Buk Holidays

Very cool design elements. great location. Loved it.

Room was clean and it was close to walk to restaurants and shopping. Parking and sauna were way too expensive.

I stayed at the Grand Hotel Wien for five nights while attending a conference in Vienna. The hotel’s main strengths are its excellent location and cleanliness. It is very well situated for both business and sightseeing, and the property is generally well maintained. My room was fine, although I had specifically booked a king bed and was assigned a twin room instead. The beds were also not particularly comfortable. They felt small and somewhat old-fashioned, with spring mattresses that reminded me of older hotels rather than what I would expect from a modern five-star property. The breakfast was decent, with a reasonable variety of options, but the quality and flavor were average. It was perfectly acceptable, but not at the level I would associate with a top-tier luxury hotel. The biggest issue by far was the air conditioning. During my stay, Vienna experienced unusually warm weather for May, and the AC was not working properly for the first few days. Sleeping was genuinely uncomfortable, and I was told that the issue affected much of the hotel. Towards the end of my stay, the system seemed to improve somewhat, but it still felt like it was operating at half capacity and never cooled the room adequately. If the air conditioning had worked properly, this would have been a perfectly acceptable hotel for a business trip. As it stands, I would describe it as a clean, well-located place to sleep, rather than a hotel to enjoy for its facilities or overall guest experience.

Great staff. Check-in was great and friendly. Bell service was personal and bar service at night was professional and personal. Quality staff all around!

The room I had was a tad small though had a good view. The staff was mixed, though for the most part I was aware who was friendly and who was not. The bar was great with plenty of options. I did not have breakfast, though the menu look perfect for my liking. This hotel is located in a great neighborhood with Museum Quarter located steps away. Plenty of restaurant options, shopping and transportation all within steps of hotel. I would definitely return and stay here again. I will say the folks I dealth with on arrival were kind and very helpful. Also on my departure, the staff at the desk early, early in the morning, we very kind. The gym was great and like that it was quite clean for being a hotel gym, waters stocked and fruit available.