For years we stay in the Aria Hotel and always had a great experience. The check-in service was excellent, but the room service was terrible. They assigned us a great room. The toilet was not clean in the room and the blackout curtains did not work. We called the front desk 3 times and were told that they sent a maintenance tech up to get it fixed, but no one showed up! We had to move the electric curtains manually. We are not used to a bad service at the Aria. Not sure what changed. Other than that, the stay was good.