Lobby

Reviews of Clarion Inn & Suites

2.5 out of 5
Clarion Inn & Suites
1819 West Lucas Street, Building A, Florence, SC

Reviews

5.0
Rating 10 - Excellent. 21 out of 187 reviews" "
Rating 8 - Good. 27 out of 187 reviews" "
Rating 6 - Okay. 37 out of 187 reviews" "
Rating 4 - Poor. 30 out of 187 reviews" "
Rating 2 - Terrible. 72 out of 187 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bart

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 14 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Bart,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
I checked in and decided to go to different hotel. I guess my $$ is gone.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Thomas,We're sorry to hear that you decided to go to a different hotel after checking in. We understand that circumstances may change, and we regret any inconvenience this may have caused. We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. Sincerely, Hotel Manager

2/10 Terrible

Kathy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for a Handicap accessible room we ask for a shower chair. The room they gave us it was all dirty there was no accessible for wheelchairs, No shower chair, they gave us another room. The sink wouldn't drain. The phone didn't work. You can't even call The front desk and the A. C. wasn't working The lock on the door would not lock, and the breakfast was in a bag to take. Nothing at all what the website said. I really want my money back they need to pay us for staying there. We was very unhappy!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Kathy,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Jan 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Chad

Travelled with group
Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está bien es acogedor y está en buen precio por noche.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Guillermo,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Ronazjha

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient, only hotel with affordable with rooms, and always answered the phone or had staff available at front desk. However, room floors and bathroom was not properly cleaned, there’s no hot water in shower, and would not offer a weekly rate.
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Ronazjha,Thank you for your kind feedback. We appreciate your positive comments about our convenience, affordability, and responsive staff. However, we apologize for the cleanliness issues, lack of hot water, and the inconvenience regarding the weekly rate. Your comments are valuable, and we will address these issues to ensure improvements are made. We hope to have the opportunity to provide a more satisfactory experience on any future stays. Sincerely, Hotel Manager

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
stayed 2 non consecutive nights. Good price. 2 comfortable queens each night. Only 3 were clean. brown wooden specks found in one bed. Reasonably clean. Breakfast was: bottle of water, coffee cake and/or cheese cake. What? Who eats cheese cake for breakfast? Handicapped and asked for a room near the lobby. No such thing. 1st night gave us a very inconvenient room location. Learned and better the 2nd night.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Andrea,Thank you for your stay. We're glad you found the pricing and beds comfortable. However, we apologize for the cleanliness issues and the inconvenience you faced with the room allocation and amenities. Your feedback is valuable, and we'll address these concerns internally to enhance our services and ensure a better experience for future guests. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Hard to do business when you're under renovation.
The customer service was nice the check-in, it is in the process of renovation therefore it look like it. After checking in my wife refused to stay and so we checked right back out.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear David,We appreciate your feedback on the customer service during check-in. We apologize for any inconvenience caused by the ongoing renovation, and we understand how the appearance might have affected your stay. We regret that your wife opted not to stay. Your comments are important to us, and we will use them to improve the overall guest experience during renovations. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more satisfying experience in the future.Sincerely, Hotel Manager

6/10 Okay

Madeline

Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Guest,Thank you for your stay and the Six rating. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

8/10 Good

Sandro

12
Stayed 1 night in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Sandro,Thank you for your rating! We appreciate your feedback and strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

2/10 Terrible

Ginger

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t stay. We walked into the room, it smelled terrible and was very dirty. Stains on the comforter and sheets, dirt in the bed, mold in the shower. We left.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Guillermo, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We look forward to seeing you again soon! Sincerely, Hotel Manager

2/10 Terrible

Raquel

Disliked: Property conditions & facilities, room comfort
Beware!
While the price for a quick night stop isn’t bad, I wouldn’t chance it here. The desk staff was friendly, but the property itself was the issue. The room had an odor upon entering, one of the beds was made with stained sheets, the armchair was stained and dirty, there were stains on the walls, and the bathroom was questionable if it was clean. Luckily, the second bed was clean enough, but I opted not to use the shower due to the questionable cleanliness. Never again!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Raquel,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

2/10 Terrible

Melvin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good luck
Not good.no hot water for shower.bathroom could be a little cleaner.no breakfast.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Melvin,Thanks for the stay and the encouraging feedback. Guest comments are valuable inputs for us to better our services. Your observations will be taken for proper action. You can expect a further improved stay next time. We look forward to seeing you again soon.Sincerely, Hotel Manager

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Room and Hotel
The room smelled like Pot when I first opened the door. The door was ridiculous to open, something is wrong with the lock or knob! The bathroom area was disgustingly dirty and looked like it hasn't been cleaned in months! The hair in the sink and the shower drain was beyond GROSS! The only nice thing in the room was the shower! MINUS THE HAIR IN THE DRAIN I hope to never stay at this hotel again!!!
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 21 Nov 2023
Dear Donna,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, property conditions & facilities
I pulled up to hotel at 5:15 p.m. and there was not 1 car in lot. Office was dark and hotel looked abandoned. I did not stay as it appeared to not be open and very unsafe.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 8 Nov 2023
Dear Kimberly,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty room. Bugs behind nightstand
Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear Emily,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay
Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Kathleen,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

2/10 Terrible

Julia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here.
The room was not as it was described and shown on line. It was dirty and there were issues with things not being as they should be. The pictures will show I'm talking about. Also there was no continental breakfast it took forever to get any more towels. The inside looked terrible the outside was the only beautiful thing. I would never suggest anyone stay here. I would actually give a zero if I could. Very disappointed to say the least!
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 20 Oct 2023
Dear Julia,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for a visit.Sincerely,Hotel Manager

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The beds & sheets were nice. The Grab ‘n Go breakfast was good - apple, cheese crackers, cake, water, & juice box. Everything seemed clean in the unit. We were put across from the pool where the lights were very bright & the blinds didn’t cover the whole window. People walking by could see in our unit & we could see them. Things were run down in & our, but the price total $66.00 was good.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Mary,Thank you for your stay. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. However, we apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

2/10 Terrible

Amjad, Newport News

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s dirty broken down I think Expedia should refund me fully and I had to pay 30 $ for early check in this is not should be listed on Expedia it’s garbage dirty, broken down. I wouldn’t even stay there for free and I have pictures of that.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Amjad,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Good. Stay
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Guest,Thank you for your brief comment indicating that you had a good stay. If you have any specific feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Guest,We appreciate your rating, although we're sorry to see that your experience fell short of your expectations. If you have any specific feedback or suggestions that can help us improve, please feel free to share them.Sincerely,Hotel Manager

4/10 Poor

Rex

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Terrible hotel rooms. Hole in the wall can barely open and close the front door. No toilet paper holder no continental breakfast like it was advertised they gave me the wrong keys to begin with for the door.
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 6 Sept 2023
Dear Rex,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager

2/10 Terrible

ron

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so disgusting I can’t even rate it. So bad three different groups including mine checked in and out within 30 minutes. Restaurant and bar advised are being used for storage. The pool had a small amount of yellow brown water. The rooms are filthy and fire alarm gone. The smell is unexplainable.totally unsafe environment. Did not stay and am out expense from motel and\or Expedia. Can’t believe Expedia even let’s properties like this on their site. Will be using different travel App
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear Guest, We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager

4/10 Poor

Shanni

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drama upon checking in with what appeared as regulars (maybe Longterm renters) cursing the guy at counter out about not being able to give them more towels (staff was calm & collected & apologetic though). Upon going to our room there were some people sitting outside with coolers & loud music playing. We switched rooms for a quieter one up stairs & a little further down. Beds were clean but there were dead bugs on floors, no trash can in room, no hot water (cold & warm only) BREAKFAST IS A “GRAB & GO”. Consisting of water, apple banana & crackers only. Not what we were expecting. No dining area just back to room. No outdoor seating either.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Sept 2023
Dear Guest,We appreciate your feedback and apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the disturbances and cleanliness issues you faced. We will address these concerns with our team to ensure they are rectified for future guests. We also regret any disappointment regarding the breakfast offerings, and we will review our options to improve this aspect of our service. Your comments are valuable as we work to enhance the guest experience. Thank you for choosing to stay with us, and we hope you will give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

4/10 Poor

Frederick

Travelled with family
Ne pas y aller
Loin d’être dans les standards d’un Clarion. Supposer d’avoir un déjeuner d’inclus mais la salle à manger est fermée et offre des sacs avec une micro bouteille d’eau qui est chaude, un pomme et une banane. À notre arrivée il n’y avait aucune serviette et débarbouillette dans la chambre.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 24 Aug 2023
Dear Frederick,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. We will to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guest's reviews. Request your understanding and continued patronage.Sincerely,Hotel Manager

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Stayed for 5 nights. Hot water was out almost the whole time. Other than that, everything else was fine.
Stayed 3 nights in Jul 2023
Response from Hotel Manager. on 16 Aug 2023
Dear Patrick,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

2/10 Terrible

James

Stayed 1 night in Aug 2023
Response from Hotel Manager on 17 Aug 2023
Dear James,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 13 Aug 2023
Dear Guest,We're so glad that you enjoyed your stay with us and that we could meet your expectations.We'll be sure to pass on your feedback to our team, and we look forward to welcoming you back again soon!Sincerely,Hotel Manager.

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very insecure porperty. Very dirty, found multiple roaches in room. It was overall worst hotel i have stayed at, so bad that ended up leaving early.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 2 Aug 2023
Dear Carlos,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

2/10 Terrible

Enda

Travelled with family
Disliked: Staff & service, property conditions & facilities
An Entire Mess!
After complaining of no hot water it took them til the next day to change the room once the room was charged there was no cold water even the toilet felt like a Yoni pot. There were also a problem with them coming in the room when my brother was sleeping say he had to check out and we booked the room for 3 days only staying one night the same staff didn’t remember changing the room still nothing was done about the hot water I had to shower elsewhere. He never even apologized to my brother for walking in the room while he was sleep. No type of compensation was given after all the inconvenience.. was told I would get a discount of course nothing.. I would never recommend this hotel to anyone.. Especially after another guess came out of their room mad because they checked in pulled back the sheets and there was a huge yellow stain on their sheets.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 2 Aug 2023
Dear Guest, We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

2/10 Terrible

James

Stayed 3 nights in May 2023
Response from Hotel Manager on 21 Aug 2023
Dear Guest, Thanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Molly

Stayed 1 night in Jul 2023
Response from Hotel Manager. on 16 Aug 2023
Dear Molly,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Most disgusting place I have ever seen!
Stayed 1 night in Jul 2023
Response from Hotel Manager on 1 Aug 2023
Dear Steven,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

10/10 Excellent

Derrick

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 1 Aug 2023
Dear Derrick,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

2/10 Terrible

Roseanna

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not at all what was advertised! The breakfast was bagged up. Pool was closed. Drug infested area. Some of the lights in the room didn’t work. Phone didn’t work. Would not recommend
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 1 Aug 2023
Dear Roseanna,Thank you for sharing your concerns with us. It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely,Hotel Manager

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crap hole
Upon arrival there was no one at the desk and hotel looked abandoned. Pool was closed and under construction. Non smoking room smelled like smoke. Toilet was constantly running and leaking on the floor. Neighborhood looked unsafe. No complimentary breakfast even thought it was clearly advertised. Remote for television did not work. Air conditioner was dirty and difficult to control. Overpriced for the amount of things wrong with the joint… Do not stay here!
Stayed 1 night in Jun 2023
Response from Hotel Manager on 1 Aug 2023
Dear Heather,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very much important to us. We will check each point your mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely,Hotel Manager

10/10 Excellent

Ralph

Liked: Staff & service, room comfort
Its old but getting there,still needs work.
Check in was easy.place is old and under repair. Bed was comfortable (a little soft for me). Bathroom,toilet was not clean(urine on seat,ewwww). Window all foggy. A work in progress.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 1 Aug 2023
Dear Ralph,Thank you for sharing your feedback with us. We appreciate your honest assessment of your stay. We're glad to hear that check-in was easy and that you found the bed comfortable. However, we apologize for the areas where we fell short. We will address these issues with our teams to ensure improvements are made. We would be grateful for another chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

2/10 Terrible

KATHERINE

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The place was filthy. Electric outlets without plates. Floor was filthy. It was very uncomfortable having my young grandchildren there. Vending machines were broken down. If we wouldn't have been exhausted we would have checked out and kept driving. We got up at 5am just to get the hell out.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 1 Aug 2023
Dear KATHERINE,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

6/10 Okay

Sharon

Stayed 1 night in Jun 2023
Response from Hotel Manager on 1 Aug 2023
Dear Sharon,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was actually the worst . From the check in to the check out. Supposed to be two free breakfast buffets. Nope! Hotel refused to discount price as the room was booked thru hotels com and not the hotel itself. Room: Filthy floors. Feet were black right after a shower. Water wouldn't drain in tub. Toilet had rings around it. No stopper in sink. Desk drawer was nasty with hairs and crumbs and such. Light shades were burned or rusty. Walls were marked up and dirty. Desk clerk was rude. Hotels. Com did give me a $25.00 coupon for future visit.
Stayed 1 night in May 2023
Response from Hotel Manager on 1 Aug 2023
Dear Edward,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

6/10 Okay

RICHARD, marion

Travelled with partner
Disliked: Property conditions & facilities
He spoke enough English to say the TV was not working. Did not understand enough English to tell me if the Wi-Fi could stream on our personal devices. Could not adjust the settings on the a/c low enough to cool the room. The coffee pot did not have all the part’s needed to make coffee. I had to ask for toilet paper. The beds were clean.
Stayed 2 nights in May 2023

4/10 Poor

Randy

Disliked: Property conditions & facilities
Not happy with stay
When i arrived i was told there was no cable so i couldn't watch tv.. even though i wasnt going to swim, the pool looked disgusting. There was no free breakfast in the morning. The ice machine was out of order
Stayed 1 night in May 2023

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet and clean. 1ST room had a water leak in the ceiling. They changed our room and that one the water didnt get hot. I could tell that they had been renovating rooms and probably forgot to turn the hot water back on.
Stayed 2 nights in May 2023

2/10 Terrible

Jeffrey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
DON'T Even Think of Staying Here. Room had a funky smell and it looked like it hadn't been properly cleaned in months. We saw no housekeeping staff anywhere on the premises. No carpet on the floor and the sticky tile floor will turn your socks black. Nothing was wiped down, and every corner of the room has dirt and grime. Don't use the Coffer maker. It had mold and dirt inside of it. The Freezer in the Mini Fridge was iced over. We fould cockroaches under the chair cusion. And be prepared to use the same thin wore out towel and wash cloth your entire stay. I will never stay in another Clarion Inn and Suites again.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

The hotel is an older hotel. It is being remodeled. Our room wasn't great, but the staff was excellent. Any time I asked for something, they helped us out right away.
Stayed 2 nights in May 2023

2/10 Terrible

Nicole

Stayed 1 night in May 2023

2/10 Terrible

Don

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was in the worst condition I have ever seen or witnessed. The company should be ashamed to even be renting rooms to anyone. There is a full container of trash in the back of the property, railroad container, completely overfilled. Disgusting. The hallways leading to the rooms are filthy and filled with cigarette butts, spills, cobwebs etc. what a single use of a blower and pressure washer would do for them. We changed rooms twice due to the contractors using cancer causing paint to refinish the bathrooms in units directly next door to us. Awful, worst hotel stay ever. And that is besides the roaches walking around we saw plenty. Floors were definitely NOT cleaned by housekeepers.
Stayed 1 night in May 2023