2/10 Terrible
Jacob
Travelled with partner
22 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this trip for my honeymoon. We were expecting a luxurious hotel and room because of the ratings on Expedia but we were caught by surprise when we checked in. We booked the most expensive room they have (Luxury Suite). First, there is no air conditioning in the hotel. When I asked about AC, they said “well, you can open a window.” Then our room had no view. It was on the first floor and it was surrounded by other walls when you look outside - but when you see what they advertise as a luxury suite on Expedia, it’s very different. Our shower did not have a curtain or a hose. It was just a jacuzzi tub with no hose or curtain so taking a normal shower was extremely difficult. I expressed my concerns with the front desk and they were EXTREMELY rude. The lady told me, “well you booked through Expedia so this is what you’re getting.” I paid for the most expensive option they had and they gave me a terrible room because it was not booked through their hotel website. She told me, “if you book through our hotel website, you can get these options for the luxury suite but since you booked through Expedia, this is all you’re getting.” I was not happy at all. After trying back and forth for a better room, she ended up telling me “this is not America, sir.”
And that was that. I would not recommend this hotel for anyone. It’s very outdated, the elevator is very small and terrifying. It sounds like it’s breaking down whenever you use it. The area is not the greatest. By far, 0 stars.
Jacob
Stayed 3 nights in Mar 2024