Exterior

Reviews of Holiday Inn Liverpool City Centre, an IHG Hotel

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 653 out of 1005 reviews" "
Rating 8 - Good. 275 out of 1005 reviews" "
Rating 6 - Okay. 46 out of 1005 reviews" "
Rating 4 - Poor. 21 out of 1005 reviews" "
Rating 2 - Terrible. 10 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Clean Tidy Staff Exerllent thank you for a great stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the train station
Stayed 1 night in Feb 2024

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is centrally located across the street from Liverpool lime street train station. Lots of shopping, pubs and restaurants. Walking distance to Albert docks.
Stayed 3 nights in Mar 2024
Response from Faye on 12 Mar 2024
Thank you for your feedback regarding your recent stay. We hope to welcome you back soon :)

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Faye on 12 Mar 2024
Thank you for your feedback regarding your recent stay. We hope to welcome you back soon :)

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly helpful staff on reception , the room was clean and modern , very comfortable and I can highly recommend going there
Stayed 1 night in Mar 2024
Response from Faye on 12 Mar 2024
Thank you for your feedback regarding your recent stay. We hope to welcome you back soon :)

10/10 Excellent

susan, Norwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were wonderful
Stayed 1 night in Feb 2024
Response from Faye on 5 Mar 2024
Thank you for your feedback! We will pass on your comments to the staff :)

10/10 Excellent

Rod

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Hotel great and staff friendly. Very Clean. well done all :)
Stayed 1 night in Feb 2024
Response from Faye on 14 Feb 2024
Thank you for your feedback :)

8/10 Good

krysta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Faye on 14 Feb 2024
Thank you for your feedback :)

8/10 Good

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good central location. Staff were friendly and helpful and the facilities are good. Would be happy to stay again
Stayed 3 nights in Feb 2024
Response from Faye on 14 Feb 2024
Thank you for your feedback :)Will look forward to welcoming you back

10/10 Excellent

Lynn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and stylish interior
Stayed 1 night in Jan 2024
Response from Faye on 12 Mar 2024
Thank you for your feedback regarding your recent stay. We hope to welcome you back soon :)

8/10 Good

Pravar

Stayed 1 night in Jan 2024
Response from Faye on 30 Jan 2024
Thank you for your feedback

10/10 Excellent

Qiong, SOUTHAMPTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Faye on 30 Jan 2024
Thank you for your feedback

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Faye on 30 Jan 2024
Thank you for your feedback

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Jan 2024
Response from Faye on 15 Jan 2024
Thank you for your feedback!

10/10 Excellent

Llio

Stayed 1 night in Dec 2023
Response from Faye on 4 Jan 2024
Thank you for your feedback.

8/10 Good

Gary

Stayed 1 night in Dec 2023
Response from Faye on 4 Jan 2024
Thank you for your feedback

6/10 Okay

Carrie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
In desperate need of upgrade.
Stayed 1 night in Dec 2023
Response from Faye on 22 Dec 2023
Thank you for your feedback Carrie. Merry Christmas.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly , helpful staff. Room well presented. My only issue with the room was the lights not bright enough for me. I am registered blind and have limited sight so how bright a room is is important. I would recommend the hotel t any onee where it for one night or longer
Stayed 1 night in Dec 2023
Response from Faye on 22 Dec 2023
Thank you for your feedback Jaime.Merry Christmas.

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Faye on 4 Jan 2024
Thank you for your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre stay
Had a great stay, very friendly and helpful staff ... front desk were super and the breakfast team superb. Will definitely stay here again
Stayed 1 night in Dec 2023
Response from Faye on 22 Dec 2023
Thank you for leaving your feedback David.Merry Christmas

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel. Staff very pleasant. Carpet in our room (526) very badly fitted and full of creases. Water not very hot.
Stayed 1 night in Dec 2023
Response from Faye on 22 Dec 2023
Thank you for leaving your feedback Lesley. Merry Christmas.

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Faye on 22 Dec 2023
Thank you for leaving your feedback Gillian.Merry Christmas.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff,always so helpful and friendly....always there to give information
Stayed 1 night in Dec 2023
Response from Faye on 22 Dec 2023
Thank you for leaving your feedback Thomas. Merry Christmas.

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Faye on 22 Dec 2023
Thank you for leaving your feedback Gillian. Merry Christmas.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Faye on 22 Dec 2023
Thank you for leaving your feedback Robert. Merry Christmas.

6/10 Okay

Tracey

Stayed 1 night in Dec 2023
Response from Faye on 12 Dec 2023
Thank you for your feedback

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Faye on 12 Dec 2023
Thank you for your feedback

10/10 Excellent

Sue

Stayed 1 night in Dec 2023
Response from Faye on 12 Dec 2023
Thank you for your feedback

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Faye on 12 Dec 2023
Thank you for your feedback

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Faye on 12 Dec 2023
Thank you for your feedback

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a problem with hot water but reported it and it was sorted by the time we got back to our room
Stayed 2 nights in Dec 2023
Response from Faye on 12 Dec 2023
Thank you for your feedback. We are glad your problem got resolved.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Room was clean and tidy, had a problem with hot water but when it was reported it was fix.
Stayed 2 nights in Dec 2023
Response from Faye on 12 Dec 2023
Thank you for your feedback

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Faye on 5 Dec 2023
Thank you for your feedback!

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, for Lime Street Train station, shops and Christmas Market. Would definitely stay again.
Stayed 1 night in Nov 2023
Response from Faye on 28 Nov 2023
Thank you for your feedback! We hope to welcome you back again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, cleanliness, good choice in bar and restaurant, excellent breakfast and service. Extremely helpful and friendly staff.
Stayed 2 nights in Nov 2023
Response from Faye on 28 Nov 2023
Thank you for your feedback!We hope to welcome you back again soon!

10/10 Excellent

Vivienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous friendly place to stay, couldn’t fault it, a slight mix up with the towels but these things happen! Will certainly return!! Loved it!! 🌟🌟🌟🌟🌟
Stayed 1 night in Nov 2023
Response from Faye on 28 Nov 2023
Thank you for your feedback Vivienne.We hope to welcome you back to the hotel soon.

6/10 Okay

Susan

Stayed 1 night in Nov 2023
Response from Faye on 28 Nov 2023
Thank you for your feedback!

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are Splendid, location is Great, Rooms are good, but didnt expect to have no tooth brush and tooth paste
Stayed 5 nights in Nov 2023
Response from Faye on 21 Nov 2023
Dear Caleb,Thank you for your feedback. We are glad you enjoyed your stay with us. For future reference if you ask at the reception we have complimentary dental kits.We hope to see you again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Staff very helpful and friendly. Room good lovely big bed. Toiletries good quality Dove large dispenser bottles
Stayed 2 nights in Nov 2023
Response from Faye on 21 Nov 2023
Dear Julie,Thank you very much for providing your feedback.We hope to see you again in the future. Kind Regards

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location, good parking, comfortable bed , good breakfast and all staff very friendly
Stayed 2 nights in Nov 2023
Response from Faye on 16 Nov 2023
Thank you for your feedback Katharine! We are so glad you had a good stay and the location was perfect for your visit!

10/10 Excellent

Helen

Stayed 2 nights in Nov 2023
Response from Faye on 5 Dec 2023
Thank you for your feedback!

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Perfect location, directly opposite Lime station and great parking facilities directly next door. The comfiest bed ever, shower pressure was a little poor I like a power shower first thing. My only negative was the rooms joint up with the nextdoor and when they came home at 3am I could literally hear the entire conversation, I felt like I was in the room with them
Stayed 1 night in Nov 2023
Response from Faye on 14 Nov 2023
Dear Gavin,Thank you for taking the time to leave your feedback! It is great to hear that you enjoyed your stay.We hope to welcome you back again in the future. Kind RegardsFaye

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Faye on 2 Nov 2023
Thank you for your feedback!

10/10 Excellent

Saeed

Stayed 1 night in Oct 2023
Response from Faye on 2 Nov 2023
Thank you for your feedback!

10/10 Excellent

Alison

Stayed 1 night in Oct 2023
Response from Faye on 29 Oct 2023
Thank you for taking the time to leave your feedback.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to everywhere I wanted to go. Great service
Stayed 4 nights in Oct 2023
Response from Faye on 29 Oct 2023
Thank you for taking the time to leave your feedback.

10/10 Excellent

Saeed

Stayed 1 night in Oct 2023
Response from Faye on 29 Oct 2023
Thank you for taking the time to leave your feedback.

10/10 Excellent

Panatchakorn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
มาพักที่นี่เป็นรอบที่ 3 ทำเลที่ตั้งดีมาก แค่เดินข้ามถนนก็ถึงสถานีรถไฟไลม์สตรีท ห้องนอนสะอาด อาหารเช้าดี ติดกับที่พักมี supermarket สะดวกมาก และ reception nice มาก
Stayed 1 night in Oct 2023
Response from Faye on 29 Oct 2023
Thank you for taking the time to leave your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Decent enough
Great location, friendly, helpful staff, particularly Owen. Plumbing in bath was not in proper working order, carpet loose and wrinkled on the floor. Overall decent enough but could use some love.
Stayed 2 nights in Oct 2023
Response from Faye on 29 Oct 2023
Thank you for taking the time to leave your feedback.

10/10 Excellent

Clive

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay, top hotel
Everyone was really friendly, really helpful and made our stay really memorable. The room was great, the breakfast superb, the staff really friendly. Thank you.
Stayed 1 night in Oct 2023
Response from Faye on 21 Oct 2023
Thank you very much for your feedback!We are so glad you had a memorable stay with us. Kind Regards