Eco-friendly cleaning products

Reviews of Mission Inn

2 out of 5
Mission Inn
5630 Mission St, San Francisco, CA

Reviews

7.0

Good

Rating 10 - Excellent. 199 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 279 out of 1000 reviews" "
Rating 4 - Poor. 117 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

MATTHEW

Disliked: Property conditions & facilities
A not so great motel, I stayed here last year and the room was pretty not great. No AC and for some odd reason there was heat coming out of the ducts. Also a door to an adjoining room open half way into my stay which revealed a room full of mattresses. Very odd. Bathroom was ok as was the staff.
Stayed 1 night in Sep 2021
Response from Customer Care Team on 15 Sept 2022
Dear Matthew, we are saddened and shocked to hear that you did not have a good time at our hotel. We are pleased that you were satisfied with our bathroom facilities and staff services. It is hugely disappointing that your time at Mission Inn San Francisco was let down by the heat from the ducts and the absence of an A/C unit. Our team has been notified of this negligent state of your room and reprimanded for their lack of awareness before allocating the space to our guests. We shall soon be upgrading the quality of our rooms with excellent housekeeping and maintenance services to ensure that such incidents do not occur again. We assure you that we will tick all boxes to do right by you, and we hope to have you join us back on your next holiday to San Francisco to make up for the impeccable service we failed to provide this time.Kind Regards,Mission InnCustomer Care Team

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Joanne

Close to alot of things near by. All in all not a bad place to stay.
Stayed 1 night in May 2022

8/10 Good

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was nice good Custumer service The Room was very clean I rest very good !!
Stayed 1 night in May 2022
Response from Customer Care Team on 18 May 2022
Dear Gloria, thank you so much for your valued feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. Our staff always makes sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that they put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you. Kind Regards, Mission Inn Customer Care Team

8/10 Good

Puriza

Liked: Cleanliness
Ok
Stayed 1 night in May 2022
Response from Customer Care Team on 16 May 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

2/10 Terrible

Kiana

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The front desk people were helpful and accommodating, the room was nice and decently clean but then unfortunately I could not enjoy my stay because I got bit several times by bed bugs. I did not stay the night as planned.
Stayed 1 night in May 2022
Response from Customer Care Team on 18 May 2022
Dear Kiana, thank you for sharing your experience with us. We take great pride in serving our guests with great care and professionalism and, it feels great to know that you feel the same way. Our front desk executives shall be more than happy to receive your compliment. However, we feel sorry to know that your impression of our hotel was impacted by the fact that there were bedbugs in your room, and we apologize for the fact that your room does not appear to have been thoroughly checked prior to your arrival. We will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time. Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

BOTIELUS

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is AWESOME for type of place it is! Updated rooms, AWESOME. Super friendly clerk, helpful. Walking distance to food/beer.
Stayed 1 night in Apr 2022
Response from Customer Care Team on 6 May 2022
Dear BOTIELUS, Many thanks for the stellar review. We are ecstatic to hear that your experience was awesome. We hope everything was in order, and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind Regards, Mission Inn Customer Care Team

8/10 Good

Dominic

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator is a major plus!
Stayed 2 nights in Apr 2022
Response from Customer Care Team on 28 Apr 2022
Dear Dominic, Many thanks for the positive review. We are ecstatic to hear that your experience was pleasant. We are glad to read that you had a great stay with us, and we hope everything was in order, and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind Regards, Mission Inn Customer Care Team

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Enjoyed the stay
Stayed 2 nights in Apr 2022
Response from Customer Care Team on 15 Apr 2022
Dear guest, thank you so much for taking the time to share your kind comments. It is bound to put a smile on our faces for the rest of the day! It was a pleasure to have you. The entire staff is delighted with the fact that we could make your stay so wonderful. We hope you do provide us the pleasure of hosting you again. Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Customer Care Team on 13 Apr 2022
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Customer Care Team on 5 Apr 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2022
Response from Customer Care Team on 4 Apr 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 Good

Nicaela del Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good!
Stayed 2 nights in Mar 2022
Response from Customer Care Team on 24 Mar 2022
Dear Guest, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Kind Regards, Mission Inn Customer Care Team

4/10 Poor

Abel

Stayed 1 night in Feb 2022
Response from Customer Care Team on 2 Mar 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

6/10 Okay

Jacinta

Disliked: Amenities, property conditions & facilities
Keep up the good work
Stayed 1 night in Feb 2022
Response from Customer Care Team on 1 Mar 2022
Dear Guest, Thank you for taking the time to rate and review us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future! Kind Regards, Mission Inn Customer Care Team

2/10 Terrible

Myra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast but the website said they have
Stayed 1 night in Feb 2022
Response from Customer Care Team on 1 Mar 2022
Hey there, Thank you for taking the time to review your stay with us. At the Mission Inn San Francisco, various safety protocols have been implemented due to COVID, because of which we are unable to allow daily breakfast, and other facilities, temporarily. We have removed the mention of breakfast wherever possible, but we will check again to see if we have missed it somewhere online. Thank you for considering our property for your stay in San Francisco and for taking the time to post your review. We regret that our accommodation was not suitable for your needs, but we appreciate you staying with us on this visit. Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Customer Care Team on 17 Feb 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

6/10 Okay

Melanie

Business traveller
Stayed 1 night in Feb 2022
Response from Customer Care Team on 11 Feb 2022
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again. Best Regards, Customer Care Team

10/10 Excellent

chris

Travelled with family
Pleased with my stay
Stayed 1 night in Feb 2022
Response from Customer Care Team on 7 Feb 2022
Hey there, Thank you for the stellar review. We appreciate it. We are glad that you liked our accommodation, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind Regards, Mission Inn Customer Care Team

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. Bed was hard.
Stayed 1 night in Jan 2022
Response from Customer Care Team on 4 Feb 2022
Dear Guest, Thank you for choosing to stay with us and rating your experience as positive. We hope your stay was relaxing and you had easy access to everything you needed. We apologize for the comfort issue you describe with the bed, and we appreciate the opportunity to improve future guest satisfaction. We are pleased to hear that everything else was in order, and we look forward to having you back soon and hope to make the next stay just perfect for you. Kind Regards, Mission Inn Customer Care Team

6/10 Okay

Nathaniel

Disliked: Cleanliness, staff & service, amenities
The housekeeper never came too clean my room or give me more towels
Stayed 2 nights in Jan 2022
Response from Customer Care Team on 19 Jan 2022
Dear Guest, We appreciate that you have taken the time to let us know how you perceived our accommodation and find your review very disappointing. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. We have noted your feedback, and we will conduct an investigation within our housekeeping and maintenance departments to correct any lapses in current cleaning and upkeep standards. We will also see to it that our staff does a better job of preparing/airing out the rooms moving forward.  Thank you for considering our property for your stay in San Francisco and for taking the time to post your review. We regret that our accommodation was not suitable for your needs, but we appreciate you staying with us on this visit. Kind Regards, Mission Inn Customer Care Team

2/10 Terrible

Steven

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The owner immediately tried to sell us a more expensive room. The room stunk so bad from cigarette smoke my eyes and nose burned all night long even though I requested non smoking in reservation AND at check in. They spray something to mask the smell that makes it even worse.Furniture covered in cigarette burns. In the morning found out NO HOT WATER so no shower!
Stayed 1 night in Jan 2022
Response from Guest Experience Team on 11 Jan 2022
Dear Guest, We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we regret that our hospitality and attention to detail left something to be desired in this case. We apologize for the issues you faced that marred your stay with us. Your comfort and satisfaction are of the utmost importance to us, and it is extremely disappointing if a guest leaves with less than a first-rate experience. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our facility and hospitality. Kind Regards, Mission Inn Customer Care Team

8/10 Good

Ranit

Travelled with family
Disliked: Room comfort
Not fully satisfied
No breakfast and bed was small only one queen bed
Stayed 1 night in Dec 2021
Response from Guest Experience Team on 27 Dec 2021
Hey there, Thank you for taking the time to review your stay with us. We appreciate the positive rating, despite facing some issues. At the Mission Inn San Francisco, various safety protocols have been implemented due to COVID, because of which we are unable to allow daily breakfast, and other facilities, temporarily. We have removed the mention of breakfast wherever possible, but we will check again to see if we have missed it somewhere online. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to San Francisco. Kind Regards, Mission Inn Customer Care Team

6/10 Okay

Steven

Stayed 3 nights in Dec 2021
Response from Guest Experience Team on 20 Dec 2021
Hey there, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Kind Regards, Mission Inn Customer Care Team

8/10 Good

MIKE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Guest Experience Team on 30 Nov 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

6/10 Okay

Jessica

Travelled with group
Liked: Amenities
Disliked: Cleanliness
When I walked in, I saw a clump of hair on the ground, and another one in the shower. It's clear that the rooms are not cleaned as well as they should be.
Stayed 2 nights in Oct 2021
Response from Guest Experience Team on 18 Nov 2021
Dear Guest, We appreciate that you have taken the time to let us know how you perceived our accommodation and find your review very disappointing. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. Nevertheless, we will also see to it that our staff does a better job of preparing/airing out the rooms moving forward.  Thank you for considering our property for your stay in San Francisco and for taking the time to post your review. We regret that our accommodation was not suitable for your needs, but we appreciate you staying with us on this visit. Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

Lingying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

ferdinand

Disliked: Cleanliness, amenities, property conditions & facilities
O
Stayed 2 nights in Oct 2021
Response from Guest Experience Team on 2 Nov 2021
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

6/10 Okay

Daniel

Business traveller
Mission Inn 3 stars at least
It was serviceable stay. Not the most updated facilities but quiet and clean. Was perfect for my purposes.
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 3 Nov 2021
Hey there, Thank you for your review of the recent stay with us. We are sensing some mixed sentiments in your review which is a perfect measure of the kind of hospitality that we're providing and the necessary improvements which still need to be introduced from our side. There's nothing called a perfect hotel experience if the guests do not take to this platform to voice their opinion with extreme honesty. We thank you for sharing your concerns with us along with the positives. We apologize for the inconvenience caused to you. Again, we assure you that we'll look into these areas and take the necessary corrective action. We look forward to welcoming you again and assure you the best of our services in the future! Kind Regards, Mission Inn Customer Care Team

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Crack den experience
Friendly check in. Room is a mold trap. Terrible. Atmosphere in room: run down residential hotel- crack den. Hair in shower, broken shower door, broken appliances.
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 28 Oct 2021
Dear Guest, Thank you so much for your valuable feedback. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies - you did not have a typical experience in our hotel at all. We promise to take appropriate measures regarding the issues highlighted by you. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Kind Regards, Mission Inn Customer Care Team

6/10 Okay

Marsha

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Questionable
Room was small, very clean, bed was comfortable. Management hard to deal with. This was a business trip for my husband and they would not take his CC for payment and would give us the room we booked even if we paid cash, so we had to take the closet sized room. Neighborhood very questionable. Would not venture out neither day or night. Nowhere to eat out. Had bad pizza delivered, but good wings. Lots of homeless people around.
Stayed 2 nights in Oct 2021
Response from Guest Experience Team on 22 Oct 2021
Hey there, Thank you for your review of the recent stay with us. We are sensing some mixed sentiments in your review which is a perfect measure of the kind of hospitality that we're providing and the necessary improvements which still need to be introduced from our side. There's nothing called a perfect hotel experience if the guests do not take to this platform to voice their opinion with extreme honesty. We thank you for sharing your concerns with us along with the positives. We apologize for the inconvenience caused to you. Again, we assure you that we'll look into these areas and take the necessary corrective action. We look forward to welcoming you again and assure you the best of our services in the future! Kind Regards, Mission Inn Customer Care Team

6/10 Okay

Jenna

Travelled with group
Disliked: Cleanliness, amenities
The first room they gave us was terrible and smelt like cigarettes after telling us they’d charge us if we smoked in the room.
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 22 Oct 2021
Dear Guest, Thank you so much for your valuable feedback. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies - you did not have a typical experience in our hotel at all. We promise to take appropriate measures regarding the issues highlighted by you. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Alexandria

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice management
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 19 Oct 2021
Dear guest, thank you so much for your valuable feedback. Your feedback makes us proud and motivates us simultaneously. We are glad to know that you had an enjoyable experience while staying in our hotel and, we hope to see you soon. Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

Alexandria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 19 Oct 2021
Dear guest, thank you for taking time out of your busy schedule to provide us with feedback. We are delighted to know that you had an enjoyable experience while being with us and, we look forward to having you back with us again. Kind Regards, Mission Inn Customer Care Team

8/10 Good

Lindsey

Business traveller
Liked: Cleanliness, staff & service
As always they inform you that there is no smoking in the room, but it smelled of smoke. The carpet was very worn to the extent that it looked dirty and the table and chairs were usable but the finish had worn off a long time ago. The room was comfortable and cable and WiFi was available
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 19 Oct 2021
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed that we did not blow it out of the park for you. We take upkeep and cleanliness very seriously and, we will look into your claims with utmost sincerity. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will look into the issues raised by you and discuss this with our management regarding the possibility of taking the necessary steps to avoid such incidents from reoccurring. We look forward to serving you again. Kind Regards, Mission Inn Customer Care Team

2/10 Terrible

Magdalena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place I’ve ever stayed at. Dirty, old, nothing has been updated. Rips, tears and stains in curtains and bedding. Shower and faucet barely turned on. Free breakfast was supposed to be included - turned out that due to covid that is no longer an option and there is nothing provided in lieu of it. I booked a room with a double bed. At check in I was told that if I wanted a double bed I would have to pay more and upgrade. Area around the hotel is also not the best. Not even worth half of what I paid for the night.
Stayed 1 night in Jun 2021
Response from Guest Experience Team on 18 Oct 2021
Dear guest, thank you so much for your valuable feedback. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies - you did not have a typical experience in our hotel at all. We promise to take appropriate measures regarding the issues highlighted by you. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Kind Regards, Mission Inn Customer Care Team

8/10 Good

Wismar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaned room and the AC worked great
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 13 Oct 2021
Dear guest, thank you for staying with us recently and taking time out of your busy schedule to review your visit. We’re glad to know that you enjoyed your stay with us and, we look forward to hosting you again. Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

Aminta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was clean!!
Stayed 1 night in Oct 2021
Response from Guest Experience Team on 18 Oct 2021
Dear guest, thank you for sparing a moment to write to us. We are all delighted to know that you enjoyed your time with us and, we look forward to having you back as soon as possible. Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service the room was remodel everything was new nice and clean Amazon very friendly and hard workers for 2 weeks me and my family we all love it definitely a recommend it to anyone around the city
Stayed 4 nights in Sep 2021
Response from Guest Experience Team on 4 Oct 2021
Hey there, What a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. We are glad that you found our accommodation clean, and it feels great to hear that our staff and service left a positive impression on you. We also hope your stay was comfortable, and you had easy access to everything you needed. Thank you for recommending our property to prospective guests. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind Regards, Mission Inn Customer Care Team

10/10 Excellent

jesus

Stayed 2 nights in Sep 2021

6/10 Okay

Karen

Liked: Cleanliness
Disliked: Amenities
It was close to where I was visiting. I was disappointed when checking in, the room booked off of Expedia was not as described and not available but for $25.00 more for the 2 nights, I could get a room in the newer section of the hotel, that had a queen size bed. I also was unhappy when I went to use the hotel’s shampoo that the bottle had been opened and was half gone, very tacky.
Stayed 2 nights in Sep 2021
Response from Guest Experience Team on 24 Sept 2021
Dear Guest, We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we regret that our hospitality and attention to detail left something to be desired in this case. We apologize for the issues you faced that marred your stay with us. Your comfort and satisfaction are of the utmost importance to us, and it is extremely disappointing if a guest leaves with less than a first-rate experience. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our facility and hospitality. Kind Regards, Mission Inn Customer Care Team

6/10 Okay

Mariano

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
To have a room on the third floor was very nice but the entrance to it you had to take an elevator up and down if there was a fire there be no way out very unsafe no stairs
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 17 Sept 2021
Hey there, Thank you for your review of the recent stay with us. We are sensing some mixed sentiments in your review which is a perfect measure of the kind of hospitality that we're providing and the necessary improvements which still need to be introduced from our side. There's nothing called a perfect hotel experience if the guests do not take to this platform to voice their opinion with extreme honesty. We thank you for sharing your concerns with us along with the positives. We apologize for the inconvenience caused to you. Again, we assure you that we'll look into these areas and take the necessary corrective action. We look forward to welcoming you again and assure you the best of our services in the future! Kind Regards, Mission Inn Customer Care Team

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 16 Sept 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 Good

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff. Clean and nice interior. Convenient location.
Stayed 3 nights in Aug 2021
Response from Guest Experience Team on 20 Aug 2021
Hey there, Thank you for the stellar review. We appreciate it. We are glad that you liked our accommodation, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind Regards, Mission Inn Customer Care Team

8/10 Good

Vernita

Travelled with partner
Liked: Cleanliness, staff & service
Very clean room, reasonably quiet, owners very accommodating, scary elevator. Reasonably priced, close to SFSU, not a lot amenities or close food options.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Pos.: Tight but free parking (rare in SF!) Free Wi-Fi Recently remodeled (paper labels are still stuck to the windows as proof). Mostly clean—though you’ll only get your room cleaned before you arrive and after you leave. (Never have I not had a room cleaned daily. Two day old chicken chowmein no good. I had to get dry towels, and the staff said “I wasn’t on the list” for cleaning, and then finally gave me new ones.) Neg: No breakfast, as advertised. Not a deal breaker, but leave it off the “amenities list”. Awful elevator – broken, small and despite being only available to guests, smells like a urinal. Check in—10 min. Think they are still on dial-up. If you have hair, at all, good luck wetting it, forget getting shampoo out of it, and may as well use leave-in conditioner. And will take 10 min. to rinse off. In the remodel, apparently the shower head was replaced with a mister. It’s less powerful than the fog that surrounds the hills around the entire area. I get water conservation, but this is plain ridiculous. Paper thin walls. Even though the bed frame is literally a board stuck to the wall and the bed is on a pedestal! Super bright can lights, no lamps, no adjusting. Overall, it’s a place to sleep, but wouldn’t stay again. If you need to stay near SFSU, or in the vicinity, stay anywhere else.
Stayed 2 nights in Aug 2021
Response from Guest Experience Team on 19 Aug 2021
Dear Guest, We are very sorry to hear that so many aspects of your room and our property disappointed you, and that overall, you were not pleased with your stay. We will take all of your points on board, and discuss them in detail with our housekeeping and management team. We will endeavor to make some improvements in our rooms so that our future guests enjoy their time with us more. Kind Regards, Mission Inn Customer Care Team