I requested a room for 5 and a room with 2 queens was offered with no couch or roll away beds available for use. The doors are out facing and the area did not feel safe. All outdoor noises were very clearly heard in the room and worst of all, we found bugs in the bed. We were not offered a refund after bringing this to the managers attention - only a partial refund. We were offered another room, but I wasn’t looking to find another bug.