I was on a business trip to Ahmedabad, along with a foreign customer. The pluses of the hotel: New property, clean, good breakfast.
Minuses: very poor service. I had booked a paid drop off to the airport the previous evening, for 8.15 am. They made a note of the requirement in some log book. the next morning At 7.45am reminded them about the taxi, and they assured me it would come on time!
Till 8.45am there was no taxi!! finally the taxi which was provided did not start, then when it started, on the way was short of fuel, so stopped at the gas station. The adventure does not end, 5 kms before the airport the taxi had a flat tyre, My flight was at 9.45 am, took the bags and in a rickshaw finally got to airport. Luckily could board the flight!
The taxi guy insisted on the full fare!! had no time for arguments. Have called the hotel manager and informed her of this incident, hope they take corrective steps!