Standard Room

Reviews of Hello Lisbon Santos Apartments

Hello Lisbon Santos Apartments
Travessa Nova de Santos 39, Lisbon

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 111 reviews" "
Rating 8 - Good. 49 out of 111 reviews" "
Rating 6 - Okay. 21 out of 111 reviews" "
Rating 4 - Poor. 8 out of 111 reviews" "
Rating 2 - Terrible. 3 out of 111 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sirine

Liked: Cleanliness, room comfort
Thank you Ricardo
Ricardo was the best in helping us out with all out concerns. Our stay was great thanks to him
Stayed 1 night in Aug 2020

10/10 Excellent

Leonor

Liked: Cleanliness, room comfort
Very cozy apartement
Stayed 14 nights in Aug 2020

2/10 Terrible

Shlomy, Israel

Travelled with family
Disliked: Cleanliness, staff & service
not my cup of tea. beyond the virtual uncomfortable check-in in a dark small space , one o f the towels had what seemed to a blood stain, turned out to be a sewed on orange mark- hmm.. why do that? waking up by two bloody bed bugs was certainly the confirmation this was was a price per dollar big mistake.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2019

8/10 Good

Maggie, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and much better than expected! The only let down was the shower - it was quite dark and compared to the rest of the studio a bit dated. Otherwise I had an amazing stay! Wish I could’ve stayed longer :)
Stayed 1 night in May 2019

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple service, with no bulls***. Safe area and good conditions overall
Stayed 1 night in Mar 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, room comfort
Funky Santos Apartment
We stayed for 5 nights, the apartment was bigger than expected, with 2 loos! Although the ensuite door didn't close due to warped floor. Bed was comfortable, service good, cleaners came in every day although we didn't see them. No view due to lack of windows, but we were on the ground floor. We had trouble doing the virtual check in, but that might have been just us! Thankfully help was at hand via the phone link and all was quickly sorted. The local area was quiet at night, it's quite a hike into the central area and is not on metro system, but the bus and tram linked to the centre in about 10 mins. I would recommend the apartment and the Santos area if you don't want to be in the centre.
Stayed 5 nights in Oct 2018

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I just stayed over for one night. It’s quite central and only a couple of kilometres from the airport which is quite handy if you have to stay overnight to catch a flight next morning. The check in facilities is quite impressive, everything automatic which makes it easier to deal with.
Stayed 1 night in Oct 2018

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities, room comfort
Need better instructions but all is well
We enjoyed the stay. We were in the lower level and had quite of bit on noise from the outside with a window that we could not close. We wore our ear plugs and it was ok. I was pleasantly surprised by the cleaning staff’s service. It was contrary to what one reviewer stated. The worst part was check in day. The Atomated system was complicated after a long trip. It was in a small dark stairwell and we had to skype call to get them to reset it. After that. All is well. They should have a detailed list of what to do. A Sherpa guide would help.
Stayed 3 nights in Oct 2018

6/10 Okay

SlagHuis, Orlando, FL

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hello Lisbon used to provide a shampoo/conditioner/bodygel dispenser in the showers. These have been removed and no bottles were provided. The only soap in the unit was in the kitchen. The combo washer/dryer did not have any instructions provided, making it difficult for non-Europeans to use the machine. The new check-in kiosk gave us a faulty room code, requiring us to stand there in the non air-conditioned "lobby" on the phone with someone to get a new code. No washcloths.
Stayed 3 nights in Sep 2018

10/10 Excellent

Gianluigi

Unforgettable experience in Lisboa !!
My experience was simply great! Best view of the city and the bridge! The apartment was spacious with every comfort!! Highly recommended!!!
Stayed 2 nights in Sep 2018

8/10 Good

Leszek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely, a lot better than expected. Value for money fantastic, in a really good, pleasant location. Only problem was automatic check-in did not work, however someone was on call to help us. Only constructive feedback was the wifi code was not given on arrival, but this is minor. The apartment was clean, and cleaned every day, had a really cool vibe to it. Shower was great and bathroom was big. Space to cook, if you wanted, with a big fridge and a freezer. TV in the room and bed really comfortable. Would highly recommend and would definitely come back if I were to visit Lisbon. Hosts were great, really communicated well pre-visit. Really impressed.
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, near Airport and Metro - Great staff!
We had a short, but great stay at this hotel. We booked it, but were somewhat apprehensive, based on the pictures we saw on Hotels.com website. As it turns out, it is very modern, clean, friendly, great wifi, close to airport, nice hot/cold breakfast - and a shuttle to the airport that runs every 20 minutes, in case it is raining, and you don't want to walk the very short distance to the airport. Check-in was quick and room was well appointed. The bathroom is separated by a curtain only, not a wall - which was somewhat surprising to me, but didn't really matter. So close to the Metro too - so I was thinking that we could have even stayed here for the whole time we were in Lisbon, as it is 10-15 minutes to any tourist destination on the Metro.

6/10 Okay

Stam, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hello Lisbon Santos
The good: - clean - all amenities - air conditioning - nice shower - OK location (~30 min walk to centre, 30 min walk to Centro de Congressos) - split level, with bedroom in the basement The bad: - NOISE.... the apartment was located at street level; anything happening outside was directly heard inside... such as people chatting on the street, or even worse the trash collection at midnight... There is no sound insulation from the front door (which opens directly to the street) but also very poor insulation in the ceiling, so people walking around above the apartment made massive racket. - Windows... as in there are no real windows. There is a small glass window in the kitchenette area and a mother in the bedroom but they both open in to a space in the middle of the building so really no views or anything like that - TV - minor issue, but the remote does not actually operate the TV Overall OK place to sleep, as long as you don't like sleeping early because of the incessant noise. While it was clean and initially inviting, sadly you'll want to minimise the time you spend in the apartment.
Stayed 3 nights in Dec 2017
Response from Joana Hello Lisbon Serviced Apartments on 15 Dec 2017
Hello Dear Guest, Thank you very much for your review, is very important for us. We really appreciate your description. We really sorry about all the uncomfortable situations. We are working in our maintenance team to make it better. Kind Regards

8/10 Good

Academic, Montréal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and central
This hotel works well as serviced apartment- it is small by North American standards, but is comfortable. The bathroom, kitchenette & 'bedroom' were relatively large making them very usable. The 'living room' was small. But you hardly go to Lisbon to sit in your apartment. The surrounding area has several groceries, so if you want to save money, a three minute walk and you can get the necessicities. The apartment includes a small washer/dryer which works okay, but you'll need to buy detergent. One problem is that having no traditional lobby, you can't just drop your bags. They did let me in to the room, as the cleaning staff(friendly & competent) were there. The hotel is a short walk from the Santos train station which can connect you to the beach at Cascais for €2.20. The TimeOut Market(Mercado de Ribeiro) is about a 15minute walk and enjoins the Sodres train station and a metro(subway) station. Would I stay there again? Yes! Would I stay with my family? Yes!
Stayed 5 nights in Jul 2017

8/10 Good

Stacie, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
We only stayed for one night. It's a very nice apartment. Only complaint would be I wish they had an elevator! We were on the 4th floor and taking 50 lbs suitcases were not fun. Also trying to find a parking spot around there was a bit tough too.

10/10 Excellent

Lu, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic little find. We'll be back!
I rented two of these apartments because my mum and I wanted to have a bedroom each. The photos on the website made it look like the apartments were more like bedsits i.e. a bed with a sofa at the end of it, and a small kitchen & bathroom just off the main room. The reality was very different! We were extremely surprised to find that the apartments were enormous! Each would easily have slept 3 people! There was a ground level livingroom with a sofa-bed, a kitchen & bathroom, and then an enormous basement bedroom with two single beds (pushed together European style), with a lovely little ensuite. So, we found ourselves with enough room for 6 people! haha! Oops! Still, it worked out pretty well! I can't really fault the place at all. It was very clean, extremely safe, & we spent a lovely 4 nights here. The only thing might be that the room was a little chilly, being in a basement, but once we figured out how to work the AC heater it was grand. (I imagine it would be a welcome relief in the height of summer!) Location wise, it couldn't have been better! Ridiculously close to a multitude of tram stops & bus routes, taxis passing at the end of the street, & about a 25 minute walk from the placa figueira. It's extremely close to the 'Timeout' Market (where there are 30 restaurants in a huge food hall). I definitely know where I will be staying if I come back to Lisbon! Couldn't have been better! Also special thanks to the transfer service who were exceptionally helpful!

8/10 Good

Rose, Sydney, AU

Liked: Cleanliness, property conditions & facilities
Good location. New apartment with all facilities.
Close to Lisbon attractions. New apartment, clean and with all facilities, including washer/dryer (pleasant surprise in the middle of our trip. No lift...we had to carry our luggage up to the second floor. Parking around is very difficult to find (you need to very good in parallel parking, as the drives leave very little space between cars). We had a pleasant stay and would go back with lighter luggage..

6/10 Okay

Sonya

Liked: Cleanliness, staff & service
Okay... but noisy and not too comfortable
Meh, I think the room was just okay. Please know the studio apartment does NOT come with a sofa bed. It's a small leather love seat only. I was disappointed thinking it would be a couch that pulled out into a bed. Overall it was easy to get in with the number lock pad. But it was also very loud. When other people came in and out it would wake me up. The floors were also thin and you could hear every step the person above you took. That drove me crazy. The first night at 3am people were stomping in heels, slamming the doors, and going back and fourth through the stairs. In the room, the shower leaked all over the floor and they never replaced the towel for the floor past the first day. When using the bathroom sink it would fill up and almost spill over too. The place was stuffy as well. But every time I opened the window the neighbors were hanging out the window across the way, so no privacy. I wouldn't say it was a bad stay, just not very comfortable. They also don't have luggage storage. Ugh!

4/10 Poor

orfilio, Florida

Disliked: Property conditions & facilities, room comfort
Too far from the center and too noisy. You can hear everything

6/10 Okay

Rue, London

Disliked: Cleanliness, staff & service
Average
Apartment was a good size but cleanliness could be improved particularly in the shower where there was black mould in some areas and shower gel had not been refilled. The washing powder/fabric softener used on the bed linen was very strong and made it difficult to breathe comfortably when sleeping. There was no ceiling light in the living room area, just a small desk lamp. Lack of a front desk means there is no onsite assistance and also nowhere to leave luggage if you plan to do anything past your checkout time. On my last day, the cleaning lady came knocking 1hr before checkout time and I had to tell her to come back later. There is not much to do in the immediate area, but buses and a tram line are less than 10 minutes away and the main tourist attractions can be reached in 20 to 30minutes.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Good location...Bad isolation!..big noises!
All is good except the noises at night... Walls are very thin and doors slaps all night long..

6/10 Okay

Verified traveller

Disliked: Room comfort
Ouch!
Renting an apartment I didn't expect it to be the Taj Mahal...but the bed was extremely uncomfortable, small and lacking in any back support. The condition of the building was fine, however the apartment inside was a little rundown. The lights in the kitchen didn't work at all, the small step up in the kitchen and bathroom were tripping hazards and the bed frame was so low to the ground I smashed my big toe and busted my toenail at the base. Ouch!

10/10 Excellent

Lee, edmonton

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
it was a nice place. Not close to much though.
We got upgraded to another apartment. It was Good, but not close to anything, but close to metro.

8/10 Good

Rob, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in-between shopping and conference center
Very spacious kitchen and separate living room from the bedroom. Bathroom is large too. The wooden floors are bit noisy. No breakfast, but a shop with minamal needs is around the corner. You login from outside with a code, as well as to your room, so one is very free. Contact with reception is easy using the bell outside which dials the number (I got my access code like that). Checkout is just as simple as leaving the building. I would go back again.

4/10 Poor

Beatriz

Stayed 3 nights in Apr 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'emplacement est idéal. Le stationnement est toutefois limité sur les rues avoisinantes et il faut payer 4 heures à la fois.
Stayed 4 nights in Mar 2020

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Foi a segunda vez, desta vez derão nos um quarto com cama de solteiro quanto sabiam que era casal.
Stayed 1 night in Feb 2020

10/10 Excellent

Kleber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Schimmel in der Dusche und verschmutzter Lüfter im Badezimmer waren eklig. Der Geschirrspüler war kaputt und alles sehr hellhörig. Nachts polterten andere Gäste am Zimmer vorbei, weswegen es schwierig war zu schlafen. Auch der Kühlschrank war so laut, dass er abgeschaltet werden musste, um schlafen zu können. Zur Innenstadt sind es 30min zu Fuß.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
La difficoltà a trovare la stanza, le difficoltà causate dallo spazio esiguo del kiosk, trovato con l'aiuto, da remoto, della struttura il numero della stanza, la stessa si trovava al di fuori alla poraccantoprimadell'ingress0
Stayed 1 night in Oct 2019

6/10 Okay

Dea, Stuttgart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Die Lage ist gut, es gibt mehrere Bus und Tramlinien nahe bei. Sehr verwinkeltes 1 Zi. Apartment, für Kurzurlaub unnötige Küche, aber immerhin ein eigenes Bad. Sauber und modern eingerichtet. Sehr hellhörig, man hört jeden Schritt aus der Nachbarwohnung, die Eingangstür scheppert gewaltig, was bei frühmorgendlichen Heimkehrern unangenehm auffällt.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hebergement Challereux, excentré des lieux animés, appartement mal isolé le plancher du dessus ainsi que l'escalier craque et on entend tous les bruits à toutes heures. Cuisine bien équipée, literie confortable. TV agréable de par la multitude des chaines Bon contact et bonne communication avec l accueil. Je préférerais tout de même un accueil physique
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

4/10 Poor

Sungwon

Disliked: Staff & service, property conditions & facilities, room comfort
무인시스템이라 아무도 도움줄 사람이 없는
Stayed 5 nights in Aug 2019

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lissabon graag tot de volgende keer
Mooi appartement. Midden in t centrum. Van alle gemakken voorzien. Echt een aanrader.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Letto infestato da cimici, su 4 pernottamenti, passate due notti sveglio per il prurito dovuto ai loro morsi. Già inviata e-mail, in data 08/08/2019, alla struttura con relative foto di numerosi ematomi su tutto il corpo. Attendo ancora una risposta
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The bedbugs destroyed our holiday in Lisbon.
The bedbugs basically destroyed our stay in Lisbon though everything else in the apartment was nice.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

alessio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visita a Lisbona
Ottimo appartamento,un po' complicato il cechin con la macchina che non legge i documenti ma per il resto tutto perfetto, Ottimo anche la posizione siamo a due passi dal centro,lo consiglio vivamente!
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Hard to Load, Location Hard to Load, Location Hard to Load
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was clean, spacious and had a beautiful wooden floor. We had plenty of space for all our luggage of two people. It was easy to shut the sunlight out, which provided a good night`s sleep and prevented the apartment from heating up too much. Moreover, there was an air condition to adjust the temperatur easily. The bathroom was a little small, but had a wonderfully large mirror. The shower was completely satisfying, with warm water running quickly. I was a tad disappointed in the equipment of the kitchen. Again, it was spacious and had heaps of daylight, but some very basic things like scissors, chopping knives and boards were missing. Anyway, I suppose we could have been provided with those things if we had called the staff, but we didn't. The cleaning lady came once in the 5 nights we stayed at the apartment, which was enough to my liking. There were fresh towels stored in a cabinet so we had the chance to change them ourselves. I read some guests complaining about how noisy it was. The front door closes in a very loud fashion and you can also here the neighbours' doors shutting. But I guess that's just the price you have to pay staying at old-ish buildings with that particular charme. The noise didn't bother me too much and I always slept really well. The location of the apartment is terrific! It's neither too touristy nor too far away from the center. We lived in a nice Portuguese neighbourhood with heaps of great local restaurants, cafes and a supermarket.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super schöne und komplett ausgestattete kleine Wohnung, perfekt für 2 Personen. Check-in absolut problemlos über einen Onlineautomaten und eine tolle Lage, wenige Minuten zu Fuß bis zum Hafen oder in die Altstadt. Leider ist es nur etwas hell hörig und die Eingangstür knallt laut ins Schloss, was uns aber nicht sonderlich gestört hat.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Gute Lage bei einem guten Preis. Unkompliziertes Einchecken am Do-it-yourself Automaten
Stayed 5 nights in Feb 2019