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In the check-in line, we were met by a nice person who chatted with us and walked us to the first available agent Everything about the stay was almost perfect Only glitch was their wi-fi, would not work with my Chromebook. They had great tech support but who wants 15 min of tech support on vacation... ...
We had an amazing view and the location was great. The room was comfortable and it was very clean. The door latch from the inside was broken but otherwise no complaints.
This was my first time in NYC and we stayed in this hotel which was just a 3 minute walk into the heart of time square where all the action happens! The staff was more than excellent. They have 24 hour room service (charged) and movies on demand (charge) which is a great option if you would like ...
Victor the Bellman was awesome...took great care of us along with Joel the manager on duty. Love the Classic Old World Charm of this hotel. Great Location... My only request is to have an Ice Machine on every floor! I Love Ice and Ice water...we were on the 17th floor and the closest Ice Machine ...
Hotel very central, clean and staff very helpful. Starbucks just across the street. Food in diner (T45) is lovely and fairly reasonably priced.
Great hotel, in a great location! Looking forward to our next stay. Fast, easy and free early check in. Comfortable and clean hotel. Nothing bad to say.
Staff were very friendly, helpful and dedicated to. Serving their guests. We were in a room w/two double beds with 4 people. Plenty of room, large bathroom w/ all ammenities. Could not have been better. Location is great for exploring nyc. Adjacent to NYCPD station, so security was never an issue. ...
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