Terrace/patio

Reviews of Good Morning + Berlin City East

Good Morning + Berlin City East
Ruschestrasse 45, Berlin, BE

Reviews

7.6

Good

Rating 10 - Excellent. 178 out of 1004 reviews" "
Rating 8 - Good. 503 out of 1004 reviews" "
Rating 6 - Okay. 236 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Daniela

Stayed 1 night in Feb 2024
Response from GM+BCE on 29 Mar 2024
Vielen Dank für Ihren Besuch bei uns.

10/10 Excellent

Garret

Travelled with group
Liked: Cleanliness, staff & service
Good.
Response from GM+BCE on 12 Feb 2024
Thank you for your great feedback.

6/10 Okay

Shahzaib

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Karina Trofimova on 28 Nov 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben uns ein kurzes Feedback zu Ihrem Aufenthalt zu senden. Wir wünschen Ihnen einen schönen Tag.Beste Grüße,Das Good Morning Team in Berlin City East

6/10 Okay

Jagan

Stayed 3 nights in Sep 2023
Response from Karina Trofimova on 28 Nov 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben uns ein kurzes Feedback zu Ihrem Aufenthalt zu senden. Wir wünschen Ihnen einen schönen Tag.Beste Grüße,Das Good Morning Team in Berlin City East

4/10 Poor

Ryan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No AC and smoke
No AC and room smelled of cigarette smoke. Not a pleasant stay
Stayed 3 nights in Sep 2023
Response from Karina Trofimova on 26 Sept 2023
Dear Guest,We thank you for your review. We always aim to improve our service. We really appreciate your feedback regarding your stay. Our apologies that we didnt meet your expectations this time.Kind regards,The Good Morning Team in Berlin City East

6/10 Okay

Robert

Stayed 2 nights in Sep 2023
Response from Karina Trofimova on 26 Sept 2023
Lieber Gast,vielen Dank für Ihr Feedback. Zunächst bedauern wir sehr, dass ihre Erfahrung nicht so gut war, wie Sie es erwartet haben. Beste Grüße,Das Good Morning Team in Berlin City East

8/10 Good

MAGNUS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
.
Stayed 5 nights in Aug 2023

6/10 Okay

Alexander

Disliked: Property conditions & facilities
Stayed 4 nights in May 2023
Response from Reception from Good Morning Berlin City East on 2 Jun 2023
Dear Guest,Thank you for your feedback. We really appreciate the time you have taken to send us your review. We wish you a wonderful day.Kind regards,The Good Morning Team in Berlin City East

8/10 Good

shota

Stayed 2 nights in May 2023
Response from The Good Morning Team in Berlin City East on 10 Jun 2023
Dear Guest,Thank you for your feedback. We really appreciate the time you have taken to send us your review. We wish you a wonderful day.

2/10 Terrible

young

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't bother! Worse than a hostel, NO wifi, angry staff. I've stayed in a lot of low budget accomodations before and thought this would be find at $120/night. It's a bit more than some of the studio rooms in the nearby area. First of all, this hotel is DIRTY. The carpets are stained. Entire hotel is very noisy. When I arrived about 150 high schoolers drinking whiskey in the main lobby had arrived, were noisy way past midnight hours. NO WIFI. Staff will tell you wifi is slow, but let's say its NON EXISTENT. Such a far walk from any sort of a metro-- at least 18 minutes to get to the U5. Don't even bother staying here. Would never recommend.
Stayed 2 nights in Oct 2022
Response from Good Morning+ Berlin City East on 11 Oct 2022
Dear Guest,Thank you so much for your valuable feedback. We are terribly sorry to learn that we have let you down. Your constructive criticism will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention.Kind regards,The Good Morning Team in Berlin City East

8/10 Good

Jose

Stayed 3 nights in Sep 2022

2/10 Terrible

Murat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need remodeling asap
Hotel was not as it was advertised online. Floor carpet was all stained. Bed and the sheets were smelling really bad. No A/C in the room. Old TV set and only local channels.
Stayed 12 nights in Aug 2022
Response from Good Morning+ Berlin City East on 11 Oct 2022
Dear Murat,We thank you for your review. We always aim to improve our service. We really appreciate your feedback regarding your stay. Our apologies that we didnt meet your expectations this time.Kind regards,The Good Morning Team in Berlin City East

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean
Stayed 1 night in Jul 2022

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service
Great location, air conditioner would be good, Wi-Fi not very good reception.
Stayed 2 nights in Aug 2022

8/10 Good

Fabio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Aoife

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good but not terrific.
The lounge area was very nice but when arriving to the double room we found it was two single beds pushed together with two single deveuts, it wouldve been okay had there been a double fitted sheet and double deveuts. The room was very clean and the bathroom was also very clean, which was nice. There was a huge deal of staining on the carpets in the room and through the halls. Overall it was fine, not ideal for a couple but the location was good ~15 mins from Alexander platz and the price was right. There's an AMAZING Greek restaurant across the road!
Stayed 3 nights in Mar 2020
Response from Hotel on 14 Mar 2020
Thank you for your kind words. We will off course take your comments in to consideration, our ambition is always to improve our product. We look forward to welcoming you back.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location and great value.
I enjoyed my stay at Berlin City East. Pleasant staff with 24hr check in, which was handy as my arrival was at 1am. I had a room on the 7th floor. The room itself was basic but spacious. The bed was very comfortable and I slept well. Not a hotel for a first timer in Berlin I'd say. It took a day to workout the best way to travel into Berlin. But there was a tram and bus stop within a 3 minute walk that would get you to the nearest S-Bahn and U-Bahn. Overall a great hotel that was very good value. I'd definitely stay here again.
Stayed 6 nights in Feb 2020
Response from Hotel on 14 Mar 2020
Thanks for the nice response about our hotel. We are very happy that you gave us a great review and that you had a great time with us! I'll make sure to share your lovely words with our wonderful staff. We look forward to welcoming you back in the near future.

10/10 Excellent

KANWALJIT S

Stayed 1 night in Nov 2019

10/10 Excellent

Leidy, Nashville

Liked: Staff & service, amenities, property conditions & facilities
It was excellent. Good costumer services !!! Good location
Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The wi-fi was very bad and I told them and they said it’s been like that for ages. and the room where just very basic. And not enough warm from the heater.
Stayed 4 nights in Oct 2019
Response from Hotel on 9 Nov 2019
Thank you for taking the time to assess your stay. We are sorry to hear that there were some things that you were not happy with on this occasion. We deeply regret that we were not able to resolve it during your stay. We hope that you will give us another chance, welcome back.

6/10 Okay

Charbel

Disliked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
All good
Stayed 1 night in Oct 2019

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but inconvenient
Check in was quick, but when I was assigned a room it was a smoking room (smell) and room faced noisy traffic. Front desk took awhile, but assigned me a non smoking room opposite side of traffic. Heather did not work in room making it a bit chilly to sleep. Shower did not drain well and bottom of feet covered in water (unsanitary). Bed was comfortable and nice down bedding. Traffic is a bit crazy and hectic and challenging to get to in a car. Recommend if you are going to sight see, but not if it's just an overnight just to go to airport. Not the greatest dinner, but hit the spot considering not much conveniently close to walk. Walls are paper thin and you can hear neighbors talking. Drapes do not blackout. All in all, good for the money.
Stayed 1 night in Sep 2019
Response from Hotel on 30 Sept 2019
Thanks for taking the time to send us your comments. We really appreciate your review. We look forward to welcoming you back again!

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2019
Response from Hotel on 30 Sept 2019
Thank you very much for your review. Welcome back to us in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hotel on 26 Aug 2019
Thanks for sharing this valuable feedback with us. We look forward to welcoming you back in the near future.

2/10 Terrible

Ervin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated, dirty, smelly beds, smelly room, smelly hot
Dated, dirty, smelly beds, smelly room, smelly hotel
Stayed 1 night in Aug 2019
Response from Hotel on 26 Aug 2019
Thank you for your feedback about our hotel. Please allow me to start by apologizing regarding the shortcomings on your last stay with us. We continuously strive to improve our product and service. I would like to take this opportunity to welcome you back.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel on 16 Aug 2019
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt zu bewerten. Wie schade, dass Sie uns nicht mochten, wie könnten wir es besser machen? Bitte senden Sie weitere Informationen direkt an das Hotel, damit wir uns verbessern können. Unsere E-mail adresse lautet berlincityeast@gmorninghotels.de. Ich hoffe, wir haben die Chance, Sie bald wieder zu begrüßen.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good
Great rooms, good mattress, great staff. A bit far from city centre but lots of public transporta around. Good value for money
Stayed 2 nights in Aug 2019
Response from Hotel on 13 Aug 2019
We really appreciate your comments, thank you so much for taking the time to write about us. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019
Response from Hotel on 16 Jun 2019
Thank you for your feedback, I would like to take this opportunity to welcome you back.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated and dirty. Poor and rude customer service.
Stayed 1 night in May 2019
Response from Hotel on 1 Jun 2019
Thanks for sharing your experience with us. I will report this and would like to apologize for the negative impact it had on your stay. We would appreciate the opportunity to welcome you back.

8/10 Good

J Duc Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bank Holiday short nice break in Berlin
Nice hotel with reasonable price quite close to public transport, restaurants and shopping centre such Dong Xuân Centre, Ring Centre... which is quite convenient for travellers. Staff are helpful but could have friendlier.
Stayed 5 nights in May 2019
Response from Hotel on 15 May 2019
Thanks for taking the time to send us your comments. We often hear that our staff is our strength and we regret that the service did not meet your expectations. We hope that we will see you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for what we paid
Stayed 1 night in Mar 2019
Response from Hotel on 23 May 2019
We are always happy to hear what our guests liked about us. Thanks for your review. We are looking forward to your next visit.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was fine for what I paid
Stayed 1 night in Mar 2019
Response from Hotel on 23 May 2019
We are always happy to hear what our guests liked about us. Thanks for your review. We are looking forward to your next visit.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Acceptable stay for the price
This hotel is a bit out of the way and it's a bit of a walk (10 minutes or so) to trams or U/S-bahn stations, but there are buses closer. It didn't take more than 35 minutes or so to get to the city center using public transportation, which isn't too bad. However, I would recommend using a car or taxi if you are not able to walk at least 10 minutes or if the weather is very cold. Especially since there doesn't seem to be a whole lot nearby. The hallways had stained carpet, but inside the room it was perfectly clean. It seems silly that they don't replace the carpet in the hallways, which would make the hotel look/feel much cleaner. At least in the room was clean. The decor was a little dated, and it was frustrating that there weren't more electrical sockets. However, for the price, this was a perfectly acceptable hotel.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
None I did not like the hotel old rooms poor front desk service
Stayed 3 nights in Oct 2018

2/10 Terrible

martin, bernd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel cancelled my booking and left me without any help
Stayed 1 night in Oct 2018

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Sigita

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Marie Zeitz on 19 Sept 2018
Dear Sigita, thank you very much for your feedback. We hope that you had a great stay in Berlin and it will be nice to welcome you again. Regards Marie Zeitz

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very basic and poor location
The room was comfortable enough but enough is how I would describe most things about the hotel. No kettle, which always surprises me even though it's common in much of Europe. The staff seemed somehow unfriendly although they always dealt with our enquiries. Surley is the word I would suggest describes them best. Not very close to a tram stop or U and S barn though the bus was closer. Seemed to be two changes at least wherever you were going.
Stayed 7 nights in Aug 2018
Response from Marie Zeitz on 31 Aug 2018
Dear guest, Thank you for being our guest and taking the time to give feedback. We are pleased to read that on the whole you liked it very much. We would like to welcome you back to our house. Yours, Marie Zeitz

8/10 Good

Matt, Ramsgate, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for East Berlin
Got a fantastic deal through Expedia (flights/Hotel). The TRYP is a little way out 30mins from central (East Berlin), easily reachable from Alexanderplatz etc by tram/Ubahn/Sbahn. This isn't a 5* hotel but is a good, comfortable hotel, there is a certain charm in its Communist era exterior. Well situated for everything (shops etc), the Stasimuseum & Triptower Soviet war memorial are just down the road. No complaints but the lack of air con might annoy some, usual continental breakfast & pleasant cheap bar! I know Being quite well if you spend most of your time in the former East (like me) this is ideal BUT I think I would be inclined to stay in the west if most of your activity is going to be centred in that area (as you will spend about 50mins- an hour traveling otherwise), if you don't know Berlin the former East is by far the most interesting! I would stay at the TRYP again tomorrow just don't expect 5* facilities in this 3* establishment. All the staff were lovely, attentive & 'warm'.
Stayed 6 nights in Aug 2018
Response from Marie Zeitz on 22 Aug 2018
Dear Matt, Thank you for your rating. Positive answers always make us very happy, and we are especially pleased that you could take home pleasant impressions of your stay at the hotel. We hope to see you again in the foreseeable future, again as a guest in our hotel. Best regards your Marie Zeitz

8/10 Good

John, Milnrow, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but some distance from the centre.
As someone who is interested in the history of the cold war, I found it interesting to stay in this hotel, which is in a building seemingly built during the GDR times. In general, I enjoyed my stay. There are three supermarkets within a few minutes walk. Although the hotel is some distance away from any of the main tourist areas of Berlin, a tram stop is around 10 minutes walk (and this is only a few stops from the Frankfurter Allee S and U Bahn stations). The Magdalanen Strasse U Bahn station (near the former Stasi headquarters) is around 15 minutes walk away. There is also a bus stop just around the corner from the Netto supermarket which is across from the hotel: bus number 240 from this stop takes around 35 minutes to get to the Ostbahnhof, and I found it interesting to take the bus a few times to tour some of the ordinary areas of the former East Berlin, and look at the Stalinist-style Konsum building while I was waiting for the bus. One minor point is that the corridors of the hotel can be rather noisy: there is quite a lot of noise from people locking and unlocking their doors and people can be heard talking in the corridors. But I did not consider this to be a major problem.
Stayed 7 nights in Jul 2018
Response from Marie Zeitz on 26 Jul 2018
Dear John, thank you very much for your review. We hope you enjoyed your stay and it would be a pleasure for us to see you again soon. Your Tryp by Wyndham Team

4/10 Poor

D.S

Disliked: Cleanliness, property conditions & facilities
Dirty, stained carpet in the rooms. Staff not very friendly. No air conditioning. Obviously this hotel is in the former communist East Berlin but it seems like they are still stuck in that time period. Definitely not a up to the standards of Wyndham hotels. They should be ashamed. Avoid this property.
Stayed 2 nights in Jun 2018
Response from Marie Zeitz on 25 Jun 2018
Dear D.S., thanks for taking the time to give us a feedback concerning your recent stay. Unfortunately you didn’t enjoy it to 100 %. Therefore we would like to apologize. We always take reviews as a reason to work on our service and quality. We will take a note of the mentioned aspects and will find a solution to work on these. It will be nice to welcome you again to show your our improvements. Best regards Marie Zeitz

6/10 Okay

Jim, Ohio USA

Liked: Room comfort
Disliked: Staff & service
Staff didn't know directions to local visitor spots ( Berlin Wall Museum).Even with the computer in front of them. No fans or air conditioner in rooms. Needs renovations. TV from the 90s with the big CRT design.
Stayed 2 nights in Jun 2018
Response from MaZe on 12 Jun 2018
Dear Jim, on behalf of the hotel, we thank you very much that you have taken the time to evaluate our hotel. We are very pleased to receive positive feedback, and on the other hand, we also pay great attention to the critical voices, as it is important for us to recognize and to eliminate it naturally vulnerabilities. We hope that we can welcome you again. Regards Marie Zeitz

8/10 Good

Bradley

Liked: Staff & service, room comfort
Weekend break
Value for money. Bathroom very clean but bedroom carpet could have done with a change. Nothing around hotel but transport is only 10 minute walk away.
Stayed 3 nights in May 2018
Response from MaZe on 12 Jun 2018
Dear guest, Thank you for your feedback. We are happy to read that you especially enjoyed our breakfast buffet so much. We hope that you had a pleasant stay and would be very happy to hear from you again Visit very happy. Yours, Marie Zeitz

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, comfortable beds, 20 minuets from city center. Overall 8/10
Stayed 3 nights in Jan 2018
Response from Marie on 28 Jan 2018
Dear guest, thank you very much for your feedback. We hope that you had a great stay in Berlin and it will be nice to welcome you again. Regards Marie Zeitz

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
Response from Marie Zeitz on 26 Oct 2017
Sehr geehrter Michael, vielen Dank für Ihre positive Bewertung. Wir hoffen, Sie bald einmal wieder bei uns begrüßen zu dürfen. Ihre Marie Zeitz

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Marie Zeitz on 10 Sept 2017
Lieber Mike, vielen Dank für Ihre positive Bewertung. Wir hoffen, Sie bald einmal wieder bei uns begrüßen zu dürfen. Ihre Marie Zeitz