Lobby sitting area

Reviews of Fersal Hotel Kalayaan

3 out of 5
Fersal Hotel Kalayaan
No. 130 Kalayaan Avenue Diliman, Quezon City, Manila

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 119 reviews" "
Rating 8 - Good. 59 out of 119 reviews" "
Rating 6 - Okay. 22 out of 119 reviews" "
Rating 4 - Poor. 6 out of 119 reviews" "
Rating 2 - Terrible. 7 out of 119 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024

10/10 Excellent

Sam, Mansfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an appointment at the Hall of Justice on the 11th. This location is across the street from the Hall of Justice. This was my 3rd stay at this hotel.
Stayed 1 night in Dec 2023

6/10 Okay

Lilibeth

Stayed 2 nights in Nov 2023

2/10 Terrible

Fidel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photos of the place is deceiving in the website, has bedbugs, molds in the aircon, the room smelled odor masking chemical that as soon as you step inside the room you have to step out immediately because of the smell, have to wear a mask while sleeping on our first night. The front of the building is a busy street with lots of vendors and dirty surroundings Why would Expedia even recommend this place?
Stayed 8 nights in Oct 2023

10/10 Excellent

Jacqueline

Stayed 4 nights in Sep 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Maya Christina, San Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is packed.
Stayed 1 night in May 2023

10/10 Excellent

Evelyn

Travelled with family
Clean and very accommodated
Stayed 1 night in May 2023

2/10 Terrible

Salvador

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms does not have ample air conditioning
Stayed 5 nights in Apr 2023

10/10 Excellent

Antonio

Stayed 3 nights in Mar 2023

2/10 Terrible

Steven, Pittsburgh

Disliked: Staff & service, property conditions & facilities
Despite the listing for a restaurant and laundry there was none. Free breakfast was cold eggs and cold toast. Furniture was well worn. Lighting was poor. Why would Expedia list such a crappy place?
Stayed 7 nights in Mar 2023

2/10 Terrible

Steven, Pittsburgh

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The booking listed a restaurant, laundry facilities and convenience store. It had none of these. The free breakfast was delivered between 7:am and 7:30. It was always cold eggs and toast. Lights in room were dim or flickering. No hot water in shower on one morning. No handrails on steps. No apologies from management about their dishonest listing.
Stayed 2 nights in Mar 2023

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not going back again
Stayed 2 nights in Mar 2023

10/10 Excellent

Soledad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice feel like home away from home friendly environment, staff are helpful and friendy. I already
Stayed 4 nights in Nov 2021

10/10 Excellent

Dalley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay, safe and not so crowded place to stay. near to many food stalls and malls.
Stayed 1 night in Feb 2020
Response from Jasm, Customer Service Assistant on 27 Feb 2020
Dear Dalley, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Jasm, Customer Service Assistant on 9 Jan 2020
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

2/10 Terrible

WILLIAM, NIPOMO, CALIFORNIA

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
THE ROOM HAD COCKROCHES EVERYWHERE IN THE ROOM. AND WHEN TOLD TO THE STAFF, NOTHING WAS DONE ABOUT IT
Stayed 14 nights in Sep 2019
Response from Jasm, Customer Service Assistant on 9 Nov 2019
Dear William, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to different restaurants. Staff were friendly
Stayed 2 nights in Sep 2019
Response from Jasm, Customer Service Assistant on 27 Sept 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to know that you found our hotel location good and our staffs friendly. It was our pleasure to serve you. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No signal of Wifi in the room. There should be sinal of the wifi in all the rooms.
Stayed 1 night in Aug 2019
Response from Jasm, Customer Service Assistant on 6 Sept 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. As for the wifi, we will course it to our IT Department to make a test as to the source of slow or no connection. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Garrett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked staying here.
Very friendly staff and a nice room.
Stayed 1 night in Aug 2019
Response from Jasm, Customer Service Assistant on 5 Sept 2019
Dear Garrett, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

HERBERT JUNE

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019
Response from Jasm, Customer Service Assistant on 30 Aug 2019
Dear Herbert June, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Stayed 7 nights in Aug 2019
Response from Jasm, Customer Service Assistant on 13 Aug 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Business traveller
It is expensive but the food inside the hotel is not up to the rate.
Stayed 1 night in Jun 2019
Response from Jasm, Customer Service Assistant on 8 Jul 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Stayed 1 night in May 2019
Response from Jasm, Customer Service Assistant on 4 Jun 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is delighting to know that in general, you appreciated our services and enjoyed a wonderful stay with us. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place because i felt safe in the area
Stayed 2 nights in May 2019
Response from Jasm, Customer Service Assistant on 20 May 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel location good. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

8/10 Good

Gemma C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good and practical place. Covered all the basics.
Stayed 1 night in May 2019
Response from Jasm, Customer Service Assistant on 14 May 2019
Dear Gemma C., Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Jasm, Customer Service Assistant on 3 May 2019
Dear Drew, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Arlen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 4 nights in Apr 2019
Response from Jasm, Customer Service Assistant on 2 May 2019
Dear Arlen, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Jasm, Customer Service Assistant on 8 Apr 2019
Dear Antonio, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful guards for parking our vehicle.
Stayed 1 night in Mar 2019
Response from Jasm, Customer Service Assistant on 26 Mar 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to know that you found our staffs accommodating. It was our pleasure to serve you. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

2/10 Terrible

Verified traveller

We have to pay 195 for our breakfast. I thought that since we pay a substantial amount breakfast is free like most hotels including Fersal Malakas!
Stayed 1 night in Mar 2019
Response from Jasm, Customer Service Assistant on 1 Apr 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. Please be informed that we offer accommodation with breakfast and without breakfast, maybe you avail accommodation without breakfast. May we have your confirmation number to double check your reservation and to confirm your concern. Thank you. Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Jasm, Customer Service Assistant on 7 Mar 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family looks for a place that was convenient for us everytime we visits Quezon Mem Circle & Wildlife Park and at last we found Fersal Hotel that meets our expectations. It is clean & comfy! We didn’t see cockroaches unlike other hotels. Fixtures at the toilet is good as there’s no leak and mostly it has bidet. Probably, we will stay in the same place when we visit Quezon City again.
Stayed 1 night in Feb 2019
Response from Jasm, Customer Service Assistant on 13 Feb 2019
Dear Melanie, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that we were able to provide you a satisfying stay. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than other business hotel I have stayed. Good and clean facilities.
Stayed 1 night in Jan 2019
Response from Jasm, Customer Service Assistant on 10 Jan 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
One comment, while checking out in the lobby, I need to use the restroom but was told there is no rest room in the lobby, have to go to my room in the 3rd FL.
Stayed 2 nights in Dec 2018
Response from Jasm, Customer Service Assistant on 2 Jan 2019
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Jasm, Customer Service Assistant on 7 Dec 2018
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel.We appreciate hearing from our guests as this helps improve our facilities and services.It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018
Response from Jasm, Customer Service Assistant on 3 Dec 2018
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Jasm, Customer Service Assistant on 21 Nov 2018
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel.It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service
Staff were very accommodating. Problem is they don't give you basic commodities after the first stay. You have to ask for it. That get old for a while. Eating places just around the corner. Theres a grocery store nearby so if you forgot some basic things you can easily buy them.
Stayed 6 nights in Oct 2018
Response from Jasm, Customer Service Assistant on 24 Oct 2018
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel. It is delighting to know that you found our staffs accommodating and convenient location. We value reviews we receive coming from our guests a this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018
Response from Jasm, Customer Service Assistant on 5 Oct 2018
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel.It was our pleasure to serve you. We are looking forward to be of service to you again.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Jasm, Customer Service Assistant on 5 Oct 2018
Dear Guest, Greetings from Fersal Hotel Kalayaan! Thank you for taking time to make a review. We are glad that you have chosen our hotel.It was our pleasure to serve you. We are looking forward to be of service to you again.

8/10 Good

Mel, Okinawa

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good: walking distance to grocery store, restaurants, hospital, and starbucks. Employees were courteous and helpful. Airport shuttle was definitely a plus.
Stayed 13 nights in Jun 2018
Response from Ivy, Customer Service Assistant on 12 Jul 2018
Dear Mel, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are pleased to know that overall, you appreciated our services and enjoyed a satisfying stay with us. We are looking forward to be of service to you again. Best regards!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel is accessible for transportation
The have limited breakfast menu...you ask a white bread..they said none, They repeatedly making mistake of serving your order. They charge for a re-fill a cup of coffee and juice is additional too..
Stayed 19 nights in Mar 2018
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

8/10 Good

Prof., Davao City

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent hotel, good location, but noisy
I recommend this hotel because overall it was great. But our 2nd floor room facing the main road (front) was really noisy with traffic all night. Had to sleep with TV on to drown it out. Maybe they have rooms facing a different side.
Stayed 1 night in Feb 2018
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Prof., Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserved it for my mom and brother and they were satisfied and happy with the hotel.
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Florence, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Mercedes, Mililani, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent customer service, clean, awesome bfast
stayed in the family for 5 nights, they assist everything that we need. Looking for rides, restaurant to eat places to go. Awesome room service, very friendly, fast response to request, close to everything. We have a blast.
Stayed 4 nights in Jan 2018
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Mercedes, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

8/10 Good

Hermes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Circle
Good location to where I was going.The staff were so courteous and always greet you with a smile.
Stayed 2 nights in Feb 2018
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Hermes, Thank you for taking time to make a review. We are glad that you have chosen our hotel. It was great to know that you found our hotel well situated. We appreciate hearing from our guests as this helps improve our facilities and services. We are looking forward to be of service to you again. Best regards!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2017
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jags was very nice in front but very incompetent
Worst hotel
Stayed 3 nights in Oct 2017
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Antonio, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We appreciate hearing from our guests as this helps improve our facilities and services. Apologies for the inconvenience you may have encountered during your stay. We are looking forward to be of service to you again. Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Response from Ivy, Customer Service Assistant on 21 May 2018
Dear Guest, Thank you for taking time to make a review. We are glad that you have chosen our hotel. We are grateful to hear your good comments. It was our pleasure to serve you. We are looking forward to be of service to you again. Best regards!