2/10 Terrible
neil alden
13 Apr 2024
Disliked: Staff & service, property conditions & facilities
Book 2 rooms for my family and 2 friends. When we arrived at the hotel, we were told that 2 kids ages 2yo and 6yo were not allowed to stay with us in our room even if we paid extra. We were told to book a separate room for the kids because it was the law. However, as long as we pay for the extra room it didn’t matter where the kids stayed. We were very disappointed, but the hotel staff Mark never seemed to care. We were forced to book an extra room because we didn’t have a choice and staff were not willing to work with us. On top of that the AC on both rooms didn’t work, called front desk to get it fix and was told to they were too busy at that moment and could not help us. The rooms can get too loud at night because of the bar in 10th floor stayed in 8th floor. I hoped our experience is just something out of the ordinary because never had this experience at other hotels.
neil alden
Stayed 2 nights in Apr 2024