Exterior

Reviews of Red Roof Inn Philadelphia - Oxford Valley

2 out of 5
Red Roof Inn Philadelphia - Oxford Valley
3100 Cabot Boulevard West, Langhorne, PA

Reviews

6.4
Rating 10 - Excellent. 200 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 125 out of 1000 reviews" "
Rating 2 - Terrible. 199 out of 1000 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Anila

Travelled with partner
The hotel had cockroaches and the hallway was noisy with people screaming in the middle of the night. There was a strong smell of weed throughout and the sheets didn't smell fresh, as if they hadn't been changed since the previous guest. I will never stay at that hotel again.
Stayed 1 night in Apr 2024

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel over book and only had one room for our crew. Very disappointing after working all day.
Stayed 1 night in Apr 2024
Response from OnielRediresponse Specialist on 8 Apr 2024
Hi Matt,Thank you for taking the time to write a review of your stay at the Red Roof Inn Philadelphia - Oxford Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for the inconvenience. Thank you for sharing your issue and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Racheal

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room was super dirty, people live there, they have outdoor cats they feed. They smoke in the rooms, right outside the doors. My room was awful, it smelled so sooooooo bad! Bathroom was filthy.
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on 9 Mar 2024
Dear Racheal,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely apologize for any inconvenience apologize for the lack of cleanliness of the room, the bathroom and the other concerns you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Mario

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These accommodations are best used by the hour or as a homeless shelter. Hospitality is clearly not part of the vocabulary at this establishment. When contacting the front desk about the TV not working, the receptionist was accusatory, noting that I had already checked in a couple of hours ago. Perhaps she expects their guests to be ready to leave by then? I recommend you spend the $10 extra and stay next door, I wish I had.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on 23 Feb 2024
Dear Mario, Thank you for taking the time to tell us about your experience at the Red Roof Inn Philadelphia - Oxford Valley. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff which hindered your experience. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.I have shared your feedback with management to ensure that your concerns are addressed. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

Jordyn

Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 22 Mar 2024
Hello Jordyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't even check in. Nasty dirty and disgusting
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 12 Feb 2024
Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely, Red Roof Management

8/10 Good

Dwight

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 24 Jan 2024
Dear Dwight, We at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Ricard, Morrisville

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on 10 Jan 2024
Thank you for taking a moment to leave a review, Ricard. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 Good

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated but nice
Worth the price they charge for sure some peeling paint and outdated areas in the room but nothing major. Staff was friendly other people were loud obviously no control over that tho
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on 27 Dec 2023
Dear Skylar,Thank you for the feedback following your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. You highlighted our staff was friendly and the rate was worth it. However, there was some peeling paint and outdated areas in the room and some noisy guests. Nevertheless, we appreciated your 8/10 scoring. Know that we value you as our guest and your business with us here at Red Roof.Thank you again feedback.Sincerely,Red Roof Management

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 16 Dec 2023
Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ricard, Morrisville

Stayed 1 night in Dec 2023
Response from Antnio,RediResponse Specialist on 10 Dec 2023
Hello Ricard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable prices and convenient location to everything in the area.
Stayed 4 nights in Nov 2023
Response from Sharma RediResponse Specialist on 29 Nov 2023
Thank you for taking the time to write about experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. Nicole, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our affordable prices and convenient location. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Nicole, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Yasman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will be back in the future
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 19 Nov 2023
Dear Yasman,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. You indicated that you will be returning to our hotel prompting your 5/5 rating.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Florin

Stayed 3 nights in Nov 2023
Response from Sharma RediResponse Specialist on 5 Dec 2023
Hello Florin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Judith

Liked: Staff & service
We stayed last night and it was ok. The room was clean. It had a microwave, refrigerator and coffee maker. Sheets and towels were clean. They should of replaced the curtains when they remodeled, they make the room smell like smoke.
Response from Gabrielle RediResponse Specialist on 8 Nov 2023
Thank you for taking a moment to leave a review, Judith. The staff and I at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY appreciate your 3/5 score following your stay. I am happy that our clean room, amenities and the other highlights mentioned pleased you. However, you stated that the smell of smoke, the need for new curtains and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth and bedbugs
Well when we went to the back of the hotel to go into our room. There was a man spray painting pictures . Then we go up the stairs to our room. Go in and check the bedding. It was absolutely disgustingly filthy with yellow urine stains . Then we pulled the sheets off to check the mattress to find bedbugs. We immediately left and went down to report it and get a refund.
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on 31 Oct 2023
Dear Charles,I appreciate you sharing your feedback following your stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 28 Oct 2023
Thank you for taking a moment to leave a review, Janet. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Travis

Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on 13 Nov 2023
Hello Travis, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Russell

Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 3 Nov 2023
Thank you for taking a moment to leave a review, Russell. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a trip to see a good friend. The house el was clean and in a quiet area.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 19 Oct 2023
Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley, Sharon. Red Roof sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding cleanliness and our quietness. We hope to continue to provide great experiences for you. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2023

6/10 Okay

Mikel, Johnson City

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very disappointed!
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 16 Oct 2023
Thank you for your review, Mikel. I sincerely apologize that your stay didn't meet your expectations. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Philadelphia - Oxford Valley. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Angelo

Stayed 1 night in Oct 2023

2/10 Terrible

James

Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 27 Sept 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Thanks
Stayed 2 nights in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 27 Sept 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Debbie

Travelled with family
Disliked: Cleanliness, amenities
Our room was not the cleanest. Bath towels were very thin. No hand towels. Only 3 pillows were on the king size bed and were super thin! I would not go back.
Stayed 3 nights in Sep 2023
Response from Oshane RediResponse Specialist on 23 Sept 2023
Dear Debbie, Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

Amicar

Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on 20 Sept 2023
Hello Amicar, The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
It was an awful property. I was unable to get moved to another room (because of my schedule) and was not given any refund. The entire property smelled of stale smoke (lobby and room), it was also dirty. Afraid to step on the floor, and awful to get into the bed.
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 19 Sept 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. However, as it pertains to the refund, please contact the front desk directly for further information. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Colleen, Farmingdale

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got stuck in PA and needed a 1 night stay. Upon arrival little children (under 10) were running around parking lot, through cars in the dark (8pm) no parent in sight. After visiting the unfriendly desk clerk that was wearing fuzzy slippers, l exited with a man in a silver car following me almost hanging out his window and mumbling something. I walked slow as to not let him see where I was going - more afraid for the children in the parking lot, I made sure he exited the lot. I was terrified to take the elevator at this point. There was an older woman in a nightgown smoking in the 2nd staircase, each of the landings was filthy! When I reached my room the smell of stale cigarettes was just horrible! Good thing the double lock worked. The first thing I did was check for bed bugs, thank God THAT wasn't a thing! I checked around for other critters, the room was old, musty and not very clean, I told myself...just 8 hours and a shower. I looked up and the fire detector had been pulled off the ceiling and the wires were just hanging out and painted over, so this was not new. I turned off the AC because it got very cold, then dogs in an adjacent room started barking and this kids still running around until about 11pm, I had to turn the AC back on just to drown out the noise and the cigarette smell got way worse. Leaving the TV on and the bathroom light I was finally able to have a terrible few hours of sleep. I wonder if the next screen will let me post photos? Buyer beware.
Stayed 1 night in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 19 Sept 2023
Dear Colleen,Thank you for taking the time to tell us about your experience at the PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 2/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Darren

Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on 17 Sept 2023
Dear Darren, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Philadelphia - Oxford Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Rate per night was good, room was clean , staff was responsive to my requests .
Stayed 10 nights in Sep 2023
Response from Olivia RediResponse Specialist on 16 Sept 2023
Thank you for your kind words, Paul. I am glad to know that you were pleased with your most recent stay at the Red Roof Inn Philadelphia - Oxford Valley. I am thrilled you found our price to be affordable, your room was and our responsive staff was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Vince

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was dirty filthy, don’t think I would stay here… seemed like lots of people maybe lived in the hotel rooms… lots of smoking, and trashy transient people around. The bed very uncomfortable, smelled of mold, desperate need of a remodel or demolition.
Stayed 1 night in Sep 2023
Response from Chirell Rediresponse Specialist on 12 Sept 2023
Dear Vince,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean, remodeling, uncomfortable bed and the other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Flat out horrible. Smell Cleaniness and staff were very rude except one person
Stayed 2 nights in Sep 2023
Response from Chirell Rediresponse Specialist on 10 Sept 2023
Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding rude staff, lack of cleanliness and odor of the room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 6 Sept 2023
Hello Shannon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
AC was full of mold, brownish/red stain on wall looked like dried blood, no toilet paper, and mold in tub, and floors didn't look like they were cleaned in a very long time. Stayed in room for about 15 mins just enough time to find a better place to stay at.
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 5 Sept 2023
Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. It's truly disheartening to hear that your experience didn't meet your expectations due to the indicated poor housekeeping and possible mold. Please accept our most sincere apologies for the highlighted encounter. Please know that this is not a level of service that we accept and will be taken into consideration. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closr, convenient, affordable BUT STRONG odor of cihadette in a nin0smoking area!
Stayed 1 night in Aug 2023
Response from Chirell Rediresponse Specialist on 2 Sept 2023
Dear William,Thank you for providing us with details about your stay at the Red Roof Inn Philadelphia - Oxford Valley. I’m thrilled to read your kind words about our convenient location and affordable rates. Please accept our most sincere apologies for the concerns you described regarding the odor of the room. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

4/10 Poor

Konstantin, Newtown

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty.. everything from bed sheets to towels.
Stayed 2 nights in Aug 2023
Response from Kamaria RediResponse Specialist on 7 Sept 2023
Dear Konstantin,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations due to the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible smell like smoke and missing items
Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on 28 Aug 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry for any inconvenience caused due to the odor you described and the missing items in your room.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Jason

Disliked: Amenities, property conditions & facilities
I stay here because it is close to everything I need when I come. Towels had hair all over them, I could not get room service, HVAC was leaking, no wifi (apparently the router needed rebooted) limited towels provided after room service, pillows were as thin as a sock. I could not identify who worked there and who was just hanging out, employees smoking and living there with dogs. Who knows.
Stayed 3 nights in Aug 2023
Response from Devorine RediResponse Specialist on 26 Aug 2023
Hi Jason,Thank you for being our guest at Red Roof Inn Philadelphia - Oxford Valley. I was disheartened to read that the towels had hairs on them, the HVAC unit leaked, there was no Wi-Fi amongst other concerns that hindered a comfortable experience for you. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I am sharing your feedback with management in an effort to ensure that your concerns are addressed. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine RediResponse Specialist

4/10 Poor

Johana

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Felt unsafe
Stayed 2 nights in Aug 2023
Response from Chirell Rediresponse Specialist on 2 Sept 2023
Dear Johana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding lack of safety. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

2/10 Terrible

Krystle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nasty dirty smells horrible beds black stains just disgusting don’t stay here
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 21 Aug 2023
Hi Krystle,Thank you for your honest feedback following your recent experience at Red Roof Inn Philadelphia - Oxford Valley. I was disheartened to read that place was nasty, dirty, smelled horrible and the beds had what appeared to be black stains. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matters with the appropriate department.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only of you have no other choice.
I had a room for 1 night, it was horrible! As soon as I checked in the first thing I saw was someone working on their car they had all 4 wheels off a blanket down all kinds of car parts and fluids everywhere! The stairwell to go up to my room smelled very strong like urine and on the other side of the parking lot there was yet another person working on a car not a basic thing either very extensive work! Get into the room it smells very musty and there were stains on the blankets, a dead bug in the bathtub and the air conditioner did not work at all it was sweltering for my family and I inside, the next day we had car trouble when trying to leave, our car battery was dead and the vehicle would not start, we got a ride to get a battery came back to change it to leave a simple hood open 5 minute process unlike the full on mechanic shops we encountered the night before, but we were approached by the hotel staff and told we were not allowed to fix our car there and needed to stop what we were doing, we explained we had no choice or we couldn’t leave so they allowed us to finish, but the nerve of even sayimg anything to us was my issue!
Stayed 1 night in Aug 2023
Response from Carla Red Roof Management on 18 Aug 2023
Dear Tina,I appreciate you sharing your feedback following your stay at the Red Roof Inn Philadelphia - Oxford Valley. I was saddened to read that your stay fell short of your expectations due to the odor of the stairwell, the insects you reported and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Tiara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Carla Red Roof Management on 18 Aug 2023
Hello Tiara,Thank you for taking a moment to complete our survey. At the Red Roof Inn Philadelphia - Oxford Valley we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Rachel

Travelled with family
Although it’s smoke free, as soon as you walk into the room, you smell cigarette residue. The room was clean, yet the toilet had feces on the seat, and different hair on the shower walls and crevices.

8/10 Good

Caryn

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

4/10 Poor

Louis-Philippe

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disgusting
The room we got was actually run-down. A lot of things were hanging off the walls, the baseboards were off, the doorknob to the bathroom was loose, the bath was disgusting, there were scratches on the walls, marks on the floor... The room wasn't really clean either, the hair dryer was full (so full it actually overflowed) of hair, the shower curtain pole was in dire need of a cleaning (as did the bedroom lamps and the heating units), there was even an old used washcloth on the pole, one of the towels provided to us had a suspicious brown spot on it and we actually discovered an old pair of underwear not too far under the bed. The only good thing I can say is that the air conditioner, though noisy, worked well (though I suspect the room could do well with a dehumidifier), the beds themselves were clean and the hotel is in a very good spot, very close to many restaurants and stores while still being quite isolated.
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on 5 Aug 2023
Hello Louis-Philippe,Thank you for your honest feedback. Your comments in regards to our beds and our location are much appreciated; yet, I was disheartened to read the doorknob to the bathroom was loose, he bath was disgusting, there were scratches on the walls amongst many other concerns that hindered a positive experience with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. I am sharing your feedback with the management team of the property in an effort to ensure that your concerns are addressed and the room be inspected. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Thank you for choosing Red Roof Inn Philadelphia - Oxford Valley. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Devorine RediResponse Specialist on 5 Aug 2023
Thank you for taking a moment to complete our survey, Pamela. The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

4/10 Poor

Guru

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Floors not cleaned properly, no bath towels, dirty bath tub, overall quality was poor. Very light bed spread, not enugh for cozy sleeping. People sitting outside on the curb, a couple was fighting talking loudly in the parking lot, felt unsafe.
Stayed 1 night in Jul 2023
Response from Devorine RediResponse Specialist on 2 Aug 2023
Hi Guru,We appreciate your honest feedback. It's disheartening to read that the floors were not cleaned properly, there was no bath towels, the bath tub was dirty amongst other issues that made your stay less than ideal. Please accept our apologies for the impression this left with you. It is important to know that we thoroughly clean and inspect all rooms in between guest, so I am disappointed that we fell short on your visit. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services.Thank you for choosing Red Roof Inn Philadelphia - Oxford Valley. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

4/10 Poor

Olena

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Old and dirty
Stayed 1 night in Jul 2023
Response from Devorine RediResponse Specialist on 2 Aug 2023
Hi Olena!Thank you for your recent review of your stay at Red Roof Inn Philadelphia - Oxford Valley. Our goal is to provide a clean and comfortable stay for all our guests, so I was disheartened to read that our accommodations were old and dirty. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist