Reception hall

Reviews of Riu Tequila - All Inclusive

3.5 out of 5
Riu Tequila - All Inclusive
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1002 reviews" "
Rating 8 - Good. 289 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jose Yolexis Gomez

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property charged me double the price upon arrival because they misquoted me a price online. They did not stand by what I had already paid for 2 adults and 2 kids. I had to pay $975 upon checking in for 2 kids. There are better cheaper properties around, with better food, and closer to beach. There is over a 1 mile walk to the beach and the shuttle stops working during the hottest time of the day 1-3pm. Dont waste your time or money here! There are better placed to vacation in Mexico
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Jose Yolexis Gomez,Thank you for evaluating your stay with us. We are truly disappointed to learn that we did not live up to the standards you expected from us, as we are committed to provide excellent services to all our guests. Your comments have been shared with our management team as we understand that there is always room for improvement and despite your inconveniences, we hope that you will give us another chance to serve you again in the near future.Best wishes, Hotel Riu TequilaOnline Reputation Manager

4/10 Poor

Ingrid

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Although my reservation said I had paid for 2 adults and 2 kids, the hotel made me pay an extra $945 USD because they claimed I had not paid for the kids. Very shady. I stayed anyway because the rest of my family was also staying at the same property. There are better hotel and resorts on the water (across the street) for cheaper with better food choices than this hotel. During the hot hours of the day, 1-3pm, the shuttle to the beach shuts downs. It is over 1 mile walk to the beach across the street. Keep looking....
Response from Online Reputation Manager on 25 Mar 2024
Dear Ingrid,Thank you for your comment,Let us tell you that we are surprised by his words and we are sorry that he left with those feelings.If you consider that there was any problem with your reservation, please allow us to tell you that, with the information you provide us and, through this channel, it is not possible for us to assist you.Therefore, we suggest that you contact the channel through which you formalized your reservation.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Margarita Elvira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel esta perfrcto. Tienes acceso a 2 hoteles mas. No tiene playa pero queda muy cerca. Muy limpio
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Apreciada Margarita ElviraGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Beatriz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Sweet employees, everyone was very helpful! Had an amazing time here!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Beatriz,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Ana, Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, staff is nice.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Ana,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

8/10 Good

Stacey, Leavenworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed this location. We have been to many RIU properties and this was one of the best. Full of everything, we enjoyed our vacation so much. Thank you for the memories! The Peterson’s
Stayed 7 nights in Mar 2024

10/10 Excellent

Penelope J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay at the Riu Tequila was 21 years ago. We came back on this trip with our two sons to show them where we stayed when we were expecting our oldest son. The resort did not disappoint and our young adult sons had a blast.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Penelope J,thank you for your review. We are glad to know that we lived up to your expectations. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay,,,, food was great ,,,, well run.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Ronald,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Zania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Dion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great establishment, staff and restaurants.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Tequila Online Reputation Manager on 14 Mar 2024
Dear Dion,We are already missing you!Thank you very much for your review and your kind remarks, it is very much appreciated.Positive feedbacks make our day and make us want to improve the experience we provide to our guests.The most important thing is that you liked it.Looking forward to your next visit.Kindest Greetings, Dion,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non stop entertainment, excellent food and drinks, beautiful properties, safe environment to walk to shopping. The staff is top notch. Andrea. Louis, Rey and Rangel made our stay one to remember.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Tequila Online Reputation Manager on 14 Mar 2024
Dear Cheryl,Thank you very much for taking the time to give us your fabulous feedback following your recent stay at our hotel.It is wonderful to learn you enjoyed your time and we are delighted to read your evaluation.We wish you come back soon, Cheryl!Warmest Greetings,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved everything
Stayed 6 nights in Mar 2024
Response from Hotel Riu Tequila Online Reputation Manager on 14 Mar 2024
Dear Renee,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to welcoming you again soon.Love you back, Renee,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Selma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 experience!!! Amazing dining options, always something to do because the entertainment team works so hard to make sure there are always activities. The staff is so friendly and helpful. The beach is about a 5 minute walk or there is option for a shuttle but we just walked. Beach was amazing. We had access to other resorts around and had the best time. Will definitely be going back!!
Stayed 6 nights in Mar 2024
Response from Hotel Riu Tequila Online Reputation Manager on 12 Mar 2024
Dear Selma,Thank you very much for your feedback, we are happy to read that you have had a great time during your visit.It feels very gratifying.We will be very happy to welcome you again and share another brilliant stay.Hoping to see you again very soon, Selma!Loving Greetings,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Nikcolette, Dacula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything and the staff was impeccable
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on 8 Mar 2024
Dear Nikcolette,Thank you very much for taking the time to give us your feedback.We are very pleased that you enjoyed your stay in our facilities and, above all, we are flattered to know that your holiday was satisfactory, especially thanks to the attention of our wonderful service provided.We hope you will choose us again to spend a few days with us.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

6/10 Okay

Jose Mariano

Travelled with partner
We had a good time at this resort But I would like for them to have some one who can bring drink when you are at the beach
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 12 Mar 2024
Dear Jose Mariano,Thank you for your comment.We are pleased to know that you felt good between us.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

8/10 Good

Rick, Blaine

Stayed 9 nights in Feb 2024

2/10 Terrible

Miglena

Stayed 9 nights in Feb 2024

2/10 Terrible

Nadine

Travelled with group
Disliked: Staff & service
Terrible stay. Upon a late arrival to the hotel, we were informed they did not have our rooms. They said they were overbooked. They moved us to Riu Lupita. Terrible resort. No offer of apology or anything
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 28 Feb 2024
Dear Nadine,Thank you for choosing Riu and for sharing your comments with us!We apologize for the inconvenience related to your booking. These are very rare situations and we are committed to avoiding them. However, we always try to provide the best solution possible guaranteeing that our guests receive the same or an even better holiday experience.We hope to host you again in one of our hotels in the near future and provide you with the kind of experience that best suits you.With best regards,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Michael Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and helpful staff. No complaints
Stayed 7 nights in Feb 2024
Response from Hotel Riu Tequila Online Reputation Manager on 28 Feb 2024
Dear Michael Lee,It is an honour to be recognized as a good hotel. Our staff are thrilled when they learn their efforts are appreciated, we thank you on behalf of our team, for your evaluation.We hope you come back soon, Michael!Loving wishes,Hotel Riu TequilaOnline Reputation Manager

6/10 Okay

Saima, Lorton

Travelled with group
The property is ok! It’s not anywhere near the beach. You have to walk 8 minutes to get to the beach or wait for a golf cart. Also if you want a drink or food you have to walk to the bar on the other side of the property and no one to serve you at the beach. Food is not good. Rooms are very noisy and the property has animals running around and they will attack you if you are carrying food in your hand.
Stayed 4 nights in Feb 2024
Response from Hotel Riu Tequila Online Reputation Manager on 27 Feb 2024
Dear Saima,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu TequilaOnline Reputation Manager

8/10 Good

Vyvyana I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure area. Excellent entertainment. The staff is friendly.
Stayed 5 nights in Feb 2024
Response from Hotel Riu Tequila Online Reputation Manager on 28 Feb 2024
Dear Vyvyana I.,Thank you very much for such an outstanding review.We really thank you for your lovely remarks, it is very much appreciated.It is fantastic to read you enjoyed your stay. We would like to see you again soon, Vyvyana.Kindest Greetings!Hotel Riu TequilaOnline Reputation Manager

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was clean and staff was wonderful but the food was very disappointing.
Stayed 4 nights in Feb 2024
Response from Hotel Riu Tequila Online Reputation Manager on 27 Feb 2024
Dear Amanda,Thank you very much for your kind remarks.We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below both your expectations and our standards.Your review will be revised further, as we hope you visit us again.Best Regards,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Asya

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 10 nights in Feb 2024
Response from Hotel Riu Tequila Online Reputation Manager on 28 Feb 2024
Dear Asya,Your evaluation makes us want to continue working to offer the best service.We will pass on your review to our lovely staff. It is very rewarding to read you enjoyed your experience.We really look forward to welcoming you again, Asya!Loving Greetings,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 6 nights in Feb 2024
Response from Hotel Riu Tequila Online Reputation Manager on 28 Feb 2024
Dear José,We definitively have the best guests.Thank you very much for your feedback, on behalf of our lovely staff. It is very gratifying to read you enjoyed your holiday.Hoping to see you again and wishing you, all the best, José.Loving Regards!Hotel Riu TequilaOnline Reputation Manager

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Tara

Liked: Cleanliness
Stayed 8 nights in Feb 2024

6/10 Okay

Liliana, Miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property needs more maintenance urgently Front desk furniture need to be replaced Signs need light, at night you can’t see where is your room They need more beach beds, we were checking for more than one hour to get one
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on 20 Feb 2024
Dear Liliana,Thank you for the time you have taken to write us about your experience in our hotel.We are disappointed to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.You may rest assured that your comments will be forwarded to the corresponding department for an adequate follow-up and future improvement as we sincerely hope that you would still consider visiting one of our Worldwide destinations soon so that we have the chance to give you the stay you were hoping for. With our best wishes we remain,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Josue

Stayed 6 nights in Feb 2024

10/10 Excellent

Linda Ree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the people working at the Resort . In the Dinning Room Cleaning the rooms the Bars The little store z I think everyone was just so nice or sweet . The pool and bar decks were great. The food was fun and good. Loved our little jaunt to the Beach. The pools were nice .My first trip . It was lovely! Thank you
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on 20 Feb 2024
Dear Linda Ree,Thank you for your very satisfactory comment,We are happy to know that you enjoyed an unforgettable vacation with us, and we are also happy to know that your review was so positive in general, as it is recognition for our daily efforts.I hope you come back to visit us soon, we are waiting for you here with open arms.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

6/10 Okay

Gina, Oaklyn

Travelled with family
The property was clean and modern enough. The drinks were great for an all inclusive resort. The food was not as good as expected per the reviews. I chose this resort because the food was supposed to be good which made up for its proximity to the beach. While the drinks were great, the resort does cater to a younger more party oriented crowd. In the future I would choose a resort that was on the beach and had more activities for my tween.
Stayed 5 nights in Jan 2024
Response from Online Reputation Manager on 1 Feb 2024
Dear Gina,Thanks for your review,We are happy to know that you enjoyed the wide and varied range of drinks we offer. And, we thank you for your positive evaluation regarding the cleaning work.However, we regret not having lived up to your expectations in terms of our gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.Rest assured, we take note of your comments and will discuss them with the relevant departments.We hope that you visit us again soon so that we can offer you the 100% satisfactory experience that characterizes us so much.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Diana Rosario Lozano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the area where the hotel is. Staff is very helpful, clean hotel good food.
Stayed 5 nights in Jan 2024
Response from Online Reputation Manager on 26 Jan 2024
Dear Diana Rosario Lozano,Thank you for your comment.It is very important for us to know the feelings with which our guests left. And that is why, observing your evaluation, we feel satisfied and we are looking forward to your return so that we can offer you another unforgettable experience with us.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle

Stayed 3 nights in Jan 2024

6/10 Okay

Raquel

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dafna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort! Staff were incredible
Stayed 6 nights in Jan 2024

6/10 Okay

Waylon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great and cheap get away. Staff was not the best but not terrible. Must like walking the rooms are spread out pretty good and the beach is a little ways away. All in all I had fun.
Stayed 6 nights in Dec 2023
Response from Online Reputation Manager on 17 Jan 2024
Dear Waylon,Thank you very much for choosing Riu and for sharing your feedback.We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience!We remain with best wishes, Hotel Riu TequilaOnline Reputation Manager

4/10 Poor

Libia Irene

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice, now the meat in the restaurant close to the beach was horrible my husband had a piece that had a thick vein going through the meat. Horrible experiece.
Stayed 4 nights in Oct 2023
Response from Online Reputation Manager on 17 Jan 2024
Dear Libia Irene,Thank you for taking the time to share your experience.We regret that your stay at our hotel did not fulfill your conception in general as our aim is always to please every one of our guests.Rest assured that we will forward all your impressions to our management team for follow up and we truly hope you allow us the opportunity to welcome you again and share a more pleasant experience.Warm regards,Hotel Riu TequilaOnline Reputation Manager

4/10 Poor

Steven

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property has a lot of potential, but it ruins them with BAD FLAWS. First - the food is TERRIBLE. The buffets are so bad - same desserts every time - and they are tasteless and gummy. How does a Mexican ruin FLAN? Seriously? Also, I LOVE salmon - and they cheap out, giving it to us once every three days. The eggs are either undercooked or overcooked. The hamburgers are truly putried. What is that - meat? The pool is COLD - NOT HEATED!!! It's FREEZING. We had to go into the ocean to warm up - believe it or not. We are NOT close to the beach. You have to take a shuttle - and they have ONE SHUTTLE. RIDICULOUS!! People are fighting for position because this one guy drives one golf cart back and forth AND HE TAKES OFF for TWO HOURS in the MIDDLE OF THE DAY!!! Unbelievable. It's in the best area - but it's just dreadful. I'd never stay again and would NEVER recommend this place. Oh - and when Francisco was told about how we felt, he offered us to stay in another RIU hotel - for MORE MONEY. Are you kidding me? Really? THAT is an offer to an UNHAPPY CUSTOMER? Shame on you, Riu!
Stayed 8 nights in Jan 2024
Response from Riu Tequila Online Reputation Manager on 15 Jan 2024
Dear Steven,We appreciate you took the time to leave your impressions regarding your recent stay with us.We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Agron

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

James A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Zyad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was clean and the staff made everything easy
Stayed 6 nights in Dec 2023
Response from Riu Tequila Online Reputation Manager on 15 Jan 2024
Dear Zyad,Thank you very much for your review!We count ourselves lucky for our lovely guests. We really look forward to working for you again soon, Zyad.Wishing you a great day!Loving Greetings,Hotel Riu TequilaOnline Reputation Manager

2/10 Terrible

Kelsey

Travelled with family
I booked the Tequila, got there at 7:30pm and they said they overbooked & had no rooms. They put me in a much less nice hotel, and offered nothing else. I will never be staying at a Riu hotel again.
Stayed 3 nights in Dec 2023
Response from Online Reputation Manager on 3 Jan 2024
Dear Kelsey,Thank you for evaluating your stay with us. We regret reading your disappointment regarding the change of hotel. We always intend to communicate to our guests through our partners. We are sorry that we could not provide you with the holiday you were looking for but hope that we will have the opportunity to welcome you back in the future for a more positive experience!Best wishes, Hotel Riu TequilaOnline Reputation Manager

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kind people
Stayed 9 nights in Dec 2023
Response from Online Reputation Manager on 12 Jan 2024
Dear Martha,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

Adrian Alexandru, PORT JEFFERSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Laura

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast a little repetitive
Stayed 7 nights in Dec 2023
Response from Riu Tequila Online Reputation Manager on 11 Jan 2024
Dear Laura,We cannot thank you enough for such great feedback.And we will pass on your remark.It is fantastic to learn you had a good time.We would like to welcome you again soon, Laura!Kindest Greetings, Hotel Riu TequilaOnline Reputation Manager

4/10 Poor

norma borjas

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Party neon was really nice but food variety and rooms are outdated, we have crocoach on the room
Stayed 3 nights in Dec 2023
Response from Online Reputation Manager on 2 Jan 2024
Dear norma borjas,Thank you for sharing your experience with us!It's disappointing to hear that you weren't fully satisfied with your recent experience.Rest assured that we will share all your impressions with our team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu TequilaOnline Reputation Manager

10/10 Excellent

ayman, canton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and like what I expected. Pools for every age and clean. Buffet and restaurants serve delicious foods for every taste. A show every night with open area and plenty of seats. And as always staffing people at the resort were great and friendly.
Stayed 5 nights in Dec 2023
Response from Riu Tequila Online Reputation Manager on 11 Jan 2024
Dear Ayman,We are happy to read that overall, you enjoyed your holiday.Thank you so much for your positive feedback.We look forward to welcoming you again, Ayman!And we wish you, all the best!Kindest Regards,Hotel Riu TequilaOnline Reputation Manager