Exterior

Reviews of Corus Hyde Park Hotel

4 out of 5
Corus Hyde Park Hotel
1 Lancaster Gate, 1-7, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 470 out of 1718 reviews" "
Rating 8 - Good. 537 out of 1718 reviews" "
Rating 6 - Okay. 372 out of 1718 reviews" "
Rating 4 - Poor. 205 out of 1718 reviews" "
Rating 2 - Terrible. 134 out of 1718 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice and the staff was friendly
Stayed 1 night in Mar 2024

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hyde Park was a wonderful location to stay. We walked the city everyday, but the Lancaster Gate station was 5 mins from hotel if we needed. Easy to get to from Heathrow via the new Elizabeth Line and a transfer to the Central Line. Room was not fancy and lacked maintenance, but was comfortable and cleaned daily. The lobby is beautiful and breakfast in the conservetory was a lovely view. The breakfast itself was not so wonderful. The eggs were unedible and the selections beyond the full English were slim. We tried the full english once and that was enough. Extremely bland.
Stayed 7 nights in Mar 2024

8/10 Good

Kimberley

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was in an excellent location very close to tube station, the bed was lumpy and uncomfortable also the toilet didn’t flush very well and not very clear on check out time
Stayed 1 night in Mar 2024

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location Excellent value for money.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very lovely. The room was small but had everything you need and nothing you didn't. A very efficient use of space. The only drawback was the temperature control. It didn't seem to work properly and the room was quite stuffy. The staff were polite and helpful. The restaurant was excellent, the food was prepared well and arrived quickly.

4/10 Poor

Alison, London

Travelled with partner
Disliked: Amenities, property conditions & facilities
Executive room was poor, dirty carpets and battered skirtings and doors, bathroom was in desperate need of refurbishment! Poor breakfast offering! Would not stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and clean and had what we needed, a little bit more basic than expected. The room was quite small but we only stayed one night so was fine for us. The man on the reception desk could have been a bit friendlier and also mentioned what time and where breakfast was the next morning, as there were no paperwork in the room to explain this either. Very convenient and great location though.
Stayed 1 night in Mar 2024

8/10 Good

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and convenient for a property adjacent to Hyde Park. Noisy AC unit that made strange noises in the middle of the night from time to time.
Stayed 6 nights in Mar 2024

8/10 Good

Alicja

Travelled with partner
Liked: Cleanliness, staff & service
A small room with an uncomfortable bathroom (totally inconvenient for tall person) and non-working water temperature regulation. The bed and linen are perfect! An excellent location!
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything you need . Very central. Clean tidy, staff very polite and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service
we had a nice / relaxing weekend the staff were helpful & friendly
Stayed 2 nights in Mar 2024

6/10 Okay

Fiona

Travelled with partner
Liked: Cleanliness, staff & service
So close to the tube station, staff friendly. Our room was business room & was very small, nowhere to put clothes or suitcase. The sliding mirror on wardrobe wasnt even attached & as i have a disability on my hand it was difficult to acess the few hangers or tea/coffee facilities & safe. The hotel room doors wrte very dilapidated on the outsides & could do with new & carpets in hallways very old
Stayed 2 nights in Mar 2024

2/10 Terrible

Keston

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t like the size of the room, the shower area was too small and narrow and the room has a problem with ants infestation
Stayed 2 nights in Mar 2024

4/10 Poor

Adam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephen, Gillingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good quality hotel in a convenient location. Rooms are small but perfectly adequate for a weekend in London.
Stayed 2 nights in Mar 2024

8/10 Good

Gary

Travelled with partner
The hotel rooms were a bit dated but clean
Stayed 1 night in Mar 2024

6/10 Okay

Rithik

Liked: Cleanliness
Customer service was iffy and room was a bit worn down for an ‘executive room’
Stayed 2 nights in Mar 2024

8/10 Good

Teena

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds here were fantastic! Staff amazing! The rest not so go, paper thin wall, no heat in the room, tub wouldnt drain
Stayed 1 night in Mar 2024

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gina

Stayed 1 night in Mar 2024

6/10 Okay

colin

Travelled with family
Liked: Cleanliness
Small double rooms, very thin. Walls, noisey Good value for money
Stayed 2 nights in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities
Comfortable two night stay. Hotel is tired in places and a smile on check in would be nice but our room was fine, breakfast great and the hotel was exactly where we wanted to stay. We would definitely return
Stayed 2 nights in Mar 2024

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. The hotel was clean and the staff were helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely cheap hotel, good location too
Stayed 1 night in Feb 2024

10/10 Excellent

stacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed being on the top floor overlooking the park. Beautiful views. Close to the underground stations and bus stops.
Stayed 1 night in Feb 2024

8/10 Good

Stefan

Stayed 1 night in Feb 2024

8/10 Good

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance from Lancaster gate Tube. Much nicer hotel than I was expecting! Opposite Hyde Park. Very convenient
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be much nicer than expected and that our location near Lancaster Gate Tube and Hyde Park was convenient for you. Providing our guests with a pleasant and comfortable experience is always our goal, and we're delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back on your next visit to the area!

6/10 Okay

Shantell

Disliked: Cleanliness, amenities, property conditions & facilities
Honestly it looks great on the outside, but the inside is outdated. They had to "reinstate" my reservation even though I did a check in email letting them know I was arriving after 12pm. Then the room was freezing. I called down for an extra blanket, but they only said housekeeping was closed so I slept in my coat. The following days were fine, but don't expect any extras here. This place is literally for sleeping only. The location is great for the tube, but the 4 stars I saw were generous. I'd give it 2.5 at best. However, the reception was great beside the blanket ordeal.
Stayed 3 nights in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the issues you've raised with our team to ensure improvements are made. It's disappointing to hear that we fell short of your expectations, particularly with regards to the room condition and the handling of your reservation. We appreciate your kind words about our reception staff and our convenient location near the tube. Your feedback helps us to better understand areas where we can improve, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for choosing to stay with us.

10/10 Excellent

Jenile

Liked: Cleanliness, staff & service
Great location for my needs
Stayed 8 nights in Feb 2024
Response from Minoli on 20 Feb 2024
We're glad to hear that our location suited your needs perfectly! Thank you for choosing to stay with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again in the future!

10/10 Excellent

Efraim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and value
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found it to be a great place with good value. Providing excellent experiences for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to enhance your stay or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very tired and dirty both inside the room and hallways , staff are great as always plus its a good location.
Stayed 3 nights in Feb 2024
Response from Minoli on 20 Feb 2024
We sincerely apologize for the disappointment you experienced during your stay. Maintaining a clean and comfortable environment is of utmost importance to us, and we regret that we fell short of your expectations on this occasion. Please know that we take your feedback seriously and will address the issues you've raised with our housekeeping team to ensure improvements are made. We greatly appreciate your kind words about our staff and our location, and we hope to have the opportunity to restore your confidence in our hotel during your future visits. Thank you for bringing these concerns to our attention.

8/10 Good

Adam

Travelled with partner
Great location small room
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for your feedback! We're pleased to hear that our location was convenient for you. We understand that room size can vary, and we apologize if the size of your room did not meet your expectations. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our guests' experiences. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well presented clean and functional in a good location
Stayed 3 nights in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for your positive feedback! We're thrilled to hear that you found your room to be well presented, clean, and functional, and that our location was convenient for you. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to enhance your stay or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back again soon!

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Clean & friendly, good breakfast
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb 2024
We're delighted to hear that you enjoyed your stay with us! Providing a clean and friendly environment, along with a good breakfast, is always our goal. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, nice hotel opposite Hyde Park. Short walk to Lancaster Gate Tube Station.
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for your positive feedback! We're pleased to hear that you had an easy check-in experience and enjoyed our hotel's convenient location opposite Hyde Park. We aim to provide a comfortable and hassle-free stay for all our guests, and it's wonderful to know that we succeeded in doing so during your visit. Should you need any assistance or have any further feedback, please feel free to reach out. We look forward to welcoming you back on your next trip!

10/10 Excellent

Sunday

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very near the west end of London, you can take the bus94 down to Piccadilly Circus or take the closest metro Lancaster gate which is a minute walk from the hotel. It is good value for money , small room as it is traditionally the case in most London hotels. The breakfast is a good English breakfast, there is Kensington gardens park across the the stree.
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for sharing your experience! We're glad to hear that you found our hotel to be conveniently located near the West End of London, with easy access to transportation options like the bus and the Lancaster Gate metro station. It's great to know that you found our hotel to be good value for money and enjoyed our English breakfast. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back in the future! If you need any further assistance or have any other feedback to share, please don't hesitate to reach out.

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service
The room was fine for an over night stay comfortable bed clean room just found it very cold could not get the heating to work but would stay again
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the room comfortable and clean for your overnight stay. However, we apologize for the inconvenience you experienced with the heating. Your comfort is important to us, and we'll be sure to address this issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for another stay. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient.You just need to walk around 10 minutes from Paddington station. You can also walk to Lancaster gate station for three minutes. Besides, the amenities provided is better than I expected. The hotel provide shampoo and shower gel separately.
Stayed 3 nights in Jan 2024
Response from Minoli on 20 Feb 2024
Thank you for your positive feedback! We're thrilled to hear that you found our location convenient, with easy access to both Paddington and Lancaster Gate stations. We're also delighted that the amenities provided exceeded your expectations. Your satisfaction is important to us, and we're glad we could meet your needs during your stay. If there's anything else we can do to enhance your experience or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back again in the future!

10/10 Excellent

Ivan, Stratford Upon Avon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a getaway and close to many attractions in London, will return again
Stayed 2 nights in Jan 2024
Response from Minoli on 20 Feb 2024
We're thrilled to hear that you had a wonderful getaway with us and that our hotel's proximity to many attractions in London contributed to your enjoyable stay. Thank you for your kind words, and we're looking forward to welcoming you back again soon! If you need any assistance or have any special requests for your next visit, please don't hesitate to let us know. We'll be delighted to help make your return stay just as memorable.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
For the price I paid (£75 as a gold member with student discount), it was amazing. Excellent and kind staff, very professional and friendly. I would stay here again! Made me feel so welcome as an ethnic minority.
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience during your stay with us. Providing excellent service and making all our guests feel welcome is our top priority. We're delighted that our staff's professionalism and friendliness contributed to your positive experience. We're also glad that you found the value for the price paid to be excellent. We truly appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know.

4/10 Poor

Juan Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small Rooms but great
Stayed 2 nights in Jan 2024
Response from Minoli on 22 Feb 2024
Thank you for your feedback! We're glad to hear that despite the size of our rooms, you still had a great experience with us. While we strive to provide comfortable accommodations, we understand that room size can vary. Nonetheless, we're pleased that you enjoyed your stay overall. If there's anything specific you'd like us to improve upon for your next visit, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back!

6/10 Okay

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice staff. No hot breakfast and limited nearby restaurants.
Stayed 3 nights in Jan 2024
Response from Minoli on 22 Feb 2024
Thank you for sharing your experience with us. We're pleased to hear that you found our staff to be nice. Regarding your feedback about the breakfast options and nearby restaurants, we apologize for any inconvenience this may have caused during your stay. We'll certainly take your comments into consideration as we strive to enhance the overall guest experience. If there's anything else we can do to improve your next visit, please feel free to reach out. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Antonia

Stayed 1 night in Jan 2024

4/10 Poor

Katie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is really beautiful on the outside and the main lobby you can see a lot of effort has been put in, but the staff act like they work for the royal family they are so rude they had the cheek to look both me and my partner up and down like we had done something as soon as we walked up to the front desk. The room was tiny the tv was about 18” but placed so far away from the bed you may as well had just put a radio in. Bathroom had slight mould inside bath itself wasn't clean and had dents in it, the sink was a nightmare it wouldn't drain properly the toilet was the only thing clean, evidence of smoking inside the room, even though it says “no smoking” on the room door, some paint work needed as it was peeling away, draught coming through the closed window which was above the bed, and headboard of bed was incredibly dirty. Side of the bed had marks which looked like mould, the only thing the hotel was useful for was to sit down after a long day. Rooms need updating, if you stay for 1 night only its not as bad but cant imagine booking this place for a longer holiday. Overall poor experience wouldn't recommend to my enemy let alone a friend/family.
Stayed 1 night in Jan 2024

6/10 Okay

Don

Liked: Cleanliness, staff & service
Tiny bathroom, tiny bed (good thing I’d paid for a larger bed!), single glazed window. But no complaints, did what was needed.
Stayed 1 night in Jan 2024

4/10 Poor

Selina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

R J

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked the location and staff were helpful. Room looked a bit tired and could do with a freshen up. Transport options in area are great with easy access to the city.
Stayed 4 nights in Jan 2024

10/10 Excellent

Karandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Best and budget friendly hotel. Breakfast was too good and staff was very friendly
Stayed 3 nights in Sep 2023
Response from Reception Team on 13 Jan 2024
Thank you for your feedback!