Unfortunately it seems that this property gives Cheaptickets clients the worst rooms they have. I got one thru you and one they Bioking.com. The difference was incredible! The cheapticket room had no working AC, was very hot, the TV guide did not match the program, etc. the room faced the street and therefore was very loud when opening the windows for air.
The other room was a standard hotel room with AC and renovated bathroom.
The check in process was very confusing as the staff was handling another guest at the same time. He made some mistakes and when I tried to point it out to him, he laughed. The next morning the check out when figured it out.
The staff at the breakfast area was helpful and service oriented.
The location of this property, next to the EU buildings, is the best asset