When we arrived for check in, we were offered a room which had not been cleaned, the bedsheets had not been changed since the previous guest, there were pizza boxes, used glasses, dirty full bins still left in the room!
There were no cleaning stuff left in the hotel to clean the room for us and all other rooms were occupied so we were forced to sleep in a DIRTY room from the previous guests because it was too late in the evening to find another hotel. This is totally unacceptable. We had booked and paid for the room in full so there is no reason for our room not to be ready for us.
We were forced to wait for half an hour for clean sheets to be put on our bed, then to use the DIRTY room. It was very late when we arrived so this was really the last thing we needed when arriving.
When I went to inform the hotel staff of what happened the following morning, the guy on reception suggested the beds had not been made because we "took a nap" and the pizza boxes were "from us ordering food". I couldn't believe this as we had not even checked in, let alone enter, sleep and eat in the room! There was no apology or explanation for our room not being ready for us.