Beach nearby

Reviews of NAU Sao Rafael Suites – All Inclusive

5 out of 5
NAU Sao Rafael Suites – All Inclusive
Sesmarias 8200-613, Albufeira

Reviews

8.6

Excellent

Rating 10 - Excellent. 296 out of 624 reviews" "
Rating 8 - Good. 216 out of 624 reviews" "
Rating 6 - Okay. 73 out of 624 reviews" "
Rating 4 - Poor. 27 out of 624 reviews" "
Rating 2 - Terrible. 12 out of 624 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Alicia

Stayed 3 nights in Oct 2023

6/10 Okay

Elliot

Travelled with partner
It was ok. Bedroom was good, comfortable bed and good bathroom. The living room part of the suite was pretty bad, very uncomfortable furniture. The food was mostly poor, even for buffet food. Breakfast was an exception and was pretty good. As we stayed for more than 4 nights we got a free booking at one of the "restaurants". The food came out the same quality as the buffet (poor). The tiramisu dessert was dire, like 2 bits of bland rubber. Eat out where possible. One pool was closed for half of the 6 night stay and the other was only half full for 2-3 days but when they were fully functional they were good. Staff were mostly indifferent to you with some exceptions of them actually caring you were there. Cleaning service was good and front desc staff were friendly. The beaches close by are nice and only a short walk away. I was disappointed with the quality compared to the price. It feels like the price is high due to the room being a suite (quite needlessly as the suite aspect was very poor). For a similar price I would recommend VidaMar just 15-20 mins up the road (stayed there for a work trip before this stay). Better food, better room, nicer grounds, better beach access, and better quality of life improvements over NAU and all for a marginal increase in price (at the time of review). If this was a few hundred pounds cheaper it might be a worth while stay but for the price it is I don't think I will be visiting again.
Stayed 6 nights in Oct 2023

10/10 Excellent

JUBRIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a splendid stay.
Stayed 7 nights in Oct 2023

10/10 Excellent

Hua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staffs are very professional and accommodating. Food is fantastic, a great place for getaway!!
Stayed 1 night in Oct 2023

4/10 Poor

Robin

Liked: Cleanliness
Disliked: Staff & service
Avoid at all costs
The food and drink was the worst all inclusive I have ever encountered. Food cold, drinks warm and zero selection
Stayed 1 night in Oct 2023

10/10 Excellent

Parminder

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Richard the restaurant host is brilliant, really helpful and polite and knowledgeable about the area.

2/10 Terrible

James

Stayed 1 night in Sep 2023

8/10 Good

Rebecca

Stayed 7 nights in Aug 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 2 nights in Aug 2023

4/10 Poor

Marta

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No laundry service/machines Most chairs by the pool broken Same breakfast every single day! 6 nights Food was not that good and there wasn’t a lot of options Overall disappointing I will definitely not go back or recommend
Stayed 6 nights in Jul 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave us what it said on the tin though would have liked a mini bar in the room
Stayed 2 nights in Jun 2023

10/10 Excellent

Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was ama ing
Stayed 2 nights in Jun 2023

10/10 Excellent

MICHAEL

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beach is little far away to walk but it can be done .. hot tub was broken with no future repairs to fix . I would recommend as this is a nice central location for faro or lagos
Stayed 4 nights in May 2023

4/10 Poor

AINUL

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This is not a 5-star property. It’s a 3 star property. No proper gym at an all inclusive resort! The night entertainment is non existent and not an ideal place for children to keep them entertained. There is no room service after 11 pm and before that you get charged extra/higher priced menu for room delivery (never seen this before let alone in an all inclusive resort). Staff is average at the best and house keeping isn’t good. Find the advertisement on this property misleading. Good location though.
Stayed 4 nights in May 2023
Response from Beatriz Português - Guest Relations on 27 May 2023
Dear Ainul, Thank you for selecting our Hotel Nau São Rafael Suites and for sharing your experience.We are very sorry to note that your stay fell short of your expectations and we offer our sincere apologies.However, we take this opportunity to clarify some of the less positive aspects you mention. Please note that our hotel has an open-air gym for the free use of our guests. However, we always have alternatively an indoor gym located in our hotel NAU São Rafael Atlântico located only 500 meters away from the hotel NAU São Rafael Suites. The hotel offers entertainment for kids and adults and every night during the month of May there were live performances in our main bar as well as activities for all guests. Our Kids Club has several areas from an indoor and outdoor area, volleyball net area, tennis area and even a small football field where all children can have fun and enjoy their holidays. We regret that it has not been enough to meet your best expectations. Nevertheless, and considering your comments, we will continue to develop the necessary efforts to improve our services and ensure compliance with the high quality standards by which we are guided.We hope to have the opportunity to welcome you on another occasion and reverse the less positive image you may have had of the Hotel.Best regards,Beatriz PortuguêsGuest Relations

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was great. The suite was very spacious wit a beautiful ocean view! The food was amazing with great service! I would strongly recommend this hotel!
Stayed 4 nights in May 2023
Response from Beatriz Português - Guest Relations on 27 May 2023
Dear Rosalie, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Yours sincerely,Beatriz PortuguêsGuest Relations

10/10 Excellent

Joyce Buchan

Travelled with family and small children
Liked: Cleanliness, staff & service
Went with daughter and 2yr old granddaughter for a short break to get the sun.Arranged a private transfer only 40 minutes from airport.All inclusive was ideal for trying the good variety of food.Had staples of pizza and chips but had great local seafood and salads for a healthier option.It was great that our suite was a living room and a large bedroom with en suite shower above bath-great for a toddler .so she could go to bed and we could enjoy watching TV with a glass of wine. Safe in room but no coffee/tea making facilities which I missed because often up at 6 and breakfast didn’t start till 7! Children’s pool was ideal.I missed a gym. Lovely area to walk around and not far from a small beach and 5 mins taxi to marina or 10 mins to old town and large lovely beach Would certainly return
Stayed 5 nights in May 2023
Response from Beatriz Português - Guest Relations on 12 May 2023
Dear Joyce,We were delighted to hear that you enjoyed your stay at NAU São Rafael Suites, the meals served in our buffet restaurant, the generous rooms, common spaces, as well as the dedicated, attentive and professional service of our staff.We would like to clarify that we have an outdoor gym in our hotel and that coffee making facilities are available upon request at reception desk. Your comment makes us proud and we will be happy to share it with the whole team.It was a great honour to welcome you as a guest. We thank you for your stay and hope to welcome you again soon.Best regards,Beatriz PortuguêsGuest Relations

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend NAU Sao Rafael Suites - All Inclusive hotel. First of all, the facilities are too old and there are too many unnecessary spaces. I arrived a little early and paid extra to upgrade to a sea view room. The view was nice, but the facilities inside the room were very outdated. The meal had a variety of seafood and meat, but the staff were generally unfriendly and many of them could not speak English. There were many Chinese tour groups and golf groups staying at the hotel, and they were very noisy and disturbing. The sauna was also very old and could only accommodate a few people. The pool was cold and the water in the indoor swimming pool was also cold. It was difficult to use the sunbeds as they were always occupied. Overall, the facilities were more like a 3-star hotel rather than a 5-star hotel. The hotel was noisy until late at night, and I could not get enough rest. During check-out, there were hardly any staff around, so I was able to stay for an extra two hours. I would not stay at this hotel again and I do not recommend it to others.
Stayed 2 nights in Apr 2023
Response from Beatriz Português - Guest Relations on 27 Apr 2023
Dear John, Thank you for selecting our Hotel NAU São Rafael Atlântico for your stay and for sharing your experience.We would like to highlight that this is not a common situation at our hotel. Our aim is to always provide a high-quality service to all our guests.Taking your comments into consideration, we will continue to make the required investment to enhance our services and ensure that we meet the high quality standards that we strive for.We hope to have the opportunity to welcome you on another occasion and reverse the less positive image you may have had of the Hotel.Kind Regards Beatriz PortuguêsGuest Relations

10/10 Excellent

Giselle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Beatriz Português - Guest Relations on 15 Apr 2023
Dear Giselle, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Yours sincerely,Beatriz PortuguêsGuest Relations

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Beatriz Português - Guest Relations on 21 Mar 2023
Dear guest,Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Kind Regards, Beatriz PortuguêsGuest Relations

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, lots to keep the kids busy. The shuttle was really handy to get into town. The staff were very helpful
Stayed 2 nights in Oct 2022
Response from Beatriz Português - Guest Relations on 26 Oct 2022
Dear Krystal,Thank you very much for sharing your experience at our Hotel NAU São Rafael Atlântico.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we have met your expectations.We look forward to welcoming you back in the near future.Kindest Regards Beatriz PortuguêsGuest Relations

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sao Rafael Oct 22.
Loved our 2bed/2bath suite. Balcony was huge,plenty space for everyone to chill. Comfiest beds and pillows, I've experienced in a hotel. Food was plentiful and staff couldn't be more helpful. Indoor pool was great, as wasn't quite warm enough to swim outdoors. My only negative comment would be that the jacuzzi wasn't available during our stay. Would definitely love to go back.
Stayed 3 nights in Oct 2022
Response from Beatriz Português - Guest Relations on 21 Oct 2022
Dear Julie,Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites.We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we met your expectations.We would just like to clarify that the Jacuzzi is a service that is not advertised exactly because it is out of operation for an indefinite period of time. We look forward to welcoming you back in the near future.Kind Regards Beatriz PortuguêsGuest Relations

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent sized rooms for 6 people. Always sun beds available at any time of day. Bars close at midnight so hotel quiet for sleeping
Stayed 4 nights in Jul 2022
Response from Beatriz Português - Guest Relations on 29 Jul 2022
Dear Alison, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites. We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we met your expectations. We look forward to welcoming you back in the near future. Kind Regards, Beatriz Português Guest Relations

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022
Response from Beatriz Português - Guest Relations on 26 Jun 2022
Dear Charles, Thank you very much for sharing your experience at our Hotel NAU São Rafael Suites. We are very pleased to note your satisfaction with our service and hotel facilities. Your satisfaction is our main focus and we are proud to see that we met your expectations. We look forward to welcoming you back in the near future. Kindest Regards, Beatriz Português Guest Relations

10/10 Excellent

narinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fab service, lovely hotel. Good food.
Stayed 4 nights in Oct 2021
Response from João Borges - Assistant Manager on 1 Nov 2021
Dear Narinder, Thank you for choosing our Hotel NAU São Rafael Suites for your stay and for taking the time to write a review regarding your recent experience. We are really pleased to hear that you have enjoyed your stay with us. We work to continuously provide a high quality service to our guests and your comments are really important in order to achieve that goal. We hope to welcome you back again. Best regards, João Borges Assistant Manager

10/10 Excellent

Conny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
We had a short stopover at this hotel. From the front the building perhaps doesn't look that great but the garden and pool area is beautiful. From the outdoor balcony upstairs you have sea views. The hotel is in a quiet area with a short walk to the nearest beach. Well worth a visit for couples and families.
Stayed 1 night in Oct 2021
Response from João Borges - Assistant Manager on 20 Oct 2021
Dear Conny, Thank you for choosing our Hotel NAU São Rafael Suites for your stay and for sharing your personal opinion. It certainly deserved our best attention. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, João Borges Assistant Manager

10/10 Excellent

RESHMA

Stayed 6 nights in Jun 2021
Response from João Borges - Assistant Manager on 1 Jul 2021
Dear Guest, Thank you for choosing our Hotel NAU São Rafael Suites for your stay and for taking the time to write a review regarding your recent experience. We are really pleased to hear that you have enjoyed your stay with us. We work to continuously provide a high quality service to our guests and your comments are really important in order to achieve that goal. Best regards, João Borges Assistant Manager

2/10 Terrible

Joshua

Stayed 7 nights in May 2021
Response from João Borges - Assistant Manager on 11 Jun 2021
Dear Guest, Thank you for your review regarding your stay at NAU São Rafael Atlântico. We are sad to notice that you did not enjoyed your vacation time with us, please feel free to contact us, exposing your comments regarding your stay. We all look forward to the opportunity of welcoming you back in the near future. Best regards, João Borges Assistant Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel all as advertised very clean food choice excellent all day from breakfast to late evening
Stayed 4 nights in Mar 2020
Response from João Borges - Assistant Manager on 19 Mar 2020
Dear Guest, Thank you for taking the time to share your experience at NAU São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us . Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Staff don't smile much and all seem pretty miserable
Stayed 3 nights in Feb 2020
Response from João Borges - Assistant Manager on 19 Mar 2020
Dear Guest, We appreciate your preference when choosing our Hotel NAU São Rafael Suites and for sharing your experience. We are very sorry to hear that your stay did not match your expectations and we offer our most sincere apologies. We would like to mention that this type of situation is not usual in our hotel. We strive to always provide a quality service to all our guests. In light of your comments, we will continue to make the necessary efforts to improve our services and ensure that we meet the high quality standards by which we are governed. We hope to be able to receive you again in the near future and we will do everything to make your stay truly memorable. Best regards, João Borges Assistant Manager

8/10 Good

Zoltan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
3rd time at this hotel so new what to expect
Stayed 4 nights in Oct 2019
Response from João Borges - Assistant Manager on 5 Mar 2020
Dear Zoltan, Thank you for taking the time to share your experience at NAU São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us and particular appreciated our amazing breakfast and your kind words concerning our facilities and services . Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager

10/10 Excellent

Ben, Milton Keynes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Neat and tidy hotel all round. Great selection of food at the buffet.
Stayed 4 nights in Feb 2020
Response from João Borges - Assistant Manager on 27 Feb 2020
Dear Ben, Thank you for taking the time to share your experience at Nau São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
The actual rooms dont have ceiling light only lamp so it was very hard to put make up on. The hotel was fully inclusive which was expensive however there were no facilities to keep us occupied for example there was no gym no golf course basically nothing to do other than sit at the poolside. Entertainment was boring. Food was the same foods every single day which got very boring. Staff were lovely though
Stayed 6 nights in Oct 2019
Response from Guest Relations on 7 Nov 2019
Dear Guest, Thank you for your review regarding your stay at São Rafael Suites. Our guest satisfaction is our main purpose. We would like to apologize for the mentioned aspects that unfortunately were unable to exceed your expectations as we would like and we will communicate your feedback to the respective departments. Our Duty Manager and Guest Relations Team are always available to attend our Guests concerns and so our service remains at the level of excellence. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Guest Relations on 7 Nov 2019
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We truly hope to welcome you back in a near future. Kind Regards, Sara Fernandes Guest Relations

8/10 Good

D.Ferguson, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay here. Our 2 bedroom unit was quite nice with comfy beds and a huge balcony which could have been even more amazing had there been enough loungers for the 3 of us. I also wish there had been some extra seating in our rooms. Other than one desk chair, there was nothing so we were stuck sitting on the beds. I was quite happy with the food quality and had no problem finding something that suited me. The service was outstanding everywhere we went. The pool area is very quiet, no music or activities so if you like tunes, you might want to pack a portable speaker. The beach is close by and beautiful. We used the shuttle service to go into town one day and were very glad we were staying where we were, it was super touristy!
Stayed 4 nights in Sep 2019
Response from Guest Relations on 21 Oct 2019
Dear D.Ferguson, We thank you for choosing NAU São Rafael Suites for your stay. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. Thank you so much for your fantastic review and kind words of recogniton. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, Sara Fernandes GUest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and all shared spaces were beautifully clean and kept to a high standard
Stayed 3 nights in Oct 2019
Response from Guest Relations on 19 Oct 2019
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are extremely glad that you spent an amazing stay with us enjoying our facilities and services according with the high standards we are known for. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Guest Relations on 19 Oct 2019
Dear Neil, We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The beachfront 2 bedroom two bathrooms was lovely. No hot tub to relax in during our stay. The buffet restaurant food was not hot. The music in the lounge ended to early . The reception was exceptional with the assistance from Nuno Rocha and Joao Cunhd . Bartender Monday night lounge with the live music was very welcoming.
Stayed 2 nights in Oct 2019
Response from Guest Relations on 19 Oct 2019
Dear Guest, We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are very pleased to know that we were able to provide an overall pleasant stay and especially appreciated the comfort of our facilities as well as the friendliness and professionalism by our team. We regret the mentioned aspects that, unfortunately, were not able to meet your expectations as we would like. We would like to point out that it doesn’t correspond to our standards. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services. We thank you for the recomendation and hope to be able to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Guest Relations on 7 Oct 2019
Dear Julie, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In general the place is very nice, with a super nice view of the ocean and Funchal, the complex and the villa were amazing only one thing to mention, there was no tv on the rooms, this is very important for me, also there was no gym on the complex , only an small, tiny place at the golf club that was very expensive for the service.
Stayed 5 nights in Sep 2019
Response from João Borges - Assistant Manager on 30 Sept 2019
Dear Guest, Thank you for your time review your stay. However we think it is not our property (São Rafael Suites) that you want to review, once that we are not near Funchal. Best regards, João Borges Assistant Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet food was good; especially the bbq chicken lunch and the Italian restaurant was good too. The food was generally on the same rotation so there was the same food every other day. The larger pool didn’t seem to be cleaned as there was lots of debris in the pool that was there for the entirety of our stay.
Stayed 10 nights in Sep 2019
Response from Guest Relations on 27 Sept 2019
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. Our guest satisfaction is our main purpose. We would like to apologize for the mentioned aspects that unfortunately were unable to exceed your expectations as we would like and we will communicate your feedback to the respective departments. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations

6/10 Okay

gianni

Liked: Cleanliness, property conditions & facilities, room comfort
I would not class this hotel as a 5 star, it is more like a 3.5! For an all inclusive you Are very limited to the food and drink you can have. All the staff seemed miserable, it’s a shame as the hotel has the potential to be very nice!!
Stayed 1 night in Sep 2019
Response from Guest Relations on 2 Oct 2019
Dear Gianni, Thank you so much for your honest and personal opinion regarding our Hotel NAU São Rafael Suites. It certainly deserved our best attention. Regarding to the mentioned aspects that didn't exceed your expectations we would like to clarify that it's not our standards and that we already passed your comments to the respective departments. We would like to point out that it is possible upon request to our head waiter to arrange you alternative food choices in our restaurants if the provided ones doesn't meet your taste. Also, We have always available the Guest Relations Team and our Duty Manager to assist and follow our Guest’s stays and to guarantee their satisfaction. We hope that you will nevertheless give us the opportunity to welcome you back and amend all the situations mentioned above. Kind Regards, Sara Fernandes Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Guest Relations on 19 Sept 2019
Dear Guest, Thank you for your review regarding your stay at São Rafael Suites. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel has good equipment, staff is friendly and meals are very good. Internet has bad quality and electric charger is not good also.
Stayed 7 nights in Sep 2019
Response from Guest Relations on 15 Sept 2019
Dear Guest, We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are very pleased to know that we were able to provide an overall pleasant stay and especially appreciated the equipment as well as the friendliness and professionalism by our team. We regret the mentioned aspects that, unfortunately, were not able to meet your expectations as we would like. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services. We hope to be able to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some stand out staff who were really lovely. Poolside was lovely and lots of activities for the kids to join in.
Stayed 7 nights in Aug 2019
Response from Guest Relations on 9 Sept 2019
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Suites. We aim for the best quality service and are happy to read that the same is taking place and that we have met your expectations. We all look forward to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, our 2 bed suite was fantastic, no need to rush for sun beds in the morning either. Quite remote and would have liked tea making facilities in the suites.
Stayed 7 nights in Aug 2019
Response from Guest Relations on 7 Sept 2019
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We appreciate your feedback regarding the tea facilities and we will, certainly, have it in consideration. We hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the epitome of professionalism and friendliness. Always willing to help with a smile. The kids club play leaders (as my son called them) deserves an extra mention. It never appeared just to be a job for them, they just came across as genuinely wanting to play with the kids and have fun! The spa was great too -and having 3 full sized pools and a baby one meant it never felt crowded
Stayed 9 nights in Aug 2019
Response from Guest Relations on 7 Sept 2019
Dear Guest, Thank you for your review regarding your stay at NAU São Rafael Suites. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great hotel for families, 3 lovely pools, wonderful friendly Kids Club staff and amenities. An easy 10 min walk to a lovely beach. The hotel staff are very helpful and the restaurants perfect for a week’s stay - extensive buffet with the option of an a la carte restaurant 2 days out of 7 which was a nice change. Our suite was large and very clean. We had a really good holiday here!
Stayed 7 nights in Aug 2019
Response from Guest Relations on 21 Aug 2019
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Suites. We are very pleased that you have enjoyed our services and facilities and your kind words concerning our team and our amazing location near to the beach São Rafael are truly appreciated by all of us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids club was super catered for our 11, 10, 9 and 8 year olds. Fabulous food. Very helpful staff. Great activities - archery, capoeira, aqua Zumba, quizzes, night entertainment! Would highly recommend!
Stayed 3 nights in Aug 2019
Response from Guest Relations on 16 Aug 2019
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are very pleased to read that your visit went well and that you enjoyed a pleasant stay. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accomodating and helpful. The food was lovely and great choices. The free shuttle was very convenient and the hotel is located nearby to the Old town, Marina and Sao Rafael beach.
Stayed 7 nights in Jul 2019
Response from Guest Relations on 12 Aug 2019
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We are all thrilled that you have enjoyed a great experience in our hotel. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was super. Not so packed around the pool like other hotels. No queuing for meals. Lacked a little on activities. A 10 minute walk from two beautiful beaches. A little bit remote though, one shop and a bar local, but besides that, a €10 taxi ride to the oldtown. There is a hotel shuttle, but only 2/3 runs a day. I was really very happy overall with this hotel and would recommend it.
Stayed 14 nights in Jul 2019
Response from Guest Relations on 5 Aug 2019
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are all thrilled that you have enjoyed an amazing experience in our hotel. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We will take in great concern all the points you have mentioned and will share your comments with our Team Members and join efforts to improve and grow in quality and consistency of our service. It will be a pleasure to welcome you back in the future. Kind Regards, Sara Fernandes Guest Relations