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Reviews of Safestay Brussels Grand Place

2 out of 5
Safestay Brussels Grand Place
Rue Grétry, 53, Brussels

Reviews

7.2

Good

Rating 10 - Excellent. 119 out of 680 reviews" "
Rating 8 - Good. 281 out of 680 reviews" "
Rating 6 - Okay. 173 out of 680 reviews" "
Rating 4 - Poor. 61 out of 680 reviews" "
Rating 2 - Terrible. 46 out of 680 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family
Liked: Staff & service
D
Stayed 1 night in Apr 2024
Response from Jimmy on 19 Apr 2024
Dear James, Thank you for your feedback. We are happy to read that your stay was as expected. We consider your remarks. Hope you enjoyed Brussels and made some nice visits. Kind regards, Safestay Brussels Grand Place

8/10 Good

Nathan

Stayed 1 night in Mar 2024
Response from Jimmy on 19 Apr 2024
Dear Nathan, Thank you for your feedback. We are happy to read that your stay was as expected. We consider your remarks. Hope you enjoyed Brussels and made some nice visits. Kind regards, Safestay Brussels Grand Place

6/10 Okay

Yannick

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing hotel
The old guy at reception was not able to do check in. I needed to wakt more than half hour. Very annoying I got a room in last floor without air conditioner just a very noisy fan
Stayed 1 night in May 2022
Response from Said on 12 Jun 2022
Dear Guest Thank you for your feedback. We are sorry that you have to wait a long time for check-in. Probably due to many check-in at the same time. We hope this did not affect your entire stay and you enjoyed the city. Kind regards

2/10 Terrible

Andrei

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My laptop was stolen by an unknown guy sharing the same dorm. I left it unattended for 5 minutes and it was gone. Totally unacceptable. Avoid the place, not worth it. Better pay more but be safe.
Stayed 2 nights in Mar 2022
Response from Said on 26 Mar 2022
Dear Guest Thank you for your feedback, we are very sorry for this incident. We have tried to help you but we can't accuse others dormates. The fact that you have re-booked 2 more nights after this incident means that our place is not unsafe, we thank you for your trust. Kind regards

2/10 Terrible

Sebastian

Disliked: Staff & service, amenities, property conditions & facilities
No locks for bathrooms, thin walls you can hear everything
Stayed 3 nights in Feb 2022
Response from Said on 24 Feb 2022
Dear Guest Thank you for your feedback-please note that we are fixing the locks at this moment. We hope you enjoyed the rest of your stay and the city aswell. Kind regards

10/10 Excellent

Samuel

Stayed 3 nights in Dec 2021
Response from Said on 4 Jan 2022
Chèr client Merci pour votre retour, nous sommes content que tout se soit bien passé. En vous souhaitant une excellente année 2022. Cordialement

8/10 Good

Joong Hwee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Said on 4 Jan 2022
Dear Guest Thank you for your feedback, we will welcome again with a great pleasure. Kind regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Just a place to put the head.
The place is not an hostel but a rundown 1 star old hotel with shared dorms, there isn't any place to sit or any atmospher at all. Even the check in while was at night not one recommendation or explanation given and everything had to be asked for.
Stayed 1 night in Nov 2021
Response from said on 4 Jan 2022
Dear Guest Sorry that your stay was not as expected. Please note that covid situation does not helep for commun area or buffet breakfast. We hope to see in better conditions soon. With kind regards

8/10 Good

Unt Phone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Galina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from said on 18 Oct 2021
Dear Guest Thank you for your feedback, we hope your stay was as expected. Best regards

8/10 Good

Verified traveller

Disliked: Cleanliness, room comfort
Just okay
The bathroom was not tidy (possibly because other guests were just disrespectful). I booked a bed in a 5 person room expecting that it would be a bunk-bed with curtains, but was given a single bed in the middle of the room without any privacy when compared with the other 4 (this information should have been clear upon booking).
Stayed 3 nights in Aug 2021
Response from Said on 18 Oct 2021
Dear Guest Thank you for your feedback, we clean the bathroom every day, sure if other guest forget that they are not alone.. Sorry for that. We take your remark in consideration regarding the 5th bed without curtain. Best regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The employees here are friendly, but the hardware of the hotel itself is not good (I live in an 8-person room on the 3rd floor, and there are two toilets/bathrooms in the room) 1. The door of toilet/bathroom cannot be locked 2. There is no hand soap and no shower gel/shampoo in the bathroom. 3. The breakfast room on the 1 floor only has tables and chairs, no cutlery, dishes, cups, etc., and no refrigerator. The only electrical appliances are a juice machine and a coffee machine (unfortunately they can't function at this moment). There is no power outlet in the breakfast room, almost impossible to receive wifi signal in this room. 4.The windows are always open to ventilate the room, allowing a lot of noise entering even 2 am or 3 am (drunk ppl).
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safestay
staff is friendly. rooms are well maintained. the location is great. if you want breakfast you can purchase it here on the premise. there is also a dinning room area.
Stayed 1 night in Oct 2020
Response from Sadek. on 23 Oct 2020
Hello Ryan; Many thanks for your stay in our Hostel, and for your feedback, we appreciate it. Best regards

10/10 Excellent

R-A, Brussels

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, I decided to start and stay on another 3rd week here very easy to do. Witnessing positive updates on my stay have been “WONDERFUL”. A small mention to SARA at the Front Desk of my rooms hairdryer was not working. She immediately without hesitation graciously came to my room and lended me a hairdryer. That is SUPERBE SERVICE!!..and I THANKED her. This place keeps SURPRISING me each day. I’m GLAD I chose to stay here...it WORKS.
Stayed 6 nights in Sep 2020
Response from Sadek on 23 Oct 2020
Hello René; We thank you or your stay in our Hostel, we appreciate all the time your reviews, we wish you all the best. Best regards

10/10 Excellent

R-A, Brussels

Business traveller
Liked: Cleanliness, staff & service, amenities
I stayed another week @Safestay and found it to be convenient to remain in the “Center of the City” and close to major Shopping, Café & Restaurants,Train Stations and Tourist Attractions. The front desk help named SEBASTIAN is very welcoming to your needs on a daily basis. He is warm and considerate to understand issues that may come up and he solves them with ease and without argument. I too, am in the CUSTOMER SERVICE field and he gives “EXCELLENT SERVICE” to the guests which I have witnessed on many occasions during my 2 1/2 week stay. My only complaint is that when Sebastian isn’t working there are other front desk workers who are NOT as welcoming and accommodating to the GUESTS. Most times, I have come down from my room there are “Arguments and Confrontations” that guests shouldn’t have to witness each day. I do understand you can’t make 2 out of 50 guests HAPPY during this time in our lives. But, being “Accommodating and Pleasant” is key in making everyone feel alright and comfortable. We ALL need to feel this especially NOW. Bravo for Sebastian for giving that each time to his guests when he is at WORK.
Stayed 7 nights in Sep 2020

10/10 Excellent

René, Brussels

Business traveller
Liked: Cleanliness, staff & service
Everything was clean and in working order.Very safe and staff was helpful especially Sebastian he was very attentive and made sure my stay was pleasant.
Stayed 4 nights in Sep 2020
Response from Sadek on 8 Oct 2020
Dear René, Many thanks for your stay in our Hotel, and for your feedback regarding our Staff, we appreciate it. Hope to see you again and we hope that you spent a good stay in Brussels. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Sadek on 24 Aug 2020
Hello , Thank you for your stay in our Hotel and for your feedback. we appreciate it. Best reagrds

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was rejected from the dorm rooms for being ill the 3rd night but
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020
Response from Sadek on 6 Mar 2020
Hello, Thank you for your stay in our Hotel and for your feedback. Best regards

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 2 nights in Jan 2020
Response from Sadek on 3 Feb 2020
Hello, Thank you for your stay in our Hotel, and for your feedback. Hope to see you again. Best regards

8/10 Good

Fedor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and not expensive apart
Stayed 1 night in Jan 2020
Response from Sarah on 12 Jan 2020
Hi Fedor, thanks for your stay and very positive feedback. Looking forward to see you again !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Sadek on 23 Dec 2019
Hello, Thank you for your stay in our Hotel and for your feedback. We appreciate it.Best regards

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Sadek on 17 Dec 2019
Hello, Tayler; Many thanks for your stay in our Hotel, we appreciate your feedback. Best regards

8/10 Good

Glory, Panama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for one night. Cleaner and nice. The locación es EXCELENT
Stayed 1 night in Dec 2019
Response from Sadek on 17 Dec 2019
Hello Glory; Many thanks for your stay in our Hotel, we appreciate your feedback. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. There are a lot of stores around the area. It is also walking distance to a lot of tourist spots. The only problem I had was there was not enough plug for my electronics. There are 2 plugs for the tv and cable. I had to remove one of them to be able to charge my electronics so it's either my phone or watching cable tv.
Stayed 1 night in Nov 2019
Response from Sadek on 11 Dec 2019
Hello Guest; Thank you for your stay in our Hotel and for your feedback, we appreciate it, we take a notes about plugs, we will do it. Best regards.sadek

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place, Great Area
The rooms and area were great! So many things to do around the area. Lots of shopping and things to see. Close to transportation! Did not get the breakfast, so not sure about that. The only issue is the room key is an app downloaded on your phone. My 3 kids have iPhones and could not get the app to work on their iPhones. I have an Android and was able to get the app to download, but of course had to delete other apps to make space.
Stayed 2 nights in Nov 2019
Response from Sarah Safestay on 5 Dec 2019
Hi, thanks for your stay and your nice feedback. We're glad you enjoyed Brussels ! Thanks you for using the app. If any problem with it, we at reception desk are always here to help you (low battery, no smartphone...) and find a solution. Looking forward to see you again at Safestay Brussels, Sarah

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Sadek on 26 Nov 2019
We thank you for your stay in our Hotel and for your feedback. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its position was excellent and the facilities offered were very adequate for the price. It was clean and our room at the back was very quiet.
Stayed 2 nights in Oct 2019
Response from Sadek on 31 Oct 2019
Hello, Thank you for your stay in our Hotel and for your feedback, we appreciate it. Best regards.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Sadek on 10 Oct 2019
Hello Guest; We thank you for your stay in our Hotel and for your feedback. we appreciate it. Best regards

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location. Tons of nearby restaurants and bars Room was ok. No AC but was so thankful that they had a portable fan in the room.
Stayed 2 nights in Sep 2019
Response from Sébastien on 7 Oct 2019
Thank you for staying Brussels with Safestay Brussels. We appreciate your rewarding feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was unhelpful when we called for help that the curtains fell....
Stayed 3 nights in Sep 2019
Response from Sébastien on 20 Oct 2019
Dear Guest, We tried to help you when the curtains fell down. You didn't request any further help since you decided to fix the problem by yourself.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Sadek on 27 Sept 2019
Dear Guest; We thank you for your stay in our Hotel, we appreciate your feedback. Best regards.

10/10 Excellent

Pennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sadek on 23 Sept 2019
Dear Pennie; Thank you for your stay in our Hotel, we appreciate your feedback. Best regards

2/10 Terrible

Catherine

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Average room,excellent location
Location was really good. Room was tiny and a little run down.Otherwise,it was fine.
Stayed 2 nights in Aug 2019
Response from Sébastien on 11 Sept 2019
Thank you for staying with us. Please note that we have been renovating the property.

6/10 Okay

Maria linda

Good
It was good.
Stayed 1 night in Aug 2019
Response from Sébastien on 27 Aug 2019
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Sadek on 5 Aug 2019
Dear Guest; Thank you for your stay in our Hotel, we appreciate your feedback. Best regards

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in very good location. I walked to hotel from centre train station within 20 minutes. It is in tour center and you can find good restaurant and shops. My room is clean. The hotel staff is very nice and helpful. He helped to charge my power bank when I lost my charger.
Stayed 1 night in Jul 2019
Response from Sébastien on 2 Aug 2019
Dear Sophie, Thank you for your gentle review. It's great to read how you support the location and the staff. Looking forward to seeing you soon hopefully !

8/10 Good

Luz

Liked: Cleanliness, staff & service
The elevator wasn´t working, but the rest was ok.
Stayed 1 night in Jul 2019
Response from Sadek on 29 Jul 2019
Dear Luz, Thank you for your stay in our Hotel, we appreciate your feedback. we apologize for the lift, is aleready fixed. Best regards

10/10 Excellent

Alice

Stayed 1 night in Jul 2019
Response from Sébastien on 31 Aug 2019
Thank you for staying at Safestay Brussels and for the high rating assigned to our property. Looking forward to seeing you soon,

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Sadek on 17 Jul 2019
Dear Guest; Thanks for staying with us. We appreciate your feedback. Best regards

6/10 Okay

Andy, Dallas, TX

Travelled with family
Liked: Staff & service
For none of the 3 days there was the room serviced and the bathroom shower curtain had mold and pretty much made the entire room smell. The location was near a popular restaurant and bar area so the street noise during the day was a constant white noise but at night that was changed to screaming drunks and early morning trash collection. You can beat the location but this isn’t a place for most.
Stayed 3 nights in Jul 2019
Response from sadek on 7 Aug 2019
Dear Andy; We thank you for your stay in our Hotel, we took a notes about your remarks. Best regards/Sadek

6/10 Okay

Xiaoxiong

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Sadek on 17 Jul 2019
Dear Xianhiong; Thank you for staying with us. we appreciate your feedback. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. Close to sites, shopping and restaurants
Stayed 2 nights in Jul 2019
Response from Sadek on 17 Jul 2019
Dear Guest; Thank you for staying with us, we appreciate your feedback. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location--doesn't get better. Great rooms, nice staff. However, don't turn wifi access off the day people are checking out, thereby denying them wifi throughout the final mornign of their stay.
Stayed 2 nights in Jul 2019
Response from Sadek on 6 Jul 2019
Dear Guest; we thank you for your stay in our Hotel, and your feedback, we appreciate it. Best regards

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities
Safestay review Summary: if you are there for one night, great location, you can go every where within 1 min - 30 min walk! If you are there for a few nights, you can probably find other hotels in the same vicinity. Pros: - awesome location, close to everything (Grand Place, restaurants, shopping, museum, parks, Metro stations) - Cleanliness - average, not dirty, but not super clean either - Very safe area Cons: - Elevator not working - we saw reviews since May stating that the elevator isn’t working, guessing they didn’t get it fixed?? - Room closet smells (we couldn’t use it because it smelled so bad) - Amenities - we asked for an iron, the guy said they don’t offer due to fire hazard reasons, which is ok, but his response was rude, he basically said “this is what you get when you stay here” - Staff - some staff were super nice, while others were not, we asked about Uber and he told us that it’s illegal in Belgium and we had to book a Taxi. We asked and researched, and found it wasn’t! I’ll give him the benefit of the doubt, maybe he doesn’t know - we did end up getting an Uber! - Location - although super great location, it’s noisy day and night, if you don’t mind noise, it’s great
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Center city
This updated hotel is in the heart of the central cafe zone that is pedestrian-only, at night. Great location but we arrived at night and had to walk a long way from the taxi drop off. Also, the many cafes are noisy til very late, then the early morning street sweep machines and beer and other re-supply trucks are deafening. No AC so had to keep windows open. Would be great but too noisy for us.
Stayed 2 nights in Jun 2019
Response from Sadek on 30 Jul 2019
Dear Guest, Thank you for your stay in our Hotel and for your feedback. we appreciate it. we apologize for A/C, we have aleready planned the new installation. Best regards

6/10 Okay

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Insanely hot with no a/c
Stayed 1 night in Jun 2019
Response from Sadek on 2 Jul 2019
Dear Dana Many thank's for your stay in our Hotel, we took a note about A/C, and we apologize, we will fix it. Best regards

6/10 Okay

Bam, Toronto

Travelled with partner
Liked: Cleanliness, staff & service
Location is good. Very basic amenities. It’s good for an overnight stay.
Stayed 1 night in May 2019
Response from Sébastien on 25 Jun 2019
Thank you for staying with us! Still rewarding to know what guests truly expected from us.