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Reviews of Hotel VIP Inn Berna

3 out of 5
Hotel VIP Inn Berna
Av. Antonio de Serpa 13, Lisbon

Reviews

7.2

Good

Rating 10 - Excellent. 220 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 279 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible customer service. The night clerk not warm and the next morning, a female clerk didn't respond my good morning. Both in horrible mood
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was stuck in a bind and was able to get into this hotel very quickly. The staff was very helpful and friendly and tried their best to accommodate you. The rooms were very clean right down to the nice deep soaking tub. Very hot water that's a plus for me. Everything is within minutes of a car or walk. Quiet and the breakfast was only 9 euros. And they had a lot to choose from.
Stayed 1 night in Jan 2024
Response from Vip Inn Berna on 14 Jan 2024
Dear Ms. Ashley,We were delighted to welcome you to VIP Berna.Your kind words of appreciation will be shared with the entire team that welcomed you. We look forward to welcoming you back in the near future so that you can enjoy yet another new and pleasant experience.Best Regards,

6/10 Okay

Daile

Stayed 3 nights in Nov 2023
Response from Vip Inn Berna on 29 Nov 2023
Dear Ms. Daile,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,

4/10 Poor

Andrew

Stayed 1 night in Nov 2023
Response from Hotel Vip Berna on 11 Dec 2023
Hon. Mr. AndrewThank you in advance for your preference for our Hotel. We regret that we did not meet your expectations, especially with our welcome.We hope to have the opportunity to welcome you again and surprise you positively.Best regards,Hotel Vip Berna

6/10 Okay

Tony

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Vip Inn Berna on 29 Nov 2023
Dear Mr. Tony,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,

10/10 Excellent

Donna

Liked: Cleanliness, amenities
It's absolutely great and so are the people
Stayed 2 nights in Oct 2023
Response from Vip Inn Berna on 27 Oct 2023
Dear Ms. Donna,Thank you very much for giving us the maximum score!Comments like these give us the motivation and encouragement to always do more and better.We will continue to work to earn your trust. See you soon!Best Regards,Vip Inn Berna

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,comfy beds, friendly staff. Good location!
Positive experience! Stayed 4 nights in one of the rooms located in the older part of the hotel and should say that although some of the furniture is showing signs of age / outdated the level of cleanliness and comfort is really good. You'll get toiletries and complimentary bottle of water. Housekeeping team did a great job daily. Friendly, helpful and respectful staff. Quick check - in and check - out process. Breakfast is available with option to pay at property however can't give my opinion as I didn't try it. Great location, very close to Campo Pequeno Shopping Centre - Events /Bullfight Arena, also restaurants/snack bars/supermarket, plus Buses and Metro rail stations. There's an ATM just outside hotel's main entrance.
Stayed 4 nights in Oct 2023
Response from Vip Inn Berna on 1 Nov 2023
Dear Mr. André,We were delighted to welcome you to VIP Berna.Your kind words of appreciation will be shared with the entire team that welcomed you. We look forward to welcoming you back in the near future so that you can enjoy yet another new and pleasant experience.Best Regards,

6/10 Okay

Gabriel

Business traveller
Liked: Cleanliness
I was hoping that the hotel would offer a refrigerator in the room and at least a microwave in a common area, but the receptionist stated that it is only offered at a 4-star hotel. I also left one day early, because I was not satisfied with its amenities.
Stayed 3 nights in Oct 2023
Response from Vip Inn Berna on 14 Oct 2023
Dear Mr. Gabriel,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,Vip Inn Berna

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good transport access
Stayed 3 nights in Sep 2023
Response from Hotel Vip Berna on 10 Oct 2023
Hon. Mr. José It was with great pleasure that we welcomed you to VIP Berna. We hope to welcome you in the near future to enjoy another new and pleasant experience.Best regards,

4/10 Poor

Melwyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No kettle for tea/cofee no drinking water in room Not very happy
Stayed 7 nights in Sep 2023
Response from Hotel Vip Berna on 2 Oct 2023
Hon. MelwynThank you in advance for your comment about your experience at Vip Berna. We are sorry that we did not meet your expectations. Regarding water, we inform you that it is drinkable.We hope to have the opportunity to welcome you again and surprise you positively.Best regardsHotel VIP Bern

10/10 Excellent

Garedew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly team members. Clean hotel. Good breakfast for the value. Centrally located.
Stayed 4 nights in Sep 2023
Response from Hotel Vip Berna on 2 Oct 2023
Hon. GaredewThank you in advance for your comment about your experience at Vip Berna. We are sorry that we did not meet your expectations. Regarding water, we inform you that it is drinkable.We hope to have the opportunity to welcome you again and surprise you positively.Best regardsHotel VIP Bern

6/10 Okay

John, Fremont

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing great
Stayed 2 nights in Sep 2023
Response from Hotel Vip Berna on 26 Sept 2023
Hon. Mr. JohnThank you in advance for your comment about your experience at Vip Berna. We are sorry that we did not meet your expectations.We hope to have the opportunity to welcome you again and surprise you positively.Best regards,Hotel VIP Bern

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Vip Inn Bern on 20 Sept 2023
Dear Mrs. JulienThank you very much for giving us the maximum score!We will continue to work to earn your trust. See you soon!Best regards,Vip Inn Bern

6/10 Okay

Manojkumar

Disliked: Staff & service
Okay for money.
Rooms were so cozy and air conditioner is in ok ok condition. Car parking is available but costly and you could easily bump into the wall while parking.!
Stayed 2 nights in Aug 2023
Response from Vip Inn Berna on 7 Sept 2023
Dear Mr. Manoj Kumar,Thank you in advance for your comment on your experience at VIP Inn Berna. We are sorry that we did not live up to your expectations, especially with our Parking.We hope you give us the opportunity to welcome you again and amaze you positively.Best Regards,

10/10 Excellent

Arkadiy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good overall. Bathtub was clogged a little
Stayed 3 nights in Aug 2023
Response from Hotel Vip Berna on 28 Aug 2023
Dear Mr. ArkadiyThank you very much for giving us the maximum score. We are sorry about the bathtub situation, we have informed our maintenance colleagues to solve the problem.Best regardsVIP Hotel Bern

4/10 Poor

GASTAO

Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from Hotel Vip Inn Berna on 17 Aug 2023
Exmo Sr. GastaoDesde já agradecemos a sua preferencia pelo Hotel Berna. Lamentamos nao ser correspondido as suas expectativas, esperamos recebe lo de novo e superar as mesmas.Melhores CumprimentosHotel Vip Inn Berna

4/10 Poor

Christopher

Stayed 1 night in Aug 2023
Response from Vip Inn Berna on 7 Sept 2023
Dear Mr. Christopher,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,

6/10 Okay

Katelyn

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The shower/bath drain didn’t work, so taking a shower filled up the tub. There was dirt and mold between the sink and the tub that had clearly been there for some time and there was trash under the bed. Staff was friendly but even after asking about the shower drain, nothing was done. Floors were not clean and walking from the bed to the bathroom left my feet dirty.
Stayed 3 nights in Jul 2023
Response from Hotel Vip Inn Berna on 24 Jul 2023
Dear Mrs . KatelynThank you for your comments regarding your stay at the VIP Berna, which deserved our best attention and which we regret.We recorded all your observations, which will be subject to detailed analysis by our team so that we can overcome this unpleasant situation, as our objective is to serve our customers with the greatest commitment and dedication.We hope to be able to count on your next visit.Best regards,Hotel Vip Inn Berna

10/10 Excellent

michael

Stayed 3 nights in Jul 2023
Response from Hotel Vip Inn Berna on 19 Jul 2023
Exmo. Sr.MichaelMuito obrigado por nos atribuir a pontuação máxima!Continuaremos a trabalhar para merecer a vossa confiança. Até breve!Com os melhores cumprimentos,Vip Inn Berna

8/10 Good

Rui Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money.
Stayed 1 night in Jul 2023
Response from Hotel Vip Inn Berna on 17 Jul 2023
Exmo Sr. Rui Desde já agradecemos a sua preferencia e comentario.Esperamos voltar a recebe-lo na nossa unidade hoteleira.Melhores cumprimentosHotel Vip Inn Berna

8/10 Good

Kanyamon

Liked: Cleanliness, staff & service, property conditions & facilities
The room was ok. Good location not far from metro and airport
Stayed 1 night in Jul 2023
Response from Vip Inn Berna on 13 Jul 2023
Dear Ms. Kanyamon,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,

8/10 Good

Kanyamon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was ok. Good location not far from metro and airport
Stayed 1 night in Jul 2023
Response from Vip Inn Berna on 13 Jul 2023
Dear Ms. Kanyamon ,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,

8/10 Good

PDC

The staff were helpful and polite, but the rooms and bathrooms could do with some decorating etc.
Stayed 1 night in Jul 2023
Response from Hotel Vip Inn Berna on 6 Jul 2023
Dear Client. Thanks in advance for your preference for our hotel unit and oelas friendly words to our team. Regarding the room we regret not having lived up to your expectation, we will take into account your comment so we can improve.Best RegardsHotel Vip Inn Berna

10/10 Excellent

Rui Paulo

Liked: Cleanliness, staff & service
Very basic hotel - great location!
Stayed 3 nights in Jun 2023
Response from Vip Inn Berna on 5 Jul 2023
Dear Mr. Rui,We were delighted to welcome you to VIP Berna.Your kind words of appreciation will be shared with the entire team that welcomed you. We look forward to welcoming you back in the near future so that you can enjoy yet another new and pleasant experience.Best Regards,

10/10 Excellent

Pranay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Vip Inn Berna on 4 Jul 2023
Dear Mr. PranayThank you very much for giving us the maximum score!We will continue to work to earn your trust. See you soon!Best Regards,Vip Inn Berna

6/10 Okay

Hunter

Liked: Cleanliness, staff & service
It was loud you could hear people in other rooms quite well as well as outside. My room had an air conditioner, (couldnt turn it on) desk, bed, safe, and 2 night stands one of which had a crooked drawer. No problems everything was ok but not great.
Stayed 7 nights in Jun 2023
Response from Hotel Vip Inn Berna on 19 Jun 2023
Dear Mr. HunterWe would like to thank you for the comments about your stay at our hotel.Our accommodation and maintenance team have been duly informed in order to correct the air conditioning malfunctions, as quickly as possible and the deskWe look forward to welcoming you to our hotel again in the near future.Best Regards,Vip Inn Berna

8/10 Good

jean-charles

Stayed 2 nights in Jun 2023
Response from Hotel Vip Inn Berna on 4 Jul 2023
Cher Monsieur. JeanMerci beaucoup pour votre préférence et pour la note attribuée.Nous nous réjouissons de vous accueillir à nouveau dans notre hôtel.CordialementHotel Vip Inn Berna

10/10 Excellent

Ana Gabriela

Stayed 1 night in Jun 2023
Response from Vip Inn Berna on 4 Jul 2023
Exma Sra. Ana GabrielaMuito obrigado por nos atribuir a pontuação máxima!Continuaremos a trabalhar para merecer a vossa confiança. Até breve!Com os melhores cumprimentos,Vip Inn Berna

8/10 Good

Jose

Liked: Cleanliness, staff & service
No refrigerator, no ice unless you ask for it at the bar making you feel like an inconvenience.
Stayed 3 nights in Jun 2023
Response from Hotel Vip Inn Berna on 15 Jun 2023
Dear Mr.JoseThank you very much for your preference, we regret not having met your expectations, we will take your comment into account so that we can improve.Best RegardsHotel Vip Inn Berna

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from Hotel Vip Inn Berna on 12 Jun 2023
Exmo ClienteAgradecemos a sua preferencia, e pontuaçao , vamos tentar melhorar, para numa proxima estadia nos atribuir uma pontuaçao mais elevada.Melhores cumprimentosHotel Vip Inn Berna

8/10 Good

Riccardo

Stayed 6 nights in May 2023
Response from Hotel Vip Inn Berna on 26 Jun 2023
Exmo Sr. RicardoDesde ja agradecemos a sua preferencia e pontuaçao.esperamos voltar a recebe lo na nossa unidade hoteleira.Melhores cumprimentosHotel Vip Inn Berna

4/10 Poor

Manmeet

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Hotel Vip Inn Berna on 6 Jun 2023
Dear ManmeetWe appreciate your preference, we regret not having lived up to your expectations.Best RegardsHotel Vip Inn Berna

8/10 Good

Carmen

Liked: Cleanliness, staff & service
Location is great and the staff is, too! They were super warm and helpful. The lighting in the room is poor and it would have been nice to have a machine for ice on the floor. The air conditioning doesn’t work and lucky for us, the nights were not warm, so we didn’t need it.
Stayed 7 nights in May 2023
Response from Hotel Vip Inn Berna on 5 Jun 2023
Dear Mrs. CarmenThank you for your comments about your stay at our hotel.The same was shared with our maintenance team so that we could correct the anomalies reported about the air conditioning, and as quickly as possible,We hope to have the pleasure of welcoming you back to our unit.Best regards,VIP Inn Berna

10/10 Excellent

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Waking distance from the Metro. Shops and restaurants nearby. Friendly staff. The design of the hotel is a bit outdated. Overall had a great stay!
Stayed 6 nights in May 2023
Response from Hotel Vip Inn Berna on 1 Jun 2023
Dear Mrs AnastaciaWe thank you in advance for your preference, thank you very much for your nice comment, it is comments like this that make us always want to do more and better for the customer.Best RegardsHotel Vip Inn Berna

8/10 Good

Gabrielle

Travelled with partner
Liked: Staff & service
NA
Stayed 1 night in May 2023
Response from Hotel Vip Inn Berna on 30 May 2023
Mrs. GabrielleThank you for choosing our property. Thank you very much for the assigned score.Best RegardsHotel Vip Inn Berna

10/10 Excellent

Noel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Hotel Vip Inn Berna on 29 May 2023
Exmo Sr. NoelDesde ja agradecemos a sua preferencia e excelente pontuaçao. Melhores cumprimentosHotel Vip Inn Berna

10/10 Excellent

Bryan

Stayed 1 night in May 2023
Response from Hotel Vip Inn Berna on 15 May 2023
Thank you very much for your excellent score, for having clients like you and Auê makes us always want to improve.Best RegardsHotel Vip Inn Berna

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Hotel Vip Inn Berna on 30 May 2023
Dear Mr. Brent, Thank you very much for your excellent score.Best Regards Hotel Vip Inn Berna

10/10 Excellent

Claudio, Davenport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, they helped me with my concerns.
Stayed 1 night in May 2023
Response from Vip Inn Berna on 14 May 2023
Dear Mr. Claudio,Thank you very much for giving us the maximum score!Comments like these give us the motivation and encouragement to always do more and better.We will continue to work to earn your trust. See you soon!Best Regards,

10/10 Excellent

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, service Very good, walking distance to busses and stores.
Stayed 4 nights in Apr 2023
Response from Vip Inn Berna on 14 May 2023
Dear Ms. Hanna,Thank you very much for giving us the maximum score!Comments like these give us the motivation and encouragement to always do more and better.We will continue to work to earn your trust. See you soon!Best Regards,

10/10 Excellent

Juvenal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and I’m very happy
Stayed 3 nights in Apr 2023
Response from Hotel Vip Inn Berna on 3 May 2023
Dear Sir. JuvenalThank you very much for your comment, and for your preference, we look forward to continuing to welcome you to our Hotel.Best RegardsHotel Vip Inn Berna

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff we're very friendly and you were always greeted with a smile in the morning
Stayed 4 nights in Apr 2023
Response from Hotel Vip Inn Berna on 3 May 2023
Dear Sir. JohnThank you very much for your evaluation and comment on our service. We look forward to welcoming you again.Best RegardsHotel Vip Inn Berna

10/10 Excellent

Samar

Stayed 1 night in Apr 2023
Response from Hotel Vip Inn Berna on 12 May 2023
Exmo Sr. SamarMuito obrigada pela sua excelente avaliaçao.Esperamos voltar a recebe lo no nosso Hotel.Melhores CumprimentosHotel Vip Inn Berna

8/10 Good

Caine

Stayed 5 nights in Apr 2023
Response from Hotel Vip Inn Berna on 12 May 2023
Estimado Sr. Caine Muito Obrigada pela sua pontuaçao.Melhores CumprimentosHotel Vip Inn Berna

8/10 Good

Louie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Hotel Vip Inn Berna on 3 May 2023
Exmo Sr. LouieMuito obrigada pela sua referencia e avaliaçao.Ficamos a sua espera numa proxima visita.Melhores cumpriemntosHotel Vip Inn Berna

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nice and clean very close to the underground stations 20 mn from city centre
Stayed 4 nights in Mar 2023
Response from Hotel Vip Inn Berna on 24 Apr 2023
Dear DeniseThank you very much for your kindness, appreciation and rating.Best regardsHotel Vip Inn Berna

8/10 Good

Roman

Liked: Cleanliness, staff & service, amenities
The toilet in the room was finicky sometimes in room 520 it would keep running other times it operated normally. My method of stopping (after hotel staff were asked twice to send a proper mantenance staff) was for me to let the toilet fall down and this would magically stop the noisy refilling of water. Sigh!
Stayed 5 nights in Mar 2023
Response from Hotel Vip Inn Berna on 24 Apr 2023
dear romanThank you very much for your review, we apologize for the inconvenience caused due to the toilet problem.Yours sincerelyHotel Vip Inn Berna

10/10 Excellent

Kanyamon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. Good lactation. I like to stayed here. This time was 4 times for me. And booking another room on March 8
Stayed 1 night in Mar 2023
Response from Hotel Vip Inn Berna on 24 Apr 2023
Dear Customer,thank you very much for your evaluationBest regardsHotel Vip Inn Berna

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Hotel Vip Berna on 8 Nov 2023
Exmo Sr. DouglasDesde já agradecemos a sua preferência pelo Hotel Berna, assim como a pontuaçao máxima que nos atribuiu. esperamos voltar a recebe lo na nossa propriedade.Melhores cumprimentosHotel Vip Berna