Exterior
Check availability

Reviews of Holiday Inn Express Hotel Dublin Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Hotel Dublin Airport, an IHG Hotel
Northwood Park Santry Demesne, Santry, Dublin, Dublin

Reviews

8.4

Very good

Rating 10 - Excellent. 450 out of 1001 reviews" "
Rating 8 - Good. 369 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually stayed at the Crown Plaza Hotel since the HI Express was closed for renovations. The front desk clerk helped us find a Saturday evening mass and arranged taxi transportation to and from church. She was very persistent in making sure we were taken care of!
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

daryl, darley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for airport transfer to Dublin airport for an early flight out
Stayed 1 night in Sep 2023

8/10 Good

Francisco Javier

Liked: Amenities, property conditions & facilities
Fine stay
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2023

10/10 Excellent

Aneel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was super helpful, rooms were great, convenient to the airport with a shuttle, and dinner was fantastic, recommend the curry!
Stayed 1 night in Jun 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had excellent service with shuttle to airport.
Stayed 1 night in Jun 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Great service from shuttle to front desk and breakfast. Thank you.
Stayed 1 night in Jun 2023

4/10 Poor

christopher david

Disliked: Property conditions & facilities
The room had so much furniture it was like staying in a storage locker, nowhere to even open a suitcase.
Stayed 1 night in Jun 2023

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place!
Stayed 1 night in May 2023

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown plaza dublin
Hotel was beautiful, staff were so friendly & helpful. Room was very clean & bed very comfortable. Breakfast was delicious.
Stayed 1 night in May 2023

10/10 Excellent

Kathleen, Lombard

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time.
Stayed 1 night in May 2023

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was falsely advertised as Holiday Inn Express which is closed down. Crowns Plaza took their reservations. I felt lied to. I prefer Holiday Inn Express over Crowne Plaza any day. Furniture run down. Large food crumbs on floor and under bed. Staff super friendly and shuttle runs every 30 minutes except when you need it, then it’s an hour and a half for pickup from the airport. Booking not lived up to correct chain or promise.
Stayed 1 night in Apr 2023

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with delicious, abundant breakfast, friendly staff. Complimentary Shuttle to airport was convenient.
Stayed 1 night in Apr 2023

8/10 Good

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the airport
Stayed 1 night in Apr 2023

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
The Holiday Inn property was under construction so I stayed at the Crowne Plaza. It would have been helpful if I knew this information when I arrived at Dublin airport. I was looking for Holiday shuttle. Finally told about the construction by the shuttle bus operator. However the Crowne Plaza was excellent
Stayed 1 night in Mar 2023

10/10 Excellent

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't stay long, but this place was cozy.
Stayed 1 night in Mar 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Gasper

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

Agneta

Stayed 1 night in Nov 2021

10/10 Excellent

Michael and

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable Stay Staff were excellent
Stayed 1 night in Oct 2021

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got upgraded to the crowne plaza
We actually never stayed at the holiday inn because it is closed at the moment but got upgraded to the wonderful crowne plaza next door for the same price. Delighted with everything there. Very cosy,comfortable,quiet and clean. We were flying out from dublin airport the next day and were able to use the hotels shuttle bus and we asked could we leave a bag there for when we got back and it was no trouble at all! Great staff and food also.
Stayed 1 night in Oct 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful upgrade
It was too short, as we only arrived at the hotel at 23.35, went straight to bed , had a great breakfast and left by shuttle service back to airport early next morning
Stayed 1 night in Oct 2021

8/10 Good

Cathern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We got upgraded to the Crowne plaza next door, beautiful hotel staff very friendly and helpful, room was excellent and very clean, the only problem i had was the noise from doors banging during the night as i am a very light sleeper. Very tired next day. I will return but I will ask for a room at the end of the hallway, hopefully it won't be so loud.
Stayed 1 night in Oct 2021

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect start to holidays
From start to finish our one night stay(travelling from Dublin Airport next morning)@ 4am.they even gave us a takeaway breakfast at that time.free shuttle to airport driver so friendly. Just superb all-round. Couldn't rate this hotel highly enough. Definitely will be recommending it to everyone. Was great value also.
Stayed 1 night in Oct 2021

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Good stay
good overnight stay - evening meal was really good - and breakfast was also good - parking was 6 euro but issue with payment machine and we had to walk back inside to use hotel payment machine
Stayed 1 night in Oct 2021

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Maksims

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and great spacious room.
Very nice hotel overall and room is great with some tiny issues - very warm duvet and outdated longlife milk.
Stayed 5 nights in Jul 2020

10/10 Excellent

Luis, Provincetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the moment the Holiday Inn Express is closed because the corona Virus but Crowne Plaza next to the Holliday Inn upgrade my reservation. Crowne Plaza is excellent very nice clean friendly breakfast delicious the shuttle is free to airport I would stay there’s again at Crowne Plaza by the airport.
Stayed 1 night in Mar 2020

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near airport
Very pleasant stay, very professional and personable staff. Enjoyed our stay.
Stayed 1 night in Mar 2020

6/10 Okay

Brock

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only loop hole was the shuttle service that took 1 1/2 for me to wait. Driver didn’t even check customers waiting in the shuttle pickup. Observed other hotel shuttle drivers came down to identify their services
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was busy on the phone and computer as we came in thus check in was slow.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great service, very nice hotel. Would stay there again.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay, except the shower was plugged and water was everywhere. We contacted the desk and they said they would send up a plumber. One hour later, I finally told them to move us to another room, which they did. Also, no computers to be used to obtain your boarding passes, but the hotel next door did allow me to use theirs. Yes, I would stay there again.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and friendly. The room was extremely clean and orderly. I also liked how they gave you the option of which type of firmness of pillow you like (firm or soft).
Stayed 1 night in Mar 2020

10/10 Excellent

gerald

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ok place
Upon checking out in morning went to get Airport shuttle they had TAXI's waiting out side they refused to take us to AIRPORT saying they did not have our room on list THATS not trur upon checking in that was the first thing we did was make a shuttle reservation after about 10 minutes of us arguing the let us in a Taxi NO THANKS TO THE FRONT DESK MAN he was zero help
Stayed 1 night in Mar 2020

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Fourth time staying here. Perfect this for night before an early flight. The one time I had a problem it was handled immediately And there is a great park across the street
Stayed 1 night in Mar 2020

10/10 Excellent

Birgit, Mt. Hope, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was welcoming as was the bar and breakfast area. Our room was great. Stylish, bright and comfortable. We loved that such a small space could be so well utilized. The front desk was very helpful when we needed help finding our way to downtown Dublin. I'd definitely stay here again and highly recommend it. BTW....breakfast was fantastic!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing
We had booked our stay for 3 adults. The pull out sofa bed was very disappointing. The mattress was so thin and you could easily feel the springs coming through it, it was the most uncomfortable night sleep I have ever experienced.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Bathroom was gross. People were lovely and breakfast was great.
Stayed 1 night in Mar 2020