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Reviews of Muthu Clube Praia da Oura

4 out of 5
Muthu Clube Praia da Oura
Praia da Oura Apartado 827, Rua Oliveira Martins, Albufeira

Reviews

7.4

Good

Rating 10 - Excellent. 253 out of 1046 reviews" "
Rating 8 - Good. 405 out of 1046 reviews" "
Rating 6 - Okay. 211 out of 1046 reviews" "
Rating 4 - Poor. 99 out of 1046 reviews" "
Rating 2 - Terrible. 78 out of 1046 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
We stayed for over a month, and we doubt with a gentleman by the name of Rui, at the front desk. He was so incredibly helpful, friendly, insightful, and gave us some phenomenal suggestions. No request was too small or too big. His Customer service really made our trip memorable. He gave us ideas for places to go, restaurants, bakeries, local things to do, and if we had any issues at all, they were dealt with, in an expedient fashion! Fabulous room, we upgraded to a two bedroom suite overlooking the ocean. I would recommend this property every time. We took the self catering option, which was wonderful.
Stayed 3 nights in Mar 2024
Response from Muthu Clube Praia da Oura on 21 Mar 2024
Dear Mrs. Samantha,Thank you so much for choosing to stay with us and for taking the time to share your wonderful experience. We are thrilled to hear that Rui at the front desk made such a positive impact on your stay with his exceptional service. It brings us great joy to know that Rui went above and beyond to make your trip memorable by providing helpful suggestions, addressing any concerns promptly, and ensuring that no requests went unanswered. We will be sure to pass along your kind words to him, as we know he will be delighted to hear that he made such a positive impression on you.We're delighted that you enjoyed your stay in our fabulous two-bedroom suite overlooking the ocean, and we're glad that the self-catering option met your needs perfectly.Thank you once again for your recommendation, and we look forward to welcoming you back for another wonderful stay in the future.Kind regards,Cynthia H.Customer Care Officer

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous place for long stay! We stayed 2 month and we have to give full credit to Rui at front desk! He was amazing, helpful, and anytime anything needed attention, he was right on it. He was so wonderful and our favourite staff member. Thank you so much for being so kind to us while we were here.
Stayed 4 nights in Mar 2024
Response from Muthu Clube Praia da Oura on 17 Mar 2024
Dear Mrs. Samantha,Thank you immensely for your wonderful review! We are thrilled to hear that you had a fabulous two-month stay with us. Your kind words about Rui's professionalism, helpfulness, and dedication mean a lot to us. We are incredibly proud to have him as a member of our team, and we will be sure to pass along your appreciation to him personally. We are delighted that you felt well taken care of during your time with us. Providing outstanding service to our guests is our top priority, and we are thrilled to hear that we succeeded in making your stay memorable.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another wonderful experience.Kind regards, Cynthia H.Customer Care Officer

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness
Hotel more like a 3 star. Room clean but a long distance down up and down a hill to the restaurant. Then faced with numerous steps to the restaurant. Apparently there is another way in but this is not advertised. Paper and plastic cups in restaurant and you are not allowed to take these out of the restaurant. Outside area for entertainment is cold and not inviting. Food okay. Staff unsmiling. Beautiful location by the sea.
Stayed 5 nights in Mar 2024
Response from Marcio Reis on 15 Mar 2024
Dear Denise,Thank you for sharing your feedback with us. We appreciate your observations regarding your recent stay at our hotel.We're glad to hear that you found the room clean and enjoyed the beautiful location by the sea. However, we apologize for any inconvenience caused by the distance and steps to the restaurant. Your comments regarding the signage for alternative routes and the atmosphere of the outside entertainment area are duly noted, and we will certainly take steps to address these areas for improvement.Regarding the use of paper and plastic cups in the restaurant, we adhere to certain policies for hygiene and safety reasons, but we understand your concerns and will review this aspect to ensure a more convenient experience for our guests.Once again, we appreciate your valuable feedback, which helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future for an enhanced experience.Warm regards,Marcio ReisCustomer Care Officer

6/10 Okay

Imogen

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Muthu Clube Praia da Oura on 19 Feb 2024
Dear guest,Thank you so much for your review! We are thrilled to hear that you enjoyed your experience with us. Customer satisfaction is our top priority, and we are delighted to have met your expectations.Your feedback is invaluable to us as we continually strive to enhance our services. We look forward to serving you again in the future.Kind regards,Cynthia H.Customer Care Officer

2/10 Terrible

Cherry

Travelled with partner
Disliked: Amenities, property conditions & facilities
***JUST DON'T DO IT*** We did go out of season and did get a good price on All Inclusive but I did not expect what we got. The hotel grounds are beautiful and gorgeous beachfront location but the rooms are tired (although clean) and don't dare ask for a double bed. Having booked a double room on Expedia I did not expect 2 single beds pushed together and made as 2 singles. Not a major thing but when I had the audacity to contact reception to quey this I was immediately shut down with a passive aggressive; "Not being rude 'Madam', you booked an apartment, you get twin beds. There are no doubles". Then there was the issue with booking for the A La Carte restaurants. These are grim. Plastic chairs under plastic tarpaulin for the 'Mandarin' and 'Mexican'. The food not much better. Having been told they were fully booked (and eventually got booked in) there was barely anyone there and no atmosphere and half hearted service. Drinks are basic. Beer and warm wine in the buffet in plastic cups, the only glass is in the A la Carte's. Even at The Ocean Bar it was plastic cups but the staff down there actually raised a smile and were friendly and made semi-decent cocktails. It is a bland hotel with bland food and no atmosphere. Severely dated with rude and disinterested staff. Maybe it's better in the summer months??? I somehow doubt it. I have travelled alot and can honestly say that this was the poorest customer service and expertise at a hotel that I've ever had.
Stayed 3 nights in Dec 2023
Response from Muthu Clube Praia da Oura on 12 Jan 2024
Dear Cherry,Thank you for sharing your feedback with us. We appreciate your comments about our hotel grounds and beachfront location. We apologize for any inconvenience you experienced regarding the room type and the response from reception. We understand that this was not up to your expectations. We also apologize for the issues you encountered with the A La Carte restaurants and the overall atmosphere. Your feedback will be shared with the appropriate teams to improve our offerings. We strive to provide excellent customer service and we sincerely apologize that we fell short during your stay. We value your feedback as it helps us to improve.

10/10 Excellent

LONGZHAO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent location on the beach. Convenient to walk to nearby shopping stores.
Stayed 7 nights in Nov 2023
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear Longzhao,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent location by the beach and found it convenient to explore the nearby shopping stores. We strive to make our guests' experience as enjoyable as possible. We hope you had a great time and we look forward to welcoming you again soon!

10/10 Excellent

ken

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Nice room and pools. Beside the beach. Good food and friendly staff.
Stayed 5 nights in Nov 2023
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear Ken,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay at our resort. It's wonderful to know that you found our rooms and pools to be nice and that our location beside the beach enhanced your experience. We're also glad that you enjoyed our good food and that our staff was friendly. Your feedback means a lot to us and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Manon

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear ManonYour 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.

8/10 Good

purushottam

Travelled with group
Liked: Cleanliness, room comfort
Muthu!!!
Great choice if you are looking for an all-inclusive. Great selection of food and entertainment options. Close enough to the main streets but far enough away that it isn't loud. I highly recommend checking out Old Town Albufeira as well while you're in town.
Stayed 4 nights in Sep 2023
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear Purushottam,Thank you for the wonderful feedback! We're thrilled that you enjoyed our all-inclusive options and found our selection of food and entertainment to your liking. It's great to hear that our location was convenient for you, close to the main streets but still peaceful. We appreciate your recommendation to visit Old Town Albufeira as well. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Rosa

Stayed 7 nights in Aug 2023
Response from Marcio Reis on 25 Sept 2023
Dear RosaThank you for your review, we look forward to welcoming you back shortly to Muthu Clube Praia da Oura.Kind RegardsMarcio ReisCustomer Care Officer

4/10 Poor

Ryan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Below average hotel - the “all inclusive” (doesnt even include coffee at the main bar…) is runned down. We were missing towels one day, and had sheets put on that had yellow pee spots. Of all the nice places in Albufeira, would definitely never stay here again. Considering that Muthu seems to be a common hotel here, it really is below average.
Stayed 4 nights in Aug 2023
Response from Marcio Reis on 25 Sept 2023
Dear Ryan,We're truly sorry to hear about your recent experience at our hotel. This is certainly not the level of service we aim to provide. We appreciate your feedback and will address these issues to ensure they do not recur in the future. We apologize for any inconvenience you faced and hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Marcio ReisCustomer Care OfficerMuthu Clube Praia da Oura

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Loved it, great for families! Lovely pool and next to the beach!
Stayed 7 nights in Jul 2023
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear Robert,Thank you so much for your kind feedback! We're thrilled to hear that you loved our hotel and found it great for families. We take pride in our lovely pool and convenient beach location. We hope you had a fantastic time and that you'll visit us again soon!

10/10 Excellent

Neil

Stayed 3 nights in Jun 2023
Response from Marcio Reis on 29 Jun 2023
Dear NeilGreetings from Muthu Clube Praia da OuraThank you ever so much for your delightful score! We were absolutely thrilled to know that you had such a positive experience with us.We take great pride in delivering exceptional service and ensuring our customer's satisfaction, so it's immensely rewarding to receive such positive feedback. Looking forward to welcoming you back soonKind RegardsMarcio ReisCustomer Care Officer

8/10 Good

barry

Liked: Cleanliness, room comfort
The only problem at times was parking as we are 80yearsold
Stayed 27 nights in Feb 2023
Response from Customer Care on 4 Mar 2023
Dear Guest,We would like to take this opportunity to thank you for taking the time to write a review.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with Anabela and my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back.We hope to see you again soon.Kind regards,Customer Care.

2/10 Terrible

Howard

Disliked: Cleanliness, room comfort
Awful room next to public toilets. Had to pay to upgrade. Rude and aggressive staff. Disgusting undercooked food
Stayed 4 nights in Jan 2023
Response from Suman Rawat on 15 Feb 2023
Dear Guest,Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. We will definitely revisit our training and I will personally look into this matter to ensure our Ambassadors are more meticulous and careful in their work. Do gives another chance to serve you in near future.Best Regards,Suman RawatResident Manager

10/10 Excellent

Samson Ngugi

Liked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Gurupdesh

Total disappointment.
We booked our hotel and arrived at 830 pm and checked in. Our room had 2 single beds instead of a double size we requested, no towels and then the Air conditioning didn't work. The maintenance worker tried to fix it but gave up and said I can bring you a fan. When we went to the bathroom, there were ants all over in the bathroom. This all took two hours. We tried to contact the manager, The most frustrating part was the manager didn't even bother to come out of her office to speak with us. We were told to sit in the Lobby outside her office. It took us until after 11 pm trying to get the mess fixed and finally get moved to another room. I was really foreword to going to a 4 star hotel and it looked really good when we saw it but it was very disappointing. I think Dr. Mutu had a great vision but the place is sadly lacking. It hardly looked like 4 star inside, needlng maintenance to be kept up at least in section K where we were. We were given the second room we were assured we could stay and check out at 12 noon which was nice because regular check out time was 10:00 Am. But the next morning we we're woken by cleaning staff knocking at 0915 and told it's check out time. I think there is no coordination between the staff. There is lack of maintenance staff. One guy was running around trying to do everything. The staff was carrying towels and sheets in plastic bags. In some areas the staff was using grocery store carts to move stuff.
Stayed 1 night in Sep 2022
Response from Suman Rawat on 7 Oct 2022
Dear Mr. Gurupdesh,Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you.Hotel is going under a phased renovation process which will included all part of the hotel. Your room was given in accordance to the booking. We truly value the opinions of our guests, so rest assured that the point you highlighted will be shared with team and that we will definitely continue our pursuit for excellence in our services and seek ways to enhance our guests’ experience.Do give us another chance to serve you in near future.Best Regards,Suman RawatResident Manager

4/10 Poor

Ingrida

Travelled with family
Disliked: Cleanliness, room comfort
Trash Muthu Clube Praia da Oura
Disappointed hotel is in bad condition patio furniture swimming pool furniture is in Trash condition people don’t believe in pictures on any website liars liars liars
Stayed 8 nights in Sep 2022
Response from Suman Rawat on 7 Oct 2022
Dear Ms. Ingrida,Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. Hotel is going under a phased renovation process which will included all part of the hotel. The pictures shown on any website are for illustration purpose only. Actual room may vary due to different layout and room location.We truly value the opinions of our guests, so rest assured that the point you highlighted will be shared with team and that we will definitely continue our pursuit for excellence in our services and seek ways to enhance our guests’ experience.Do give us another chance to serve you in near future.Best Regards,Suman RawatResident Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
No parking
No parking available onsite. Had to find parking and then pay extra for that. For the number of rooms that the hotel has, they need more parking spots.
Stayed 1 night in Aug 2022
Response from Suman Rawat on 12 Oct 2022
Dear Guest,We have limited parking which is free for our in house guest and same cant be reserved. Do give us another chance to serve you in near future.Best regards,Suman RawatResident Manager

8/10 Good

Dan

Liked: Cleanliness, room comfort
Small issue with the room
Stayed 5 nights in Jul 2022
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear Dan, Thank you for your feedback. We look forward to welcoming you back soon!

6/10 Okay

Cesar

Travelled with family
Disliked: Cleanliness, room comfort
It was not what we expected.
Stayed 3 nights in Jul 2022
Response from Suman Rawat on 26 Jul 2022
Dear Mr. Cesar, Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. Do give another chance to serve you in near future. Best Regards, Suman Rawat Resident Manager

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, room comfort
Warning this is a ripoff
This is a ripoff. The photo are not real. Too expensive and very poor, cheap. I want my money back. Even the guy in the front desk agreed that photos and price were not right. Very disappointed also how Hotels.com handled our problem
Stayed 1 night in Jul 2022
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear Luis,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. We strive to provide accurate and up-to-date information to our customers. We appreciate your patience and understanding.

10/10 Excellent

Issam

Stayed 1 night in Jul 2022
Response from Suman Rawat on 26 Jul 2022
Dear Mr. Issam, Thank you for sharing feedback with us. We look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

10/10 Excellent

amin

Liked: Cleanliness
Stayed 2 nights in Jul 2022
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Your 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.

6/10 Okay

Scott

Stayed 1 night in Jul 2022
Response from Customer Care on 18 Jul 2022
Dear Scott, We are glad you enjoyed your stay with us and thank you for your feedback, as our guest's satisfaction is our top priority. With the best location in the city, close to the beach, it truly becomes a great value proposition for all of our guests. We look forward to welcoming you again soon in the near future. Kind regards

2/10 Terrible

Meshay

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property is advertised lovely, but the room is like a college dorm room in the 70's. There were small flies and mosquitoes dead and alive in the room. The property is in serious need of renovation. The terrace was filthy. There were no towels in the room. Front desk reception wouldn't answer the phone for over an hour. Ended up walking to reception to get them and they said they were 2 busy 2 answer. There was no wifi. Dr. Muthu should be ashamed of him self for allowing this property to be operable. It's not up to standard at all! All of these properties I see his name on in this area and he wont take out the time or money to bring this property up to standard. Another family was upset because their AC wasnt working for 3 days and they were getting bitten by mosquitoes sleeping with their door open because its so hot. People stop staying here and paying to accept these deplorable conditions. The more people keep patronizing he will never fix it! There are better more reasonably priced accommodations in the area. Were at the Auramar Beach Hotel now! What a pleasant difference! For less money! And check out is not 10:00 am!
Stayed 1 night in Jul 2022
Response from Suman Rawat on 16 Jul 2022
Dear Ms. Bulford Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. As per our records you booked for standard room and it was offered according to that. Standard checkout time is 10.00am and information about the same is available while make the reservation on website. We will definitely revisit our training and I will personally look into this matter to ensure our Ambassadors are more meticulous and careful in their work. We truly value the opinions of our guests, so rest assured that the point you highlighted will be shared with team and that we will definitely continue our pursuit for excellence in our services and seek ways to enhance our guests’ experience. Do give us another chance to serve you in near future. Best Regards, Suman Rawat Resident Manager

8/10 Good

Mark

Travelled with partner
Liked: Amenities, property conditions & facilities
We love this place, sadly this trip was a bit spoit by stag parties.
Stayed 5 nights in Jun 2022
Response from Suman Rawat on 2 Jul 2022
Dear Guest, Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you.As per hotel policy we do not take stag hen party but if they booked with different sources than its difficult to trace them . We look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022
Response from Suman Rawat on 11 Jun 2022
Dear Guest, Thank you for staying with us and we look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

8/10 Good

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in May 2022
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear Charlotte, Thank you for your feedback. We look forward to welcoming you back soon!

6/10 Okay

Wendy

Liked: Cleanliness, room comfort
Average not amazing
Hotel was in lovely location on beach however charged 15Eu per day for beds. No towels, iron, shower gel in room and had to ask twice for these. Not ideal if you have poor Mobility.
Stayed 5 nights in May 2022
Response from Suman Rawat on 22 May 2022
Dear Guest, Thank you for sharing feedback with us. We are happy to read that you liked our hotel location. Extra bed is always on extra charges . We have multipurpose soap in the washroom /kitchen area in dispenser. If we have prior information about the guest with mobility we try to allocate the room near the reception area. We look forward to welcome you back in near future. Best regards, Suman Rawat Resident Manager

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, amenities
Stayed 3 nights in May 2022
Response from Customer Care. on 18 May 2022
Dear Guest, Thank you very much for your comments and feedback. We are delighted to hear that you had a wonderful stay with us and mention the hotel’s location and spacious rooms. Best regards,

10/10 Excellent

Laura

Stayed 6 nights in Apr 2022
Response from Customer Care on 18 May 2022
Dear Guest, Thank you very much for your comments and feedback. We are delighted to hear that you had a wonderful stay with us and mention the hotel’s location and spacious rooms. Best regards,

10/10 Excellent

Joyce

Liked: Cleanliness, amenities, property conditions & facilities
Concierge was so helpful.
Stayed 5 nights in Apr 2022
Response from Customer Care on 18 May 2022
Dear Guest, Thank you very much for your comments and feedback. We are delighted to hear that you had a wonderful stay with us and mention the hotel’s location and spacious rooms. Best regards,

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, room comfort
Returning
Location prefect- returning next month so must have been good. Surrounding areas a bit tired around the town but the location of CPO is ideal to stay away from the town or have a 2 minute walk to experience the louder aspects of a holiday. Some lovely nearby restaurants, walks along the coast .
Stayed 5 nights in Mar 2022
Response from Suman Rawat on 1 Apr 2022
Dear Ms. Laura, Thank you for sharing feedback with us.We are happy to read that you liked our hotel location and view. We look forward to welcome you back in near future. Best regards, Suman Rawat Resident Manager

8/10 Good

Andrew

Stayed 1 night in Mar 2022
Response from Suman Rawat on 1 Apr 2022
Dear Mr. Andrew, Thank you for sharing feedback with us . We look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

6/10 Okay

Philip

Liked: Cleanliness
Average
Our stay was perfectly adequate. The room was spacious but a little dated. Certainly didn’t resemble the pictures on the website. A very good chance we were downgraded due to the low price we paid but not worth the hassle of complaining and swapping rooms as we were only there for 3 nights and the balcony space was excellent and private so worth the trade off. Breakfast was plentiful but at best luke warm and quite a challenge to get to the one operational tea/coffee machine at busy periods. Would I stay there again ? Probably not.
Stayed 3 nights in Feb 2022
Response from Suman Rawat on 15 Feb 2022
Dear Mr. Philip, Thank you for sharing feedback with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. We have noted your feedback about the brekfast and assure you necessary measures will be taken. Do give us another chance to serve you in near future. Best Regards,

8/10 Good

Melika

Stayed 3 nights in Dec 2021
Response from Ashish Gosain on 4 Jan 2022
Dear Melika Thank you so much for sharing feedback on your recent stay with us. Appreciations from our guests help us try more; aim higher and we will continue to work towards making the stay of each of guests a memorable one. We look forward to welcoming you back soon. Best Regards, Ashish Gosain Arae General Manager

10/10 Excellent

Lynn

Liked: Cleanliness, room comfort
Nice hotel in great location.
Very nice hotel in a central location. Close to the beach. Rooms nice but could go with a bit updating. Some blocks have amazing sea views. Check in easy but waiting till 5pm is a bit odd especially when you check out at 10am, 7 hrs to clean a room is a bit much. Overall had a good stay and would return
Stayed 5 nights in Nov 2021
Response from Suman Rawat on 20 Nov 2021
Dear Lynn, Thank you for sharing feedback with us. We are happy to read that you liked our hotel location and view. Hotel is going under a phased renovation process which will include all part of the hotel. Our standard check in time is 17.00hrs and early check in is always subject to availability. We look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

6/10 Okay

Patrick

Liked: Cleanliness
Take ear plugs and avoid the food
Block D, ground floor, near to the children's pool and the beach. Fridge and shower curtain had seen better days but the place was clean, had most of what you needed (no broom or dustpan and brush) and was comfortable enough. More 3* than 4*. Walls are paper thin and so little sleep due to noisy neighbours talking loudly until 1-2am and then being woken up by returning revellers from around 4am onwards! Ear plugs are a must! Breakfast was terrible. Cold 'hot' dishes, strange-coloured scrambled egg and undrinkable juice and coffee from machines. Didn't dare try any other meals. We went into Albufeira old town to eat, when not out driving around the region. Hotel staff were friendly and generally efficient, although when I complained about the food I later received an email saying that they had tried to contact me in my room but had been unable to do so - despite my wife and I being in our room for the entire period they stated. Nothing changed and we had no further contact from the hotel team. Hotel location is great, right on the beach. We didn't use the sunbeds so no idea if / how much they cost. Being late October there were still beds available throughout most days. We walked along the cliffs to Albufeira beach and back, and bought a couple of beach towels from a local shop for less than 9 euros each (hire is 12 euros), and just lay on the beach enjoying the 25oC sun. Limited fun in the water most days due to massive waves, but did get one day's swimming in the sea.
Stayed 3 nights in Oct 2021
Response from Suman Rawat on 22 Oct 2021
Dear Mr. Patrick, Thank you for sharing feedback with us. We are happy to read that you liked our hotel location and found our staff friendly and efficient. We apologize for inconvenience caused. After checking the message in expedia online we did call you in the room and received no response around 21.00-21.30hrs and left the message with ext. number to contact us . We have noted your feedback regards to breakfast and same will be shared with concerned department. Do give us another chance to serve you in near future. Best regards, Suman Rawat Resident Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Ideal
Would say it was a 3 star not 4 rooms wise but no complaints Hotel was totally fine Great location and the pool was great, staff at the hotel were helpful
Stayed 7 nights in Oct 2021
Response from Suman Rawat on 21 Oct 2021
Dear Guest, Thank you for sharing feedback with us.We are happy to read that you liked our hotel location, pool and found our staff helpful. Best Regards, Suman Rawat Resident Manager

10/10 Excellent

sara

Liked: Cleanliness, room comfort
I have stayed here before but this time was great had the room in the block i requested and on the ground floor. Stayed here for 5 day's on my own until my husband arrived and felt completely safe. Shame the bars shut so early.
Stayed 7 nights in Oct 2021
Response from Hotel Management on 21 Oct 2021
Dear Ms. Sara, Thank you for sharing feedback with us. We are happy to read that you got the room as per you preference. Hotel bar is closed by 23.00 hrs. Regards, Hotel Management

10/10 Excellent

Gary, New York

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Silvana Mollame

Travelled with group
Liked: Cleanliness, amenities
Very close , walking distance to the beach and main tourist centre. The hotel needs maintenance and updating.
Stayed 1 night in Sep 2021
Response from Suman Rawat, Resident Manager on 23 Sept 2021
Dear Silvana Mollame, Thank you for sharing feedback with us. We are happy to read that you really enjoyed your stay with us. We have noted your feedback on the beds and same will be be shared with concerned department to take necessary corrective actions. We look forward to welcome you back in near future. Best Regards,

2/10 Terrible

Sam

Travelled with partner
Disliked: Property conditions & facilities
The customer service is not up to par for a hotel. We booked this apartment thanks to the pictures that were shown on the expedia app, but we stayed in a room that had no head boards, uncomfortable beds and no hot water. When we tried to speak to the manager about our experience, she was rude and not willing to understand. She had no empathy for our concern.
Stayed 4 nights in Sep 2021
Response from General Manager on 19 Sept 2021
Dear Mr. Sam Thank you for sharing your comments with us. It is very disturbing that you left our backs with a negative impression, we really appreciate your feedback as it always gives us the opportunity to improve and we truly apologize for the inconvenience caused to you. According to our records, you were allocated a room as per your reservation and the pictures shown were same as per the category booked, however you were looking for a deluxe room which is completely different than the room booked. Also when you spoke to my colleague, I understand that due to non availability of your preferred room we were unable to offer you a room move on the day. I sincerely apologise on behalf of my colleague who was unable to express herself which came across as unemphatatic and rude. We note your feedback and it will be shared with the departments in question. Give us another chance to serve you in the near future.

2/10 Terrible

Felisberto

Business traveller
Stayed 5 nights in Aug 2021
Response from Hotel Manager on 2 Sept 2021
Thank you for sharing your comments with us. We are saddened to know that we could not meet your expectations. We really apologize for the inconvenience. Please give us another chance to serve you in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, room comfort
Summer stay
Great location near beach and good restaurants. Room very clean. Helpful receptionists. Pool nice but very busy as expected this time of year!
Stayed 7 nights in Jul 2021
Response from Hotel Manager on 23 Aug 2021
Thank you, we have noted your feedback and glad that you have had a comfortable stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is outdated! Everything is falling apart, terrible mattresses, the beds do not have headboards!! The furniture is very old and dirty. The customer service could be better, it was very long lane to check in...I will not recommend this hotel to anyone... as on top of everything it was crazy expensive
Stayed 4 nights in Aug 2021
Response from Hotel Manager on 9 Sept 2021
Dear Guest, Thank you for sharing feedback with us. I appreciate your specific and constructive feedback as such interactions help us identify areas of opportunity for improvement and also give us further insight into our guests’ expectations, so that we can better exceed them in future. Hotel is going under a phased renovation process which include all parts of the hotel. We have the renovated room categories, however i understand that your booking was for a standard room and hence the dissapointment. Though the standard rooms are old, all furniture in rooms are functional and in good confition. We truly value the opinions of our guests, so rest assured that what you have highlighted will be shared with the team and that we will definitely continue our pursuit of excellence in our services and look for ways to enhance our guest experience. We hope that you will not allow this experience to damage your perception of our hotel forever and give us another opportunity to prove our commitment to exceeding your expectations. Do give us another chance to serve you in near future. Best Regards,

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Muthu Clube Praia da Oura on 26 Jan 2024
Dear GuestWe are sorry for not meeting your expectations. In order to improve we would like to hear from you what went wrong so we can take corrective measures.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from MGM on 9 Jul 2021
Dear Guest, Thank you for taking the time out to share your feedback. We do apologise for not being able to meet your expectations during your stay. We hope you will not allow this experience to forever mar your perception of our hotel and will allow us another opportunity to prove our commitment to exceeding your expectations. We look forward to welcoming you back soon. Warm Regards, Management

6/10 Okay

Shereen

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2021
Response from Hotel Manager on 8 Jul 2021
It has been a pleasure for us to have hosted you and we are glad to know that you enjoyed the visit. It is our constant endeavor to create a wonderful experience of warm hospitality for all our valued guests and we are happy to know that we are able to deliver. We look forward to hosting you again at the hotel real soon.