Interior

Reviews of Premier Inn Heathrow

3 out of 5
Premier Inn Heathrow
15 Bath Road, Hayes, England

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1000 reviews" "
Rating 8 - Good. 412 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Trish, County Durham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for Heathrow airport
Always try to stay at premier inn whenever I travel as comfort, excellent service and good food are a certainty

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third time we have stayed at Premier Heathrow

8/10 Good

Wayne, Adelaide South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cpmfortable motel close to London Heathrow
We stayed at this hotel on 2 occasions during our recent trip from Oz to Europe. On each occasion we had difficulty in establishing pre=payment for our room, however the issue was quickly sorted. In my view this issue should not have occurred. The hotel provided a comfortable stay and was a good choice in relation to its house dining facilities and its proximity to London Heathrow. It also serves as a pickup point for shuttles to cruises leaving from Harwich, which was convenient, and is close to public bus routes to various tourist destinations eg Windsor Castle, Kingston-On-Thames. The latter provided good shopping, good pubs and historical aspects. We would stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Took that long for us to get to hotel from Terminal 5, We were only there a very short while.

8/10 Good

Geoff, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienient
Very convenient for AVIS drop-off. Easy access to airport with regular bus service

10/10 Excellent

Mel, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to Heathrow...
this is a very nice hotel located close to Heathrow, which was good for us, as we had a very early morning flight home. There are 2 of these hotels in close proximity to the airport, so confirm your address when trying to get directions to the hotel. But staff was very friendly and when they accidentally gave us a single bed, instead of 2 beds, they immediately corrected it for us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel For Heathrow
always stay here when we fly from Heathrow .. it is always comfortable and has amenities just right for an overnight stay. shuttle bus service is good too.

6/10 Okay

Barbara, Fountain Valley CA

Liked: Cleanliness, staff & service
No Wake Up Call or Clock in Airport Hotel
We have stayed here before, but this time were disappointed. We called for early a.m. wake up call. They don't do wake up calls. Nor is there a clock in the room. Guess one has to be electronically self sufficient to make early flight. Only one hand towel and no Kleenex in room. Bed OK and good sleep, but room small. Staff young and helpful. Bought meal deal with dinner OK, but breakfast not edible. Despite budget status, don't think we will stay here again.

8/10 Good

barbara, vancouver, canada

Liked: Staff & service
Adequate for a brief overnight between flights
Comfortable for a quick overnight between flights. Reasonably clean, no frills.

10/10 Excellent

Chris, Norfolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport hotel with long term parking next door
I have used this hotel several times previously and this time was able to take advantage of the long term parking facility next door, which was extremely useful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good airport hotel
Stayed here before as use the purple parking next door. Had a quiet nights sleep. Would stay here again.

10/10 Excellent

svet, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Loved everything in the hotel. AC, wifi, and very quiet.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Too crowded. Waited 20 min for check in
Very poor service. Only given one key for double room. Waited 20 mom to check in

8/10 Good

helen, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel near heathrow
My overnight stay was pleasant and i enjoyed my meals in the thyme restaurant. Staff were incredibly helpful and caring, wishing my stay to be perfect in all ways.

10/10 Excellent

A, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful.

8/10 Good

Al, Leicester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for an overnight stay.
An excellent overnight stay before our flight from Heathrow the next day.The hotel is next door to purple parking business car park.

10/10 Excellent

Bing, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place close to Heathrow
large, three floors with many rooms, hotel....close to Heathrow (25 minute drive)...but with 5 Pound charge for transportation. Large rooms, delightful bar area and excellent restaurant. Helpful staff.

8/10 Good

Cathy, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport
Perfectly adequate hotel, very close to Heathrow, has a convenient shuttle that stops to pick you up and delivers you to the appropriate terminal. Not a super fancy hotel, but, clean, comfortable and convenient! Had a good restaurant and coffee shop in house.

10/10 Excellent

Helen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds and quiet
Excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel for overnight stay at Heathrow
I have used this hotel on three occasions over the past year and been satisfied with the facilities and staff; the menu at the restaurant could be improved.

8/10 Good

Maryv, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre flight stay as near as possible to Heathrow
As we were due to fly early in the morning from Heathrow we needed a place to stay. This hotel ticked all the boxes

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the airport
my first trip to London, unfamiliar with public transportation coming from US. Would've been nice if we were provided with instruction on how to catch the free shuttle from the airport. I traveled wirh my Mom and was given incorrect information from the airport. Hotel info should add details on how to get to the hotel free to and back the airport.

10/10 Excellent

Backpacker, B.C. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in one hotel near Heathrow
Stayed for one night after arriving at Heathrow Airport. Took the Hoppa Bus 6 from the terminal, but found out later that you can actually take a free bus, but as this hotel is just a bit beyond the boundary that the free bus serves, you would have to get off and walk for about 5 to 10 minutes to the hotel. The hotel has a nice restaurant and quick food stand as well as a bar. You can buy a food package for 22 GBP each which gives you a dinner and buffet breakfast the next morning. We did this and found the meals to be great. The breakfast buffet had some specialty coffees available that are included in the price. We had decaf lattes. The hotel also had a couple of computers you can use in the lobby - 3 GBP for one hour. In the room there was a selection of coffees, teas and hot chocolate. The beds were great and the room was quiet. As a bonus, if the weather is good, you can sit outside on some picnic tables to soak up the sun and watch the planes landing. There was no plane noise in our room.

10/10 Excellent

Jan, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Affordable European hotels usually do not come close to the quality of hotel for the same money in the USA. But I do believe that the Premier Inn Heathrow rivals anything you will find in the US for the same money. Very helpful staff. Clean room. They saw that it was my grown daughter and I traveling together and upgraded our room for no additional charge. There are two bus routes that access this hotel. The local bus that leaves The Central Bus station is free. The other is 5 pounds per person one way. That adds up quickly!!

10/10 Excellent

B.H, Bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Overnight stay
It was as good if not better than some more expensive hotels we have stayed in. The buffet breakfast was also excellent with plenty of choice & good value for money

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Heathrow
Comfortable hotel with good shuttle bus service to Heathrow

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to airport
Perfect for night prior to flying out from Heathrow.

10/10 Excellent

Mimi, u.k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to airport but not noisy
nice family hotel ..very kids friendly and we loved the beds...

2/10 Terrible

Kiwichook, New Zealand

Disliked: Staff & service
We were told Expedia cancelled our room ?
We turned up to check in at midnight (having advised of out late arrival) and we were told that our room had been cancelled by Expedia! We had to telephone our New Zealand travel agent who had to talk to the hotel staff member involved. That staff member should have dealt with the "problem" behind the scenes and given us our room, after all it was midnight. Our poor agent then had to give over her credit card by email before the staff member would do anything to assist us. That hotel staff person should have simply rung Expedia instead of upsetting us and our agent. This was a case of extremely poor customer relations and given we checked out at 4am we feel justified in asking for a refund on the cost of the room as we should not have been treated like we were.

8/10 Good

caryl mizrahi, heathrow airport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stayed overnight since we had a connecting flight in morn. Only single complaint was it took 45 minutes on the Hoppa Shutle bus to get there...it was the furthust hotel from the terminal. We were so tired and just wanted to get there. But hotel was good and served our pupose.

10/10 Excellent

Eddy T, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value great hotel
Staff were great. Restaurant choices were very good. For the kind of traveller that mostly uses the hotel (they are right at airport) it is hard to beat. Room was spotless and front desk staff were just fantastic. Definitely will use again and highly recommend

10/10 Excellent

northwest1965, North West

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This hotel ticks all the boxes. Cannot fault anything

8/10 Good

Thora, British Columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value airport hotel.
The room was clean and the bed comfortable. I ate dinner and breakfast twice at the Thyme restaurant and enjoyed the meals. Abdul puts on a good cooked breakfast. The multiple-choice coffee machine has a line-up at busy times. I'd consider having a staff member circulate with a coffee pot for breakfast customers who want a quick java jolt.

8/10 Good

peter, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located near airport
Good accomodation well located near airport. There needs to better access to money ATMs for travellers and at a reasonable cost. $4 to use machine is not good PR

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Minimal hotel with lots of add ons.
Amazed by lack of bar fridge. No soap for the shower. No shampoo. Huge cost for car parking and shuttle bus. Had to pay for wifi. Only plus was reasonable food at reasonable prices.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient, friendly airport hotel
Great hotel by Heathrow airport. Friendly, efficient, quiet hotel with comfy beds, a good restaurant, and excellent shuttle service. Definitely our first choice when using Heathrow airport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to Heathrow
Good hotel with a very good restaurant on site along with a Costa Coffee. Nice large towels in the bathroom. About the only thing missing from the hotel room were tissues and as usual lighting could be better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. One of the best.
Your hotel has a wonderful feel about it. Absolutely gorgeous. Still cannot believe the surprise I received when I walked in. Was expecting more like a one star I think. Everything from the service, cleanliness, our evening meal, drink at the bar, breakfast was perfect. Congratulations and thank you.

10/10 Excellent

jo, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - easy access into London
Access into London made easier with the staff giving us a print out of which bus and tube to catch. Helpful and friendly staff. Great Costa coffee Excellent breakfast Clean,comfortable rooms Will definitely stay here again when visiting London

10/10 Excellent

Glyn, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great place to stay. Close to tube stations and local shops.

8/10 Good

Ann, Gilroy, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and conveniently close to Heathrow which is why we chose it. Also have stayed at another Premier Inn and enjoyed our stay.

10/10 Excellent

Poppyland, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for stopover
Ideal for the night before or after your flight. The room was clean and comfortable, we arrived late so didn't use the bar or restaurant on this occasion but have used many times before and always been happy.

10/10 Excellent

Phil, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Had an excellent stay at this premier inn. Very friendly staff and and lots off food on offer at a good price. Room very clean and comfy. Will definitely return.

8/10 Good

Christine, British Columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Heathrow Airport
This hotel in located conveniently close to Heathrow Airport to leave on an early flight. The cafe opens early and a coffee bar provides excellent coffee. Staff at Front Desk (even very early in the morning) were pleasant and helpful. They changed UK coins into Sterling pounds for me before we left. The hotel is basic, clean rooms and bathrooms, and quiet. All in all, a restful night before we left early in the morning.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff were fantastic. Room was good. Bed was very comfortable. Would highly recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel near airport
pleasant and comfortable I enjoyed my stay P.S. I don't like the way this keeps coming back to me. If I had wanted to write more I would have done so.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
I would not stay here if I were visiting London. It is pretty far out from Central London. However it is convenient to Heathrow. We stayed here the night before we left. It is not far from the underground station. So if you wanted to go into London you could get to the station easily. The bus stop is right outside the hotel. The shuttle to the airport from the hotel was only 4 pounds per person 15 and up.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Poor room sound insulation
Tried to get some sleep in preparation for an early morning flight without success due to noisy occupants in the room above. Could hear heavy foot steps back and forth and loud talking.

10/10 Excellent

Chrisn13OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Shazz Mill

Liked: Room comfort