Serves breakfast, lunch and dinner

Reviews of Nobu London Portman Square

5 out of 5
Nobu London Portman Square
22 Portman Square, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 117 out of 160 reviews" "
Rating 8 - Good. 17 out of 160 reviews" "
Rating 6 - Okay. 10 out of 160 reviews" "
Rating 4 - Poor. 8 out of 160 reviews" "
Rating 2 - Terrible. 8 out of 160 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Safwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly
Stayed 2 nights in Mar 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable stay
Stayed 1 night in Mar 2024
Response from Fabiola - Assistant Front of House Manager on 25 Mar 2024
Dear Robin,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relatively new property. Very clean with attentive staff. Only downside was the room doors are on the heavy side, therefore when it’s closing which makes a “boom” sound which woke me up several time during the nights and in the mornings.
Stayed 2 nights in Mar 2024
Response from Fabiola - Assistant Front of House Manager on 16 Mar 2024
Hi Kyle,Thank you ever so much for taking the time to share your experience. Please note that I went ahead and shared your comments with the relevant departments so they can address the highlighted concerns. On a more positive note, we're delighted that you enjoyed your stay with us and that our team couldn't do enough.We'll be looking forward to welcoming you back. Kind regards,

10/10 Excellent

Hristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist to welcomed us was lovely! Thank you!
Stayed 1 night in Mar 2024
Response from Fabiola - Assistant Front of House Manager on 16 Mar 2024
Dear Hristo,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience. Rest assured that I'll be sharing your kind comments with our lovely Monica; she'll be thrilled to hear that her hard work doesn't go unnoticed.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Fabiola - Assistant Front of House Manager on 16 Mar 2024
Dear Stephen,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Jorge, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great food
Stayed 3 nights in Jan 2024
Response from Fabiola - Assistant Front of House Manager on 29 Jan 2024
Dear Jorge,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Xihong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Francisco - Front of House Manager on 20 Jan 2024
Dear Xihong, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

8/10 Good

Alnassar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good
Stayed 5 nights in Jan 2024
Response from Francisco - Front of House Manager on 18 Jan 2024
Dear Alnassar,Thank you so much for sharing your experience with us. We are happy to acknowledge that you had a pleasant stay.We are looking forward to welcome you back, hopefully next time we will manage to offer you a five out of five experience!Best wishes,Francisco

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Francisco - Front of House Manager on 20 Jan 2024
Dear Lacey, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

2/10 Terrible

onyi

Stayed 3 nights in Dec 2023
Response from Fabiola - Assistant Front of House Manager on 17 Dec 2023
Dear Onyi,Thank you so much for your feedback. Seems like we could have done better. Please do feel free to contact me if you'd like to share more about your experience to improve our products and services.We are looking forward to welcome you back.Best regards,

4/10 Poor

Antony

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel but Check-in Issues
Awful experience at check-in that helped to spoil the start of a family Christmas weekend in London. Room for check-in was not ready at 7pm ! Not something you need after a 4 hour drive and a tired 2 year old! No apology, no offer to upgrade or any sort of compensation, not even a drink in the bar plus generally unhelpful front desk staff with attitudes...it was a pity because room was nice and hotel itself is very nice and conveniently located. Thankfully great staff at Hotels.com stepped in to help make things right - well done Hotels.com!
Stayed 1 night in Dec 2023
Response from Fabiola - Assistant Front of House Manager on 11 Dec 2023
Hi Antony,Thank you for taking the time to share your feedback. I'm so sorry that your check in was delayed for you and your family due to an unexpected issue. While I understand that my colleagues at the desk offered you some complimentary drinks during the short wait, it is certainly disappointing to hear that we didn't manage to convey the warmth and friendliness we're known for. I sincerely apologise for that and will make sure to address this with the team. We truly hope that we will have the opportunity to welcome you back in the future, and that we will be able to provide you with the exceptional service we're proud to deliver. With kind regards,

10/10 Excellent

John Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
It was beautiful. Serene, professional and the nobu restaurant fabulous
Stayed 1 night in Nov 2023
Response from Francisco - Front of House Manager on 22 Nov 2023
Dear John, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco - Front of House Manager

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Fabiola - Assistant Front of House Manager on 13 Nov 2023
Dear Abdulaziz,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were a pleasure to deal with.
Stayed 2 nights in Nov 2023
Response from Fabiola - Assistant Front of House Manager on 11 Nov 2023
Hi Samuel,Thank you ver so much for such brilliant feedback. I'll be sure to pass it on to the whole team -- they'll be so pleased to hear they made all the difference for you.Hope to see you soon again!

10/10 Excellent

Jivan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Staff was accommodating and quite friendly. Lobby bar area is amazing.
Stayed 4 nights in Oct 2023
Response from Fabiola - Assistant Front of House Manager on 4 Nov 2023
Dear Jivan,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Simin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful staff extremely attentive to all your needs very clean and bright rooms the food is out of this world would strongly recommend
Stayed 5 nights in Oct 2023
Response from Fabiola - Assistant Front of House Manager on 4 Nov 2023
Hi Simin,Thank you so much for your delightdul words. I'll be sure to pass them on to the team. We are so pleased to hear that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Fatima

Stayed 6 nights in Oct 2023
Response from Francisco - Front of House Manager on 22 Nov 2023
Dear Fatima, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco - Front of House Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Francisco - Front of House Manager on 22 Nov 2023
Dear Michael, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco - Front of House Manager

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff were exceptionally great and professional.
Stayed 1 night in Oct 2023
Response from Francisco - Front of House Manager on 27 Oct 2023
Dear Grant, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

8/10 Good

Bianca

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extremely disappointing
Extremely disappointing. Rooms are great and food is always good, but service was extremely disappointing. They couldn't guarantee an early check-in, understandable, so we added one extra night to the booking to ensure room would be ready. I messaged on the week to reconfirm this, called on the day before arrival, called on my way from the airport. When arrived, we were told we had to wait for our room to be cleaned? So why did I pay for extra night? They then gave us a key to a room that was occupied. Frustrating. Staff went downstairs to get correct keys and forgot. After 20 minutes, my luggage is coming but I still don't have the keys to the room. I asked 4 different employees if the terrace was open, they all said they didn't know and didn't try to find out or anything. Staff kept using their phones and chatting and we had to grab their attention anytime we wanted to order a drink or food. They also tried to charge us for a airport car that we waited for and never arrived.
Stayed 4 nights in Oct 2023
Response from Francisco - Front of House Manager on 27 Oct 2023
Dear Bianca,Thank you for bringing your recent experience to our attention. We are truly sorry to hear about the disappointment and inconvenience you encountered during your stay with us. Please accept our sincerest apologies for the issues you faced, which clearly did not meet the high standards of service we strive to provide.We understand your frustration regarding the delay in accessing your room despite adding an extra night to your reservation. Rest assured that we will be reviewing our processes to ensure this does not happen again in the future.Regarding the incorrect key and the subsequent delay in providing you with the correct one, we deeply regret the inconvenience caused. We will be conducting a thorough investigation into this matter to identify the necessary measures to prevent any such lapses in the future. Moreover, we apologise for the lack of assistance in finding out whether the terrace was open. Your feedback regarding the behavior of our staff is genuinely appreciated, and we will be addressing this issue with our team members to ensure it does not happen again. Our aim is to provide attentive and proactive service, and we deeply regret that this was not the case during your stay.Finally, we apologise for the billing error concerning the airport car that was never provided. We have rectified the charges and taken steps to enhance our communication and coordination with external transportation providers to avoid recurrence.We hope to have the opportunity to provide you with a flawless stay in the future.Best wishes,Francisco

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , clean , friendly staff
Stayed 3 nights in Oct 2023
Response from Francisco - Front of House Manager on 18 Oct 2023
Dear Mohammad,Thank you so much for your amazing review.We are looking forward to welcome you back!Best wishes,Francisco

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms not sound proofed
Great hotel, but not soundproofed at all. If you need a sound sleep this is not the place. We heard people above us walking, talking, flushing the toilet, and outside the room people walking elevator pinging. I'm quite surprised how noisy it was and they didn't seem to care to give us a another room. Not sleeping well really affected my trip.
Stayed 4 nights in Oct 2023
Response from Fabiola - Assistant Front of House Manager on 14 Oct 2023
Dear Anonymous,Thank you for bringing your concerns to our attention regarding the noise disturbances and issues you experienced during your stay at our establishment. We sincerely apologise for any inconvenience caused and would like to address your concerns accordingly.We understand that the noise disruptions from other guests and plumbing were highly frustrating and affected your ability to have a restful sleep. We deeply apologise for this inconvenience and assure you that we will take immediate action to rectify this issue in order to avoid similar situations in the future.Regarding your request for a new room, we regretfully acknowledge that we were unable to fulfill this request due to the unavailability of alternative rooms at the time of your stay. However, we have taken note of your feedback and will certainly look into implementing soundproofing measures to minimise disturbances for our guests going forward.Moreover, we are truly sorry for the inconvenience and we greatly appreciate your understanding and patience.On a positive note, we are delighted to hear that you found our waiter in the lounge to be exceptional. Your kind words are highly appreciated, and we will certainly pass this compliment along to the staff member in question.Once again, we apologise for the inconveniences you encountered during your stay. Your feedback is invaluable to us, as it allows us to continuously improve our services and facilities. We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a much more enjoyable experience.We look forward to the possibility of welcoming you back in the future.Best regards,

6/10 Okay

mohammad

Liked: Property conditions & facilities, room comfort
good location only staff in reception not friendly not helping also there is bad smell in the room.
Stayed 4 nights in Oct 2023
Response from Fabiola - Assistant Front of House Manager on 14 Oct 2023
Hi Mohammad, Thank you kindly for sharing your experience.While I'm glad to hear that you enjoyed our fantastic location, I was disappointed to hear that you felt our Reception Team was not helpful. This couldn't be further from the experience we'd like our guests to have and will be investigated further.Regarding the smell in the room, it is frustrating to know that it went unreported when it happened-- we would have been able to look into this for you, and rectify immediately. On a more positive note, it was great to see that our team organised an alternative and personalised welcome amenity, along with your complimentary upgrade as VIP Expedia member.Would be great to welcome you back,

10/10 Excellent

Sarah, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and valet were amazing
Stayed 2 nights in Sep 2023
Response from Fabiola GM, Asst. Front of House Manager on 3 Oct 2023
Dear Sarah,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience. I'll be sharing your kind words with the team.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Fabiola GM, Asst. Front of House Manager on 23 Sept 2023
Dear Adam,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Farid, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well-positioned. The rooms are comfortable, well-lit, and spacious. The junior suite is just a bigger room. The room is open to lounge, so there is no privacy.
Stayed 5 nights in Aug 2023
Response from Francisco - Front of House Manager on 25 Aug 2023
Dear Farid, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

8/10 Good

Nayif

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe, Clean, and at nice location .. they did not offer any of expected onekey/platinum/VIP member services as stated on Expedia booking website/app
Stayed 4 nights in Aug 2023
Response from Fabiola GM, Asst. Front of House Manager on 2 Sept 2023
Hi Nayif, I'm sorry to hear you feel your benefits were not respected. According to our records, we did have your early check in honoured at around 9am, with a lovely anniversary card and chocolate strawberries. Unfortunately, due to high occupancy, we were unable to provide you with an upgrade subject to availability, but I hope we will have the opportunity in the future to offer you this.With kind regards,

2/10 Terrible

Alla

Stayed 1 night in May 2023
Response from Fabiola GM, Asst. Front of House Manager on 23 Sept 2023
Hi Alla,Thank you so much for your feedback. I'm so sorry to learn that your visit was not quite satisfactory, but cannot find any details on what could have gone wrong. Please do feel free to contact me if you'd like to share more about your experience to improve our products and services.I'll be looking forward to hearing from you,

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed. Would definitely go back again and again.
Stayed 1 night in Jul 2023
Response from Fabiola GM, Asst. Front of House Manager on 30 Jul 2023
Thank you Abdallah for taking the time to share your feedback. I'm delighted to hear that you thoroughly enjoyed your stay with us. Hope to have the opportunity to welcome you back very soon again!

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didn't receive the VIP amenity, disappointing.
Stayed 1 night in Jul 2023
Response from Francisco - Front of House Manager on 22 Jul 2023
Dear James,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We appreciate your insight and apologise for any inconvenience or disappointment caused during your visit.We understand your frustration regarding the arrival VIP amenity, your feedback will be shared with our management team to ensure no reoccurrences will happen.Thank you once again for bringing this matter to our attention. Your feedback enables us to improve our services and better meet the expectations of our valued guests. Should you choose to stay with us again, we assure you that every effort will be made to ensure your comfort and satisfaction.We remain at your service and look forward to the opportunity of welcoming you back to our hotel.Yours sincerely,Francisco

10/10 Excellent

Drob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Fabiola GM, Asst. Front of House Manager on 10 Jul 2023
Dear Drob,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

sunil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at a very busy Nobu Hotel quite early & were immediately greeted & served by the excellent staff, especially Gema Cantos who not only checked us in early but also made our entire stay simply wonderful! She’s a true gem!! The Nobu at Portman Square is a perfect choice if you cherish pristine rooms, wonderful food, and very friendly & helpful staff. Plus its location is premium! Make Nobu part of your next London experience!!
Stayed 2 nights in Jun 2023
Response from Fabiola GM, Asst. Front of House Manager on 7 Jul 2023
Dear Sunil,Thank you so much for your amazing feedback! We are ovedr the moon to learn that you not only had a wonderful experience, but also that Gema made all the difference for you.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Andrea

Stayed 3 nights in Jun 2023
Response from Fabiola GM, Asst. Front of House Manager on 7 Jul 2023
Hi Andrea,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

4/10 Poor

Kathryn

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Not worth the price point
Just not great. Service was poor and room Was small. Defo not worth the price point
Stayed 1 night in Jul 2023
Response from Roberto Sa on 4 Jul 2023
Dear Kathryn,Thank you so much for taking the time to share your feedback with us, also for choosing our hotel on your most recent visit to London. We are extremely disappointed to learn we didn't meet your expectations. Please accept our most sincere apologies for the issues you came across with. Rest assured your comments have been addressed with maximum priority to all the departments involved. We also would be delighted if you decide to give us a second chance, if so please let us know, so I can personally oversee your stay, to ensure you receive a truly Nobu experience. Kind regards, Roberto.

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Fabiola GM, Asst. Front of House Manager on 26 Jun 2023
Hi Corina,Thank you ever so much for your fantastic score. We hope we have the opportunity to welcome you back very soon again!Best regards,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Fabiola GM, Asst. Front of House Manager on 14 Jul 2023
Dear Rebecca,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Francisco - Front of House Manager on 10 Jun 2023
Dear Kim,Thank you for your fantastic review.We can't wait to welcome you back!Best wishes,Francisco

10/10 Excellent

Farah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 3 nights in May 2023
Response from Francisco - Front of House Manager on 10 Jun 2023
Dear Farah,Thank you for your fantastic review.We can't wait to welcome you back!Best wishes,Francisco

6/10 Okay

arash

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are smalls and Chek in and out They only have 2 people and they are slow
Stayed 1 night in May 2023
Response from Fabiola GM, Asst. Front of House Manager on 23 May 2023
Dear arash,Thank you so much for your feedback. Please do feel free to contact me if you'd like to share more about your experience to improve our products and services.We are looking forward to welcome you back.Best regards,

10/10 Excellent

Cosimo

Stayed 5 nights in Apr 2023
Response from Fabiola GM, Assistant Front of House Manager on 1 May 2023
Hi Cosimo,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Daniela

Stayed 4 nights in Jan 2023
Response from Fabiola GM, Asst. Front of House Manager on 23 Apr 2023
Hi Daniella,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Mark

Stayed 1 night in Apr 2023
Response from Fabiola GM, Asst. Front of House Manager on 23 May 2023
Dear Mark,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Francisco - Front of House Manager on 30 Mar 2023
Dear Jessica,Thank you so much for giving us such a high score.We are looking forward to welcome you back soon!Best wishes,Francisco

10/10 Excellent

Kent

Business traveller
Liked: Property conditions & facilities
Magnificent
Stayed 2 nights in Mar 2023
Response from Francisco - Front of House Manager on 30 Mar 2023
Dear Kent,Thank you so much for your review and amazing score!We are looking forward to welcome you back soon.Best wishes,Francisco

10/10 Excellent

anna, new york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, friendly & accommodating staff. Superb cleanness, great location, great dining. Overall 10/10!
Stayed 5 nights in Mar 2023
Response from Francisco - Front of House Manager on 30 Mar 2023
Dear Anna,Thank you so much for taking the time to share your experience with us.We are delighted to acknowledge that you had a great stay.Best wishes,Francisco

10/10 Excellent

Rorrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Fabiola GM, Asst. Front of House Manager on 8 Apr 2023
Dear Rorrey,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

10/10 Excellent

luciana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel ! Great location near shopping & restaurants but very quiet area. I travel a lot for business and the staff is always incredibly helpful . The concierge team Mario , Idriss and Jack always go above and beyond to meet all my requests . This hotel is my home away from home ❤️
Stayed 4 nights in Mar 2023
Response from Francisco - Front of House Manager on 16 Mar 2023
Dear Luciana,Thank you so much for your amazing feedback.We love to hear that Nobu is your home away from home!The concierge team is absolutely delighted with your kind words.We can't wait to welcome you back.Best wishes,Francisco

10/10 Excellent

Myriam

Stayed 1 night in Feb 2023
Response from Fabiola GM, Asst. Front of House Manager on 18 Feb 2023
Dear Myriam,Thank you ever so much for taking the time to share your experience online! I'm delighted that you thoroughly enjoyed your stay with us. Would be great to welcome you back very soon.At your disposal,

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Francisco - Front of House Manager on 16 Mar 2023
Dear Amar,Thank you so much for your amazing feedback.We hope to welcome you back soon!Best wishes,Francisco

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class act
The rooms are very well done. Everything has been thought of and the mini bar is very well stocked. Couldn't fault it.
Stayed 1 night in Feb 2023
Response from Fabiola GM, Asst. Front of House Manager on 13 Feb 2023
Hi Elizabeth,Thank you kindly for your words -- I'm delighted to hear that you enjoyed our facilities. It would be great to have you back!Best wishes,