Lobby

Reviews of Sleep Inn And Suites Albemarle

2.5 out of 5
Sleep Inn And Suites Albemarle
621 Sr 24 27 Byp, Albemarle, NC

Reviews

6.8
Rating 10 - Excellent. 66 out of 243 reviews" "
Rating 8 - Good. 54 out of 243 reviews" "
Rating 6 - Okay. 55 out of 243 reviews" "
Rating 4 - Poor. 38 out of 243 reviews" "
Rating 2 - Terrible. 30 out of 243 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Leora

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the shower head and I told them but they did not fixed but I would stay there again
Stayed 3 nights in Feb 2024
Response from AGM LORI on 14 Feb 2024
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

8/10 Good

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM LORI on 31 Jan 2024
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.

6/10 Okay

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM LORI on 31 Jan 2024
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.

4/10 Poor

Adrian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Granted they are were definitely in the process of remodeling. The property was kinda of messy but nothing unbearable. But the elevator definitely scared the crap out of me. It sounded like it was going to completely stop and or break when going up.
Stayed 1 night in Jan 2024
Response from AGM LORI on 31 Jan 2024
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
i wish the pool was open
Stayed 3 nights in Dec 2023
Response from AGM LORI on 12 Dec 2023
I apologize for the inconvenience, after renovations are complete it will reopen. Hope you will join us then.

6/10 Okay

Sara

Response from AGM LORI on 14 Feb 2024
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

8/10 Good

Alberto

Stayed 1 night in Dec 2023
Response from AGM LORI on 31 Jan 2024
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Updating & maintenance needed badly
Stayed 1 night in Nov 2023
Response from AGM LORI on 20 Nov 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

10/10 Excellent

Coretta

Travelled with group
Liked: Staff & service, amenities
What I did not like is carpet , bed frame mattress is very dirty. Nobody wiped out tbe refrigerator anr the flloor was not vacuumed eirher.
Stayed 1 night in Nov 2023
Response from AGM LORI on 20 Nov 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

2/10 Terrible

Carla

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked a room with 2 queen beds. When we arrived about 8:30 pm, we were given a room with 1 king bed. I asked the associate at the front desk about it and she said they were full and it was the only room they had available but that it has a sleeper sofa. We went to the room to find there is no mattress, pillows or sheet for the sofa. In addition it was filthy with trash below it. The king bed seemed clean but not the rest of the room. My husband went back to the associate and she gave him a sheet and mattress cover but no mattress. My son was kind enough to sleep on the sofa cushions. If we weren’t exhausted and would have been able to find a room elsewhere we would not have stayed. Simply terrible and won’t stay there again.
Stayed 1 night in Nov 2023
Response from AGM LORI on 11 Nov 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!

8/10 Good

Domonique

Stayed 2 nights in Oct 2023
Response from AGM LORI on 20 Nov 2023
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.

6/10 Okay

Lynette

Liked: Staff & service
Disliked: Property conditions & facilities
The room was mostly clean and the staff friendly. But there was a lot of water issues. The toilet took the flushed to actually flush. There was quite a bit of mold and mildew in and around the shower. And the sink in my bathroom was cracked and not attached to the counter and actually falling in.
Stayed 3 nights in Oct 2023
Response from AGM LORI on 31 Oct 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

2/10 Terrible

Kevin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The security system didn’t work properly entering the building, side door did not require a door card to open.
Stayed 3 nights in Oct 2023
Response from AGM LORI on 26 Oct 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
It was pretty disgusting to be honest. Smelled like vomit everywhere in the hotel, and the room was gross, stains, streaks, open drain, I wore shoes and checked for bedbugs. It looked like a murder took place and then they only gave it a light cleaning. Easily one of the worst hotels I’ve had the displeasure of staying at.
Stayed 2 nights in Oct 2023
Response from AGM LORI on 18 Oct 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

6/10 Okay

Pearlie

Travelled with partner
The carpet needs to be cleaned or replaced. Some areas need to be painted. The bathroom door in room 218 needs to be adjusted and painted. The door sticks making it hard to open or close.
Stayed 1 night in Oct 2023
Response from AGM LORI on 10 Oct 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

2/10 Terrible

Thomas

Business traveller
Disliked: Property conditions & facilities, room comfort
Do not recommend
The place seemed decent pulling in. Upon checking in it looked like it would be a nice place from the lobby. The room however was a completely different story. Smelled wet and like someone had smoked 5 packs of cigarettes a day in it. The bathroom had new caulk over where they put new caulk over it attempting to make it look nice. The toilet handle was about to fall out. There was burn holes in the covers and the wall had a big dent in it and the chair that was in the room looked like it was from the Norman bates motel with a hole in the arm of it. Everything about the inside of it was far from clean. Luckily had a cooler filled with ice big enough to fit the groceries we bought. On the last night there the fridge when opened in the morning wasn’t working anymore and luckily a few things were still just cold enough to move to the cooler. Will be taking pics next time I book a hotel room for reviews, that’s for sure.
Stayed 6 nights in Sep 2023
Response from AGM LORI on 1 Oct 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

6/10 Okay

Arlene

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The area was not bad. Staff was friendly. Rooms were dirty. There was mold on the base of the bed, in the air conditioning unit, and the single chair in the room. The bedsheet had cigarette burn holes on it. Then to top it off, my family and I arrived late and was told that they do not allow dogs when clearly in all the websites they do. The receptionist allowed us to stay because the rooms were paid for but did not guarantee that we would be staying the next night. That in itself was stressful in thinking that I would have to find another pet friendly hotel for my family, move, and pay again for rooms.
Stayed 2 nights in Sep 2023
Response from AGM LORI on 25 Sept 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!

4/10 Poor

Misty

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty bathroom
Stayed 1 night in Sep 2023
Response from AGM LORI on 25 Sept 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
i hope the renovation that was going on is all three floors. Room outdated, door damaged, and room smelled when temp was turned down
Stayed 1 night in Sep 2023
Response from AGM LORI on 25 Sept 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!

2/10 Terrible

Alycia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
DO NOT VISIT HERE. The lobby and check was pleasant. We went to the first room to be created by an overwhelming smoke smell, sticky liquid on the tables and floor, and a dog barking non stop next door. We called for a different room. The second room smelled of mildew. There was mold in the air vent, walls falling down, sink was cracked, and toilet didn’t flush even pee and eve after plunging it. At that point we left and went to another hotel. The best western that we went to said this happens all the time.
Stayed 1 night in Sep 2023
Response from AGM LORI on 18 Sept 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

2/10 Terrible

Chuck

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from AGM LORI on 13 Sept 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

4/10 Poor

michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
horride stay
This was a very disappointing hotel. The lady when i checked in said the elevator was down and was treating it like a joke. She also failed to mention that pool was closed.I had a widow makers heart attack in April of this year and having to go up three flights with my luggage was not appreciated. I checked out requested to hear from the owner and surprise surprise no call. i came home yesterday to find out they charge me 83 dollars over what i signed for. Something is off here. My total should have been 276 and some change. I can say on my next trip to Abemarle NC i will be more careful where i stay. Very Disappointed in ther service. Upon check out all they said was I am sorry for the inconvience. Piece of advice if you stay here keepnupn on the billing.
Stayed 3 nights in Aug 2023
Response from GSR Lori on 28 Aug 2023
Good afternoon,Things happen that are out of our hands. The elevator was making a loud noise per the tech we were advised to put the elevator out of order until he could arrive and repair it. The third party you booked through knows our pool is closed they should have provided that information on their site as well. When you book through a third party they charge fees that is were the extra charge of 83 came from. My apologies for the inconvenience.

6/10 Okay

Darlene

Travelled with family
Liked: Staff & service
Disliked: Amenities
Too many spots on carpet
Stayed 1 night in Aug 2023
Response from AGM LORI on 22 Aug 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!

8/10 Good

Jessica

Stayed 1 night in Aug 2023
Response from AGM LORI on 22 Aug 2023
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pool was not working as advertised.
Stayed 1 night in Jun 2023
Response from AGM LORI on 19 Jun 2023
Thank you for taking the time to share your feedback. We sincerely apologize that your stay wasn’t met with great reviews. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future. Please allow us the opportunity to host you in the future, and show our improvements.

6/10 Okay

Sara

Stayed 1 night in Jun 2023
Response from AGM LORI on 28 Jun 2023
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.Thank you,

4/10 Poor

Dewey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was located in a good place, close to restaurants and shopping. They advertised a indoor pool, and that’s the reason I chose this motel, but when we got there it wasn’t open and had been shut down for almost 3 years.
Stayed 2 nights in May 2023
Response from AGM LORI on 13 Jun 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

2/10 Terrible

Penny

Business traveller
Disliked: Cleanliness, property conditions & facilities
Property dirty and I felt unsafe.
Stayed 2 nights in May 2023
Response from AGM LORI on 13 Jun 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've stayed at the Sleep Inn & Suites, Albemarle, NC a few times. We always enjoy our brief stay. And now, a new Starbucks is right next door. Woohoo!
Stayed 2 nights in May 2023
Response from AGM LORI on 23 May 2023
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.AGM Lori

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and nice people
nice people at the front desk and breakfast .. rooms are cleaned very well but the beds, carpet and bathroom are showing some wear. Breakfast could be a bit better, especially the stale "bagels" ? maybe an English muffin and real butter? Overall very nice place to stay and definitely deserves an 8 out of 10
Stayed 1 night in May 2023
Response from AGM LORI on 14 May 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

4/10 Poor

Valerie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It really needs updating. Also should be able to cancel within a reasonable time. I was really disappointed in the fact that had my plans changed I couldn't cancel. I will pay attention to that more. Would not stay there again or recommend.
Stayed 1 night in May 2023
Response from AGM LORI on 9 May 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

2/10 Terrible

Nicole, Elkhart

Stayed 1 night in Apr 2023
Response from AGM LORI on 25 Apr 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from AGM LORI on 28 Mar 2023
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.

6/10 Okay

Dale

Travelled with family
Liked: Staff & service, property conditions & facilities
Bed mattress sunk in. Stains on the walls.
Stayed 1 night in Mar 2023
Response from AGM LORI on 21 Mar 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are going into renovation soon to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe convinced locstion.Clean rooms..A+++
Stayed 1 night in Mar 2023
Response from AGM LORI on 14 Mar 2023
Thank you for your great review of the Sleep Inn & Suites, Albemarle. We are very happy you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Julie

Stayed 1 night in Mar 2023
Response from AGM LORI on 24 Mar 2023
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.

4/10 Poor

Scott, Peterborough

Disliked: Amenities, property conditions & facilities
Response from AGM LORI on 8 Nov 2023
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. . We hope to see you again in the future and make up for your past stay. Thank you

10/10 Excellent

Ricky

8/10 Good

Sandra

4/10 Poor

Lexi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed was cozy, though the blankets were crazy thin and I needed more. Plus she sheets had holes burnt out of them. The moment I touched the bathroom doorknob, it fell off in my hand. No lock on it, and couldn’t use the knob at all. Paint was peeling like crazy, and there was a whole terrarium of mold under the toilet. The fridge was broken, which I only realized after leaving items in it for long enough that they were ruined. I just had this sense that there was a stale grime about the whole place. But it’s in the heart of town, and the safest option of the lodgings there, so it’s got that going for it. The staff was kind and helpful when needed, too. But the place was really just falling apart and badly needs a tune-up.
Response from AGM LORI on 28 Dec 2022
Thank you for taking the time to share your feedback. We sincerely apologize that your stay wasn’t met with great reviews. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future. Please allow us the opportunity to host you in the future, and show our improvements.

6/10 Okay

Victoria

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Just okay. Nice lobby, but health grade of 83 so we didnt eat the free breakfast. Pool was closed with fake trees covering the doors. Gym had 3 old bikes and no other equipment. Paint peeling in bathroom. The winning feature is they let me keep my dog there, which wasnt available for miles away from the family i was visiting.
Response from AGM LORI on 28 Dec 2022
Thank you for taking the time to share your feedback. We sincerely apologize that your stay wasn’t met with great reviews. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future. Please allow us the opportunity to host you in the future, and show our improvements.

2/10 Terrible

Ellen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room was unmade, second room had blood on the sheets, third room was 1 full bed instead of king bed reserved. Final room was still not king bed as reserved, rather 2 full sized beds. Awful experience. No comps or service/stay adjustment.
Stayed 1 night in Nov 2022
Response from GSR Lori on 11 Dec 2022
Dear Ellen,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Property CHIGeneral ManagerSleep Inn 704-983-2770

4/10 Poor

Pamela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Night staff was excellent! Now the bad- Opened room door and turned on entrance light and it is burned out. Finally found lights in bathroom looked at the thermostat it was set at 60, it is fall and chilly here and the room was literally freezing, we reset temperature and left for a while so it could warm. The nightstand had a dual plug/dual usb port which would have been wonderful had it worked, it didn't so I am moving nightstand crawling around on the floor trying to plug in chargers ect. Speaking of the floor, (carpet) has so many cigarette burns in it that we wore shoes until we were actually in the bed. Then later that night I went to get some ice cream and not even the ice cream machine was working! Indoor pool that is advertised but is no where near open. Obviously we were not satisfied.
Stayed 1 night in Nov 2022
Response from GSR Lori on 15 Nov 2022
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room door being hard to access, as well as the entrance light not working, the USB port not in working order, and the ice cream machine out of order on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Albemarle.Kind regards,AGM Lori Beck

2/10 Terrible

Gustavo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t ready when we arrived. Room looks very dirty. Housekeepers knock the door one hour before check out.
Response from LAB on 8 Nov 2022
Thank you for your feedback, I will share it with our housekeeping department. They start cleaning rooms around 10am this why they knocked on your door. In the future just place your DND on the door and they will not knock until checkout time. Hope to see you again.Thank you,Lori

6/10 Okay

Pollyanna

Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk ladies were super. Other staff were polite. Our bed was extra comfortable. My husband loved his waffle and coffee. Smokers and smoking area by front door was sketchy. Albemarle NC We were on the open floor above the check in area, no way they could not smell the pot smoking from across our hall. Trash was piled up in every trash can in the hallways. Carpets next to be replaced. Couldn't use ice bucket, no liner and it was oily. Pool being closed due to covid. It's an excuse, to not need to maintain. We stayed in a couple of other hotels and they had pool open. Visit here? Most likely not again.
Stayed 2 nights in Oct 2022
Response from LAB on 31 Oct 2022
Good morning,I sincerely apologize for the unacceptable circumstances you observed. We will take your feedback and use it to make the stay better in the future. Hopefully you will consider us again. Hope you have a good day!

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2022

4/10 Poor

AJ

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was nasty. Trash left everywhere all up and down the hallways and stairs. Room stunk and was nasty too. Lights above the bed flickered really bad, ac unit was disgusting, stains left on the desk and in the microwave, didn't even bother looking in the bathroom cause I knew the minute I walked in I was going to ask for a refund. Sketchy individuals were hanging out around the property too. The gentleman at the front desk who helped with the refund was very helpful and understanding though. Even said this has been an ongoing issue but his hands are tied with what he can and cannot do. Will not stay here again.
Stayed 4 nights in Sep 2022
Response from agm on 4 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Property CHIGeneral ManagerSleep Inn 704-983-2770

8/10 Good

Howard

Liked: Cleanliness, staff & service
Disliked: Amenities
I liked that it was close by shopping and restaurants. I didn't like that the carpet was dirty and really needs to be cleaned and room service didn't vacuum the room when cleaned
Stayed 3 nights in Sep 2022
Response from AGM on 4 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Property CHIGeneral ManagerSleep Inn 704-983-2770

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a large hole in the wall where it looked like it had rotted out from water splashing out of the shower. The hot water did not work in my room the next morning. I took a Luke warm/ cool shower. After about 10 minutes the water got hot. I reported to the front desk. Room 205. I went down stairs for the breakfast and there were no forks. Have ever eaten a waffle with a spoon? I reported to the front desk that they were out of forks. The lady behind the desk said she had a fork in the back office. She then came out and handed me two unwrapped plastic forks and then asked me to place the extra fork in the fork holder in the breakfast area!!!! I don’t even work there, and I was asked to take a plastic fork w/ no plastic on it and place it in the fork holder for the next customer needing a fork!!! Think about that. Do you want another hotel guest handling your food utensils? Breakfast started @ 6:00 am. That was around 6:30 am. When I went to check out around 9:00, there were still no forks. I won’t be going back and seriously doubt I will ever stay at another Sleep Inn.
Stayed 1 night in Sep 2022
Response from AGM on 4 Oct 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Property CHIGeneral ManagerSleep Inn 704-983-2770