Private beach, sun-loungers, beach umbrellas

Reviews of Khalidiya Palace Rayhaan by Rotana

5 out of 5
Khalidiya Palace Rayhaan by Rotana
Corniche Road West, Opp. Emirates Palace, Near ADNOC, Abu Dhabi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 657 out of 1005 reviews" "
Rating 8 - Good. 264 out of 1005 reviews" "
Rating 6 - Okay. 50 out of 1005 reviews" "
Rating 4 - Poor. 15 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maxim, Moormerland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was already second time in this hotel - nice place for family vacation. Big pool, own beach. Alcohol-free hotel perfectly suitable for families with kids. Friendly staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

Allan Edward Paul, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another memorable stay at the khalidyia. Great service throughout. Special thanks to all the breakfast staff and Arshad around the pool who is always smiling and working really hard, nothing is ever a problem to him. We look forward to returning.
Stayed 10 nights in Mar 2024
Response from Khalidiya Palace Rayhaan by Rotana on 21 Mar 2024
Dear Mr. Paul Warm greetings from Khalidiya Palace Rayhaan by Rotana and thank you so much for sharing your feedback here on Expedia! We are thrilled to hear that you had another memorable stay. Providing exceptional service is our top priority, and we're delighted that our breakfast staff and Arshad made such a positive impact on your visit. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful stay. Kind regards, Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Abdalla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really second to none. Fully complete and comprehensive 5* operation. Very highly recommended 🌝
Stayed 6 nights in Mar 2024
Response from Khalidiya Palace Rayhaan by Rotana on 14 Mar 2024
Dear Mr. Abdalla, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you so much for your glowing review and for sharing here on Expedia review platform! We are absolutely thrilled to hear that you found our property to be second to none and that you experienced a fully complete and comprehensive 5-star operation during your stay. Your recommendation means the world to us!Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to receive such positive feedback. We're grateful for your kind words and for choosing to stay with us.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Sincerely, Harald Feurstein General Manager

8/10 Good

Faisal

Liked: Staff & service, property conditions & facilities
Nice location. Needs some refurbishing in some area. Can make some improvement in Breakfast menu
Stayed 2 nights in Mar 2024
Response from Khalidiya Palace Rayhaan by Rotana on 14 Mar 2024
Dear Mr. Faisal, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you for sharing your feedback with us following your stay. We're pleased to hear that you enjoyed our hotel's location. We understand the importance of a convenient and accessible location for our guests, and we're glad it contributed positively to your experience.Your comments regarding the need for refurbishing in certain areas and the breakfast menu are duly noted. We are continuously striving to enhance our facilities and services to better meet the expectations of our guests, and your feedback will certainly be taken into consideration as we plan for future improvements.We value your input and hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable stay.Sincerely, Harald FeursteinGeneral Manager

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely first rate on every level. Rooms are far above average, staff is attentive and friendly and the breakfast buffet is to die for. All-round excellence.
Stayed 2 nights in Jan 2024
Response from Khalidiya Palace Rayhaan by Rotana on 16 Jan 2024
Dear Mr./Ms. Don, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you so much for your incredibly kind words and positive feedback! We are thrilled to hear that you had an absolutely first-rate experience during your stay with us.It's wonderful to know that you found our rooms to be far above average, and we're delighted that our staff's attentiveness and friendliness left a lasting impression on you. Additionally, we're thrilled that you enjoyed our breakfast buffet – we strive to provide a diverse and delicious selection for our guests.Your recognition of our all-round excellence means a lot to us, and we appreciate you taking the time to share your experience. It's guests like you that motivate us to continually provide the best service possible.Thank you once again for choosing to stay with us!Sincerely, Majd El ZyrExecutive Assistant Manager

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Khalidiya Palace Rayhaan by Rotana on 16 Jan 2024
Dear Mr. David, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El Zyr Executive Assistant Manager

10/10 Excellent

Kuan-Chuen

Stayed 8 nights in Dec 2023
Response from Khalidiya Palace Rayhaan by Rotana on 20 Dec 2023
Dear Mr./Ms. Kuan-Chuen, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

2/10 Terrible

Rosangela

Disliked: Staff & service, room comfort
Disappointed
I wish it was better. We checked in and front desk asked what brought us to their hotel, we told them we were running the Marathon in the morning. They gave us an upgrade we did not ask for but appreciated. we later realized was right above a restaurant with live very loud music, the hotel did not help with ear plugs or offer us to move rooms and we were stuck listening to it until 11pm when the website says 930 it ends. our race started at 6am the next day. we received and apology the next morning and 20% discount on a future stay.
Stayed 1 night in Dec 2023
Response from Khalidiya Palace Rayhaan by Rotana on 16 Jan 2024
Dear Ms. Rosangela, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you encountered during your stay. We regret to hear about the unexpected challenge with the room upgrade, particularly its proximity to the restaurant with loud music. We understand the importance of a restful night, especially before a marathon, and we genuinely apologize for the disruption this caused. It's disappointing to learn that we did not provide immediate solutions.We take your feedback seriously and will use it as an opportunity to improve our services. Your satisfaction is our priority, and we appreciate your understanding. We are glad to hear that you were happy with 20% discount on your future stay. We hope this gesture demonstrates our commitment to making amends for any inconvenience you experienced.Should you decide to give us another chance in the future, we would love the opportunity to provide you with a more positive and seamless experience.Once again, thank you for your valuable feedback, and we wish you continued success in your future endeavors.Kind regards,Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Akhil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly exceptional, featuring a welcoming staff and outstanding cuisine. The team is consistently cheerful and eager to assist, making an effort to fulfill various requests. The private beach and pool facilities enhance the overall experience.
Stayed 2 nights in Dec 2023
Response from Khalidiya Palace Rayhaan by Rotana on 20 Dec 2023
Dear Mr. Akhil, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback on Expedia review platform. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a memorable and wonderful stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Harald FeursteinGeneral Manager

8/10 Good

MOC

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
F1 weekend 2023
Great service delay at the check in because it was registered on a company and the name of the reservation didn’t match the name of the guest. However the manager sorted it out within 30 minutes claiming it’s due to security reasons of governmental quarters nearby. The location is great down distance from the centre but the beach and entire place is more quiet thanks to this. The food was very good, entire place very clean and service especially the room cleaning was excellent. A very enjoyable stay for me and my family.
Stayed 7 nights in Nov 2023
Response from Khalidiya Palace Rayhaan by Rotana on 12 Dec 2023
Dear Valued Guest, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your recent stay. It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you and your family back to our hotel as our valued guest in the future. Sincerely yours, Harald FeursteinGeneral Manager

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fab, the staff were so welcoming and helpful. The location was fab, as it was very close to the UAE Palace and the Founders Memorial
Stayed 5 nights in Nov 2023
Response from Khalidiya Palace Rayhaan by Rotana on 1 Dec 2023
Dear Mr. Jason, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your stay. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a wonderful stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with good facilities. Great pool area and private beach. Lots of activities for those that want to take part. Staff all very friendly and helpful. Food choices were reasonable with a large and varied selection available at the breakfast buffet. Free self parking and valet options available.
Stayed 3 nights in Nov 2023
Response from Khalidiya Palace Rayhaan by Rotana on 1 Dec 2023
Dear Mr./Ms. Graeme, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your stay. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a wonderful stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Khalidiya Palace Rayhaan by Rotana on 24 Nov 2023
Dear Mr. John, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Jacek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel zasługuje na 5 gwiazdek..Świetne baseny, dobra dostępność leżaków, fajna plaża z niesamowitym widokiem na Etihad Towers. Dobre, różnorodne śniadania.
Stayed 5 nights in Nov 2023
Response from Khalidiya Palace Rayhaan by Rotana on 15 Nov 2023
Dear Mr./Ms. Jacek, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice for your stay and for taking the time to share your views here on Expedia review platform.We are delighted that you very much enjoyed your stay; here at Khalidiya Palace Rayhaan, we always do our utmost in providing the highest level of service and facilities to our valued guests. Therefore, your review is truly a testament to all our efforts in making sure that valuable guests like you will have a wonderful expereince in the hotel. We are happy that we were overall able to provide a customer service well beyond your expectations. It has indeed been our privilege to serve you and we do look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon. With kind regards, Majd El ZyrExecutive Assistant Manager

8/10 Good

Hanif

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and affordable in nice part of the city
Stayed 2 nights in Oct 2023
Response from Khalidiya Palace Rayhaan by Rotana on 8 Nov 2023
Dear Mr. Hanif, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. It is such a pleasure to receive such positive feedback and you may rest assured that we will most certainly strive to maintain if not further improve upon our standards.Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for small children/ toddlers
Great hotel, perfect for families with small children those are also main customers in this hotel so you need to count with that. We will for sure come back :)
Stayed 5 nights in Oct 2023
Response from Khalidiya Palace Rayhaan by Rotana on 24 Oct 2023
Dear Ms. Andrea, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia (Hotels.com) review platform. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a memorable stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

8/10 Good

Stacey

Stayed 3 nights in Oct 2023
Response from Khalidiya Palace Rayhaan by Rotana on 1 Nov 2023
Dear Ms. Stacey, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Volha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecr
Our 2-days holiday were great in the Khalidiya Palace. Location is perfect for walking, visiting signs and relaxing at the beach. Lunch in the restaurant was delicious, beach and pool are amazing. Very friendly staff. Would be happy to stay there again someday.
Stayed 2 nights in Oct 2023
Response from Khalidiya Palace Rayhaan by Rotana on 13 Oct 2023
Dear Valued Guest, Warm greetings and thank you having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia review platform. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a memorable stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Jahn

Stayed 3 nights in Oct 2023
Response from Khalidiya Palace Rayhaan by Rotana on 31 Oct 2023
Dear Mr./Ms. Jahn, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but limited access to good restaurants and bars
Stayed 9 nights in Sep 2023

10/10 Excellent

Badar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
استاذ يوسف في الاستقبال بشوش وروحه حلوه
Stayed 5 nights in Sep 2023
Response from Khalidiya Palace Rayhaan by Rotana on 6 Oct 2023
Dear Mr./Ms. Badar, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team especially to Youssef and I am confident that this will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

10/10 Excellent

VMR

Stayed 4 nights in Sep 2023
Response from Khalidiya Palace Rayhaan by Rotana on 23 Oct 2023
Dear Valued Guest, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Aviad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel perfect location perfect crew
Stayed 7 nights in Sep 2023
Response from Khalidiya Palace Rayhaan by Rotana on 6 Oct 2023
Dear Mr./Ms. Aviad, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that this will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

10/10 Excellent

Remy

Amazing Place to Stay
The hotel is located right on the water and across from the presidential palace. This offers amazing views on the higher levels of the hotel. All of the staff were extremely helpful and friendly. From recommending local things to try/visit to food within the hotel restaurants. The hotel doesnt serve alcohol, but if you need to purchase some there are stores nearby within a 5 min taxi ride. I would recommend anyone to stay here as the prices were very reasonable. I also recommend the breakfast buffet. The entire spread was visually appealing with a wide array of choices. I will be staying here again for sure. 5 stars!!
Stayed 8 nights in Aug 2023
Response from Khalidiya Palace Rayhaan by Rotana on 7 Sept 2023
Dear Mr./Ms. Remy, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your stay. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a memorable stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Harald FeursteinGeneral Manager

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great hotel, spacious room and bathroom. Pool and beach steps away.
Nice sand beach with enough sunbeds all day long
Spacious room with sitting area
Stayed 6 nights in Jun 2023
Response from Khalidiya Palace Rayhaan by Rotana on 31 Jul 2023
Dear Ms. Selena, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Harald FeursteinGeneral Manager

10/10 Excellent

Djaou

Stayed 1 night in Jun 2023
Response from Khalidiya Palace Rayhaan by Rotana on 31 Jul 2023
Dear Mr./Ms. Djaou, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

4/10 Poor

Munawar

Liked: Staff & service
Disliked: Property conditions & facilities
I would not consider this hotel as 5 Star.
Stayed 1 night in Jun 2023
Response from Khalidiya Palace Rayhaan by Rotana on 22 Jun 2023
Dear Valued Guest, Thank you for sharing your review following your recent stay with Khalidiya Palace Rayhaan by Rotana.We regret to know that you were not satisfied with your stay based on the rating and feedback you've given us and we would like to apologize for the inconvenience you have had. We are very interested to know what went wrong during your visit hence, we would appreciate if you could kindly elaborate on your feedback in order for us to check and improve this area. We sincerely hope that this isolated experience will not deter you from visiting us again. Meanwhile, we look forward to welcoming you back at Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.Yours sincerely,Harald FeursteinGeneral Manager

6/10 Okay

Mohamed

Stayed 1 night in May 2023
Response from Khalidiya Palace Rayhaan by Rotana on 22 Jun 2023
Dear Mr. Mphamed, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback in Expedia review platform relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

6/10 Okay

philip

Stayed 8 nights in Apr 2023
Response from Khalidiya Palace Rayhaan by Rotana on 3 May 2023
Dear Mr. Philip, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Khalidiya Palace Rayhaan by Rotana on 3 May 2023
Dear Valued Guest, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Khalidiya Palace Rayhaan by Rotana on 3 May 2023
Dear Valued Guest, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

8/10 Good

Augusto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Great escape from the daily life. Beautiful hotel, nice structure, very cool pool area. Beach is small but cozy. Everyone is super friendly and helpful. You feel welcome there. The only turn down would be the food/drink service at the pool. Not a lot of options, staff not really interested in getting your order. And last but not least, there’s not alcoholic drinks. The hotel is in a very nice location, close to the Corniche. And there’s a Careem bike station right in front of the hotel (very useful).
Stayed 3 nights in Apr 2023
Response from Khalidiya Palace Rayhaan by Rotana on 25 Apr 2023
Dear Mr. Augusto, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your stay. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a memorable stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests.At the same token, we take note of your added comments and we thank you for sharing your thoughts with us. We also note your comment regarding our hotel being a dry hotel. “Rayhaan” is in fact a brand of Rotana which seeks to restore the values of the contemporary Arabian culture and as such we are not serving any kind of alcohol in the hotel. This information is indeed noted on all booking channels as far as we are aware of. In the case of Travel Agencies, this is well known and well communicated with all our partners and we are sorry to hear that in your case this information has not been passed on. Nevertheless, you may rest assured that all your comments are well taken on board as we always strive to improve where we can to meet and where possible exceed guest expectations. Once again thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Harald FeursteinGeneral Manager

8/10 Good

Celia Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice relaxing stay. Staff very helpful.
Stayed 6 nights in Mar 2023
Response from Khalidiya Palace Rayhaan by Rotana on 3 Apr 2023
Dear Ms. Celia, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia review platform.We are pleased to learn that you had an enjoyable and relaxing stay. We are also very glad to know that the service provided by our Team Members made your stay a wonderful expereince. It is such a pleasure to receive such positive feedback and you may rest assured that we will most certainly strive to maintain if not further improve upon our standards.Once again thank you and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon.Kind regards,Harald FeursteinGeneral Manager

8/10 Good

OSAMA

Stayed 6 nights in Mar 2023
Response from Khalidiya Palace Rayhaan by Rotana on 13 Apr 2023
Dear Mr. Osama, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

10/10 Excellent

elias

Travelled with family
Liked: Cleanliness, staff & service
Great property in very nice location. 5 star deserved
Stayed 1 night in Mar 2023
Response from Sukaina on 13 Mar 2023
looking forward to welcome you again in our hotel

10/10 Excellent

Waqas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Amazing, definitely will be visiting again! Stunning views, well worth upgrading to the sea-view.
Stayed 3 nights in Feb 2023
Response from Sukaina on 13 Mar 2023
Looking forward to welcome you in our hotel again

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experienced
Perfect beautiful place to relax and the swimming pool “WOW”. Definitely will come again
Stayed 2 nights in Sep 2020
Response from Chadi Nicolas on 21 Sept 2020
Dear Hotels.com member, Thank you for taking the time to post your wonderful review on Hotels.com. I am delighted to know that you had a memorable stay with us and it is indeed gratifying to receive such compliments from one of our satisfied guests. Rest assured that your feedback has been shared with the team. We look forward to welcoming your back to the hotel soon, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

10/10 Excellent

Hakim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Chadi Nicolas on 26 Jul 2020
Dear Hotels.com member, Thank you for posting your review on this platform. We are delighted to know that you had a wonderful stay with us and we exceeded your expectations. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I left a clothing item in my room. I realized about 5 hours after checking out and called the property. They eventually got back to me and said the cleaners were not able to find the item. So that says a lot. For sure I left the item there. The checkin and overall customer service was below standards for a 5 star hotel. For sure will not be returning there. Not worth it.
Stayed 2 nights in Jul 2020
Response from Chadi Nicolas on 27 Jul 2020
Dear Hotels.com Member, Thank you for taking the time to share with us your recent experience. As we are committed to deliver exceptional service every time, we are in the daily process of improving our standards and our guests’ expectations. Therefore, we regret to know that you were not satisfied with your stay with us, particularly with our service and your check-in experience. Rest assured that these have been highlighted to the team for corrective action. Moreover, please be assured that our team did their best to check the whereabouts of your item in our Housekeeping and Lost and Found sections, and unfortunately nothing was found after the thorough investigation. Thank you once again for your feedback and we look forward to welcoming you again in the hotel, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

6/10 Okay

Tamer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Chadi Nicolas on 12 Jul 2020
Dear Hotels.com Member, Thank you for posting your review on this platform. We have noted that you were not satisfied with your stay with us and we would appreciate if you can elaborate further on your experience in order for us to check and improve this area. It is our desire to maintain and enhance our guests’ satisfaction and your additional comments would be most helpful in this regard. Once again, thank you for your time and we look forward to hearing back from you at your earliest convenience. Yours sincerely, Chadi Nicolas General Manager

8/10 Good

bridgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2020
Response from Chadi Nicolas on 30 Jun 2020
Dear Hotels.com Member, Thank you for sharing your wonderful feedback on Hotels.com. We are glad that you had an enjoyable stay with us and we met your expectations. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon. Yours sincerely, Chadi Nicolas General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel!
Fantastic Hotel, with amazing staff and facilities. We stayed there for 8 days and had a great stay. Nothing was too much for the staff. They were always friendly and attentive. Will definitely stay here again and would recommend this to everyone staying in Abu Dhabi. The view from our balcony of the Emirates Palace and Palace Hotel were amazing!!
Stayed 8 nights in Mar 2020
Response from Chadi Nicolas on 29 Mar 2020
Dear Expedia Member, Thank you for your recent stay at Khalidiya Palace Rayhaan by Rotana. It is such heartwarming to read your wonderful review highlighting our excellent colleagues’ hospitality and customer service, facilities, and room’s view. Your compliments will surely serve as an encouragement for us to continually strive for excellence. Once again, thank you for your feedback and highly recommending us to the other travelers. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Chadi Nicolas on 22 Mar 2020
Dear Hotels.com Member, Thank you for sharing your wonderful feedback on this platform. I am happy to know that we have met your expectations and provided you an enjoyable stay with us. We can't wait to welcome you back to the hotel soon. Yours sincerely, Chadi Nicolas General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities especially the spa. Nice food in restaurants and rooms are very spacious
Stayed 4 nights in Mar 2020
Response from Chadi Nicolas on 11 Mar 2020
Dear Expedia Member, Thank you for taking the time to post your valuable feedback on Expedia. It is with great pleasure to know your stay with us was beyond expectations. I appreciate your positive comments about our excellent facilities, food and room. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, your home away from home. Yours sincerely, Chadi Nicolas General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the facilities and the staff were fantastic and really helpful. The rooms were clean and very spacious. Just one thing to note - as a booking with room-only the cost of buying drinks from the coffee bar/pool bar was very expensive and limited the amount of time we stayed in the hotel.
Stayed 4 nights in Feb 2020
Response from Chadi Nicolas on 11 Mar 2020
Dear Expedia Member, Thank you for taking the time to tell us about your recent experience while staying at Khalidiya Palace Rayhaan by Rotana. We sincerely value your comments in our continuous effort to provide exemplary service and facilities. I am grateful that you have enjoyed your time with us and we were able to exceed your expectations. Your compliments on our excellent facilities, colleagues’ hospitality and customer service, and rooms have been shared with the team. With regard to our food and beverage pricing, I would like to kindly inform you that the prices we offer are competitive and in line with the other 5-star hotels in the city. Nonetheless, your comment is noted and will be considered in case of any rate related adjustments. We can’t wait to welcome you again in the hotel soon for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2019
Response from Chadi Nicolas on 17 Mar 2020
Dear Expedia Member, Thank you for your review of Khalidiya Palace Rayhaan by Rotana. I am grateful that you had a wonderful stay with us and we exceeded your expectations. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times. Yours sincerely, Chadi Nicolas General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff was great besides a nice location all was great really
Stayed 4 nights in Sep 2019
Response from Chadi Nicolas on 17 Feb 2020
Dear Expedia Member, Thank you for your heartwarming review of Khalidiya Palace Rayhaan by Rotana. We are elated to know that you were very satisfied with your stay with us. I will share with my team how much appreciated the service rendered by them. We can’t wait to welcome you back to Khalidiya Palace Rayhaan by Rotana for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Chadi Nicolas on 13 Feb 2020
Dear Hotels.com Member, Thank you for staying with us and it was our pleasure having you as our valued guest. We are happy to know that you were satisfied with your stay with us. We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon. Yours sincerely, Chadi Nicolas General Manager

10/10 Excellent

Caroline Kaye

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Chadi Nicolas on 9 Feb 2020
Dear Hotels.com Member, Thank you for posting your review on this platform. We are pleased to know that you were very satisfied with your stay with us. It would always be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana soon. Yours sincerely, Chadi Nicolas General Manager