Terrace/patio

Reviews of Jupiter Albufeira Hotel - Family & Fun

5 out of 5
Jupiter Albufeira Hotel - Family & Fun
Rua Alexandre ONeill, Albufeira

Reviews

9.2

Wonderful

Rating 10 - Excellent. 100 out of 149 reviews" "
Rating 8 - Good. 33 out of 149 reviews" "
Rating 6 - Okay. 12 out of 149 reviews" "
Rating 4 - Poor. 2 out of 149 reviews" "
Rating 2 - Terrible. 2 out of 149 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ellery

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed very much! the kids had fun in a safe environment. The staff are very welcoming, friendly and work hard to keep the hotel clean and guests entertained. The food was very good, divers, constantly replenished, with a seperate kids corner. For the kids it was also easy to get their snacks, drinks and ice cream whenever they wanted at different spots. The rooftop terrace has a nice view. We enjoyed the (interactive) shows in the evening. There is also a daily/frequent (free) shuttle to the beach/old city.
Stayed 7 nights in Mar 2024
Response from Monica F/ Guest Relations on 18 Apr 2024
Dear Ellery,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your family enjoyed your stay and that the kids had a fun and safe environment to play in.It's fantastic to know that our staff made you feel welcome and worked hard to keep the hotel clean and guests entertained. We're delighted that you found the food to be very good and diverse. We're glad that it was easy for the kids to access snacks, drinks, and ice cream whenever they wanted.We're pleased to hear that you enjoyed the nice view from our rooftop terrace and that you found the evening shows enjoyable. It's great to know that our free shuttle service to the beach and old city was convenient for you.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Warm regards,Monica F/ Guest Relations

6/10 Okay

mandeep

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Marilia G. | Guest Relations on 8 Apr 2024
Dear Mandeep,Thank you for taking the time to share your score with us.we hope to see you again soon!Kind regards

10/10 Excellent

Katie

Travelled with family and small children
Fabulous place! Very clean, great food especially the Alcerim restaurant. Free large towels for the pool (to be handed back before departure) about a 10min walk to the strip. 20 Min stroll to the beach. Great entertainment, the kids loved it!
Stayed 7 nights in Mar 2024
Response from Monica F/ Guest Relations on 3 Apr 2024
Dear Katie,Thank you for your wonderful review! We're thrilled to hear that you had a fabulous time during your stay with us.Maintaining cleanliness is a top priority for us, so we're delighted that you found our hotel to be very clean. It's fantastic to know that you enjoyed the food, especially at our Alcerim restaurant. We strive to offer a variety of delicious options to satisfy all tastes.We're glad to hear that you appreciated the convenience of the free large towels for the pool, and we hope they added to your comfort and enjoyment during your time with us.It's great to hear that you found our location convenient. We're pleased that you enjoyed the entertainment provided, and it's wonderful to know that the kids had a fantastic time as well!Thank you for choosing to stay with us, and we hope to welcome you back again soon for another memorable experience.Kind regards,Monica F/ Guest Relations

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from Marilia G. | Guest Relations on 1 Nov 2023
Thank You!!!We're looking forward to welcoming you again soon

10/10 Excellent

Bronagh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Monica F/ Guest Relations on 31 Oct 2023
Dear Bronagh,Thank you for such a great review rate. We're delighted to know that you enjoyed your stay at our hotel and appreciate you taking the time to share your review.We hope to have the chance to host you back for an even better stay.Kindest regards

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff, my family loved our week here. Will definitely be back!
Stayed 7 nights in Oct 2023
Response from Monica F/ Guest Relations on 20 Oct 2023
Dear Iain,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you and your family had an amazing time, and we're delighted to know that you loved your week with us.Our dedicated staff is committed to providing the best possible experience for our guests, and your kind words serve as a wonderful motivation for them.We look forward to welcoming you and your family back for another memorable stay. We're here to make your next stay even more exceptional.Once again, thank you for choosing our hotel, and we can't wait to host you again in the future!Warm regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Monica F/ Guest Relations on 20 Oct 2023
Dear Stuart,Thank you for a great review. We hope to have the chance to host you again in the future for an even better experience.Kind regards

10/10 Excellent

Harry, GRAND CAYMAN

Travelled with group
Liked: Cleanliness, amenities
The staff was very helpful and the Spa was amazing.
Stayed 8 nights in Sep 2023
Response from Monica F/ Guest Relations on 20 Oct 2023
Dear Harry,Thank you for your kind words and feedback. We're delighted to hear that you found our staff to be very helpful and that you enjoyed our amazing spa during your visit.Our team is dedicated to providing the best possible service to ensure that our guests have a memorable and relaxing experience. Your compliments will certainly be shared with the entire staff.We look forward to welcoming you back to the spa and the hotel in the future.Warm regards,

6/10 Okay

Matthew

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Overall a satisfactory experience (5/10), but I would certainly not call it 5-star hotel. The hotel itself is quite modern, and has clearly been recently renovated. The most positive aspects of our stay were the high levels of cleanliness throughout the hotel and the friendliness of the staff. The worst aspects of our stay werethe lift situation (it really sucks and something needs to be done), and the interior design (reminiscent of a hospital waiting room). Our bedroom was advertised as a family room, though apart from the cot we had requested there was nothing special about it. Additionally, the room had no bathtub, which was highly inconvenient given our need to bath our baby each day. A further complaint would be the location of our bedroom, which was right next to the outdoor area where the evening "shows" are conducted. That meant that from 8.30 pm each night when we put our baby to sleep, there was all manner of caterwauling to be heard, which was quite annoying night after night. Food was OK, but not once did I say or think "mmm that's really delicious". I also found the promise of an Italian restaurant on site to be particularly mis-leading. There is no Italian restaurant! There is, however, a counter of the buffet in the outdoor seating area that serves up very average pizza and pasta. On the whole the dessert was a no go, we found it all exceptionally sweet and the cakes were very dry. The fruit served was excellent on the whole.
Stayed 7 nights in Sep 2023
Response from Monica F/ Guest Relations on 21 Sept 2023
Dear Matthew,Thank you for sharing your feedback about your recent stay with us. We greatly value your input as it helps us improve our services and meet the expectations of our guests.We're pleased to hear that you found our hotel to be clean. Cleanliness and guest service are top priorities for us, and we're delighted that we met your expectations in these areas.We apologize for any inconvenience you experienced with the lift situation. Your feedback is important to us, and we will certainly take it into consideration for future improvements.Regarding your room, we apologize for any disappointment you may have had with it not meeting your expectations as a family room. We understand the need for a bathtub when traveling with a baby, and we're sorry that you didn't have the chance to request an available baby bath to help you through.We also apologize for any disruption caused by the evening entertainment area. We understand that peace and quiet are important for a good night's rest, and we appreciate your patience in this matter.Your comments about the food are duly noted, and we will strive to enhance our dining experience to meet the expectations of all our guests. We regret that our Italian restaurant fell short of your expectations, and we will work to provide a more authentic experience in the future.It's wonderful to hear that you and others have appreciated the friendliness of your staff. Hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future since you found our hotel to be modern and noticed that it has been recently renovated.Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff. Well equipped for children
Stayed 8 nights in Aug 2023
Response from Marilia G. | Guest Relations on 5 Sept 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soonKind Regards

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was pleasant stay for all of us
Stayed 4 nights in Aug 2023
Response from Monica F/ Guest Relations on 2 Sept 2023
Dear Lilliana,Thank you for sharing your experience and for such a great review!It's amazing to know that you had a pleasant stay.Thank you again for your preference and for being a great guest!Kindest regards

10/10 Excellent

Sachin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids, facilities are great, downside are some of bathrooms could be a little brighter and lifts can be take some time.
Stayed 4 nights in Aug 2023
Response from Monica F/ Guest Relations on 2 Sept 2023
Dear Sachin,Thank you for sharing your experience at our hotel.We're thrilled to hear that you found our place great for kids and that you were impressed with our facilities. Your feedback about the bathrooms and elevator wait times is valuable to us, and we appreciate your input as we're continuously working to improve our services, we'll certainly take your comments into consideration to make necessary enhancements. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Thank you for choosing our establishment!Kindest regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Marilia G. | Guest Relations on 29 Aug 2023
Thank You so much, dear Robert We hope to see you again soon!

10/10 Excellent

Kathryn

Stayed 7 nights in Aug 2023
Response from Monica F/ Guest Relations on 20 Oct 2023
Dear Kathryn,Thank you for an amazing review. We are very happy that you enjoyed your holiday at our hotel.We hope to welcome you back for another great stay!Kind regards

6/10 Okay

BS

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
OK but not great
We travelled as a family of four and stayed for a week all-inclusive. Positives: - Reception staff very friendly and helpful - Food very good, always available and great selection Negatives: - Hotel very basic and not particularly well kept - Constant waiting at lifts - Loungers always 'reserved' by towels early in the morning, despite signs saying this is not allowed
Stayed 7 nights in Aug 2023
Response from Monica F/ Guest Relations on 22 Aug 2023
Dear BS,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had positive experiences during your stay. Our team at the reception is dedicated to ensuring a warm welcome and helpful service. We're also pleased that you enjoyed the variety and quality of our food offerings.We appreciate your honesty in sharing the areas where you felt improvements could be made. We apologize for any inconvenience you experienced. We're always working to enhance our facilities and provide a comfortable environment for our guests.Thank you again for sharing your thoughts. We hope you'll consider visiting us again in the future and giving us the opportunity to provide an even better experience. Kindest Regards

10/10 Excellent

Amit

Stayed 9 nights in Aug 2023
Response from Monica F/ Guest Relations on 2 Sept 2023
Dear Amit,Thank you for taking the time to give us such a great rate!Thank you for your preference and hope to host you back in the future!Kindest regards

10/10 Excellent

robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for the kids. High quality.
Stayed 9 nights in Jul 2023
Response from Marilia G. | Guest Relations on 29 Aug 2023
Dear Roberts, Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytimeBest regards

8/10 Good

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely, staff are really helpful and friendly. The food choice is really good and there is lots of choice in the main restaurant. There is only really one other restaurant choice as the Brazilian is just a rushed hot mess, but the other choice is fabulous I would rather have gone there twice! The children had so much to do they almost didn’t do everything, shame for the adults though the evenings were a bit more for the kids and we found ourselves just sitting where every we could find a chair as it always seemed too busy everywhere for the amount of guests at the hotel. A tip I would give them is we had lots of sugar free choices for the kids in another place we stayed, which was so good…slushes and things and even we could mix them with alcohol…. Every choice of alcohol here was VERY sweet and all children continually sugar hi, bit crazy. But all in all staff were nice, pool large, food good what’s not to like.
Stayed 7 nights in Jul 2023

2/10 Terrible

Apputhurai

Disliked: Cleanliness, property conditions & facilities
Arrived to find Room and bathroom not cleaned properly after last guest. Really bad smell in the room and even after leaving the doors open , smell remained the same . Hotel gave option of coming and cleaning room every 2 hours during my stay which I felt was very insulting as the basic standard of cleanliness was not met when I checked in and not sure how cleaning the room every 2 hours will make any difference to the horrid smell which I was expected to ignore ? I had to check out with my child within 30 mins of checking in as could not stay in that condition. Had to sit in the lobby and book another hotel , left in tears. I was advised to speak with Expedia regards to refund and for the Hotel if we stayed or left it’s no loss as we had already fully paid and the room can be booked by another guest . Expedia have advised that hotel management have declined to provide any refund . Cost of hotel was nearly thousand pounds for adult and child for 4 days for a awful room with stench. Basically hotel made nearly a thousand pounds with a empty room with no guests 😢
Stayed 4 nights in May 2023
Response from Monica F/ Guest Relations on 10 Jun 2023
Dear Apputhurai,We try to make our guest's stay as comfortable and enjoyable as possible, providing our families with several services that help us with this goal.. Our cleaning team at the hotel is generally excellent. However, I'm sorry to hear that your personal experience did not meet those standards. It's important for us to consistently provide high-quality cleanliness for all guests, and it's unfortunate that this was not the case in your situation. Thank you for bringing this to their attention, and I hope they take appropriate measures to ensure a better experience for future guests.Hoping you had the chance to know our hotel, we all wish all the best to your family and maybe you can give it another try in the future.Yours sincerely

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from Guest Relations on 25 May 2023
Dear Alan,We're happy to see that you had a 5-Star experience at Jupiter Albufeira Hotel. Thank you for sharingBest Regards Marilia G. Guest Relations

6/10 Okay

Storme

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2022
Response from Guest Relations on 30 Oct 2022
Dear Storme ,Our Guest's opinions and suggestions are very important to us and we promise we will be observing your feedback as a learning process in order to reach our goal which is to please all of our dearest guests. We are always at your disposal if you wish to share more of your experience, Please contact our GR departments Best RegardsMarilia G. Guest Relations

8/10 Good

Rajinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

Sitsope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
It was a lovely experience, the food was good, the rooms clean and comfortable and a lovely place for the kids to stay too. I would definitely stay at the Jupiter again.
Stayed 5 nights in Sep 2022

8/10 Good

Edwina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Jupiter Albufeira Hotel for 12 days in September 2022. The hotel is lovely with a separate pool primarily for adults (no inflatables allowed). The food was plentiful and very good for an all inclusive hotel. The only issue we had was the condition of the carpets which were very stained and not very appealing. Overall a great stay and would recommend to others.
Stayed 11 nights in Sep 2022
Response from Guest Relations on 25 Sept 2022
Dear Edwina,Thank you for sharing your opinion with us, we much appreciate it.Providing you with a service with a high level of quality and cordiality and being recognized makes us very proud.Our carpets, although cleaned several times a day, are not able to disguise some stains as a consequence of a very busy season; their replacement is scheduled for this winter 2022.we feel very rewarded since overall you had a great stay.Best RegardsMarilia G Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families
Fantastic place for families. All inclusive food and drinks were great.
Stayed 7 nights in Aug 2022
Response from Marilia G. | Guest Relations on 25 Sept 2022
Dear Guest,Thank you for your nice words, and for taking the time to share your wonderful experience.Looking forward to welcoming you again soon!Best regards

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, kids loved it!
Stayed 7 nights in Jul 2022
Response from Guest Relations on 10 Aug 2022
Dear Richard, Thank you so much for choosing Júpiter Albufeira for your recent holidays in the Algarve and for sharing your feedback. We're very happy to know that once more we provided a great stay & your kids had a blast, nothing gives us more pleasure. Looking forward to your next visit! Kind Regards, Sofia F. / Guest Relations

10/10 Excellent

Mayur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022
Response from Marilia G. | Guest Relations on 27 Jul 2022
Dear Mayur, Thank you so much for your amazing stars! On Behalf of Jupiter Albufeira Hotel, Thank You! Best Regards Marilia G.| Guest Relations

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Marilia G. | Guest Relations on 27 Jul 2022
Dear Lucy! This is a wonderful review, on behalf of the Jupiter Albufeira team, Thank You !

10/10 Excellent

Herbert, Kirkland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best family friendly hotels we stayed. All staff super nice and the entertainment team is amazing. Many fun activities throughout the day. The water slides were a big hit and a lot of fun. All you can eat buffet with a good selection. Really fun and entertaining evening shows.
Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Good hotel, but not for all.
This hotel is fantastic for families with small children but terrible for young couples and older people without But everything is dominated for those with young children. Slightly concerned with Covid-19 protection at this hotel.
Stayed 5 nights in Jun 2022
Response from Marilia G. | Guest Relations on 12 Jun 2022
Dear Guest, Thank you for your kindness in sharing your opinion. Our hotel is essentially a family hotel, we nevertheless try to create spaces for all those who appreciate a little more peace, whether in our silent swimming pool as well as on our rooftop and in the restaurant á La Carte, and at the Portuguese taberna where you can enjoy a meal in a quieter environment, and in a more personalized space. Our Unit continues to guarantee all security, based on the hygiene and cleanliness of the spaces and areas. Our Guest is sovereign based on respect for the regulations of our National Entities. We thank you once again for sharing and reiterate the pleasure it was to have your preference. Best Regards

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since last visiting this hotel, the kids disco has moved to a separate area and it felt very disjointed. My only complaint.
Stayed 7 nights in May 2022
Response from Guest Relations on 10 Jun 2022
Dear Andrea, Thank you so much for your preference. We created this space in order to bring together all the major night entertainment activities in one area precisely for our guest's comfort, but we appreciate and respect your opinion. We trust you had a great holiday with us & we're looking for your next visit! Thank you. Kind Regards, Sofia F. / Guest Relations

6/10 Okay

Modupe

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2022
Response from Marilia G. | Guest Relations on 31 Aug 2022
Dear Modupe,Your feedback is highly appreciated and we would be pleased if you could be so kind as to share your comments as well to: rp.albufeira@jupiter hotelgroup.comBest RegardsMarilia G. Guest Relations

10/10 Excellent

Jeljia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star accommodation, food and staff service! We had a great time staying at this hotel and will definitely recommend it to our friends. We think the communication around entertainment could have been improved to maximise everyone’s stay especially for the kids and teens. But overall we enjoyed our stay and wished we could have stayed longer. ☺️
Stayed 5 nights in Apr 2022
Response from Guest Relations on 10 Jun 2022
Dear Jeljia, It was a pleasure to have your company, and we're very proud to have your validation of our quality in terms of service, facilities, and team since our main goal is exactly to provide the best experience possible. All of our entertainment programs are displayed at several points in the hotel, but we appreciate and respect your opinion. It's wonderful to know that you would have liked to have stayed longer and will surely return! We will be waiting for you! Thank you very much. Kindest Regards, Sofia F. / Guest Relations

6/10 Okay

Janet

Business traveller, Travelled with family
Liked: Property conditions & facilities
London > Algarve
It was good overall. However, the population is too much in the dinner area: spa I require payment before being use ; the hotel quite suitable for family with children: The stairs are dirty. The spa is quite pricy. April is not period to visit because we had our winter jacket. Lastly it cost €51 for transportation from the airport since the hotel they do not provide airport shuttle as states in facilities!
Stayed 5 nights in Apr 2022
Response from Guest Relations on 27 Apr 2022
Dear Janet, We wish you a good evening. Thank you for taking the time to share your review. We’re happy that overall you had a good experience with us. Our SPA is a treatment area with all the services such as several therapists, massage, an aqua circuit, a sauna, Turkish bath... which allows our guests, to choose several possibilities. As advertised we provide a courtesy bus, on a daily basis, for visiting our old town as well to one of our much-appreciated beaches. Our goal is to please all families we're truly content that we were suitable for you Best regards Marilia G./ Guest Relations

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great young family holiday. Staff were really friendly and helpful everywhere, 2 year old loved the outdoor play area and the indoor little soft play. The food was great especially breakfast and dinner with different themed evenings. Pool was cold for our 2 year old but we did travel in March so wasn't expecting to last long in the water!
Stayed 4 nights in Mar 2022
Response from Guest Relations on 10 Jun 2022
Dear Michael, Thank you so much for choosing Júpiter Albufeira Hotel for your recent stay in the Algarve. We are very happy to know that once again our brilliant team provided a vacation so much appreciated as we all strive for it. The weather in March was really quite unstable, but the last days have been much warmer and the pool temperature is now around 25º. It's also a great satisfaction that you loved our food and the daily theme nights, thank you. It will be a great pleasure hosting you back again! Kindest Regards, Sofia F. / Guest Relations

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff, very clean everywhere, plenty of food & drink choice for everyone
Stayed 4 nights in Oct 2021

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel, great location and fab food
Absolutely brilliant hotel! Family friendly, covid safe and clean. Staff were all super friendly. Rooms were spacious and clean. All inclusive was ridiculously good value for money. Food was top quality with a huge selection, drinks were brilliant too. All inclusive included cocktails. Fab location- close to supermarkets and bars and restaurants. Hotel also offers free shuttle bus to beach/ old town throughout the day. Taxi is only €7-8 if you require to return later.
Stayed 7 nights in Sep 2021

10/10 Excellent

SHARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
Very clean comfortable hotel. Amazing pool. Decent enough food but not what i would rate high quality - we ate out 4 nights of our 7 night stay Ate in the a la carte 1 night and it was lovely, but only 2 chips served with it, dessert however was class. Cocktails all very sugary.
Stayed 7 nights in Sep 2021
Response from Marilia G.Guest Relations on 21 Sept 2021
Dear Sharon, Thank you so much for your perfect 10, so generous of you !Thank you for the kind words! We’re so happy your visit to Jupiter Albufeira Hotel, exceed your expectations. We’d love to continue providing the best holydays experience ever to all our customers, Great service to wonderful customers like you. Thank you again! Best regards

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Jun 2019
Response from Marilia G./ Guest Relations on 22 Aug 2021
Dear Traveller, Thank you so much for your four stars, we realy appreciate it . On behalf of Jupiter Albufeira Hotel; Thank You ! Warmest regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean, staff friendly and approachable.
Stayed 7 nights in Jun 2021
Response from Marilia G.Guest Relations on 28 Jun 2021
Dear Guest, Thank you so much for your feedbak , your opinion is very important to us. Looking forward to welcome you again soon Best Regards

10/10 Excellent

Amer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Staff very friendly. Food is very good. Drinks are OK. There are 2 tiers , inclusive and inclusive plus (40 EUR more per night). We didn’t try the spa. COVID test inside the hotel. Many families with young children.
Stayed 5 nights in Jun 2021
Response from Marilia G.Guest Relations on 18 Jun 2021
Dear Amer Good Afternoon, Thank you for choosing Jupiter Albufeira Hotel- Family & Fun It is very rewarding to know how much our guests enjoy themselves.We hope to be able to welcome you back very soon. Sincerely Yours

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Not worth it
Nice installations but the quality of the food makes the all inclusive option pointless. We ended up eating outside almost everyday. Also, the pool is ok but the reggaeton blasting all day and the annoying animators made it unbearable.
Stayed 5 nights in Sep 2020
Response from Inês C.| Relações Públicas on 9 Oct 2020
Dear Traveler, Thank you for your review. To know that you did not enjoyed your vacation time with us, especially the food quality and music at the pool area makes us very sad. Although, regarding the food, we would like to highlight that we have three different restaurants and thematic nights with typical dishes, that our guests can enjoy during their stay. We will take your observation about the type of music in consideration and also, transmit to the responsible in order to improve our playlist. Appreciate your comment about the installations. Hope to gain your trust again in the near future. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and decent food for the price. Good to have adults only pool
Stayed 6 nights in Sep 2020
Response from Marilia G.Guest Relations on 20 Sept 2020
Dear Guest, Thank you for sharing your experience in our hotel. It was such an honour to welcoming you and family , looking forward to be your host again soon! Best Regards

10/10 Excellent

Steven, Kendal england

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Perfect family holiday, all staff were great and COVID precautions were excellent.
Stayed 7 nights in Sep 2020
Response from Marilia G.Guest Relations on 20 Sept 2020
Dear Steven and Family, Thank you for your stay with us at Jupiter Albufeira Hotel- Family & Fun. We are pleased to know that you appreciated all the aspects of your holiday. Looking forward to welcoming you again soon! Best Regards

10/10 Excellent

DocJ, Kent - United Kingdom

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities for children from playground to wet play area to giant slides. They ensured everything was cleaned before used including slide mats. Staff were always smiling and willing to assist. Wife loved the spa. Overall a brilliant hotel to stay at if you have children (mine are 3 and 7).
Stayed 5 nights in Aug 2020
Response from Inês C.| Public Relations on 9 Sept 2020
Dear DocJ, Thank you for choosing Jupiter Albufeira Hotel. We are very pleased to know that you and your family enjoyed your stay, especially the cleanliness, facilities for children, and staff. It was a pleasure to receive you. Looking forward to welcoming you and your family in the future. Best regards,

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, good for families
Stayed 4 nights in Aug 2020
Response from Inês C.| Public Relations on 3 Sept 2020
Dear Chris, Thank you for choosing Jupiter Albufeira Hotel. We appreciate your feedback regarding our lovely hotel. To know that you considered our hotel as a great one for families is very important for us. It will be a pleasure to receive you in the future. Looking forward to welcoming you and your family in the Algarve. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Paula on 4 Nov 2019
Dear guest, We are truly overwhelmed that you rated your experience with us a perfect score. We look forward to welcoming you back with us on your next visit to Albufeira. Regards, Paula

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel. Lovely big, clean rooms. Rooftop bar was really nice. Plenty of sun loungers available. Great play pool for kids. Great kids disco run by really enthusiastic staff. Outside swimming pools were freezing. The lounge areas felt like an airport waiting lounge and there wasn’t enough seating for everyone. Half the main restaurant was really nice and then the other half that was a bit like an overspill, felt like a canteen and the area everyone seemed to want to sit in the least.
Stayed 6 nights in Oct 2019
Response from Paula on 4 Nov 2019
Dear guest, Thank you for saying Jupiter Albufeira Hotel is a lovely hotel. We are happy to know that you liked our rooms, rooftop, kids entertainment, etc.. We look forward to hosting you soon. Regards, Paula Regards, Paula

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pedro the manager is always hands on making sure everyone and everything is perfect for guests. Would have liked drinks in the mini bar but the tv was excellent with all English channels
Stayed 7 nights in Oct 2019
Response from Paula on 4 Nov 2019
Dear guest, On behalf of Pedro and our entire team, we would like to thank you for your kind words of appreciation. We will definitely ensure your compliments are passed onto them. We look forward to welcoming you back. Regards, Paula

10/10 Excellent

M.C,, Co. Dublin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
whats makes this hotel is it's staff, they are so kind, helpful and friendly, excellent selection of food, a great family hotel, the hotel is beautifully decorated, there is noting that is a negative
Stayed 7 nights in Oct 2019
Response from Paula on 4 Nov 2019
Dear guest, Thank you so much to have shared with us your impressions on Expedia. We are happy to learn that you liked our decorated, food, staff. We will see you back to our hotel if you decide to visit Albufeira again. Regards, Paula