Interior

Reviews of Thistle London Holborn

4 out of 5
Thistle London Holborn
Bloomsbury Way, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 1005 reviews" "
Rating 8 - Good. 409 out of 1005 reviews" "
Rating 6 - Okay. 93 out of 1005 reviews" "
Rating 4 - Poor. 39 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta bien ubicado y el personal muy atento
Stayed 5 nights in Mar 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
I will return to this property when I stay in London again.
Stayed 2 nights in Mar 2024
Response from Rm on 24 Mar 2024
Dear DeanThank you so much for sending us your review, you are more than welcome to come over anytime in the future.Kind Regards,Raúl Muñoz - Reception Manager-

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica, Dulles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the perfect location.
Stayed 5 nights in Feb 2024
Response from Jaime on 20 Mar 2024
Hello Jessica,We hope to see you back again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Jaime on 20 Mar 2024
Thank you James.We look forward to seeing you back again.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the woman on reception came over as very cool and not very welcoming. This is the only criticism we have of our stay. We have stayed here several times in the past and have always been very pleased with the food and the service. When we checked out Hamib LL70ZKY was very pleasant and checked with us if everything was satisfactory and we will definitely stay
Stayed 1 night in Feb 2024
Response from Ipsita Behera, Reception Manager on 10 Feb 2024
Dear Carol,Thankyou for the feedback, I have passed on the feedback to the team and I will personally check with the lady you encountered the unsated greeting from, We will make sure to provide a better service the next time you are here. I am glad that you enjoyed your stay and the rest of the team was helpful.

8/10 Good

Erez

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from jaime on 20 Mar 2024
Hello erez,We hope to see you back to tunr the 4 into a 5

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at the Thistle! Our room was larger than expected, the staff was friendly and helpful, and it was super convenient having the bus stop right outside. It was also a close walk to Covent Garden and The Strand. We'd definitely recommend!
Stayed 1 night in Jan 2024
Response from Jaime on 20 Mar 2024
Hello Megan,Thank you for your feedback, we are are happy you enkouyed your stay with us, we hope to see you again.

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is ideal as it is a short walk to the Holborn tube station and the Tottenham Court station. The British Museum is in the "backyard," and many theatres are within walking distance. The inhouse restaurant is excellent. The staff was nice, but they didn't overextend themselves. My room was small and clean, but the noise of the trash being collected outside the window every morning was annoying.
Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Stayed 3 nights in Jan 2024

8/10 Good

David

Stayed 7 nights in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pre Christmas family break in this hotel, it is in a great location for the Dominion Theatre and Oxford Street. There is not really anything not to like as it ticks most boxes.
Stayed 2 nights in Dec 2023

8/10 Good

Lucy

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Wonderful location, close to all amenities. Very helpful and friendly staff and cosy rooms.
Stayed 3 nights in Dec 2023
Response from Michael on 25 Dec 2023
Hi Damian,Thank you for your 10/10 review, it is a pleasure to hear wonderful feedback from our guests.I hope that we can have the pleasure of welcoming you back again in the near future.Best regards,Michael Ferraz - Reception Manager

6/10 Okay

Lisa

Business traveller
Disliked: Property conditions & facilities
Overpriced but not terrible 890
Place was nice, people were friendly. Hotel was dated and over priced. Seemed very clean, however due to the datedness of the property, it didn't feel clean. Couldn't fault it except it was way over priced for what it was...
Stayed 1 night in Dec 2023

6/10 Okay

Lynda

Stayed 1 night in Nov 2023
Response from Ipsita Behera on 27 Nov 2023
Dear Lynda,Thankyou for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel fine but no hot shower!
Hotel was fine. Staff friendly and helpful and beds very comfortable. Our main issue was not getting a hot shower in the morning.... something to do with the boliers being turned off. Breakfast was excellent - lots of choice!
Stayed 1 night in Nov 2023
Response from Ipsita Behera on 19 Nov 2023
Dear Guest,Thankyou for your valuable feedback. We are glad that you enjoyed the breakfast options. Apologies that you had problems with hot shower in the morning. I have passed your comments to the Maintenance team and we will be looking forward to welcoming you back to the hotel in the future. Kind regards

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and very conveniently located, but there was no hot water in the shower. The room was ok, but felt like it needed a refresh.
Stayed 1 night in Nov 2023
Response from Ipsita Behera on 18 Nov 2023
Dear Mark,Thankyou for the feedback. We are truly sorry about the hot water issue. I have passed on the review to the team and we will be looking forward to welcome you in the hotel.

10/10 Excellent

FRANCO

Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant boutique hotel, convenient location near, but not in, the entertainment districts of the West End.
Stayed 3 nights in Nov 2023
Response from Aivis Milus Hotel Manager on 16 Nov 2023
Thank you for your positive score. Hope to see you back soon

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Little or no hot water to the bathroom Wednesday, Thursday and Friday; had to boil water in the kettle. Staff apologised but did nothing - disgraceful for a 4-star hotel in central London
Stayed 2 nights in Nov 2023
Response from Ipsita Behera, Reception Manager on 26 Nov 2023
Dear David,Thankyou for your feedback. We are truly sorry about the inconvenience you had during your visit. I have passed on your comments to the team and we will be looking forward to serve you better in the future.

10/10 Excellent

Hazel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and lovely staff service
Stayed 1 night in Nov 2023
Response from Aivis Milus Hotel Manager on 14 Nov 2023
Dear Hazel ,Thank you very much for your positive feedback and we hope to see you back soon. Thanks you

10/10 Excellent

Sarsh

Stayed 1 night in Nov 2023
Response from Aivis Milus Hotel Manager on 16 Nov 2023
Thank you for your positive score. Hope to see you back soon

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location. very good staff. clean
Stayed 2 nights in Oct 2023
Response from Ipsita Behera Reception Manager on 13 Nov 2023
Dear Karen, Thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, We are glad to know that you enjoyed your stay with us. Our team strives hard to provide excellent service and we take pride in doing so. I have passed your comments to the team and we will all be looking forward to welcoming you back to the hotel in the future. Kind regards

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what was needed.
totally pleasant stay throughout. Easy to book communications before stay excellent. Staff pleasant and accommodating. Breakfast was absolutely fabulous with an extensive choice. So relaxing atmosphere throughout the hotel. Room cleanliness as would be expected for this rating. All in all exactly what was needed for the short break in London. Great location near to transport links.
Stayed 1 night in Nov 2023
Response from Ipsita Behera, Reception Manager on 13 Nov 2023
Dear Mary, Thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, We are glad to know that our friendly staff were able to assist you & the breakfast and the hotel service was up to the mark. Out team always strives hard to provide excellent service and we take pride in doing so and we will all be looking forward to welcoming you back to the hotel in the future. Kind regards

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay comfy rooms and excellent location. Staff are very helpful.
Stayed 2 nights in Nov 2023
Response from Ipsita Behera, Reception Manager on 13 Nov 2023
Dear Adrian,Thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, We are glad to know that you enjoyed your stay and our friendly staff were helpful. Out team always strives hard to provide excellent service and we take pride in doing so. I have passed your comments to the team and we will all be looking forward to welcoming you back to the hotel in the future. Kind regards

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely hotel, very clean comfortable with lovely decor. Will definitely stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Friendly & helpful service. Room very clean and spacious. Will definitely stay there again when next in London. Excellent value.
Stayed 1 night in Oct 2023

8/10 Good

Souzan

Travelled with family
The hotel is in good neighborhood and close to city attractions. The room was okay but the real problem is that the AC stopped working in the last night and we asked for a quick fix because we are leaving early on the following day but no action was taken till my husband went and complained and then they gave us a second room to sleep in this last night. I appreciate if this action would have been taken as soon as we complained by phone couple of times.
Stayed 3 nights in Sep 2023
Response from Michael on 21 Oct 2023
Hi Souzan,Thank you for your feedback, we really appreciate it.I am pleased that you had an enjoyable stay and that you enjoyed our central location.However I do apologise for the issues had with the air conditioning in your room and I agree that it could of been handled better by our team.II do hope you give us another chance in the future, so we can better showcase our hospitality.Best regards,Michael Ferraz - FOH

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was very good, some minor issues but basically a very friendly, supportive group of staff (albeit gave me the wrong information a couple of times for attractions), but it was clean, comfortable and safe, pretty good from all my areas of importance
Stayed 5 nights in Sep 2023
Response from Ipsita on 11 Oct 2023
Dear Peter,Thankyou for taking the time to give your feedback. It is highly appreciated.We have passed on your comments to the respective team & looking forward to serving you better in the future. Kind Regards,Ipsita BeheraReception Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Luis

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel in general was good but not worth the price paid. I would not rate it a 4 star. Room was small. Walls were dirty and scratched. Was a carpeted room which smells not so good. Cars outside in the street can be heard in the room. Beds were average. It is an old hotel which needs upgrades.
Stayed 3 nights in Sep 2023
Response from Michael on 24 Sept 2023
Hi Luis,Thank you for your review it is much appreciated.I apologise for the experience that you have had at our hotel, this is not the experience we would want to provide for any of our guests, your review will be forwarded to the maintenance department so that these issues can be rectified.Thank you for choosing the Thistle Holborn for you stay and I hope that we can welcome you back in the future to provide you with a much improved stay.Best regards,Michael Ferraz - FOH

6/10 Okay

Lois

Travelled with group
Liked: Staff & service, property conditions & facilities
Stuck in the basement!
First impressions were that it was a lovely hotel, but then we went to our room and it felt like we'd been dumped in the basement, down fairly steep stairs, walls outside the window and a pokey little room. Normally we would have challenged this, but we were in a rush so didn't have time. But considering how much we paid (even taking into account London pricing), definitely not worth it!
Stayed 1 night in Sep 2023
Response from Michael on 24 Sept 2023
Hi Lois,Thank you for your review, your feedback is much appreciated.I apologise for the experience that you have had at our hotel, I will address your concerns with out team regarding the room given to you.I hope that we can welcome you back in the near future to offer you a much more improved stay.Kind regards,Michael Ferraz - FOHI

10/10 Excellent

Gabriela

Stayed 1 night in Sep 2023

8/10 Good

Joanne Aurora

Travelled with group
Liked: Cleanliness, staff & service, amenities
On the whole the hotel was good, the room we had was a little tired but the beds were very comfortable, cleaning could have been more thorough in the bathroom. Breakfast was good and plentiful.
Stayed 1 night in Sep 2023
Response from Ipsita Behera on 11 Oct 2023
Dear Joanne,Thankyou for your response. We have forwarded your valuable feedback to the respective team. Looking forward to serve you better in the future.Kind Regards,FOH

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Boutique feel. Modern and fresh inside with a nod to its past. Lovely staircase.
Stayed 1 night in Sep 2023
Response from Ipsita Behera on 11 Oct 2023
Dear Fiona,Thankyou for your kind words. We are glad that you enjoyed the hotel's interior & the location. Hope to see you again Soon.Kind regards,

10/10 Excellent

Mary Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the neighborhood around the property. The staff at the desk were nice and helpful and it was within walking distance to the Tube Underground transportation. Nice little cafe's and pubs in the area
Stayed 4 nights in Sep 2023
Response from AMAL on 15 Sept 2023
Dear Mary Jane,We are delighted to hear that you enjoyed the neighbourhood around our property and that our staff were helpful during your stay. It is great that you found the proximity to the Tube and the presence of charming cafes and pubs to be convenient.We hope to welcome you back in the future and provide you with another enjoyable stay.Best regards,Amal Unnithan-Reception Manager - Thistle

8/10 Good

Marillyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
I originally booked and paid for a room with 2 twin beds. We were given a room with one king size bed and told that twin beds would be more expensive. No explanation
Stayed 5 nights in Sep 2023
Response from AMAL on 15 Sept 2023
Dear Marillyn,We apologize for the inconvenience you experienced regarding your room type. It is essential that you receive the accommodation you initially booked. We understand your frustration, and we regret that the situation was not explained clearly.We value your feedback, and we will review our procedures to ensure better communication and adherence to guest preferences in the future.Thank you,Best regards,Amal Unnithan-Reception Manager - Thistle

8/10 Good

Deborah, Thousand Oaks

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We’d stay here again.
Stayed 2 nights in Sep 2023
Response from AMAL on 15 Sept 2023
Dear Devorah,Thank you for your positive feedback! We are thrilled to hear that you enjoyed our great location, and we look forward to welcoming you back for another stay in the future.Best regards,Amal Unnithan-Reception Manager - Thistle

10/10 Excellent

Alisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay. Met expectations.
Response from Ipsita Behera on 11 Oct 2023
Dear Gerald,Thankyou for your valuable feedback. We are glad to make your stay worthwhile. Hope to see you soon.Regards,

8/10 Good

William, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an lovely stay in August 2023. It was my wifes birthday and we were offered a complimentary upgrade, which was very much appreciated! The staff were polite and friendly. Our room was clean and breakfast was of a great standard with the staff attentative and always topping up the stations. Would definitely recommended this as a place to stay. Thank you
Stayed 1 night in Aug 2023
Response from Amal on 4 Sept 2023
Dear Jason,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you and your wife had a lovely stay with us in August 2023, especially on such a special occasion. We are delighted that you appreciated the complimentary upgrade and found our staff to be polite and friendly.It is great to know that your room was clean and that you enjoyed our breakfast offerings. We take pride in providing excellent service, and we are pleased that our attentive staff made your experience even more enjoyable.Your recommendation means a lot to us, and we look forward to welcoming you back in the future. If you ever plan to return, please don't hesitate to reach out. Thank you for choosing to stay with us, and happy belated birthday to your wife!Best regards,Amal Unnithan - Reception Manager - Thistle

8/10 Good

William, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities
The Hot water in the shower can give us a bad burn and the shower faucet was a bit complicated to use.
Stayed 1 night in Aug 2023
Response from Michael on 26 Aug 2023
Dear Melanie,Thank you for your feedback, we really do appreciate it.I do want to apologise for the troubles that you had with the shower during your stay. I will make sure your feedback is forwarded to the maintenance manager so that they are aware of this situation.Thank you for choosing Thistle Holborn for your stay and I hope that we can have the opportunity to welcome you back in the near future to offer you a much more pleasant experience.Kind regards.Michael F - FOH

2/10 Terrible

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Michael on 26 Aug 2023
Hi Richard,I am concerned to see that you had a poor experience with us, If you would like to give us any information about your stay don't hesitate to get in touch with us.I hope that we can welcome you back to the Thistle Holborn in the near future to offer you a much improved experience.Best regards,Michael Ferraz - FOH

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location, very clean
Stayed 1 night in Aug 2023
Response from Amal on 21 Aug 2023
Dear Tony,Thank you for your feedback! We are glad to hear that you enjoyed the location of our property.At our property, we strive to provide our guests with comfortable and convenient accommodations that meet their needs. We are pleased to hear that we were able to meet your expectations in this regard.We appreciate your kind words and look forward to welcoming you and your family back for your next stay with us. If you have any further suggestions or requests, please do not hesitate to let us know. We are always looking for ways to improve our guests experienceThank you,RegardsAmal Unnithan - Reception Manager - Thistle

6/10 Okay

Cheuk Kan Ken

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location. Near city centre. I have two consecutive bookings but no cleaning service on my room in between.
Response from Amal on 21 Aug 2023
Dear Cheuk,Thank you for your feedback! We are glad to hear that you enjoyed the location of our property.At our property, we strive to provide our guests with comfortable and convenient accommodations that meet their needs. We are pleased to hear that we were able to meet your expectations in this regard.Your comments about the poor cleaning service has been duly noted, we apologize for the inconvenience you experienced and we will work on it to enhance the guest experience in the future.We appreciate your kind words and look forward to welcoming you and your family back for your next stay with us. Thank you,Regards,Amal Unnithan -Reception manager - Thistle

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice breakfast and an upgraded room. Thank you.
Stayed 1 night in Aug 2023
Response from Amal on 21 Aug 2023
Dear Lan,We are also pleased that you found our breakfast to be enjoyable. We believe that starting the day with a delicious and satisfying meal is crucial, and our team works hard to provide a variety of options to cater to different tastes and dietary preferences.Your review serves as a motivation for our staff to continue delivering excellent service and maintaining our high standards. We truly appreciate your kind words and will share your feedback with our team.Thank you,Best regards,Amal Unnithan - Reception Manager - Thistle

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Michael on 26 Aug 2023
Hi David,Thank you for your 5/5 review, we really appreciate it.We hope to welcome you back to our hotel soon.Kind regards,Michael Ferraz - FOH