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Reviews of NAU Salgados Dunas Suite

5 out of 5
NAU Salgados Dunas Suite
Herdade dos Salgados, Rua Boca da Alagoa, Guia, Albufeira, Algarve

Reviews

8.8

Excellent

Rating 10 - Excellent. 281 out of 520 reviews" "
Rating 8 - Good. 184 out of 520 reviews" "
Rating 6 - Okay. 37 out of 520 reviews" "
Rating 4 - Poor. 11 out of 520 reviews" "
Rating 2 - Terrible. 7 out of 520 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

paramjeet

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Beatriz Damas - Guest Relations on 11 Mar 2024
Dear Paramjeet,Thank you for selecting NAU Salgados Dunas Suites for your recent holidays.Rest assured that we take great pride in ensuring every guest has a memorable stay and in this case, if we missed out, please accept our apologies and we certainly look forward to make it up to you on your next stay with us.Kind Regards,

6/10 Okay

Cindi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the vicinity near the beach made our vacation so enjoyable. However, we rated it a 3 stars as when we checked in, we were given a pool side view suite (calling it a pool side view is generous, we were actually near the street parking). We paid for a sea view suite which was higher than the other suites, and the hotel manager did not mention why we did not get our sea view (the hotel was overbooked) until we complained about it. And when we move to a sea view suite the next morning, the manager told us that the switch actually costed the hotel additional cleaning expenses. What's wrong here?🤔 Should we not be compensated for the first night and the inconvenience instead? We didn't get an apology from the hotel and had we not complained about it, we would probably be left in a lower category suite for the rest of our stay. That's dishonesty on the hotel part.
Stayed 4 nights in Sep 2023
Response from Beatriz Damas - Guest Relations on 22 Mar 2024
Dear Mrs. Cindi Chan,We regret that your stay did not meet your expectations.We will take your comments and opinion into consideration in the hope of constantly improving our Hotel's service quality.We hope that, inspite of these unfortunate events, you return to our hotel for a better experience.Kind regards,

6/10 Okay

Anna

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nothing to do with kids. I was hoping for better playgrounds, other facilities to cater for little guests.
Stayed 7 nights in Oct 2023
Response from João on 1 Nov 2023
Dear Mrs. Anna,Thank you for choosing NAU Salgados Dunas Suites.Unfortunately we can see that the stay didn't meet your best expectations and for that we apologize in advance.We hope to have the chance to welcome you again.Kind regards,João Bibe - Guest Relations

8/10 Good

Ronald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the ocean and great oceanfront boardwalk. 2 room suite. The living area included a counter, faucet and sink which was convenient. Furnishings were on the “basic” side. Several good restaurants within easy walking distance.
Stayed 5 nights in Oct 2023
Response from João on 27 Oct 2023
Dear Mr. Ronald,Thank you for choosing NAU Salgados Dunas Suites.We are very happy to see that you enjoyed your stay with us enjoying everything from our location to our room facilities.We look forward to welcome you again.Kind regards,João Bibe - Guest Relations

2/10 Terrible

Sandra

Stayed 5 nights in Oct 2023
Response from João Bibe on 20 Nov 2023
Dear Mrs. Sandra,Thank you for selecting NAU Salgados Dunas Suites.Unfortunately we see that you were not satisfied with your stay and for that we apologize in advance.We hope to have the chance to welcome you again.Kind regards,João Bibe - Guest Relations

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
The suite we stayed in was comfortable. The interior was modern and stylish, and the view of the surrounding area was truly breathtaking. The breakfast spread offered a good variety of options. The staff would also make omelettes every morning. While the location is beautiful, it's somewhat secluded, and local attractions and amenities are not within walking distance. However, if you have a car, this won't be an issue. Unfortunately, we were disappointed to find that the spa was undergoing maintenance during our stay, which meant we couldn't indulge in the relaxation and pampering we had hoped for. The communal stairs were not very well-lit and not kept as tidy as the rest of the hotel. The staff are amazing and made my partner's birthday special. We had a bottle of champagne delivered to the room. The beach was a short walk and was amazing!
Stayed 4 nights in Oct 2023
Response from João on 21 Oct 2023
Dear Mr. Amit,Thank you for selecting NAU Salgados Dunas Suites.We are very happy to read your kind words about our hotel and verify you enjoyed a good stay.We look forward to welcome you again soon.Kind reards,João Bibe - Guest Relations

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with many amenities, we stayed in a well appointed room with sea view. Many pools and easy pathway to the beach. October was a good choice as it was not crowded
Stayed 5 nights in Oct 2023
Response from Joao on 21 Oct 2023
Dear Mrs. Maria,Thank you for your preference for NAU Salgados Dunas Suites.We are delighted to read your comments and realize you had an excellent stay with us beeing able to enjoy all our available services.We look forward to welcome you again.Kind regard,João Bibe - Guest Relations

10/10 Excellent

MINAZ

Stayed 2 nights in Oct 2023
Response from João Bibe on 20 Nov 2023
Dear Mr/Mrs. Minaz,Thank you for selecting NAU Salgados Dunas Suites.We are very happy to verify you had a great stay with us.We look forward to welcome you again.Kind regards,João Bibe - Guest Relations

10/10 Excellent

Alcides

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing
Stayed 5 nights in Sep 2023
Response from João on 23 Sept 2023
Dear Mr. Alcides,Thank you for selecting NAU Salgados Dunas Suites.We are delighted to see you had an amazing stay.Kind regards,João Bibe - Guest Relations

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pools and good variety for Breakfast
Stayed 5 nights in Sep 2023
Response from João on 23 Sept 2023
Dear Mr. David,Thank you for selecting NAU Salgados Dunas Suites.We are happy to see you had a great experience.Looking forward to welcome you again soon.Kind regards,João Bibe - Guest Relations

10/10 Excellent

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Sep 2023
Response from João on 23 Sept 2023
Dear Mr. Iwona,Thank you for your preference for NAU Salgados Dunas Suites. We are very happy to see you had a great stay with us.Kind regards,João Bibe - Guest Relations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel one of best I been.
Stayed 3 nights in Sep 2023
Response from João on 18 Sept 2023
Dear Mr. Robert,Thank you for selecting NAU Salgados Dunas Suites.We are delighted to read your kind comment about our hotel. It is very rewarding for us as a team, when we verify that the guest best expectations were in fact achieved.We look forward to welcome you back soon.Kind regards,João Bibe - Guest Relations

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. The staff is so very kind and accommodating. The beach is a short board walk and wasn’t crowded. The entire stay was wonderful.
Response from João on 15 Sept 2023
Dear Mrs. Susan,Thank you for selecting NAU Salgados Dunas Suites.We are delighted to read your comments and see that you had a great stay. We are specially proud when you mention our staff who is also very happy to see your feedback.We hope to welcome you again on your next trip to Algarve.Kind regards,João Bibe - Guest Relations

6/10 Okay

David Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, but the common area are dirty and un maintain, stairway is full of spider web and no lights on the landing. Is very expensive for the quality and location.
Stayed 1 night in Sep 2023
Response from João on 12 Sept 2023
Dear Mr. Paul,Thank you for choosing NAU Salgados Dunas Suites.We can verify that although you enjoyed most of our services, you were not completely satisfied with your experience at our hotel and we offer you our sincerest apologies. Although we are always attentive, there are always points where we can improve, and the comments left by our guests are very important in this sense.We hope to be able to welcome you again on a future occasion.Kind regards,João Bibe - Guest Relations

6/10 Okay

Maryna

Disliked: Property conditions & facilities
By no means it is a 5* hotel, everything was very average apart from the natural surroundings. The coffee machine in the room was just a decoration since there was no coffee or tea provided (coffee pods had to be purchased from the reception, tea was supposed to be free but again had to ask reception to give me a tea bag each time I wanted to have a cup of tea). There is a grocery shops not far so easier to buy it from them. It was mentioned that there is spa/sauna at the hotel but again at an extra charge of 5 euro. Bathrobes provided were torn and so old that felt like polishing paper. The room needs some update, I could hear every conversation in the next room, the bathroom was so outdated. Restaurants are very average for what they charge. In general I left with a feeling that it was a big rip off for 1700 euros I paid to stay there for a week. Will not return for sure.
Stayed 8 nights in Aug 2023
Response from João on 8 Sept 2023
Dear Mrs. Maryna,Thank you for your preference for NAU Salgados Dunas Suites and also for leaving your written opinion. We always try to provide a quality service to everyone who visits us. Unfortunately we can see that although you liked it, you were not completely satisfied and for that we apologize in advance. Be asured that your opinion will be shared among our team in order to improve for the future.We hope to have the chance to welcome you again in our hotel.Kind regards,João Bibe - Guest Relations

10/10 Excellent

Ligia

Stayed 1 night in Aug 2023
Response from João on 23 Sept 2023
Dear Mrs. Ligia,Thank you for your preference for NAU Salgados Dunas Suites. We are very happy to see you had a great stay.Looking forward to welcome you again soon.Kind regards,João Bibe - Guest Relations

10/10 Excellent

Antero

Stayed 1 night in Aug 2023
Response from João on 23 Sept 2023
Dear Mr. Antero,Thank you for choosing NAU Salgados Dunas Suites.We are delighted to see your review. Thank you. We look forward to welcome you again.Kind regards,João Bibe - Guest Relations

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from José Ferreira on 1 Aug 2023
Estimada Sra. Natalie, Muito obrigada pela sua preferência e por classificar a sua experiência no NAU Salgados Dunas Suites!A nossa equipa espera recebê-los novamente em breve! Com os melhores cumprimentos,José Ferreira

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jul 2023
Response from José Ferreira on 19 Jul 2023
Dear Mr Antonio.,NAU Salgados Dunas Suites would like to thank you for your preference. We appreciate the valuable time you spent sharing your experience and we are delighted to realize that your best expectations were achieved.Our team is looking forward to welcome you back again soon.Kind regards, José Ferreira

2/10 Terrible

Lucy

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Expedia misled us with their photos of our suite. We arrived armed with raw foods for preparation in our expansive kitchen and to enjoy at our massive dining table. The suite only had a microwave . The hob was unplugged and out of service and there were no utensils nor saucepans and the integrated dishwasher was sealed up. The walls were not soundproof as advertised. The bathroom fan on a pulley switch did not work. There was a previous guests used polythene bag in the kitchen drawer alongside some plastic used forks! I’ve held off posting this because I asked Expedia to rectify my complaint but their specified 72 hour SLA has long since passed.
Stayed 4 nights in Jul 2023
Response from João on 11 Aug 2023
Dear Mrs. Lucy,Thank you for your preference for NAU Salgados Dunas Suites.We are very sorry to read that you had this experience as we don't have any suites with Kitchen available anymore. As you mentioned, we only have microwave and fridge on the suites now and we are sorry that you were misled in this regard.The other details that you described such as the soundproof walls and the switch for the fan were already addressed among our team.We hope to welcome you again and provide you with a better experience.Kind regards,João Bibe - Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from João on 7 Jul 2023
Dear Guest,Thank you for your review.Kind regards,

10/10 Excellent

Maria luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from José Ferreira on 3 Jul 2023
Estimado/a Sra. Maria luisaMuito obrigada pela sua preferência e por classificar a sua experiência no NAU Salgados Dunas Suites!A nossa equipa espera recebê-los novamente em breve! Com os melhores cumprimentos,José Ferreira

10/10 Excellent

Wai Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from José Ferreira on 3 Jul 2023
Dear Mrs. Wai KenThank you for rating NAU Salgados Dunas Suites!We hope to welcome you soon.With best regards,José Ferreira

8/10 Good

Janette

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely, quiet, basic hotel!
Not a luxury 5 star hotel by any means. Quite a basic, but lovely 4 star at best! Lovely location, quiet, access to a private beach, lovely pool areas, but no service outside of hotel. Little hut where you can buy water, but at 3 euros a pop for a small plastic bottle, very expensive!! Easy Ubers in and out of Albufeira.
Stayed 5 nights in Apr 2023

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel for 3 nights in April 2023. We are a group of 5 and stayed in the 3bed suite block . The rooms were spacious and clean and in excellent conditions.. Staff were welcoming and freindly. The pool and beach was lovely. A mini supermarket is near by. Easy access to the hop on hop of bus. The area feels safe. The only minor thing is it would me nice to have a cork scew /bottle opener in the apartment. Overall a lovely say and i will be back again.
Stayed 3 nights in Apr 2023

8/10 Good

patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Bradley, Sparks

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 6 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Enjoyed every moment would love to go back.
Stayed 2 nights in Mar 2023

10/10 Excellent

Baekyoung

Stayed 2 nights in Apr 2023

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Much much better than expected. Breakfast was bloody awesome property well taken care of clean pleasure to spend our vacation here.
Stayed 1 night in Mar 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Arunkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Loveley clean pools. The hotel was walking distance to the beach. Friendly hotel staff. Clean and spacious rooms for 2 adults and 2 kids. Wished there was more Varitey for lunch which would have been only suggestion. Overall highly reccomend.
Stayed 4 nights in Jul 2022

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality, spacious rooms, excellent staff, good food, nice pools. Highly recommended.
Stayed 7 nights in Jul 2022

10/10 Excellent

Nicholas, Scarborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, friendly, helpful staff. Very clean and excellent food. Beautiful clean pools and a lovely walk to the ocean. Thank you 🙏
Stayed 4 nights in Jul 2022

10/10 Excellent

Derek

Stayed 8 nights in Jun 2022

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2020
Response from Sandra Monteiro - Guest Relations on 8 Oct 2020
Estimado hóspede, Muito obrigada pela preferência e pelo tempo dispensado a classificar a sua estadia no NAU Salgados Dunas Suites. Esperamos recebê-lo em breve!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Espaço reservado, bons acessos à praia e piscinas
Stayed 2 nights in Jun 2020
Response from Sandra Monteiro - Guest Relations on 25 Jun 2020
Estimado hóspede, Obrigada pela preferência no NAU Salgados Dunas Suites e pela partilha da sua experiência. Esperamos voltar a recebê-los!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, just by a lovely beach. Very nice room.
Stayed 1 night in Jun 2020
Response from Sandra Monteiro - Guest Relations on 25 Jun 2020
Dear Guest, NAU Salgados Dunas Suites would like to thank you for your preference. We appreciate the valuable time that you spent sharing your experience and we are very pleased to know that your best expectations were achieved.

10/10 Excellent

Ago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Sandra Monteiro - Guest Relations on 25 Jun 2020
Dear Ago, NAU Salgados Dunas Suites would like to thank you for your preference. We appreciate the valuable time spent rating your experience. Kind Regards!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites were fantastic, really spacious. Reception staff were welcoming and helpful. Breakfast food was good, the breakfast room is perhaps on the small side for a hotel this large.
Stayed 1 night in Nov 2019
Response from Sandra Monteiro - Guest Relations on 1 Jun 2020
Dear guest, NAU Salgados Dunas Suites would like to thank you for your preference. We appreciate the valuable time, that you spent sharing your experience. Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel wonderful facilities, really relaxing pools and a first class beach. the 3 bed apartment we had was just epic. would have been nice to have some cuttlery though which was just a bit weird.
Stayed 7 nights in May 2019
Response from Sandra Monteiro - Guest Relations on 26 Nov 2019
Dear Guest, NAU Salgados Dunas Suites would like to thank you for your preference and the valuable time you spent sharing your experience. We are delighted to realize that your best expectations were achieved. Regarding your comments, please alow us to inform that we do not inform or promote any kitchen facilities. We are looking forward to welcome you back again soon. Kind regards!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel itself, in particular the large rooms. Although we didn’t need pool facilities due to cooler weather (late October) they really lacked them. There are no bars beside the pool so you have to travel back to main reception. We got a bottle of water on our arrival, I would have appreciated this everyday. We had a car and the parking facilities are great. We didn’t pay for a pool view room but I would recommend it-otherwise you are facing a road. Wish we had opted for this as it would have been nicer on the cooler days. In Late October weather was cloudy, overcast but warm. Guess that’s the gamble.....
Stayed 5 nights in Oct 2019
Response from Sandra Monteiro - Guest Relations. on 26 Nov 2019
Dear Guest, Thank you very much for choosing to stay with us and for your valuable feedback following your recent stay at NAU Salgados Dunas Suites. Our team is looking forward to welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not like that the parking is surrounded by little post of about 18 inches high. Scratched the car on one of them. Did notice that many other posts had been dislodged or hit. Need to be replace by flexible posts
Stayed 2 nights in Oct 2019
Response from Sandra Monteiro - Guest Relations on 26 Nov 2019
Dear guest, NAU Salgados Dunas Suites would like to thank you for your preference and the valuable time you spent sharing your experience. We are delighted to realize that your best expectations were achieved. We take good note of your feedback and it will by communicated to our Management. We hope to welcome you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice walk to the beach Breakfast was good , mostly the same everyday .
Stayed 1 night in Oct 2019
Response from Sandra Monteiro - Guest Relations on 26 Nov 2019
Dear Guest, It is a great pleasure to read that you enjoyed your stay in our hotel. Our team is looking forward to welcome you back again soon. Kind regards!

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

Deborah

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent location, view and room. Very comfortable bed.
Stayed 2 nights in Sep 2019
Response from João Garcez - Assistant Manager on 12 Oct 2019
Dear Guest First of all we would like to thank you for your preference for NAU Salgados Dunas Suites. Thank you for your short, but nice comment! It´s a pleasure for us to read reviews like this one! We hope to welcome you again!

8/10 Good

Franca

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from João Garcez - Assistant Manager on 12 Oct 2019
Dear Guest NAU Salgados Dunas Suites would like to thank you for your preference. We appreciate the valuable time you spent sharing your experience and we are delighted to realize that your best expectations were achieved. We hope to welcome you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from João Garcez - Assistant Manager on 12 Oct 2019
Dear Guest NAU Salgados Dunas Suites would like to thank you for your preference. We appreciate the valuable time you spent sharing your experience and we are delighted to realize that your best expectations were achieved. We hope to welcome you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from João Garcez - Assistant Manager on 12 Oct 2019
Dear Guest NAU Salgados Dunas Suites would like to thank you for your preference. We appreciate the valuable time you spent sharing your experience and we are delighted to realize that your best expectations were achieved. We hope to welcome you again