing had changed when I returned. Oh well. They took care of it the following day. The room itself is quite spacious, with a large bathroom and a balcony, which is great. While most 2* hotels provide basic toiletries and free wifi, this one provided toilet paper and cheap hand-soap (that I had to use as shampoo in the end) - and wifi for 6Euro/day. The minibar was completely empty, the fridge unplugged. Guess I was just unlucky!

8/10 Good

business, South of Germany

Liked: Staff & service, property conditions & facilities, room comfort
good value, friendly service

8/10 Good

Heather, Cambs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
I would recommend this hotel which although it is not central to the main sight seeing areas they remain easily reached via public transport. Handy tip : public transport bus numbers 100 and 200 cover all the major sight seeing areas so save yourself 20 euro by using these buses . The only downs about the hotel was the noise from the radiator and that the safe needed a new battery however both of these were quickly repaired. My only real gripe therefore is that unless you take breakfast at 10 euros/day they will charge 6 euros /day to use the internet and they do not have the capability to print off any documentation ie Ryanair boarding pass .

4/10 Poor

J, G, Florida

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again ...
My life partner and I arrived in Berlin at the SensCity Hotel Albergo tired after a long train ride. Going to our assigned room we were a little shocked about the tackiness: Gold color everywhere (even in the bathroom), golden framed mirrors and a bed with heavy red and gold colored draperies left and right to the headboard (resembling the attempt of creating a canopy bed). Our room was on the 2nd floor. The balcony was nice but it was shared with other guests. The so-called all no-smoking hotel had quite a few smoking guests who (mostly) used the shared balcony to "enjoy" their addiction. Of course we were forced to close our balcony door (the only way of enjoying some fresh air in absence of of types of ventilation). Then there was the traffic. It was horrible along the street the hotel was built on. Day and night, with the exception of 2 or 3 of the deepest night hours, the cars passed by. The noise was so bad that we had to close the balcony door even without smokers present. And then the mattress. This "thing" we had to sleep on must have been a leftover of the immediate post-war time because we could feel individual springs poking into our softer parts. Finally: All front desk staff and restaurant waiters were great, friendly and helpful. The breakfast was, with €10 a person, excellent and cheap (for Europe).

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Couple downsides
As other reviewers have noted, without air conditioning and having street noise made it difficult as the room gets stuffy without the window open and with the window open it was loud. The rooms were pretty dated and the bed was not very comfortable, with the springs readily apparent. The pillows were overly soft making the sleeping not the best. Sometimes the hot water ran out and the temperature would vary at times. I couldn't find a gym to use while at the hotel except a couple that charged 30 Euros per day. I ended up running in a long park about 3/4 miles from the hotel. On a positive note the Internet worked pretty well in the restaurant and the room. The breakfast was small but nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent staff.
Great hotel for the price, and the staff is very helpful and friendly. Convenient location, with easy access to subway system, and 20 minutes from airport. Highly recommended.