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Reviews of ibis Dublin

2 out of 5
ibis Dublin
Monastery Road, Red Cow Roundabout, Dublin, Dublin

Reviews

8.0

Very good

Rating 10 - Excellent. 296 out of 1000 reviews" "
Rating 8 - Good. 441 out of 1000 reviews" "
Rating 6 - Okay. 182 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service, property conditions & facilities
To the manager of Ibis, I suggest you contact Expedia and find out why booking is not confirming on your end. Otherwise, a good place to sleep. :)
Stayed 1 night in Sep 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
many thanks for your kind comments and should you wish to discuss any booking please call the hotel directly so we can help you.

4/10 Poor

Rodolfo

Travelled with partner
Liked: Staff & service
The hotel is out of the way from a lot of things. You either have to drive anywhere or take a taxi. It would be unsafe to be walking around at night.
Stayed 1 night in Jul 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Thank you for taking the time to review your stay and we take onboard your comments. We would hope you may choose us again for any future stay should our location be suitable to your needs.

4/10 Poor

Roopam

Business traveller
Disliked: Cleanliness, property conditions & facilities
My stay was disappointing due to these reasons,. No Internet, no TV, No iron, no one came to look at the why TV was not working even after calling at reception. Staff was good. Common toilets at ground floor feels like you are in a guest house. Overall expeywas disappointing. I would suggest Clayton, they are next level.
Stayed 2 nights in Sep 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Thank you for taking the time to review your stay and i am sorry you were not satisfied with issues during your stay. I do assure you we have addressed issues that you have had and hope that you may give us another opportunity to redeem on this past experience by staying again in the future.

6/10 Okay

R p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be Warned Check the review before booking
The hotel room was fine, reception staff very polite. However it would have been nice to let us know it's being part used as a hostel, not that that is a major problem but at €170 a night it's rather expensive. I would have to re think using the IBIS chain again before checking the reviews
Stayed 1 night in Sep 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Thank you for taking the time to review your stay and i am sorry you were not satisfied. We hope that you may give us another opportunity to welcome you back to improve on your past experience.

10/10 Excellent

Daniel

Stayed 1 night in Sep 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Many thanks for your excellent score for your recent stay with us. We do hope you will return again.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Keep away as food choice is terrible. Only pi,zza on offer between 7 to 8.30pm. No dinner menu. Beer over priced. Cleaning and hoovering while eating. Chairs in room hard wooden type. Children running and playing on landings.
Stayed 1 night in Sep 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Thank you for taking the time to review your stay and i am sorry you were not satisfied with issues during your stay. I do assure you we have addressed issues that you have had and hope that you may give us another opportunity to redeem on this past experience by staying again in the future.

4/10 Poor

Mounir

Business traveller
Liked: Cleanliness
I stayed in this hotel before, but this time wasn't good, I arrived at 8.30pm and the restaurant was closed, there is no restaurants around the hotel, I was offered pizza which I acepted but I couldn't eat half of it, there was a broken light swich to the batnroom which was not safe, I was given another room, second day my room wasn't done and when I asked the answer was no staff, noting when I left my room that day staff was already cleaning other rooms,
Stayed 3 nights in Aug 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Thank you for taking the time to review your stay and i am sorry you were not satisfied this time. I do assure you we have addressed issues that you have had and hope that you may give us another opportunity to redeem on this past experience by staying again in the future.

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel, friendly staff.
As soon as I arrived into the carpark I had a feeling this hotel was the wrong choice. The bin in the carpark was overflowing with rubbish and alcohol bottles on top of it...... The hotel itself outside looks like it hasn't been cleaned or painted for a few years. The staff were nice and friendly and that's about the only good thing I can say about this hotel. The sink in our bathroom had hair in it from previous guests. When we checked out the next day, the bin in the carpark was still overflowing with the same beer bottles on top of it. This place doesn't get cleaned properly or possibly doesn't get cleaned at all. My advice to you is stay somewhere else.
Stayed 1 night in Aug 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
We appreciate you taking the time to review your stay with us and have addressed these issues. We do hope that you would choose us again to improve on this past experience.

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Many thanks for your excellent score and we hope you will return again

2/10 Terrible

Lucy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I wouldn’t stay again. Ever.
From pulling up in the car, to check-in and seeing the room, the whole hotel is severely depressing. The other hotel guests were all refugees and the hotel was clearly geared up for them specifically! The hotel is not in safe walking distance for food and yet the hotel canteen only served the refugees. A serious facility that wasn’t available to paying guests! There were building materials in the hallway, and to top the stay off nicely the Wi-Fi didn’t work! We sat in our sad grey and blood red room waiting for the Wi-Fi to be restarted at reception. After 2 trips up and down to reception to communicate the Wi-Fi frustration and lack of any internet which is specifically mentioned as a hotel facility perk, we lost interest and moved our focus to having a nice shower. The bathroom was mostly clean but again, seriously depressing to be in with a loud fan. Upon checkout I specifically chose the option to pay for the rooms (I had 2 rooms for my family) in local currency and on a different card to which I booked the rooms with to avoid getting bank charges. The staff member had a different idea for this and not only did I receive a bank charge from sterling to euros, it charged me twice for each room! Absolutely livid about this. The receptionist never asked about this and just put the transaction through before we could discuss the payment method! A fitting end to the most depressed hotel I’ve ever stayed in.
Stayed 1 night in Jul 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Thank you for taking the time to review your stay and I am sorry you had issues. We appreciate your comments and assure you actions have been addressed with the team. We do hope you may give us another chance to return to improve upon your past stay.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the tram station so it’s easy to get downtown
Stayed 2 nights in Aug 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Many thanks for your kind complimentary feedback and we hope you will return again soon.

8/10 Good

Denis

Stayed 2 nights in Jul 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful at the property. We were impressed that they were hosting Ukrainians on the property.
Stayed 2 nights in Jul 2022
Response from Sharon Hoyte Guest Relations Manager on 11 Oct 2022
Thank you for taking the time to review your stay and i hope that you will stay again in the future.

4/10 Poor

Chris

Business traveller
Disliked: Property conditions & facilities, room comfort
Nearly as bad as a Travelodge!
Hotel was home to many refugees and in the process of having building work conducted. Lots of building materials in hallways. No air conditioning in the room and if you leave window open you get the constant noise of the motorway that is nextdoor. Food choices are limited so you need will need to go out some distance to get good a good choice. Not very good value for the money paid.
Stayed 3 nights in Jul 2022

2/10 Terrible

martin

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Never again
The hotel was being used by Ukraine refugees. There was kids running about everywhere. Building materials left in corridors. My room had rubbish still under the bed. The radiator had something spilt on it and not properly cleaned up and was starting to rust. The floor was stained and so were the curtains. Would not stay again had I been informed of the situation before booking I would of booked elsewhere. I understand we need to help out but this was a business trip and my sleep was effected by this.
Stained radiator
Stained curtain
Marks on floor
Poorly insulated window in need of some TLC
Stayed 4 nights in Jul 2022

10/10 Excellent

Marion, Los Angeles

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I love that they're pet friendly!!
Stayed 1 night in Jun 2022
Response from Sharon Hoyte Guest Relations Manager on 30 Jun 2022
Many thanks indeed, we hope you visit us again soon. Sharon Hoyte Guest Relations Manager

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Sharon Hoyte Guest Relations Manager on 22 Jun 2022
Many thanks for your great rating and we hope you return again soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Sharon Hoyte Guest Relations Manager on 22 Jun 2022
Thank you for your good review regarding your stay with us. We would hope you return again for another stay soon.

2/10 Terrible

jackie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Refugee Hostel
Unfortunately due to the hotel being full of refugees I was unable to stay and I am having great trouble getting to speak to someone in Hotels.com regarding the situation
Stayed 1 night in May 2022
Response from Sharon Hoyte Guest Relations Manager on 22 Jun 2022
I appreciate that Dublin is quite hard to find accommodation at present however we do sell to the public and unfortunately due to high demand are running nearly full on a daily basis. I would suggest booking as early as possible to avoid any dissapointment. Should you need help further please contact the hotel directly.

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service
Great staff.
Stayed 1 night in May 2022
Response from Sharon Hoyte Guest Relations Manager on 25 May 2022
Many thanks for your kind review and we do hope you will return again soon

4/10 Poor

marie-claude

Travelled with family
Liked: Staff & service, amenities
Someone with a key came in our room in the middle of the night. obviously the Hotel made a mistake and booked someone else into our room. They kept knocking on the door and kept us awake for a while. We called the front desk but no answer. This never happened to me at a Hotel before.
Stayed 1 night in Apr 2022
Response from Sharon Hoyte Guest Relations Manager on 25 May 2022
I am very sorry this happened to you, we will speak with our team concerned and investigate further. Should you wish to speak with me directly please contact me at the hotel.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Sharon Hoyte Guest Relations Manager on 25 May 2022
Thanks for your review and we do hope to welcome you back again soon.

10/10 Excellent

Maureen

Stayed 3 nights in Apr 2022
Response from Sharon Hoyte Guest Relations Manager on 25 May 2022
Thanks for your review and we do hope to welcome you back again soon.

6/10 Okay

Emmanuel

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
expensive - refurbishment needed - short stay ok
Quite ok but still expensive for the service a full refurbishment would be needed cleanliness is quite poor, floors are really stinky and dirty
Stayed 4 nights in Mar 2022
Response from Sharon Hoyte Guest Relations Manager on 25 May 2022
Thanks for your review and we will action your comments today, we do hope to welcome you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Sharon Hoyte Guest Relations Manager on 25 May 2022
Thanks for your review and we do hope to welcome you back again soon.

8/10 Good

Garald, Tuttle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite large, but the shower had a fixed glass panel. Where this didn't affect me, any traveler that is not slim and trim might not be able to enter and exit the shower - just an observation. The local transportation station (LUAS) is fairly walkable, but only if not carrying luggage. Staff was friendly and the menu had enough variety for most travelers.
Stayed 3 nights in Mar 2022
Response from Sharon Hoyte Guest Relations Manager on 25 May 2022
Thanks for your review and we do hope to welcome you back again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff with great breakfast and easy access to the LUAS.
Stayed 3 nights in Mar 2022

10/10 Excellent

JACQUELINE m

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good xlean and tidy . Comfort of sofa bed really could go in bin , over used and dip in it . Staff were helpful and hotel was clean
Stayed 3 nights in Mar 2022

10/10 Excellent

Andrew

Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not staying here again
* No one at reception desk upon arrival. We waited 10 mins for check in. * Room was incredibly spartan in decor. Reminiscent of a hostel room. Bed mattress was not comfortable. * TV in room was not functioning. When we called front desk for instructions, they were irritated to assist. * Some black mold found in shower tile grout.
Stayed 1 night in Mar 2022

10/10 Excellent

Ilan

Stayed 8 nights in Feb 2022

8/10 Good

Sinead

Travelled with family
Liked: Cleanliness, staff & service
Convenient hotel for the city, airport and port. Suited us for our one night stay. Whilst the hotel is dog friendly I don't understand why there is a pet supplement per dog and not just a single supplement, cost of our stay doubled which unfortunately we had to pay
Stayed 1 night in Feb 2022

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out there way not just make my stay comfortable but everyone It is advertised as 2 star but i would give it a 4star at least
Stayed 5 nights in Feb 2022
Response from Sharon Hoyte Guest Relations Manager on 25 Feb 2022
Many thanks for your very kind feedback which will be passed onto the team today. We hope to welcome you back again very soon. Sharon Guest Relations Manager

8/10 Good

Aranya

Stayed 1 night in Feb 2022
Response from Sharon Hoyte Guest Relations Manager on 25 Feb 2022
Many thanks for taking your great rating and we do hope you will choose us for another stay soon. Sharon Hoyte Guest Relations Manager

10/10 Excellent

Ryan

Stayed 3 nights in Feb 2022
Response from Sharon Guest Relations Manager on 11 Feb 2022
Many thanks for your kind feedback and we do hope you will return in the future. Sharon Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Only 5 TV channels & the carpark needs tidying up
I have stayed at this location numerous times and never had any issues. This stay I noticed the exterior grounds were in need of serious cleanup - broken glass on the rear carpark and dog waste in grassy areas (I realise bad dog owners are responsible but so is the hotel). In the room, which was clean and comfortable, the television only received 5 channels - one of which had the “spoken description “ on which was annoying. The staff were polite.
Stayed 1 night in Jan 2022
Response from Sharon Hoyte Guest Relations Manager on 20 Jan 2022
Many thanks for your comments, we are actioning the car park today and we do hope this wont deter you from staying with us again in the future. Sharon Hoyte Guest Relations Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Tired rooms, scratches on walls and stains on carpet. Was asked for a damage deposit in arrival, which was a bit concerning once i saw the room. I reported the room to reception, who confirmed my findings.
Stayed 1 night in Jan 2022
Response from Sharon Hoyte Guest Relations Manager on 20 Jan 2022
Many thanks for reviewing your stay with us and we will look into your comments for future review of our bedrooms. We would hope you may choose us again to redeem on this past stay. Sharon Hoyte Guest Relations Manager

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was very good
Stayed 7 nights in Dec 2021
Response from Sharon Hoyte Guest Relations Manager on 13 Jan 2022
Many thanks for your kind feedback we very much appreciate them and look forward to your return again soon. Sharon Hoyte Guest Relations Manager

8/10 Good

Pauk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ibis hotel does what it says on the can. Cheap, clean and comfortable. Ideal location to break my journey from Larne to Skibbereen.
Stayed 1 night in Dec 2021
Response from Sharon Hoyte Guest Relations Manager on 22 Dec 2021
Many thanks for your kind review and we do hope to welcome you back again in the future. Sharon Hoyte Guest Relations Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Not the cleanest room. Very uncomfortable bed. The walls were paper thin. We could hear everything that was going on in the room next door. The bathroom wasn't the best either. I wouldnt stay again
Stayed 2 nights in Dec 2021
Response from Sharon Hoyte Guest Relations Manager on 22 Dec 2021
Thanks for your feedback and i am sorry to hear your room was not to a high standard, we do pride ourselves on cleanliness and will ensure we pass these comments onto our staff to improve on this. We would hope you will choose us again in the future. Sharon Hoyte Guest Relations Manager

6/10 Okay

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food not great at this hotel disappointing
Stayed 2 nights in Dec 2021
Response from Sharon Hoyte Guest Relations Manager on 22 Dec 2021
Thank you for taking the time to review your stay and I am sorry you found the food not satisfactory. We do hope you will give us another opportunity to improve on this past experience. Sharon Hoyte Guest Relations Manager

10/10 Excellent

Raphael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Sharon Hoyte Guest Relations Manager on 8 Dec 2021
Thank you for your excellent rating and we do hope you choose us for future stays. Sharon Hoyte Guest Relations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
One night break with family
There were a lot of builders staying there, so the floors were quite dirty. They would need to be cleaned more frequently or to better standard. Otherthan that, was good value and rooms okay (albetit dated)
Stayed 1 night in Dec 2021
Response from Sharon Hoyte Guest Relations Manager on 8 Dec 2021
Thank you for your great rating, we appreciate your comments regarding the floors and this will be actioned more frequently where we can. We hope this wont deter you from staying with us in the future. Sharon Hoyte Guest Relations Manager

10/10 Excellent

Peter

Stayed 1 night in Dec 2021

6/10 Okay

Derek

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Staff look so miserable! Not a smile at reception . Breakfast server just as sad. Lounge windows dull unclened . Don’t use this review to beat your staff up- perhaps your staff don’t feel appreciated?
Stayed 1 night in Dec 2021
Response from Sharon Hoyte Guest Relations Manager on 8 Dec 2021
Thank you for taking the time to review your stay. We assure you we value each and every member of our team here and try to show them that each day. We as management will take this onboard and ensure we follow up with all team members if they feel they need any help in the future. Many thanks for letting us know. Sharon Hoyte Guest Relations Manager

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, perfect location for connection to city
Hotel was good, located near a metro and bus station, so great connection to the city center. Price is pretty high for what you get to be fair, paid 380 EUR for 1 bed for 3 nights. Window was sort of broken, lots of cold air entered the room, but the rest was good, clean, great.
Stayed 3 nights in Nov 2021
Response from Richard on 1 Dec 2021
Thank you for your review of your recent stay. I will pass you comments onto the team here. We do hope to welcome you back again in the future.

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very handy to reach and the room was cute and clean…I liked the note about recycling towels which save trees ♥️
Stayed 1 night in Nov 2021
Response from Richard on 1 Dec 2021
Thank you for your review of your recent stay. I will pass you comments onto the team here. We do hope to welcome you back again in the future.

6/10 Okay

Carol

Stayed 2 nights in Nov 2021

8/10 Good

Barra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Richard on 1 Dec 2021
Thank you for your review of your recent stay. I will pass you comments onto the team here. We do hope to welcome you back again in the future.

2/10 Terrible

Paul

Business traveller
Liked: Cleanliness
Disliked: Amenities
Room was freezing cold when entered, complained about it, returned 12 hours later to a still freezing cold room. No hot water in the bathroom sink which was also highlighted and not fixed by the end of my stay
Stayed 1 night in Nov 2021
Response from Richard on 1 Dec 2021
Thank you for your review of your recent stay. I will pass you comments onto the team here. We do hope to welcome you back again in the future.