10 outdoor pools, pool loungers

Reviews of NAU Salgados Palm Village - All inclusive

4 out of 5
NAU Salgados Palm Village - All inclusive
Herdade dos Salgados Resort, Guia, Albufeira

Reviews

8.4

Very good

Rating 10 - Excellent. 40 out of 90 reviews" "
Rating 8 - Good. 34 out of 90 reviews" "
Rating 6 - Okay. 10 out of 90 reviews" "
Rating 4 - Poor. 5 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Leane

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel is lovely. Pool area was great, room was spacious and spotless. Food was plentiful but often cold for some reason. Lots of drink choice including cider. Staff are friendly but we did get reprimanded off one staff member for not booking in for breakfast which was embarrassing. Free shuttle to a lovely beach or 15/20 minute walk. I think the hotel would be great for families as certain pools are really shallow for toddlers, theres a park, beach vollyball. The hotel just wasnt for us, a couple in our late 40s who stayed for 2 weeks. I didnt like that we needed to book for breakfast, lunch and dinner each day, we didnt want to be on a schedule on a 2 week holiday. We found the hotel was occupied by lots of groups of golfers who would be pretty loud on an evening, which is fine as everyone is on holiday to enjoy themselves but it would be beneficial if the hotel had a seperate room for people wanting a quiet drink or to watch the entertainment. The 2 bars, sports and lobby bars both have tvs and these were always playing sports. The poor entertainers had to preform over shouting from guests watching football/rugby. They wasnt really anything or anywhere else in the immediate area to go to on an evening. An uber to yhe old town was 8 to 10 euros.
Stayed 14 nights in Oct 2023
Response from The Management on 6 Nov 2023
Dear Guest, Thank you for your preference at NAU Salgados Palm Village Hotel and for your feedback.We hope to receive you again in a near future!Kind regards,

6/10 Okay

Fairuz

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Abi

Stayed 7 nights in Sep 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Nuno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Hugo, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2023

10/10 Excellent

Vitor, Guimaraes

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option for famílias, with Great amenities, food, drinks, service and activities.
Stayed 1 night in Jun 2023
Response from The Management on 19 Jun 2023
Dear Mr. Vitor,Thank you for your preference in the NAU Salgados Palm Village Hotel.It was a pelasure to receive and we cannot wait to receive you again!Kind regards,

4/10 Poor

Mervyn

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Could be so much better - disappointing service.
Lack of any welcome on arrival. Many reception staff are untrained. It would appear the customer is not important but a nuisance (how dare we disturb their time on mobile devices). The place was very clean and the bedroom was lovely with the most comfy bed. Housekeeping staff were very thorough. Food was very good with a wide range & variety for all tastes. The restaurant and bar staff were surly and did not appear to smile. Our biggest disappointment was the state of the tennis courts - mostly covered in sand making play impossible. This was very disappointing as we arrived to play tennis but could not. Overall this resort did not meet our expectations. Staff training needs to improve. Management are unaware of maintenance issues.
Stayed 3 nights in May 2023
Response from The Management on 21 May 2023
Dear Guest,First of all, we would like to thank your preference for the NAU Salgados Palm Village.It is saddening to read your review and note that we were unable to meet up on your expectations and that disappoints us. We take all feedback being it positive or negative to heart as our main aim is to provide our clients with a pleasant and enjoyable stay. All your comments are constructively accepted and valued. Please rest assured that these matters will be addressed so that we can prevent similar events from occurring in the future. We would appreciate another opportunity so that we can prove to you that we have listened to your feedback and made the necessary changes in order to ensure that our service has improved. On a positive note, we are happy to know that you enjoyed the food and bedroom.Best Regards,

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from The Management on 13 Jun 2023
Dear Mr. Pierre Belair,Thank you for taking the time to write a review about your most recent stay at NAU Salgados Palm Village. We are delighted that you enjoyed your visit and noticed the quality of our services, facilities.We look forward to seeing you again in a near future.Kind regards,The Management

10/10 Excellent

Mee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms with great and helpful staff. Pools are great different sizes and one for babies so nice for them to put their feets in
Stayed 1 night in Apr 2023
Response from The Management on 23 Apr 2023
Dear Guest, Thank you for your preference in the Salgados Palm Village Hotel.We are delighted to know that you enjoyed your stay with us.Kind regards,The Management

10/10 Excellent

Sarit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

David

Stayed 5 nights in Oct 2022

8/10 Good

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe.
Stayed 3 nights in Oct 2022
Response from The Management on 24 Oct 2022
Dear Mrs. Cindy. Thank you very much for choosing NAU Salgados Palm Village for you most recent stay. We are very happy to know that you had a very enjoyable and pleasent stay with us.We sincerely hope to welcome you again in a near future. Kind regards,The Management.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

4/10 Poor

Ana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointing service and stay
The hotel is 4 star but it has the bare minimum. There are no slippers or robe, and there’s only hand soap available. We didn’t have hot water. We left our phone chargers and a set of earrings and when we call the next day to go get them, the reception said nothing was found which means housekeeping by probably kept them. The food is buffet which is not hygienic, I saw a customer picking up pizza with their hands from the buffet. There are 3 restaurants on site which the reception said to book online. We tried but two of them gave an error page. Called reception to book it for us, when we got there the restaurant was closed. The terraces are the best thing of the rooms. Overall it was not value for money as it’s not q cheap hotel and the experience as disappointing.
Stayed 1 night in Apr 2022
Response from The Management on 6 Apr 2022
Dear Guest, Thank you for your review, which received our best consideration. Please note that robes and slippers are not included in the room rate, it is not the hotel's policy to provide these items free of charge as part of the accommodation package. This information is provided in the hotel's website, where it is also mentioned that all 3 restaurants are buffet. According to the portuguese regulation, please note that buffets meals are allowed in hotels and the hotel complies with all the portuguese Health and Safety requirements and it is inspected regularly. In regards to buffets procedure, the hotel provides all guests with the legally required products to get the food in a safe and hygienic way (alcohol gel, masks and cuttlery). We understand and share your concern regarding the buffet station We praise for the health and safety of all our guests and will keep on teams on high alert for these kind of situations. Regarding your Lost and Found, we would like to point that our staff does not behave like that and they have our best considerations. With this being said we will, regardless, open an internal inquiry in order to determine this situation. With our best regards The Management

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2020

8/10 Good

Muminthesun, Folkestone UK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very early in the season so I appreciate that they weren't in full swing. The food was nice but not all that hot, we had to use the microwave to warm up the breakfast. The cocktails were nice but in plastic glasses, which I thought was not really necessary if you are in the bar in the evening. The two bars were both very unappealing, very basic like a canteen or staff room & the outside areas were like car parks with seats. Perhaps they hadn't got around to putting in a couple of potted palms!
Stayed 7 nights in Mar 2020
Response from Management, on 19 Mar 2020
Dear Guest, We want to thank you for the preference on the Salgados Palm Village for your holidays. Regarding the plastic and paper cups despite they are plastic, please note that at the moment, most of them are recyclable. Others are made by recycled paper. At NAU Hotels & Resorts we are committed to achieve ours sustainable development goals. Nevertheless, we will have in consideration your feedback related to the food and the outside areas, as we will share your opinion with the respective management departments in order to analyses your concerns. We hope to receive you once again in our hotel. Kind regards, The Management,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was stunning. Very clean, Swimming pools were good with enough beds. Food was excellent as well.
Stayed 6 nights in Aug 2019
Response from The Management on 3 Sept 2019
Dear Guest, First of all, we want to thank you for the preference on the Salgados Palm Village Hotel. We are delighted to hear that you had an enjoyable stay with us and we thank you for your positive comment. Your kind words give us the great filling of mission accomplished and we will share with our Team. Looking forward to receive you again in our hotel, Kind Regards,

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing food
Stayed 4 nights in Aug 2019
Response from The Management on 3 Sept 2019
Dear Guest, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards,

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
Very good overall.
Overall it's a great resort. The pool pools are fabulous and the food is of a high standard. However, there are some issues. The Aircon in our room did not work. I reported this 5 times over our 10 night holiday but it was not fixed and they didn't offer an alternative suite. The option to purchase a proper coffee would be great
Stayed 10 nights in Jul 2019
Response from The Management on 2 Aug 2019
Dear Mr. Paul, Thank you for sharing the review from your stay with us at Salgados Palm Village. We are delighted to note that you were happy with the pool areas. As per your constructive comments, rest assure that we will discuss them in the appropriate department in order for similar situations not happen in the future. We hope to welcome you again at Salgados Palm Village in near future. Best Regards,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for families and couples
Excellent stay at a beautiful well kept and spacious hotel. We stayed in family room which allowed us to keep our 2 year old within the same room but a separate closed area for the earlier bedtime. Hoping to visit again sooner rather than later.
Stayed 7 nights in Jul 2019
Response from The Management on 27 Jul 2019
Dear Mr Raymond, Thank you for sharing the review from your stay with us at Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards,

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for families
We, a family of 4 with a 5 year old and an 11 month old, stayed for 10 nights. The staff were all great and very helpful. Our children loved the swimming pools and the small swing park. The baby pools were really good as the children could play and you can sit and watch them. The larger pools were good as well. The pools we went to never felt busy. The sun loungers were nearly full most days, with a few having towels on them but no one being there all day. There were 3 restaurants to choose from and you were asked to book them every morning. Despite booking a restaurant you could get food from all 3 so we weren't sure why you needed to book. The food was reasonable but got a bit repetitive. If you're not a fussy eater you will find something. The cereal choices at breakfast were limited but the omelettes were good. The pastries were just OK. The beach is a fair distance from the hotel but the beach train saves you walking. However,it's still a 5mins walk to the beach from the train. There isn't much nearby, which we were aware of beforehand, so hiring a car or getting taxis might be needed. I would recommend for families and would stay again.
Stayed 10 nights in Jul 2019
Response from The Management on 23 Jul 2019
Dear Mrs. Lain, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
We spent £900 for a four night stay. Our check in was delayed by an hour. Check in time was unusually late at 4 o’clock so inexcusable to keep us waiting with two young children. My husband complained and we were advised we were being upgraded. This “upgrade” resulted in me returning to reception as I discovered we had one bedroom and a living room with a sofa bed for our two children. When I booked the hotel I deliberately called Expedia to explain our circumstances and specifically request accommodation to suit a family of four (ie two bedrooms) The accommodation provided was not appropriate and I questioned what our room was like pre-upgrade. Further I asked if they thought it was acceptable that my husband was making the bed up and we also had insufficient linen. Hotels surely have a duty of care to ensure accommodation meets minimum requirements rather than ensuring maximum capacity regardless. The hotel in itself was soulless and the food likened to poor school dinners which resulted in us opting out of the all inclusive deal in favour of dining out which was not the original intention. After our first day the balcony hadn’t been cleaned and we returned to find flies circling our plastic cups from the night before. In brief I do not recommend this hotel at all. If it had cost us half of what we paid I would still question value for money particularly on a hotel that apparently holds 4 stars which should assure a minimum standard which this failed to do.
Stayed 4 nights in Jun 2019
Response from The Management on 23 Jul 2019
Dear Guest, First of all we would like to thank you for the preference on the Salgados Palm Village for your holidays. We realize that it is not pleasant to wait for the room, however, check in is actually done from 4pm, however as soon as the room is ready is possible to check in earlier. We kindly appreciate your feedback related to the cleanness and we will share your opinion with the respective management departments in order to analyses your concerns and solved them. We hope to see you soon in the future. Best Regards,

8/10 Good

Heitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from A Direção on 7 Jul 2019
Caro Hóspede, Desde já agradecemos a sua preferência pelo Salgados Palm Village. Agradecemos desde já a sua classificação. Esperamos poder recebê-lo brevemente. Melhores cumprimentos,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the overall experience offered at the village
Stayed 7 nights in May 2019
Response from The Management on 28 May 2019
Dear Guest, First of all, we want to thank you for the preference on the Salgados Palm Village Hotel. We are delighted to hear that you had an enjoyable staywith us and we thank you for your positive comment regarding you experience with us. Your kind words give us the great filling of mission accomplished and we will share with our Team. Looking forward to receive you again in our hotel, Kind Regards,

10/10 Excellent

Flakky, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely staff, excellent food and drinks at all hours. Close to the beach with lots to do inside the resort. Didn’t feel like returning home at the end.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
OK
No coffee or milk provided in rooms,
Stayed 10 nights in Oct 2018
Response from The Management on 28 Oct 2018
Dear Guest, First of all, we want to thank you for the preference on the Salgados Palm Village for your holidays. We are delighted to hear that you had an enjoyable stay with us. Looking forward to receive you again in our hotel, Kind Regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing get away
Great hotel, food is amazing for an all inclusive and the drinks are plentiful. It is a little out the way of local towns so you have to be prepared to use the hotel entertainment or travel by taxi for a livelier night life
Stayed 4 nights in Oct 2018
Response from The Management on 20 Mar 2019
Dear Guest, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from A Direção on 25 Oct 2018
Caro Hóspede, Desde já agradecemos a sua preferência pelo NAU Salgados Palace hotel. Foi com muito agrado que verificámos a sua satisfação relativamente ao nosso hotel. Esperamos recebê-lo brevemente. Com os melhores cumprimentos, A Direção

6/10 Okay

Paul, Cambridge, UK

Liked: Cleanliness, room comfort
Pictures are deceiving
The photos show this hotel close to the beach, it’s not! It’s a 15 minute walk. Many of the facilities are also not at this hotel and require a day pass to use. The hotel is big and that means dining is impersonal. Also the hotel is more family oriented which is absolutely fine but if your looking for peace and pampering, this place is not for you. Some families staying there had no respect for other guests, leaving their children’s nappies on tables by the pool and constantly shouting, day and night. We will not be returning... Photos of hotel are misleading...
Stayed 3 nights in Sep 2018
Response from The Management, on 28 Sept 2018
Dear Guest, First of all we would like to thank you for the preference on the Salgados Palm Village for your holidays. We duly noted your feedback in order to improve our service we will analyse and actions will be taken. We hope to receive you again in our hotel, Kind regards, The Management,

10/10 Excellent

Mike, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for families
Check-in was slightly slow and confusing as we arrived shortly after a Thomas Cook group and were left to our own devices to figure things out (perhaps they assumed we were part of the group and already had all the info). The room was very clean and sizeable with a corner balcony on the 3rd floor overlooking the golf course with an amazing view of the sunset and away from the noise of the pools. Despite calling for house keeping after they'd closed, the reception staff were fantastic in finding all potential replacement pillows for us (due to feather allergies) and carrying them all to our room late at night and organising proper replacements for the next day. Maintenance even came and sorted our a jammed bathroom door the very next day too. The pools were well spread out with varying depths and there was always something available for the children to get involved with - there was even a short activity for adults towards the end of the day. The "Tschu Tschu" train runs every 30 minutes and takes 5 minutes to reach the beach which was quiet and had affordable drinks and snacks. The food was very good (maybe a bit salty) but varied each day although the noise in the food halls tended to travel. This hotel is ideal for families with children as the entertainment continues throughout the day. It's not great for couples but it has nearby golf, spa and beach as well as the local tourist bus having a pickup/drop-off right outside for getting into town.
Stayed 8 nights in May 2018
Response from The Management on 1 Sept 2018
Dear Mr. Mike, First of all, we want to thank you for the preference on the Salgados Palm Village for your holidays. We are delighted to hear that you had an enjoyable stay with us and we thank you for your positive comment regarding you experience with us. Your kind words give us the great filling of mission accomplished and we will share with our Team. Looking forward to receive you again in our hotel, Kind Regards, The Management

10/10 Excellent

Carina, Newbury UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, increbible room, great food
Staff is very polite, we could enjoy even the first and the last day with all the support.
Stayed 4 nights in Aug 2018
Response from The Management on 30 Aug 2018
Dear Mrs. Carina, First of all, we want to thank you for the preference on the Salgados Palm Village. We are delighted to hear that you had an enjoyable stay at Salgados Palace and we thank you for your positive comment regarding you experience with us. Your kind words give us the great filling of mission accomplished and we will share with our Team. Looking forward to receive you again in our hotel, Kind Regards, The Management

10/10 Excellent

Jessica

Great family resort
We had a fantastic time! The rooms are gigantic and very clean. The resort is clean, clean pools, delicious food, good kids entertainment, and very friendly staff. We highly recommend and would stay again!
Stayed 2 nights in Aug 2018
Response from The Management on 30 Aug 2018
Dear Mrs. Jessica, Thank you for your review regarding your stay at NAU Salgados Palm Village. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. We hope to see you soon in the future. Best Regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Excellent food.
Stayed 5 nights in Jun 2018
Response from The Management on 14 Jun 2018
Dear Guest, Thank you very much for your excellent comments recording Salgados Palm Village. Your kind words give us the great filling of mission accomplished and we will share with all our Team. Best Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

10/10 Excellent

Catherine, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great facilities and close to beach.
Stayed 8 nights in May 2018
Response from The Management on 3 Jun 2018
Dear Mrs. Catherine, Thank you so much for answer our survey and share your experience at Salgados Palm Village. We are delighted to hear that you had an enjoyable stay with us and we thank you for your positive comment regarding you experience with us. Looking forward to welcoming soon as possible. Kind regards, The Management

10/10 Excellent

Nessa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this hotel gets full marks, food, room, staff
Stayed 7 nights in Oct 2017

8/10 Good

Sarah, London

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, relaxing
Super quiet all inclusive hotel, the beach is pretty average here (better to stay near Alvor/Lagos for beautiful beach). There are 9 pools of varying depth. The all inclusive food was mostly simple and somewhat repetitive. Very quiet and relaxing during the day but it was extremely noisy at night as they had entertainment shows until midnight. Don't purchase anything from the on-site convenience store - they charged me €18 for sun-cream! Rooms are huge with wrap around enormous balconies. Bathroom needs better lighting. Beds were a little hard.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel 👌
Very nice experience. I wants to go back again 😊. Full of fun. Very nice family atmosphere ⭐️⭐️⭐️⭐️⭐️
Stayed 5 nights in Jul 2017

8/10 Good

Paul, Essex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely complex & Beach, but in middle of no where.
The hotel complex was very nice, lots of pools and the staff where all very friendly and helpful. The Junior suite Plus room we stayed in was massive and in good order with everything you could ask for (well except for tea/coffee making facilities in the room for morning). My only real moans would be that the hotel is in the middle of no where, so if you wanted to go out for restaurants / bars etc it was always a taxi ride. 15-20Mins to Albuferia old town for example. That brings me on to other moan is which the food was disappointing for a 5 Star hotel. No Al a Carte option, and the buffet restaurants got very repetitive and we was only staying there for 5 days, so ended up getting a taxi out 2 of our 4 nights to go and eat off site. Breakfast was the best meal of the day. There is always stuff to eat from 7:30 until Midnight but just not great quality or choice over the 3 restaurants. Also the evening entertainment was questionable, Karaoke 2 nights in a row, bit like a holiday camp in the sun. So in summary, if you are happy to lie by the pool / beach on a very nice complex and eat school diner / canteen type food for the duration of your holiday then this would be for you. If you like to get out and about and choose what you eat from a menu then wouldn't recommend.

8/10 Good

SARAH, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place would go again
Lovely place to stay, good choice of food, loads of pools which were a bit crowded for us so we took the short walk to the beach every day which is stunning. Rooms are very spacious would definitely revisit

10/10 Excellent

Alan, Hampshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can't fault this unless....
My wife and I spent 11 nights and had a very nice holiday. We had not been to Portugal before and chose the hotel because it offered a good standard of room, is in a great location and offers an all inclusive deal meaning that our default position was well covered. The hotel seems to appeal to a wide cross-section of holidaymakers. I'd estimate that 20% of the guests were golfers, who of course made good use of the free drinks in the evening, but were elsewhere during the day. It was also popular with couples with babies, bear in mind this was during school term time, so that's hardly surprising, and the remainder were largely retired people who seemed to have picked up extremely good bargains from the discussions I had. The rooms are faultless, well equipped and very spacious. The complex is very clean, well maintained, though maybe a bit characterless. The all inclusive food and drink was as advertised, no catches, good quality and available from dawn to midnight. If I were on a golfing holiday, I would have to say this place can not be beaten for the price, especially some of the deals I heard of from UK groups, absolutely ridiculously good value for money. The hotel has a courtesy bus to the beach, which is as good as any on the Algarve, so you don't have to stay in the hotel complex if you don't want to. Anyone who complains about this hotel was either very unlucky or very unreasonable. The restaurants are like works cafeteria, but what else do you expect?

8/10 Good

Mitch, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, short walk to the beach
Went to this hotel in late August 2015 and really enjoyed the experience. We had one of the deluxe suites which was huge...2 x bedrooms, 2 x bathrooms, lounge area with fridge etc Room was cleaned every day and was spotless...the only thing I could complain about was the colour of the walls which were brown...not my cup of tea, but it didn't spoil the stay. There were plenty of swimming pools...some busy, some quiet...so catering for all preferences. No problem pitching up at 9.30am to the pool and securing some loungers either which was a relief after other hotels I've been to in Spain etc Food was of a good quality with a choice of 3 x restaurants (Portuguese, Italian & Grill). One peculiarity was that you needed to book a table in one of them for dinner rather than just pitching up. There was live music most evenings which were nothing special but helped wile away the evenings over a few glasses of wine. Beaches were superb...some of the best I've been to, long & wide with plenty of space to sit, play with the kids, build sandcastles or swim... We took a couple of trips into Albufeira which was very busy, nice restaurants, but the evenings there were pretty much geared up for teenagers or twenty somethings. Another trip was to Splash & Slide waterpark. This was a 20min taxi ride from the hotel and was brilliant. Plenty of water slides for the kids & adults to enjoy...essential to book in advance & pitch up early to avoid a long queue. thoroughly recommended!

8/10 Good

bigwig, london

Liked: Cleanliness, property conditions & facilities, room comfort
Fabulous accomodation
Our apartment was lovely and huge, with a great terrace overlooking the pool. There was never a problem getting a sunbed whatever time of day we went to the pool. The food was average although there was plenty of it, and there was no waiter service so all the restaurants felt like a canteen. The bar was great and the evening entertainment was good. The hotel was very busy with lots of families, but if you like peace and quiet you could escape to the pool in one of the other Nau hotels nearby. the beach is spectacular but there is no shade or beds so you would need to go prepared with an umbrella and chairs. We had a great time and would return to this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first class all inckusive
Spotless, food and drink plenty of choice and of good quality and fresh. 10 minute walk to beach which was beautiful!

8/10 Good

Rod, London, England

Liked: Staff & service, property conditions & facilities, room comfort
Close to the beach
Nice place to relax, good staffs with a good knowlodge of english, swimming pools clean. 3 Restaurants with a small variety of food and specially in the summer should pay more attention with the salads as we found some of them looking a bit old and not fresh. Good options for the drinks where you can drink as much as you like, close to the beach(5 minutes) and far from the city (you need a car or cab to take you to the places). Good rooms, should change the beds with more frequency and should have a time also as some days they clean in the morning and next afternoon. If you want a good night of sleep just after 11:00pm - midnight as everybody is sleeping, looks like the people are in your apartment, very poor sound proof, horrible wifi internet, good options of tv channels. Tips: book your table for the dinner in the morning, wake up early to get sunbeds, book a transfer from/to airport (€60 for 4 people one way- transfer, almost €70 with a cab.)

10/10 Excellent

katie, notts uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel everything you need in one place!
Amazing food lovely rooms staff and lots of relaxation but loads more to do if you want it and everything really was included no hidden charges!