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Reviews of Scandic Gamla Stan

4 out of 5
Scandic Gamla Stan
Lilla Nygatan 25, Stockholm

Reviews

8.6

Excellent

Rating 10 - Excellent. 434 out of 1000 reviews" "
Rating 8 - Good. 431 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Abdullah Dawood, London

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very misleading info. They offer a queen and King rooms but then what you get is dofferent. So basically queen bed is 2 single beds joined together..really misleading especially when offered in a room for a single person. They have two size of rooms but on the booking confirmation they dint mention the measurement of the room you are getting
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Rooms are large and very clean and had everything you needed. The staff are wonderful and very friendly. Highly recommend
Stayed 4 nights in Mar 2024
Response from Magnus, Front Desk Manager on 12 Mar 2024
Dear Stephen,Thank you for writing sunch a positive review. really glad to hear you had a good stay with us !Best regards

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED staying here! The hotel was cute and clean. The breakfast was included and was AMAZING! We appreciated the staff working with us on check in and check out time. The area is quite and safe, but so close to a walkable area of town with lots to do. Highly recommend!
Stayed 1 night in Feb 2024
Response from Magnus, Front Desk manager on 27 Feb 2024
Dear Caleb,Thank you for the positive review and rating after your recent stay !We are so glad you had such a nice stay with us and hope for a return visit in the future.Best regards.

8/10 Good

Katelin

Stayed 4 nights in Nov 2023
Response from Magnus, Service Team manager on 21 Feb 2024
Dear Katelin,Thank you for rating us.Best regards

10/10 Excellent

Mitchell Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
The reception were very welcoming, professional and pleasant, room basic but very clean, it had all you need. Breakfast selection very varied was fantastic hot and cold buffet I thoroughly enjoyed my stay.
Stayed 3 nights in Feb 2024
Response from Magnus. Front Desk Manager on 9 Feb 2024
Dear Mitchell,Thank you for the kind feedback. Great to hear you had a good stay with us and that you liked our breakfast. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing service. We arrived at 7am after a long train and they gave us early check in without question so we could get settled. The place was wonderful, breakfast was incredible with a chef who made us all smoothies. The hotel is in a wonderful area, would absolutely stay there again
Stayed 1 night in Jan 2024
Response from Magnus, Service Team manager on 17 Jan 2024
Dear Guest,Thank you so much for your positive review after your stay with us. Great to hear you had such a good stay and we hope to see you again.Best regards

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Lovely place with great staff. Just be aware it is an old building so there is a limit to what they can offer in facilities compared to the other Scandic Hotels nearby.
Stayed 4 nights in Nov 2023
Response from Shirin / Service Host on 22 Nov 2023
Hi Michael!Thanks for reviewing us! We hope you enjoyed your stay and that we will see you again!Best Regards

8/10 Good

Turgut, Palo Alto

Travelled with family
There was hardly any heating in the room, so an electric heater was provided the next day. The phone also did not work for more than three days. But the staff and location were excellent. Also rich selection and variety at breakfast.
Stayed 5 nights in Oct 2023
Response from Best regards, Magnus, Service Team manager on 18 Oct 2023
Dear Turgut, thank you for the feedback.We are sorry about the telephone. We have had technicians on sight , but they cant locate the problem unfurtunately. There arev 3 phones that are disconnected on the fourth floor. Heating may be regulated by the radiator by the window as there is only central heating available, but we keep some extra electric heaters for guests that feel that this is not enough.Great to hear about the breakfast.

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Magnus, Service Team manager on 8 Oct 2023
Dear Ben,Thank you for the rating !Best regards

10/10 Excellent

Liana, wauconda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and superb customer service
Stayed 1 night in Sep 2023
Response from Magnus, Service Team Manager on 2 Oct 2023
Dear Liana,Thank you for the rating and feedback !Great to hear you had a nice stay with us .Best regards

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay. Bed was amazing, super cute room! Great location to walk everywhere! Modern features with old building charm and in great condition. Breakfast buffet was amazing! Chef was super nice! Staff at front desk too, we loved it!
Stayed 2 nights in Sep 2023
Response from Best regards, Magnus, Service Team Manager on 28 Sept 2023
Dear Josue,Thank you for the feedback !Great to hear location, room and breakfast was to your liking and we hope for a soon return.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to a ton of restaurants and shops and a metro station. Very nice vintage furniture and decor. Good sized room
Stayed 3 nights in Sep 2023
Response from Best regards, Magnus, Service Team manager on 25 Sept 2023
Dear Kevin,great to hear your feedback after your recent stay,Hope to see you again in the future !

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was on the small side, it was a great location, the breakfast was great, and staff were friendly.
Stayed 3 nights in Sep 2023
Response from Shirin / Service host on 18 Sept 2023
Dear David,Thanks for the nice review!We are happy that you had a nice stay with us and hope to see you again!Best Regards

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning customer
Second time staying at Scandic Gamla Stan and wouldn't even look at another hotel when returning to Stockholm. Perfectly located, clean, INCREDIBLE breakfast and friendly staff. All I can say is thank you!
Stayed 2 nights in Sep 2023
Response from Magnus, Service Team Manager on 5 Sept 2023
Dear Anita,Thank you so vey much for your kind words and appreciation. We are so happy to hear this.We certainly hope for a third visit in the near future.Best regards

10/10 Excellent

Marina

Stayed 2 nights in Aug 2023
Response from Best regards, magnus, Service Team manager on 25 Sept 2023
Thank you for the rating. Glad to hear you a nice stay with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Magnus, Service Team Manager on 28 Aug 2023
Thank you for giving rating.Best regards

10/10 Excellent

Deena, Stillwater

Stayed 2 nights in Aug 2023
Response from Shirin / Service host on 18 Sept 2023
Dear Deena,Thanks for the 5 stars! We are delighted that you had a nice stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great location, lovely room, hot weather and no a/c but that’s the trade-off to stay in a 400 year old building with such charm
Stayed 2 nights in Aug 2023
Response from Shirin / Service host on 19 Aug 2023
Hi!Thank you for reviewing us!We hope you had a nice stay with us!Kind Regards

10/10 Excellent

Kathye, oak park

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 2 nights in Aug 2023
Response from Shirin / Service host on 19 Aug 2023
Hi!We are glad that you had a nice stay with us and hope to see you again!Best Regards

10/10 Excellent

Silke

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect stay. The room was small and a little bit old-fashioned but it was clean and the bed comfortable. The bathroom was recently renovated. The staff was very friendly and helpful and the breakfast buffet had a good variety of high quality food. Then there was the location, which was so convenient: located in Gamla Stan and only a two-minute-walk from the tunnelbana station (but you can walk to most of Stochkolms neighborhoods)
Stayed 4 nights in Jul 2023
Response from Magnus, Service Team Manager on 7 Aug 2023
Dear Silke,Thank you so much for the feedback. Great to hear you had a good hotel experience with us. Hope for a soon return.All the best

8/10 Good

Sophie

Stayed 2 nights in Jul 2023
Response from Magnus, Service Team Manager on 7 Aug 2023
Dear Sophie,thank you for the rating !Have a a great summer.Best regards

10/10 Excellent

Julian

Liked: Staff & service, amenities, property conditions & facilities
Nice, cozy hotel. Staff very helpful.
Stayed 2 nights in Aug 2023
Response from Best regards, Magnus, Service Team manager on 4 Aug 2023
Daet Julian,thank you for the positive feedback !Great to hear and welcome back !

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Jul 2023
Response from Best regards, Magnus, Service Team manager on 1 Aug 2023
Hello Katherine !thank you for the feedback !

10/10 Excellent

Ken, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderfully helpful, breakfast was perhaps the best we've had. Chef was a joy.
Stayed 4 nights in Jul 2023
Response from Shirin / Service host on 28 Jul 2023
Hi Ken,We are delighted to hear that you had a fantastic stay with us! Welcome back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for Stockholm
Great location, excellent breakfast and nice hotel.
Stayed 4 nights in Jul 2023
Response from Magnus, Service Team Manager on 29 Jul 2023
Thank you for the feedback ! great to hear you had a nice stay with us.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service are fantastic. The room was cleaned daily. Great safe location.
Stayed 3 nights in Jul 2023
Response from Magnus, Service Team Manager on 29 Jul 2023
Dear Paul,thank you for the feedback ! great to hear you had a nice stay with us,Best regards

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Everything was great the breakfast was awesome. Oscar the chef was super great. The 2 front desk people went above to meet all our needs. The room was perfect and location was right on thw edge of old town
Stayed 1 night in Jul 2023
Response from Shirin / Service host on 20 Jul 2023
Hi Craig!Thanks for the nice review! we are happy that you enjoyed your stay with us and hope to see you again!

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a good hotel but no internal ac ? The room was stuff even with a fan
Stayed 3 nights in Jul 2023
Response from Shirin / service host on 17 Jul 2023
Hi!Were sorry to hear that your room was hot. We do have fan in the rooms and usually they help but this summer we have had an unusual hot weather as you know. We hope that you had a good stay anyway.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Well located.
Stayed 4 nights in Jul 2023
Response from Shirin / service host on 16 Jul 2023
Hi Robert!Thanks for the review!We hope to see you again!

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old building in the heart of Gamla Stan. Superb breakfast included in price. Budget rooms a bit small and uninspiring but nice bathrooms
Stayed 3 nights in Jul 2023
Response from Shirin / service host on 14 Jul 2023
Hi John!Thanks for reviewing us! We hope that you enjoyed your stay and we hope to see you again!

8/10 Good

Jeannine

Stayed 2 nights in Jul 2023
Response from Best regards, magnus, Service Team manager on 4 Aug 2023
Dear Jeannine,thank you for rating us .Welcome back !

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was superb! The staff is very friendly and accommodating. We walked everywhere very easily. Gamla Stan is charming! The hotel is a bit run down and our room was quite small. However, we would stay there again but ask for a larger, sunnier room.
Stayed 3 nights in Jul 2023
Response from Shirin / service host on 13 Jul 2023
Hi Krystal!Thanks for rating us! We are happy that you had a nice stay with us. We have an ongoing renovation at the hotel and right now we are painting the doors. The hotel is from 1650 so our rooms are generally small so its better to book our larger rooms Superior rooms next time.Hope to see you again!

8/10 Good

Krystal

Travelled with family
Liked: Cleanliness, staff & service
The location was excellent and the staff are all very friendly, helpful and accommodating. There is a free breakfast with many choices. Although Rick Steve’s book described the hotel as “charming”, it’s generally run down. Our particular room was extremely small, the closet was literally 12” wide with 3 hangers, there was no place to put luggage or clothing. We had to live out of our suitcases, which were on the desk. However, the bed was quite comfortable and we really appreciated the location in Gamla Stan, which was walkable to everything.
Stayed 1 night in Jul 2023
Response from Shirin / service host on 10 Jul 2023
Dear Krystal,Thanks for reviewing our hotel! Im sorry that you felt that the hotel is run down, we do renovation all the time and have just painted all our doors. Our rooms are in general small since its an old building from 1650. We hope you had a nice stay and hope to see you again!Best Regards

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Shirin / service host on 17 Jul 2023
Hi Linda!It looks like you had a nice stay with us! we hope to see you again!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location too!
The man at the reception desk went above and beyond helping me travk my lost luggage. Because we checked out so early in the morning, we were given bag bfasts and coffees to take with us. Great service at this hotel.
Stayed 1 night in Jun 2023
Response from Shirin / service host on 4 Jul 2023
Dear Paula,We are happy that you enjoyed your stay with us and also that you found your lost luggage! We hope to see you again!Best Regards

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and had a great breakfast!
Stayed 2 nights in Jun 2023
Response from Magnus, Service Team Manager on 1 Jul 2023
Dear Cynthia,great to hear !All the best !

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a gem. Room is european in size, but enough room for suitcases and to be comfortable. It's location is fantastic. You can walk around the entire old town easily, and I am not a great walker. I noticed on a # of occasions that the chief would get something special for a child staying there and he suggested to us to take coffee to the roof deck, which we had not considered. Highly recommend.
Stayed 3 nights in Jun 2023
Response from Best regards, Magnus, Service Team Manager on 30 Jun 2023
Dear Glenn,Many thanks for the very positive feedback.This is much appreciated. Great to hear you haad a nice stay with us and hope to see you again.

10/10 Excellent

Amy M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in the Heart of Stockholm
I can't recommend the Scandic Gamla Stan enough. I came to Stockholm on business & extended my stay for a vacation. Knowing I wanted to stay in Gamla Stan I found this gem. The location was great & walkable to everything yet on a quiet street where you don't have a lot of noise. The rooftop patio was perfect to enjoy the beautiful Stockholm summer. Morning breakfast was always delicious & well stocked. I had to leave for my flight early in the morning so they had breakfast to go bag ready for me in the morning. The staff was very friendly & helpful. I will definitely book here again for my next Stockholm trip.
Stayed 5 nights in Jun 2023
Response from Best regards, Magnus, Service Team Manager on 30 Jun 2023
Dear Amy,We are glad to hear you enjoyed staying with us and we hope to see you again in the future. Many thanks.

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness
Wonderful old building but that also meant furniture, carpeting and bathrooms a bit worn. Lack of a/c was an issue. Breakfast and servicewas good altho reception service could have been better.
Stayed 2 nights in Jun 2023
Response from Best regards, Magnus, Service Team Manager on 29 Jun 2023
Dear Jane ,Thank you for the feedback. I see tht there is improvement for us and I.m sorry about that. Great to hear about the breakfast !Have a wonderful summer !

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness
Great location near metro station and farmers market.
Stayed 1 night in Jun 2023
Response from Magnus, Service Team manager on 27 Jun 2023
Dear Stephen,Thank you for the rating and feedback.Great that you enjoyed our location.Best regards

8/10 Good

Kyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was very old hotel and great location.
Stayed 1 night in Jun 2023
Response from Magnus, Service Team Manager on 26 Jun 2023
Dear Kyu,thank you for rating us and giving feedback.All the best !

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous hotel in an excellent location. The staff were all very friendly and helpful
Stayed 3 nights in Jun 2023
Response from Magnus, Service Team Manager on 23 Jun 2023
Dear John,thank you so much for the review !Best regards

10/10 Excellent

Kimberly, Normandy Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to metro station and they serve an AMAZING breakfast.
Stayed 3 nights in Jun 2023
Response from Magnus, Service Team Manager on 18 Jun 2023
Dear Kimberly,Thank you for the rating and positive feedback. Great that you had a nice stay with us.Best regards,

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was conveniently located and easy to get to. Front desk staff were very pleasant and helpful. Breakfast buffet was excellent. Rooms were small but comfortable.
Stayed 4 nights in Jun 2023
Response from Magnus, Service Team Manager on 18 Jun 2023
Dear Dave,thank you for the kind feedback regarding staff and breakfast. This is much appreciated.Best regards

8/10 Good

ian

Stayed 2 nights in Jun 2023
Response from Shirin / Service host on 5 Jul 2023
Dear Ian,Thanks for the 4 star review! We are happy that you had a good stay with us!Best Regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Looking for a cozy old hotel in Gamla Stan? Look no further. Such a nice contrast to a chain hotel in other parts of Stockholm. The breakfast smorgasbord alone is worth the very reasonable nightly rate. The desk staff go out of their way to be helpful, including one who called a department store when I misplaced a credit card. If you are a walker, you can get just about anywhere a tourist needs to go within a short time. We highly recommend this property.
Stayed 3 nights in May 2023
Response from Shirin / service host on 10 Jun 2023
Dear John,Thanks for reviewing us! Were happy to hear that you had a nice stay with us and that you could find your credit card :-)We hope to see you again!Kind Regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Shirin / service host on 7 Jun 2023
Hi!Thanks for rating us! We are happy that you had a nice stay with us and hope to see you again!

10/10 Excellent

John

Stayed 4 nights in May 2023
Response from Magnus, Service Team manager on 24 Jun 2023
Dear John,thank you so much for the rating.All the best !

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Shirin / service host on 5 Jun 2023
Hi Scott!Thanks for rating us! we hope to see you again!