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Reviews of Courtyard by Marriott Zurich North

4 out of 5
Courtyard by Marriott Zurich North
Max-Bill-Platz 19, Zürich, ZH

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 642 reviews" "
Rating 8 - Good. 270 out of 642 reviews" "
Rating 6 - Okay. 55 out of 642 reviews" "
Rating 4 - Poor. 13 out of 642 reviews" "
Rating 2 - Terrible. 11 out of 642 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excluding several elevator issues that were sometimes annoying, our experience was great! This was our 4th stay at this property in the past 2 years, and we always look forward to going back. The reception, housekeeping, and food staff are all super nice and personable. Location is easy to get to Oerlikon train station, Migros across the street for snacks, and there is a city bus stop literally 20 steps from the front door. Recommend this property? YES!
Stayed 6 nights in Mar 2024
Response from Lilly on 27 Mar 2024
hank you so much for taking the time to share your experience with us! We're thrilled to hear that you found your room comfortable and well-equipped, and that you enjoyed our breakfast offerings. Our location near Oerlikon train station is indeed convenient for our guests, and we're glad it suited your needs. We'll be sure to pass along your kind words to the rest of our team. We hope to welcome you back again soon for another great stay

6/10 Okay

Aviv

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Nice staff and decent hotel. Room wasn't clean at check in (multiple hairs on bed and such) but no cleaning staff were available because it was the weekend at the late evening hours so we had to clean ourselves. We had breakfast at the hotel because we were in a rush, it's 25 CHF per person (~$30 USD) for a buffet style breakfast which was WAY over expensive for the variety offered or the taste (which wasn't bad, but definitely wasn't very good). We will not be returning to this property.
Stayed 1 night in Mar 2024
Response from Chris Mutzner on 5 Mar 2024
Dear AvivThank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your visit.We deeply regret that your room was not cleaned to our usual high standards upon your arrival. Your comfort and satisfaction are our top priorities, and we are truly sorry for any inconvenience this oversight may have caused. We understand the frustration of having to clean yourselves due to the unavailability of our cleaning staff during late evening hours, especially on weekends.Regarding your experience with our breakfast buffet, we apologize that it did not meet your expectations in terms of variety and taste. We strive to offer a high-quality dining experience for our guests, and we regret that we fell short on this occasion. Your feedback is valuable to us, and we will take it into consideration as we continually strive to improve our offerings.We understand your decision not to return to our property, but we sincerely hope that you will reconsider in the future. We would appreciate the opportunity to regain your trust and provide you with the exceptional experience that you deserve.Once again, please accept our apologies for the shortcomings you encountered during your stay. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly.Warm regards,Chris MutznerFrontoffice AgentCourtyard by Marriott

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2023
Response from Martin Zimmermann Supervisor Frontoffice on 16 Nov 2023
Hallo Joseph, danke für Ihr Feedback. Es freut uns dass Sie sich die Zeit genommen haben Ihren Aufenthalt bei uns zu bewerten. Es würde uns freuen Sie bald wieder bei uns begrüssen zu dürfen.

8/10 Good

GIANNINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay! Delicious breakfast! Many restaurants right beside the hotel, I even think they are part of the hotel but they have many options. We tried the sushi place and it was top!
Stayed 3 nights in Sep 2023
Response from Martin Zimmermann Supervisor Frontoffice on 16 Nov 2023
Thank you for your review and that you enjoyed our breakfast. It was a pleasure for us to welcome you as a guest in our hotel.

10/10 Excellent

Jim, Pompano Beach

Stayed 1 night in Sep 2023
Response from Martin Zimmermann Supervisor Frontoffice on 16 Nov 2023
Lieber Jim, danke dass Sie sich die Zeit genommen haben Ihren Aufenthalt zu bewerten, und dass Sie diesen geniessen konnten und Ihren Vorstellungen entsprach.Wir hoffe Sie bald als Gast wieder begrüssen zu dürfen.

10/10 Excellent

Bhagwati, Dundas

Liked: Cleanliness, amenities
Clean, quiet and spacious room. Excellent location of the hotel.
Stayed 4 nights in Sep 2023
Response from Emma Gaio on 18 Sept 2023
Dear BhagwatiThank you so much for taking the time to share your wonderful review of our hotel! We are delighted to hear that you had such a positive experience during your stay with us.It's fantastic to know that you found our location to be great. We take pride in our hotel's convenient and strategic location, and we're thrilled that it contributed to making your stay even more enjoyable. Whether you were here for business or leisure, being in the heart of such a vibrant area certainly has its perks.We also appreciate your kind words regarding your overall stay. Our team works tirelessly to provide our guests with exceptional service and a comfortable environment, so it's rewarding to see that our efforts have paid off during your visit.Your feedback is incredibly valuable to us, and it serves as a great source of motivation for our team to continue delivering top-notch experiences to all our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back to our hotel in the near future. If you have any further comments or suggestions, please feel free to reach out to us anytime.Warm regards,Emma GaioCourtyard Zurich North

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Emma Gaio on 18 Sept 2023
Thank you for choosing to stay at our hotel, and for taking the time to leave us a positive review. We're thrilled to know that you enjoyed your stay with us.Dear RuthYour satisfaction is our top priority, and we look forward to welcoming you back on your next visit. If you have any specific feedback or requests in the future, please don't hesitate to reach out.Warm regards,Emma GaioCourtyard Zurich North

4/10 Poor

Lyndon, Miami

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Some of the service staff needs retraining/ I suspect English is a barrier / they try but don’t recommend for anyone that cannot communicate in the local language
Stayed 5 nights in Aug 2023
Response from Emma Gaio on 18 Sept 2023
Dear LyndonWe appreciate you taking the time to provide feedback on your recent visit to our hotel. Your comments are invaluable to us as we continuously strive to improve our services.We apologize for any inconvenience you experienced due to communication issues with some of our staff members. Please know that we take your concerns seriously, and we are committed to addressing them promptly.We value your recommendation and would like to assure you that your feedback will guide us in making necessary improvements. We hope you will consider giving us another opportunity to exceed your expectations in the future.Thank you for your honest feedback, and please feel free to contact us directly if you have any further comments or suggestions.Warm regards,Emma GaioCourtyard Zurich North

10/10 Excellent

Thomas, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 3 nights in Aug 2023
Response from Agustin Bergamo Front Office Manager on 5 Oct 2023
Dear Thomas,A million thanks for your fantastic review regarding your recent stay at Courtyard by Marriott. We are more than happy about your 5 star rating. Please come back soon for another brilliant stay. Kind regardsAgustin

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Swiss Hotel.
Beautiful Hotel. Clean environment and great customer service from everyone we meet. Food was so delicious. Dinner was amazing. Waiter Chris was really nice. Breakfast was amazing. Coffee was delicious.
Stayed 3 nights in Jul 2023

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location. Did not use restaurant. Helpful staff
Stayed 3 nights in Jun 2023
Response from Sergey S on 8 Jul 2023
Dear Donald,We are delighted to hear that you had a great time staying at the Courtyard by Marriott Zürich Nord.Our main goal is to deliver our guests the best possible experience, and hearing positive feedback like yours helps us feel inspired to continue to do so.So thank you very much for taking the time to send us your kind feedback. We will make sure that all issues will be adressed.We look forward to welcoming you again and remain at your disposal for any further assistance.Best regards,Sergey SFront Office Agent

8/10 Good

Preet M S

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jun 2023
Response from Sergey S on 8 Jul 2023
Dear Donald,We are delighted to hear that you had a great time staying at the Courtyard by Marriott Zürich Nord.Our main goal is to deliver our guests the best possible experience, and hearing positive feedback like yours helps us feel inspired to continue to do so.So thank you very much for taking the time to send us your kind feedback. We will make sure that all issues will be adressed.We look forward to welcoming you again and remain at your disposal for any further assistance.Best regards,Sergey SFront Office Agent

10/10 Excellent

Anil

Stayed 2 nights in Jun 2023
Response from Front Office Team on 25 Jun 2023
Thank you so much!

10/10 Excellent

Fanny

Stayed 2 nights in May 2023
Response from Sergey S. on 17 May 2023
Dear Fanny,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sergey ShetyashinFront Office AgentCourtyard by Marriott Zurich North

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed in several Oerlikon (North Zurich) Hotels over the years, the Courtyard Marriott is one of the best. The hotel staff are GREAT! The Oerlikon train station is a 5min walk; Bus stop is directly in front of the hotel; A dozen excellent restaurants are all within a 10min walk; A Coop is right across the street (for snacks and goodies); The breakfast buffet is good, and the hotel is very safe, quiet and clean. The suites are pricey and rather small for the cost, but are very nice and well maintained. Will we book this hotel again?... Absolutely!
Stayed 6 nights in Apr 2023
Response from Sergey Shetyashin, Front Office Agent on 23 Apr 2023
Dear Vincent.Thank you very much for your feedback. It was an absolute pleasure to welcome you at the hotel.We hope to see you again soon!Warmest regards

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great Staff
Response from Sergey Shetyashin on 18 Feb 2023
Thank you for the constructive feedback.We look forward to welcoming you again soon at the Courtyard by Marriott!RegardsFront Office

8/10 Good

Jania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel but the air conditioning situation has to improve. My family and I had a terrible night because we WERE soooo hot!! Woke up sweating. I will try to find another hotel that has air conditioning. This is NOT ok. Such a shame!!!
Response from Sergey Shetyashin on 18 Feb 2023
Thank you for the constructive feedback.We look forward to welcoming you again soon at the Courtyard by Marriott!RegardsFront Office

8/10 Good

William

Stayed 1 night in Dec 2022
Response from Sergey Shetyashin on 18 Feb 2023
Thank you for the constructive feedback.We look forward to welcoming you again soon at the Courtyard by Marriott!RegardsFront Office

2/10 Terrible

Jai, London

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Checked in on Monday 26th December 22., there was no shower gel in my room dispenser. Told reception next morning again nothing on Tuesday. Got the shower gel on Wednesday 28th. For Marriott that's absolutely shocking for me. Breakfast I felt was poorly refilled. Had to keep trying the staff that this is missing etc rather then them initiating refills. Very disappointed :(
Response from Nicholas Morgenthaler on 10 Feb 2023
Dear JaiI am sorry to hear that your expectations were not met.Receiving honest feedback from our guests is vital to understand what points can be improved.Your feedback will be shared with the F&B, Reception and Housekeeping departments so we can prevent this kind of issues from happening in the future.We thank you for taking the time to write this review and hope that you will allow us to provide you a much better stay next time you are in zurich.Best regards,

10/10 Excellent

Kurt

Stayed 7 nights in Nov 2022
Response from Front Office on 29 Dec 2022
Thank you for your Constructive Feedback.See you again soon at Courtyard by Marriott Zürich NordRegards

10/10 Excellent

ganesh c

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Augustine at the front desk was the finest I hv met at the multitude of marriotts that I hv stayed over my lifetime Simply almost like family—way to go Augustine—-took care of everything like placement of my moms room next to ours —providing a handicap accessible room and doting over the smallest details with us made us feel very welcome to Zurich
Stayed 1 night in Jul 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great! Purchased train tickets right at hotel. Train station within 8 minutes walking!
Stayed 3 nights in Jul 2022

10/10 Excellent

Andrew

Stayed 4 nights in Jun 2022

6/10 Okay

Tan, Georgetown

Travelled with family
Liked: Cleanliness
I booked this hotel for my last night of a 3 week trip in Switzerland so I don't have to drive through Zurich traffic. What was handy was a Coop across the street for the last minute shopping, but limited choice of restaurants.
Stayed 1 night in May 2022

10/10 Excellent

Dhananjay

Stayed 1 night in Nov 2021

10/10 Excellent

VERONICA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited for 3 2-day stays over a two week period during a family visit to Zurich. The front desk staff was uniformly warm, active and knowledgeable. So impressive to watch them switch between several languages. The hotel is well maintained and cleaning staff attentive and careful. The location is terrific - just blocks from the Oerlikon station so access to all of Zurich is easy without staying in a pricey downtown hotel.
Stayed 2 nights in Oct 2021

10/10 Excellent

sheezan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel near the airport 15 mins drive and 5 mins walk from orlekion train station
Stayed 1 night in Oct 2021

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriot never dissapoints
Marriot is always excellent in every aspect of your stay. Cleaness and attention excellent! The location is a highlight!. Just a block from the train and tram station, a big supermarket, and bunch of places for coffee and food. Staying there again if I go to Zurich.
Stayed 2 nights in Oct 2021

6/10 Okay

Jana

Liked: Cleanliness, staff & service
The staff was excellent.
Stayed 5 nights in Sep 2021

10/10 Excellent

Elodie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
It was just one night but it was the night of our life :-D We slept so well that night (perfect temperature, no noise AT ALL, no light thanks to the thick curtains, very very confortable beds…)! Moreover, perfectly located between train station, Halle 622, shopping center COOP, many restaurants, etc…) and very sweet staff!
Stayed 1 night in Sep 2021

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for a night or two in Zurich
Stayed 1 night in Aug 2021

6/10 Okay

Gwen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very close to the train station
Stayed 1 night in Aug 2021

8/10 Good

Saud

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Gabriel Dellova on 23 Aug 2020
Thank you very much indeed for your wonderful review and for taking the time to share your experience. It is great to hear you have enjoyed your time with us. We are looking forward to having you with us again in the near future. Yours sincerely,

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Sandip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was truly amazing and made our stay lovely
Stayed 2 nights in Dec 2019
Response from Jan Lim on 5 Jan 2020
Dear Guest, Thank you for taking the time to write a review. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for having taken the time and come visit us again soon! Best Regards, Jan Lim FO Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous. Everyone that we spoke to was helpful and friendly.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Irene

Stayed 1 night in Oct 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was Marriott standard. I was a bit thrown off by the price of parking. As everywhere else in Germany, Austria and Switzerland, parking is at a premium. The hotel does not have parking. The parking deck was easily accessed within the hotel. Just surprised at the price. I do realize Marriott has no say on the cost of parking.
Stayed 1 night in Oct 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in convienient location!
The service was lovely upon checking in and checking out. The staff at reception were very welcoming and friendly. The location of the hotel is fantastic, it's a few minute s walk from Oerilikon station, which is only another 5 minute train ride to Zurich city centre. To the airport was only 5 mins away in the other direction. There is also a large Coop supermarket across the street. As for the room itself, it was exceptionally clean. No complaints! Would definitely recommend.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Deven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel away from City
Good hotel if you get in good deal. Just make sure your room is not next to service room. They keep opening and closing the service room door all night. We had to move our room next day. Close to the tram and train station. Starbucks is next to the hotel. Tram S14 goes straight from Main Station.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Riyad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor things will lead you to perfection
The hotel is almost great with minor things to add for the great to be. Breakfast selection could be better for 4 stars hotel in Zurich. Room and toilette amenities should be better by adding good brands and better selection of coffee like espresso machine. Rooms are perfectly spacious. Great welcoming staff.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to city and good value
Clean room in nice area slightly outside city center but short walking distance to train/trams into the city and from airport. Hotel offered comfort expected of a Courtyard, including consistent wifi service, and for me was good value.
Stayed 1 night in Jun 2019