Outdoor pool, open 7:00 AM to 10:00 PM, pool loungers

Reviews of Ella's Cottages - Key West Historic Inns

3.5 out of 5
Ella's Cottages - Key West Historic Inns
811 Simonton Street, Key West, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 127 reviews" "
Rating 8 - Good. 22 out of 127 reviews" "
Rating 6 - Okay. 10 out of 127 reviews" "
Rating 4 - Poor. 6 out of 127 reviews" "
Rating 2 - Terrible. 5 out of 127 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Haytham on 15 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our location. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kellie Carpenter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible find one block away from main drag, Duval Street. Very clean, updated with incredible staff. Michael and Dina were and always willing to help. Walking distance to shopping, dining, water sports, etc. The complimentary breakfast and afternoon tea were a game changer for us. They’ve made the most out of the small city side rooms. Only negative Was the tv was locked and guest are unable to utilize their own streaming services while staying at hotel. In the grand scheme of things, it was fantastic and I’d stay here again!
Stayed 4 nights in Apr 2024
Response from Haytham on 13 Apr 2024
It's fantastic to hear that you appreciated our clean and updated accommodations, as well as our dedicated staff members, Michael and Dina. We're glad they were able to assist you during your stay.We're delighted that you found our complimentary breakfast and afternoon tea to be a game changer for you. Providing these amenities is our way of ensuring our guests have a memorable and enjoyable stay.We appreciate your feedback regarding the TV situation and apologize for any inconvenience this may have caused. Once again, thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place! Great staff & wonderful breakfast! Appreciated the quiet setting & afternoon tea.
Stayed 4 nights in Apr 2024
Response from Haytham on 13 Apr 2024
Thank you so much for your delightful feedback! We're thrilled to hear that you found our place lovely and that you enjoyed your stay with us.It's wonderful to know that you appreciated our great staff and the delicious breakfast we offer. Providing a memorable experience for our guests is always our top priority.We're glad you enjoyed the quiet setting and found our afternoon tea to be a special touch. Creating a tranquil and relaxing atmosphere for our guests is something we strive for.Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay - welcoming staff, clean and cosy rooms, great pool and wonderful breakfast. Perfect.
Stayed 1 night in Apr 2024
Response from Haytham on 6 Apr 2024
Thank you immensely for your glowing review! We're delighted to hear that you had such a fantastic experience with us. Our team strives to provide exceptional hospitality, and it's wonderful to know that you found our staff welcoming. We're also thrilled that you enjoyed our clean and cozy rooms, great pool, and wonderful breakfast. Your satisfaction is our top priority, and we can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly.. pool is small but very clean and grounds are well maintained. Rooms were small (we had a city view king) and no closet (in room handing rack and under bed storage drawers). Continental breakfast and afternoon tea/snacks by the pool were good. Great walking location in key west . Super close to Duval. We walked everywhere.
Stayed 4 nights in Mar 2024
Response from Haytham on 6 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our staff super friendly and enjoyed the cleanliness of our pool and well-maintained grounds. While our rooms may be cozy, we're glad you appreciated the in-room hanging rack and under bed storage drawers. It's fantastic to know that you enjoyed our continental breakfast and afternoon tea/snacks by the pool. We're also delighted that our central location made it convenient for you to explore Key West, including being close to Duval Street. We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing...especially Dina. She helped us book excursions and find our way around Key West. We loved the breakfast every morning and our own private deck.
Stayed 4 nights in Mar 2024
Response from Haytham on 31 Mar 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had such a wonderful experience with our staff, especially Dina. It's fantastic to know that she was able to assist you with booking excursions and navigating Key West, enhancing your stay with us. We're delighted that you enjoyed our delicious breakfast every morning and the privacy of your own private deck. Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable stay in the future!

6/10 Okay

Muriel

Stayed 2 nights in Mar 2024
Response from Haytham on 18 Apr 2024
Thank you for taking the time to leave a rating. We value all feedback and would love to hear more about your experience to help us improve. Please feel free to reach out to us with any specific feedback or concerns you may have. We hope to have the opportunity to exceed your expectations in the future!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. We were very pleasantly surprised. Excellent location. Quiet at night, but a short walk to shops and restaurants. Very clean and super friendly place. Very nice continental breakfast. Highly recommended. You will love this place.
Stayed 3 nights in Mar 2024
Response from Haytham on 31 Mar 2024
Thank you immensely for your glowing review! We're thrilled to hear that you had such a pleasant surprise during your stay with us. It's wonderful to know that our excellent location, cleanliness, and friendly atmosphere exceeded your expectations. We're delighted that you enjoyed our quiet surroundings while still being close to shops and restaurants, as well as our delicious continental breakfast. Your recommendation means the world to us, and we can't wait to welcome you back for another enjoyable stay. We're certain you'll continue to love your time with us!

10/10 Excellent

Sandra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love to stay at Ella’s Cottages. The facility is nice, the location is perfect, little perks like breakfast and tea time are included. Wasn’t the first time we were there and definitely not the last time
Stayed 1 night in Mar 2024
Response from Haytham on 31 Mar 2024
Thank you so much for your wonderful review! We're delighted to hear that you love staying at Ella's Cottages and that our facility, perfect location, and added perks like breakfast and tea time have made your visits memorable. It's always a pleasure to welcome back returning guests like yourself, and we're thrilled to know that this won't be your last stay with us. We can't wait to host you again and continue providing you with exceptional experiences in the future!

10/10 Excellent

Mikayla

Stayed 4 nights in Mar 2024
Response from Haytham on 6 Apr 2024
Thank you so much for taking the time to leave us a perfect 5/5 rating! Your feedback is greatly appreciated, and we're thrilled to know that you had a wonderful experience with us. If there's anything specific that stood out to you during your stay, please don't hesitate to share. We hope to have the pleasure of welcoming you back again soon for another exceptional stay!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, cute, within walking distance of all the shops/restaurants. We highly recommend and will definitely be back!
Stayed 4 nights in Mar 2024
Response from Haytham on 16 Mar 2024
Thank you for the wonderful review! We're delighted to hear that you found our place quaint and enjoyed its proximity to the shops and restaurants. We can't wait to welcome you back on your next visit. Your recommendation means the world to us!

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The breakfast and "tea time" food was great. Better than normal continental breakfast. The property was beautiful and safe. Loved all of the shade and canopy. Lots of areas to relax from our personal patio to the pool and eating area. Great location! We didnt have a car, so walked everywhere. The only time we took an uber or taxi was to the airport and to Smather's Beach. Only complaint about the property is that the walls were pretty thin. Could hear our neighbors and their activities.
Stayed 4 nights in Mar 2024
Response from Haytham on 13 Mar 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you loved your stay and enjoyed the breakfast and "tea time" offerings. It's fantastic that you found our property beautiful and safe, and that you appreciated the various relaxation areas, from your personal patio to the pool and eating area. We're glad our location was convenient for you to explore Key West without the need for a car. We apologize for any disturbance caused by noise from neighboring rooms. Your feedback is valuable to us, and we'll look into ways to address this issue to ensure a more peaceful stay for our guests in the future. We hope to welcome you back again soon for another enjoyable visit!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Haytham on 7 Mar 2024
Thank you for taking the time to leave us a perfect rating! We truly appreciate your support and hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Bobby Joe

Response from Haytham on 3 Mar 2024
Bobby, thank you so much for this amazing feedback, we are delighted your stay with us was perfect.

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly with resident cat and roosters who come and go. Anothwr beautiful historic inn with modern feels.
Stayed 2 nights in Feb 2024
Response from Haytham on 1 Mar 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our pet-friendly atmosphere and the unique charm of our historic inn. Our resident cat and Key West roosters certainly add to the character of the place! It's fantastic to know that you appreciated the blend of historic charm with modern comforts. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Jillian

Travelled with partner
Liked: Amenities
Lovely little place. Right around the corner from Duval st. Would stay again
Stayed 5 nights in Feb 2024
Response from Haytham on 1 Mar 2024
Thank you for your wonderful review! We're delighted to hear that you found our little place lovely and conveniently located near Duval St. It's fantastic to know that you enjoyed your stay with us and that you would choose to stay again. We look forward to welcoming you back for another memorable experience!

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked Jeffery the cat, the loft. We didn’t like the price, thought it was a good hotel charging a bit too much. The bed on the 1st floor of room 23 was very uncomfortable.
Stayed 3 nights in Feb 2024
Response from Haytham on 23 Feb 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay with us, especially our beloved feline friend Jeffery and the unique loft design of our accommodations. We appreciate your honesty regarding the pricing, and we'll definitely take your comments into consideration as we strive to provide the best value for our guests. We apologize for any discomfort you experienced with the bed in room 23 and will address this promptly. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!

10/10 Excellent

bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location easy parking
Stayed 4 nights in Feb 2024
Response from Haytham on 1 Mar 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our property and found our location convenient. It's wonderful to know that our parking facilities made your stay even more hassle-free. We appreciate your perfect rating and hope to welcome you back for another great experience in the future!

10/10 Excellent

Nelvis

Stayed 1 night in Feb 2024
Response from Haytham on 22 Mar 2024
Nelvis, thank you so much for your feedback. We are happy to hear that you enjoyed your stay with us.

6/10 Okay

John

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a quiet area except for early morning traffic on Simonton. The free Duval loop bus has a stop right in front of Ella's.
Stayed 4 nights in Jan 2024
Response from Haytham on 31 Jan 2024
John, thank you so much for your feedback, we appreciate you taking the time to write us this review. We apologize the early morning traffic made your stay with us anything less than pleasant.

2/10 Terrible

anne

Stayed 3 nights in Dec 2023
Response from dcoyle on 22 Dec 2023
Please let us know how we can help to improve our services.

8/10 Good

Dwayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property, could use some building maintenance, (electrical switches). Grounds nice, friendly & helpful staff. Pool area very comfortable & clean. Easy walking distance to Duvall St without all the noise. Loved this part of our vacation the most. I would stay here again.
Stayed 2 nights in Nov 2023
Response from Kimpton Key West Guest Services on 12 Dec 2023
We loved that you loved us most! Thank you so much for choosing the Kimptons in Key West and we are so grateful for the review. Enjoy the holiday season and we can't wait to welcome you back soon!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Everything was perfect. Friendly staff. Very accommodating
Stayed 3 nights in Oct 2023
Response from Haytham on 13 Nov 2023
Hi Leonardo, thank you so much for this amazing feedback. We love that you enjoyed the hospitality from our team, the hotel location and the services.

6/10 Okay

Timothy

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location was perfect. Close to everything you wanted to experience in Key West. However, the rooms and bathrooms were small.The rooms facing the street were very noisy late at night. The room was not what we expected at all. The cold water handle from the bathroom sink fell off in my hand when I turned it on.The light over the sink had a light out. The shower was large but had close to zero water pressure.
Stayed 2 nights in Oct 2023
Response from Haytham on 23 Oct 2023
Hi Timothy, thank you so much for your feedback, we are delighted that you enjoyed the property's location and services. Our rooms do vary in size, we apologize it was not what you expected. Thank you for bringing the issues with the rest room to our attention

8/10 Good

Brooke

Stayed 3 nights in Oct 2023
Response from Haytham on 13 Nov 2023
Hi Brooke, thank you so much for your feedback.

8/10 Good

Emilio

Stayed 5 nights in Aug 2023
Response from Haytham on 19 Oct 2023
Hi Emilio, thank you so much for your feedback

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at kimptons. We have stayed there before in the past and really enjoyed seeing Jeffrey the cat! I believe the girl named Jenny was very helpful and gave us a lot of info about key west. We will definitely be back
Stayed 5 nights in Sep 2023
Response from Haytham on 20 Sept 2023
Hi Leah, Thank you for this amazing review. We are so glad you enjoyed your stay with us. Jen & Jeff got it :) We are looking forward to welcoming you back

10/10 Excellent

Mirta, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely be staying in this property again!
Stayed 3 nights in Aug 2023
Response from Kimpton Ella's on 3 Sept 2023
Thank you for your feedback, Ella's Cottages

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful welcome, all down hill from there.
Welcome (Arturo) was wonderful, all down hill from there without him. Room in day light is not thoroughly cleaned. Bedding was OK, however, bedside tables, floor, fridge/TV cabinet and trash cans were crawling with ants. I asked for garbage cans to be wiped down, but ants persisted the entire stay. Cat fece land mines all over property and strong smell of urine close to our patio throughout stay. Walls in back bedroom are filthy with something brownish in color along the walls (only noticed second evening). No pool towels 2nd- no staff on site. Loose tiles in dining area in kitchen are an extreme tripping hazard. Children tripped several times during breakfast. Called hotel in advance about pack and play for our infant. Front desk said some were in better shape than others, eluding that theres more than one on site. Baby equipment rental company was referred as well. We opted not to rent and would make do with hotel equipment instead. Upon arrival we were informed that there's only 1 pack and play on site and it was in use. Pull out couch is in absolutely terrible condition. Mattress isn't suitable for a comfortable sleep. Would have booked elsewhere had we known this hotel was unable to accommodate our party of 6 comfortably. Everyone had to share a bed. Water was shut off 3rd afternoon without any notice or warning while our shower was in use. I did let front desk know of issues upon check out. She didn’t seem surprised, concerned or apologetic.
Stayed 5 nights in Aug 2023
Response from Haytham on 10 Sept 2023
Hi Jessica, thank you again for choosing to stay with us. We do apologize your stay was anything less than perfect. This is not Kimpton standards, we regret that this was your experience with us.

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming, Key West style hotel. Great location to all the shops and bars and restaurants. We went in August when it was extremely hot so it was quiet. Despite how hot it was, the pool was kept cool and was very refreshing! The staff was amazing as well, welcoming and went above and beyond to make your stay enjoyable! Loved it!!
Response from Kimpton Ella's on 3 Sept 2023
Thank you for your feedback, Ella's Cottages

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Housekeeping did not clean room
Stayed 2 nights in Jul 2023
Response from Haytham on 25 Jul 2023
Hi David, thank you so much for your feedback. We apologize for not providing you with our housekeeping service, this is not our Kimpton standards. We would love it if you will visit us again and we will make sure your stay is nothing but perfect.

6/10 Okay

Eileen

Travelled with family
Disliked: Property conditions & facilities
It was fair.
Stayed 3 nights in Jul 2023
Response from Haytham on 25 Jul 2023
Hi Eileen, thank you so much for your feedback. We would love to hear more from you. Please email us back.

10/10 Excellent

Steven R, Omaha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, they even give you a complimentary drink specifically made for the hotel. It was pretty good, I think it was a shandy but I don't remember the name. The salt water pool was great to relax in during the hot summer days of the Keys.
Stayed 4 nights in Jul 2023
Response from Haytham on 25 Jul 2023
Hi Steven, thank you so much for your feedback. We are delighted that you enjoyed the property and the services from our staff. It is a passionfruit shandy made by our local brewery.

2/10 Terrible

Joe

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Property, Abysmal Service
The hotel itself is a wonderful property. The pool is excellent, it is very close to Duval street, and the hospitality was wonderful. But, let me tell you - Their billing and customer service are by far the worst I have ever worked with. Working with Hotels.com, My stay was supposed to be in the ballpark of 300.00/day, after all of the applicable taxes and resort fees. Hotels.com billed me for a "deposit" of 300.00 about a month before my arrival. Upon arriving at the hotel, They immediately deducted me for 900.00 for the difference of 600.00 plus a "security deposit". A day or so later, I was immediately hit with an additional 900.00 charge that they will not release. I have spoken with the hotel, IHG corporate, a "manager" with the property, and hotels.com. At this point, it is like seeing a spider-man meme; everyone is pointing fingers at each other and sending me through beauocracy while I am stranded in Key West, hoping to get home and check my bags because I have 1600.00 outstanding on my card that No One is capable of explaining to me. This is an amazing property, but their lack of any ability to resolve a situation makes it impossible for me to ever want to associate myself with an IHG hotel ever again. If you want your vacation ruined, this is a great place to stay. If you are looking to have the amazing time you deserve in paradise, I would recommend going elsewhere
Stayed 3 nights in Jul 2023
Response from Haytham on 16 Jul 2023
Hi Joe,Thank you so much for your feedback, we are delighted you enjoyed the property, the pool and the ideal location and services from our team. We do apologize for the confusion in billing during your stay. We just sent you an email with the details, please feel free to respond back if you have any questions.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the beds/bedding. It was so comfortable we slept like babies.
Stayed 7 nights in Jun 2023
Response from Haytham on 13 Jun 2023
Hi Susan,Thank you so much for your feedback, we are delighted to read it.

10/10 Excellent

Amanda

Stayed 3 nights in Jun 2023
Response from Haytham on 16 Jul 2023
Hi Amanda,Thank you so much for your feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to relax and use as a home base for Key West. Not on the beaten path, but convenient to Duval and local attractions. Right next to the Duval Loop bus stop(free), so convenient to get around if you want to stay cool down to the main attractions around the city.
Stayed 4 nights in May 2023
Response from Ella's on 23 May 2023
Thank you so much for the Feedback.

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Haytham on 18 Apr 2023
Kathryn, thank you so much for your feedback.

4/10 Poor

CARA

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was nice. Had to ask twice for towels as one day they gave me none! There were tiny ants in the bathroom and also kept finding them crawling on me near the bed. After researching I learned they are ghost ants. Had a hard time sleeping after that! If it weren’t for the bugs I’d stay there again. Room 5 has tiny bugs!
Stayed 4 nights in Mar 2023
Response from Haytham on 11 Apr 2023
Hi Cara, Thank you so much for your feedback, we do apologize for any shortcomings on our end. The property is in a tropical area and we work pest control to make sure our guest do not experience this. We hope to welcome you back soon

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ella’s is a unique and special property. We loved our room and the adjoining patio. The plantings are lush and provide privacy. The staff is welcoming and helpful. We would definitely stay at Ella’s upon returning to Key West.
Stayed 7 nights in Feb 2023
Response from Haytham on 16 Feb 2023
Hi Joseph, thank you for your feedback. We are delighted that you enjoyed your stay with us and hope to welcome you back soon

10/10 Excellent

Molly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, walkable everywhere and the staff was so kind and helpful.
Stayed 3 nights in Feb 2023
Response from Haytham on 8 Feb 2023
Hi Molly, we appreciate your feedback and delighted that you enjoyed your stay with us and especially the ideal location in the heart of old town Key West.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I wouldn't stay there again ...
Although the location is great and the staff was friendly, the overall experience was not good. The rooms and property were not in great shape. We got a couple of rooms and they were inconsistent and generally uncomfortable (except the bed which was great). The breakfast was sad. I would try another hotel/BnB and couldn't comfortably recommend this place.
Stayed 10 nights in Dec 2022
Response from Haytham on 25 Jan 2023
Thank you so much for your feedback.We are so glad you enjoyed the hotel's location, the comfortable beds and our staff services and friendliness.Please feel free to reach out to us to discuss your stay.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Slightly disappointing overall...
This was a family vacation so we reserved multiple rooms. I paid the premium prices for all of the rooms; however, only 1 of the 3 lived up to expectations. My suggestion to those reserving more than one room is to request the larger rooms if possible. Two of the three rooms were very small, particularly for the premium price. I actually felt bad for the other couples staying in the other (smaller) rooms because we had more space to move around, as well as a larger bathroom. The pros: - the location is excellent; you can get anywhere on the island relatively easily - the staff was incredibly friendly and accommodating - the free on-site parking was very welcome - the wifi was good enough to watch streaming video The cons: - the lackluster breakfast was really disappointing, again, especially for the premium price tag. It’s very basic. For example, there were days were fruit was not provided or knifes were not available (so I would desribe that as inconsist) - There was no desk in the room - There was no comfortable seating inside the room - My fault for not reading the fine print but the "resort fee" was unexpected. And, if I'm paying a resort fee then I want the service (i.e., towels were rarely available around the pool without asking, cups for water were sparse, room cleaning times were inconsistent) - I did not receive the welcome drink, whereas the customer before me was offered a drink - The fan outside room #16 (on porch) was defective
Stayed 6 nights in Dec 2022
Response from Haytham on 4 Feb 2023
Hi Michael, Thank you for your feedback. We love that you enjoyed the property's central location in the heart of old town, the staff professionalism and friendliness, on-site parking & the Wi-Fi. Our apology for not meeting your expectation for the room size, as a historic property, all rooms vary in size, set up and sometimes furnishing. We regret your stay with us was less than perfect and hoping you will stay with us again and give us the chance to make it up for you

8/10 Good

Adam

Travelled with partner
Liked: Staff & service
Very happy with everything
Response from Ella's on 22 Dec 2022
Thank you so much for the feedback.

2/10 Terrible

Trevor

Disliked: Staff & service, amenities, property conditions & facilities
Honestly I don't even know how to begin this review. Would I personally stay there again ABSOLUTELY NOT !!!!! My husband and I were here for work and stayed at Ella's for 5 days. The stay was honestly great till the day we left. I had forgotten a bag containing some of my clothes and as soon as I realized it (same day) we contacted the hotel(no one is on-site till early morning) so 1st thing in the morning I drove over to gather my belongings. Unfortunately, 1 of the housekeeping employees had taken that bag. She did NOT follow protocol (turn it into the front desk). Instead she hid the items in the housekeeping room but not before she went through my bag and took what she wanted from it. This girl had broken so many protocols (she never marked the room clean, she didnt tell management the room was ready for inspection, she didn't take items to front desk so they could be returned to us, she hid personal items in a back housekeeping room)that it makes you wonder now who enters your room when your not there and how many people lose items on the regular. Needless to say I feel violated by this girl. She has created a sense of uneasiness within me now that I cannot shake. We travel alot for work and now I look at it all very differently. I know that the whole staff isn't responsible for what happened and I don't blame them at all. It's the common story of it only takes 1 to ruin things. Anyways, I will never see my stuff again (it is what it is) but I don't want this
Stayed 5 nights in Nov 2022
Response from Ella's on 22 Dec 2022
Thank you so much for the feedback.

4/10 Poor

Lauren

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property seemed newly renovated, great location and safe/secure. However, there were multiple things that were done so poorly it seemed unsafe. Shower floor was about to cave in, holes in the wall, ceiling dripping and a side door that looked like it was kicked in. Jeffrey the hotel cat was the highlight.
Stayed 3 nights in Aug 2022
Response from Ella's on 24 Aug 2022
Thank you for the feedback.

2/10 Terrible

David, Miami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We try to cancel the reservation 3 days prior to arrival and they refused to do it and the reason that I have was that I text positive for the monkeyPox and they charge me one night 520 dollars…
Stayed 2 nights in Aug 2022
Response from Ella's on 12 Oct 2022
Thank you for the feedback.

8/10 Good

Bridgett

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe. It’s quiet, but so close to EVERYTHING. Having a snack shop would really be beneficial, but would definitely stay again!
Stayed 3 nights in Jul 2022
Response from Ella's on 27 Jul 2022
Thank you so much for the feedback.

10/10 Excellent

Caitlin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We had an amazing time. The front desk was so helpful always asking what we needed. Pool area really does look like the pictures! Only issue was lights were controlled by wifi and fan and lights sometimes could'nt be controlled. Jen, Arturo, and Jeremy were all outstanding
Stayed 4 nights in Jul 2022
Response from Ella's on 27 Jul 2022
Thank you so much for the feedback.

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! And Jenny at the front desk was very attentive and accommodating
Stayed 1 night in Jun 2022
Response from Eric on 13 Jul 2022
Thank you for the great review