Breakfast served

Reviews of Radisson Blu St. Helen's Hotel

5 out of 5
Radisson Blu St. Helen's Hotel
Stillorgan Road, Blackrock, Dublin, Dublin

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous stay for St Patrick’s Day weekend, the staff were so helpful and friendly. The property is gorgeous, would definitely recommend and would come back again.
Stayed 1 night in Mar 2024
Response from Caitriona on 24 Mar 2024
Delighted Natalie that you had a lovely time with us over the St. Patrick's weekend. Thank you for being our guest and we too are looking forward to welcoming you back in the future.With kind regardsCaitriona

10/10 Excellent

Bruce

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great staff. Would certainly stay there again.
Stayed 1 night in Mar 2024
Response from Caitriona on 24 Mar 2024
Bruce, thank you for choosing to stay with us and also for your lovely review. We are delighted that you enjoyed your time with us and we hope to see you again soon.With many thanksCaitriona

10/10 Excellent

Bahram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff’s serivices
Stayed 5 nights in Mar 2024
Response from Caitriona on 24 Mar 2024
Many thanks Bahram for your 5/5 rating. We are delighted that you enjoyed your time here at the hotel and we hope to have the chance to welcome you back to us again in the near future.With kind regardsCaitriona

6/10 Okay

Daniel

Disliked: Staff & service
Very average No welcome when checked in No thank you when checked out Dinner poor - prawns cold and no apology Breakfast team friendly
Stayed 1 night in Mar 2024
Response from Caitriona on 10 Mar 2024
Thank you Daniel for being our guest and also for taking the time to give us your feedback which we are very grateful to receive. We are very sorry to learn of your experience during your stay, please accept my sincere apologies for the matter as a whole. Your points raised are very important to us and they has not gone unaddressed. We hope we will have the chance to welcome you back again in the future and regain your confidence in us. Yours truly Caitriona

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds! Excellent service.
Stayed 3 nights in Feb 2024
Response from Caitriona on 10 Mar 2024
Many thanks Heather for being our guest and also for your kind review. We are delighted that you enjoyed your time with us and we hope to see you again soon.With kind regardsCaitriona

6/10 Okay

Diarmad

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Caitriona on 6 Feb 2024
Thank you Diarmad for choosing to stay with us and also for your hotel review which we greatly appreciate. We were delighted to have you visit and we hope to see you again soon.With kind regardsCaitriona

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No gesture offered
I made the reservation for a family of three. The father had a heart attach when boarding the aircraft and hence they couldn't come to Dublin. I called the Hotels.com and the Radisson Blue St. Helen's Helen for a gesture to keep the reservation for the future use. But unfortunately there was none. What a heartless traders both of you.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from Caitriona on 6 Feb 2024
Many thanks Dennis for your 5 out of 5 review which we greatly appreciate. We hope to see you again soon.With kind regardsCaitriona

8/10 Good

Brad

Stayed 2 nights in Sep 2023
Response from Caitriona on 29 Dec 2023
Many thanks Brad for your hotel rating and also for choosing to stay with us. It was our pleasure to have you as our guest and we hope to see you again soon.Sending you our very best wishes for the New Year.With kind regardsCaitriona

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a nice property nice staff the food and drink options are good and the accommodation is luxuriously appointed
Stayed 1 night in Dec 2023
Response from Caitriona on 29 Dec 2023
Thank you Gerard for choosing to stay at St. Helens and also for your kind review which we greatly appreciate. We are delighted that you enjoyed your time with us and we hope to see you again when next in the area. Wishing you a wonderful New Year.With kind regardsCaitriona

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Looks nice and has good dining options. Close to UCD.
Response from Caitriona on 6 Feb 2024
Many thanks Nina for choosing to stay with us while visiting UCD and also for your hotel review which we greatly appreciate. We are delighted you enjoyed your time with us and we hope to see you again when next in the area.With kind regardsCaitriona

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Looks can be deceiving
Looks can be deceiving Rooms great size and we'll decorated but heating was very noisy and our room was stuck on 28 degrees our daughters room on 16 and we could change Bathroom needed updated and very noisy we were woken up by next door having a shower. Most of the hotel facilities were very good but a large family private dining in the Italian restaurant was very poor. Seafood pasta with any seafood.. However breakfast was very good
Stayed 2 nights in Dec 2023
Response from Caitriona on 5 Dec 2023
Thank you Matthew for being our guest and also for your hotel review which we greatly appreciate. We are delighted that you found the hotel facilities and the breakfast very good however, we are equally disappointed to learn of the shortcomings you experienced. Please accept my sincerest apologies for the inconvenience caused and the matter as a whole. Your feedback is very important to us and it has been brought to the attention of the relevant management. Again, thank you for staying with us and also for your review. We hope we will have the chance to welcome you back in the future. With kind regardsCaitriiona

10/10 Excellent

Aisling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in lovely grounds. Staff are very friendly and helpful. Great stay
Stayed 1 night in Dec 2023
Response from Caitriona on 5 Dec 2023
Many thanks Aisling for choosing to stay with us and also for your hotel review which we greatly appreciate. We are delighted you enjoyed your stay and found our team friendly and helpful. We hope to see you again soon.With kind regardsCaitriona

8/10 Good

Jennyfer

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Caitriona on 5 Dec 2023
Many thanks Jennyfer for being our guest and also for your hotel review which we are truly grateful to receive. We hope we will have the chance to welcome you back to us again when next in the area.With kind regardsCaitriona

10/10 Excellent

Hayley

Stayed 1 night in Nov 2023
Response from Caitriona on 18 Dec 2023
Many thanks Hayley for your 10 out of 10 review which we truly are delighted to receive. It was our pleasure to have you stay and we hope to see you again. Seasons GreetingsCaitriona

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Caitriona on 18 Dec 2023
Thank you Matthew for your 5 out of 5 rating which we greatly appreciate. Thank you also for choosing to stay with us while in the area. Sending you our very best wishes and seasons greetingsWith kind regardsCaitriona

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caitriona on 5 Dec 2023
Thank you Noel for being our guest and also for your 10 out of 10 rating which we are very grateful to receive. We are delighted you enjoyed your stay and we hope to see you again in the near future.With kind regardsCaitriona

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Caitriona on 5 Dec 2023
Many thanks Gregory for your 10 out of 10 rating which we truly appreciate. It was our pleasure to have you stay and we hope to see you again.With kind regardsCaitriona

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding
The hotel was an amazing place staff very friendly, helpful, and pleasant . Very costly but worth the stay in beautiful surroundings
Stayed 3 nights in Nov 2023
Response from Caitriona on 9 Nov 2023
Many thanks Robert for your kind review. We are delighted that you enjoyed your stay while attending the family wedding. We hope we will get the chance to welcome you back to us again in the future.With kind regardsCaitriona

10/10 Excellent

Jim

Stayed 1 night in Nov 2023
Response from Caitriona on 6 Nov 2023
Thank you Jim for your 10 out of 10 rating which we all very much appreciate. We are delighted that you enjoyed your stay and we hope to see you again.With kind regardsCaitriona

8/10 Good

Rajkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has preserved its elegance and historic value and very nicely added the rooms to the side of the main building. The modern touch to the rooms along with holding color theme to ancient look is impressive. Food is awesome and staff was stupendous. I would stay again if visiting same area.
Stayed 2 nights in Oct 2023
Response from Caitriona on 6 Nov 2023
Thank you Rajkumar for choosing to stay with us and also for your kind review which I am very grateful to receive. I am delighted that you enjoyed your stay and in particular the food and our service. I look forward to welcoming you back to the hotel when next in the area. Many thanks againCaitriona

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great building to stay in. Sure its a little dated but non the less, i like it there.
Stayed 1 night in Oct 2023
Response from Caitriona on 6 Nov 2023
Many thanks Simon for your kind review and your continued support of the hotel. It was lovely to have you as our guest and we hope to see you again soon. With kind regardsCaitriona

10/10 Excellent

Andrew

Stayed 2 nights in Oct 2023
Response from Caitriona on 6 Nov 2023
Andrew, many thanks for your 10/10 rating following your stay here at the hotel. You have made our day. It was our pleasure to have you as our guest and we hope to see you again soon.With kind regardsCaitriona

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Caitriona on 6 Nov 2023
Thank you Michael for staying with us and also for your kind rating which we greatly appreciate. We are delighted that you enjoyed your stay and we hope to have the pleasure to welcome you back again in the near future.With kind regardsCaitriona

10/10 Excellent

nicholas

Stayed 2 nights in Oct 2023
Response from Caitriona on 15 Oct 2023
Thank you Nicholas for giving us a 10/10 rating which we greatly appreciate. We are delighted that you had a wonderful time here at the hotel and we hope to see you again soon.With kind regardsCaitriona

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caitriona on 15 Oct 2023
Thank you Richard for choosing to stay with us and also for your hotel review which we greatly appreciate. We hope to have the chance to welcome you back to us again in the future.With best wishesCaitriona

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Caitriona on 15 Oct 2023
It was a pleasure to have you as our guest and we greatly appreciate you giving us a 10/10 rating following your time here at the hotel. We hope we will have the privilege to welcome you back again in the future.With best wishesCaitriona

10/10 Excellent

andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, beautiful gardens. A bit away from downtown so transportation is needed.
Stayed 4 nights in Oct 2023
Response from Caitriona on 15 Oct 2023
Andrei, Many thanks for staying with us and also for your 5 out of 5 rating which we are all delighted to receive. It was lovely to have you visit and we hope to see you soon again.Warmest regardsCaitriona

2/10 Terrible

Holly

Stayed 1 night in Oct 2023
Response from Caitriona on 15 Oct 2023
Thank you Holly for being our guest and also for taking the time to give us your feedback. We are all very sorry that this stay did not meet our standard and we hope you can accept our sincerest apologies. We hope that this experience will not deter you from returning to us in the future, as we would very much love to see you back here again. With kind regardsCaitriona

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient excellent hotel
Stayed 1 night in Oct 2023
Response from Caitriona on 15 Oct 2023
Thank you Stephen for being our guest and also for your lovely review which we truly appreciate. We are delighted that you enjoyed your stay and we hope to see you again when next in the area. With kind regardsCaitriona

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caitriona on 15 Oct 2023
Thank you Georgina for your 10 out of 10 rating which we are very grateful to receive. We are delighted that you enjoyed your time with us and we hope to see you again in the not so distant future. With kind regardsCaitriona

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Caitriona on 15 Oct 2023
Many thanks Marianna for being our guest and also for your 10/10 rating. Thank you also for your gorgeous photograph from the lower lawn. We are delighted that you enjoyed your time with us and we hope to see you again soon.With kind regardsCaitriona

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Caitriona on 6 Nov 2023
Thank you Karen for your hotel rating following your stay. It was our pleasure to have you visit and we hope we will have the chance to welcome you back again soon.With kind regardsCaitriona

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service
Beautiful property. Door key wasn’t working throughout the stay. Had to keep going to desk for key. Took the duration of our stay for them to figure out that it was the key pad on door that wasn’t working.
Stayed 3 nights in Sep 2023
Response from Caitriona on 6 Nov 2023
Leslie, Thank you for being our guest and also for taking the time to let us know about your stay. We are delighted that you found the property beautiful however we are very sorry for the issues your experienced with your bedroom door. Please accept my sincerest apologies for the inconvenienced caused and the matter as a whole. We hope that we will get the chance to welcome you back to us again in the future. With sincere gratitude, Caitriona

8/10 Good

Nathan G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all this was a very lovely place to stay. The only thing I would change would be the channel reception on the TV. Very poor signal that would go in and out on most channels.
Stayed 6 nights in Sep 2023
Response from Caitriona on 6 Nov 2023
Thank you Nathan for being our guest and also for your kind review which we are very grateful to receive. We appreciate you letting us know about the quality of the TV signal during your stay and we are very sorry for the inconvenience caused to you. Your feedback is important to us and it has not gone unaddressed. Many thanks again and best wishes, Caitriona

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Caitriona on 15 Oct 2023
Many thanks Philip for choosing to stay with us and also for your hotel rating which we are very grateful to receive. We hope to see you again in the near future.With kind regardsCaitriona

10/10 Excellent

Simon

Stayed 2 nights in Aug 2023
Response from Caitriona on 9 Nov 2023
Thank you Simon for your 5/5 rating which we are very grateful to receive. We are delighted you enjoyed your stay and we hope to see you again. With many thanks Caitriona

10/10 Excellent

Tony

Stayed 1 night in Jul 2023
Response from Caitriona on 9 Nov 2023
Tony, many thanks for your 10/10 rating, We are delighted you enjoyed your stay and we hope to get the chance to welcome you back again soon.With kind regardsCaitriona

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Room was clean but beds were uncomfortable and needed fans to move air around even with a.c. This was our second room as a.c. didn't work in first but staff quickly helped us change without a problem. Shower needed some attention. Food at bar was really good and staff attentive. It is a bit out but taxis were available and timely with pre-planning.
Response from Caitriona on 2 Aug 2023
Many thanks Rachel for choosing to stay with us and also for your feedback which we greatly appreciate. We are delighted that you enjoyed the food in the Orangerie bar and found our team attentive. We are very sorry that there was some shortcomings during your stay, please accept my sincere apologies for the disruption caused and the matter as a whole. I wish to assure you that your feedback has been passed onto the relevant manager so that this can be addressed for all future stays. Again, we are very grateful to you for being our guest and we hope we will have the opportunity to welcome you again. With kind regards Caitriona

10/10 Excellent

Rachael

Stayed 1 night in Jul 2023
Response from Caitriona on 2 Aug 2023
Many thanks Rachael for your 10 out of 10 rating. You have made our day. We are delighted that you had a nice time with us and we hope to see you again in the near future.Best wishesCaitriona

8/10 Good

David

Stayed 3 nights in Jul 2023
Response from Caitriona on 2 Aug 2023
Thank you David for your hotel review and also for being our guest. We hope we will have the chance to welcome you back to us again when next in the area.With kind regardsCaitriona

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ball room a little draughty with reception door open. Also link to tv dud nirmt work
Stayed 2 nights in Jul 2023
Response from Caitriona on 21 Jul 2023
Thank you Gerard for being our guest and also for taking the time to review your stay which we greatly appreciate. Thank you also for highlighting these issues, we take all guest feedback very seriously and we will endeavour to address.We hope we will have the chance to have you as our guest again in the future.With kind regardsCaitriona

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an incredible location. Very beautiful grounds
Stayed 2 nights in Jul 2023
Response from Caitriona on 21 Jul 2023
Elizabeth, it was our pleasure to have you as our guest and we are delighted that you enjoyed your time with us. We hope to welcome you back to the hotel when next in the area. With kind regards Caitriona

10/10 Excellent

Kelli

Stayed 1 night in Jun 2023
Response from Caitriona on 21 Jul 2023
Many thanks Keli for choosing to stay with us and also for your hotel rating. You have made our day and we are all very grateful. We hope to have the pleasure to welcome you back in the future. With kind regardsCaitriona

4/10 Poor

morgan

Disliked: Staff & service
I've stayed here before on many occasions, but I'm afraid standards have slipped. Very laborious and slow check in. Then after walking to my room, neither key worked. I walked back rather irritated, and there was zero empathy. I then asked that the check in person organise to have concierge leave my back in the room (while I went to the lounge), which would also be a way to ensure the key worked! They agreed. But when I came back a little while later, my back was still at reception, so they didn't do what they agreed to do! Zero empathy again. Food finished way too early and bar closed early, with no explanation. Bar staff said they wouldn't make cocktails (that were on the menu given!). They were also cleaning up and hoovering and bringing industrial sized contraptions through the lounge whilst guests were trying to enjoy the lounge. Really not 5 star standards. Which is unfortunate, as I used to really enjoy staying there.
Stayed 1 night in Jun 2023
Response from Caitriona on 22 Jul 2023
Thank you Morgan for your continued support of the hotel and also for letting us know about your stay. I am very sorry for the difficulties you experienced, please accept my sincerest apologies. Your feedback is very important to us and it has been shared with the team. I know you have enjoyed staying here in the past and I hope we will have the chance to see you again as we very much value you and all our guests and we truly are sorry.With kind regardsCaitriona

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, very nice hotel!
Stayed 1 night in Jun 2023
Response from Caitriona on 21 Jul 2023
Thank you Jeremy for staying with us and also for your hotel review. We are delighted that you enjoyed your time here at the hotel and we hope to have the opportunity to welcome you back again in the future.With many thanks and best wishes Caitriona

8/10 Good

Brian

Stayed 1 night in Jun 2023
Response from Caitriona on 22 Jul 2023
Thank you Brian for taking the time to give us your hotel rating. We are always working to improve guest experience and this feedback is vital so that we know how we are doing. We appreciate your business and hope to see you again.With kind regardsCaitriona

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable with fab service.
Stayed 2 nights in Jun 2023
Response from Caitriona on 22 Jul 2023
Thank you Beata for your lovely review following your stay here at the hotel. We are truly delighted to receive your feedback and we will share it with all the team. We hope to have the opportunity to welcome you back again when next in the area. With kind regardsCaitriona

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility; super staff
Stayed 1 night in May 2023
Response from Caitriona on 22 Jul 2023
Many thanks William for your 5 star rating. We are delighted that you enjoyed your stay and in particular found the staff to be super. We hope that you will return to us again soon. With kind regardsCaitriona

8/10 Good

Artur

Stayed 1 night in May 2023
Response from Caitriona on 22 Jul 2023
Thank you Arthur for choosing to stay with us and also for taking the time to rate the hotel. We are very grateful for your review and we hope to have the chance to welcome you back again in the future. With kind regards Caitriona