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Reviews of Pestana Alvor Praia Beach & Golf Hotel

5 out of 5
Pestana Alvor Praia Beach & Golf Hotel
Praia dos Três Irmaos, Alvor, Portimão

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 392 reviews" "
Rating 8 - Good. 142 out of 392 reviews" "
Rating 6 - Okay. 43 out of 392 reviews" "
Rating 4 - Poor. 15 out of 392 reviews" "
Rating 2 - Terrible. 8 out of 392 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Graham

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the upgrade Friendly helpful staff. Noisy first room which the hotel was aware of and only upgraded after we complained. But overall very good.
Stayed 7 nights in Mar 2024

10/10 Excellent

Terence Gerard, Yateley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very friendly, attentive and professional staff. Strongly recommended!
Stayed 4 nights in Feb 2024
Response from MM on 1 Mar 2024
Dear Mr. Terence Gerard,Greetings and thank you for your words of praise! We are delighted to read your review and to recognize the service we strive to deliver to all our guests and all the improvements made. We will be happy to share your comments with the team. We look forward to having you back for another visit. Kind regards,Pestana Alvor Praia Team

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Mrs Jayne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We received 5 star service in a 4 star property. This hotel is in need of investment, the bedroom furnishings & decor are very tired. The gym was awful with the majority of the equipment broken and in need of a deep clean. The mattress was very worn and uncomfortable. I feel sorry for the staff as they go out of their way to give you excellent service. The location is beautiful too, ideal for lovely long walks along the boardwalk.
Stayed 7 nights in Dec 2023
Response from MM on 14 Jan 2024
Dear Mrs Jayne, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Alvor Praia.Kind regards, Pestana alvor Praia Team

10/10 Excellent

Lenny

Really nice hotel Hotel with lovely staff
Stayed 2 nights in Nov 2023
Response from MM on 14 Jan 2024
Dear Mr. Lenny,thank you very much for your wonderful review and for choosing to stay at the Pestana Alvor Praia. We look forward to a next stay.Our best regardsThe Pestana Alvor Praia Team

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff noticed our preferences such as white coffee and picked up that it was my husband birthday from his passport. Delivered cake and champagne. Fantastic location on best beach in Algarve
Stayed 7 nights in Oct 2023
Response from MM on 5 Nov 2023
Dear Mrs. Irene,On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Alvor Praia

6/10 Okay

Manoj

Disliked: Cleanliness, property conditions & facilities
Location was good but hotel and rooms need a makeover
Stayed 5 nights in Oct 2023
Response from MM on 5 Nov 2023
Dear Mr. Manoj, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your positive and constructive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor Praia.Best regards, The Team at Pestana Alvor Praia

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views, location and staff service really make this hotel. Unfortunately we did not receive room upgrade with VIP status but the included wine was excellent. The daily breakfast buffet was very good and we enjoyed the selection of vegetables available with the salad offerings at the dinner buffet. The only reason I give this a 4 vs 5 stars is the matresses and furnishings really need an update. The mattress was very uncomfortable. And no matter how low we made the AC in the room it just never got really cool. With having a sea view room you do get to hear the ocean all night but I did find it hard to sleep with the mattress and room temperature. I would recommend this hotel for everything else though!
Stayed 2 nights in Oct 2023
Response from MM on 9 Oct 2023
Dear Mrs. Allison, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Alvor Praia. At the same time, we would like to apologize for not fully meeting your expectations in some areas. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Alvor Praia and regain your trust during your next visit.Warm regards, The Team at Pestana Alvor Praia

10/10 Excellent

Dipaque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant and amazing
Amazing hotel. Great location and fantastic services. Thanks you.
Stayed 3 nights in Sep 2023
Response from MM on 9 Oct 2023
Dear Mr. Dipaque,Thank you very much for your wonderful comments.We will wait for a next visit.Kind regardsPestana Alvor Praia Team

6/10 Okay

Ramona

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pestana Alvor
The hotel is in a beautiful spot overlooking the sea and beach. Hotel staff are very nice. Hotel is very clean throughout. Lift down to the beach is a nice plus. Bed rooms in older part of hotel are a little tired and dated. It the views from the hotel you can’t surpass.
Stayed 7 nights in Aug 2023
Response from MM on 9 Oct 2023
Dear Mr. Paul,On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Alvor Praia

10/10 Excellent

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Aug 2023
Response from MC on 23 Aug 2023
Dear Mr. Alessandro, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia.Kind regards, The Team at Pestana Alvor Praia

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful the services were great and professional very friendly staff.
Stayed 6 nights in Jul 2023
Response from MC on 9 Aug 2023
Dear Mr. Paul,Thank you very much for your kind comments and wonderful feedback.We do look forward to another visit.Kind regardsPestana Alvor Praia Team

10/10 Excellent

LINDA ELLEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a beautiful location in a lovely area of the Algarve.
Stayed 7 nights in Jul 2023
Response from mc on 9 Aug 2023
Dear Mr. Paul,On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Alvor Praia

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool and deck. Easy beach access.
Stayed 7 nights in May 2023
Response from AQ on 23 May 2023
Dear Mr. David, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia.Kind regards, The Team at Pestana Alvor Praia

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay
We had a wonderful time at the resort. The age group was there was generally 60+. The service was tremendous. At our first breakfast they asked about our room. I mentioned the shower drained a bit slow and within the hour a maintenance person was in our room. We had a nice larger room and a free bottle of wine because of my Vip status in hotels.com.
Stayed 2 nights in May 2023
Response from MC on 23 Aug 2023
Dear Mr. Konrad, Thank you for your feedback on your stay at Pestana Alvor Praia. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Alvor Praia, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Alvor Praia

10/10 Excellent

jody a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view.
We had a room on the 6th floor with a view of the ocean. It was magical at night with a full moon. The hotel was clean. Check in was quick, and efficient. The outdoor pool was a little chilly but refreshing. The staff was very friendly especially in the gift shop and it is small but very nice. They sell stamps too. The breakfast buffet was very good, but the evening buffet was awful. I had never seen potato chips, pizza, or what looked like frozen fish sticks on a buffet before. The price was ridiculous for the price. Lunch was good at the pool and also next door at the off property restaurant on the beach. We enjoyed our stay but would not eat at the evening buffet again. Drinks were good and the music in the bar one evening was excellent.
Stayed 2 nights in May 2023
Response from MC on 23 Aug 2023
Dear Mrs. jody a, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor Praia.Best regards, The Team at Pestana Alvor Praia

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
Súper stay, loved it. Great breakfast, pool area, and can’t beat the location. Will be back
Stayed 3 nights in Apr 2023
Response from MC on 23 Aug 2023
Dear Mr. Stephen, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia.Kind regards, The Team at Pestana Alvor Praia

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach proximity, space around the hotel & and the staff
Stayed 6 nights in Apr 2023
Response from AQ on 26 Apr 2023
Dear Mr. Richard, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia.Kind regards, The Team at Pestana Alvor Praia

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Colette

Stayed 5 nights in Feb 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff great service and a beautiful hotel
Response from OA on 12 Dec 2022
Dear Mr. Eric,On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Alvor Praia

8/10 Good

Michael G, Cork

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View was spectacular. Breakfast was excellent. Pool was cold (20C) The steps into the pool, and the area under the pool shower, had a lot of green algae on them.
Stayed 7 nights in Oct 2022

10/10 Excellent

michel

Stayed 5 nights in Sep 2022

2/10 Terrible

zia

Disliked: Staff & service, amenities, property conditions & facilities
nathing
Stayed 2 nights in Sep 2022
Response from OA on 13 Sept 2022
Dear Mrs. Zia, Thank you for taking the time to provide us with your feedback on your experience at Pestana Alvor Praia. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Alvor Praia. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Pestana Alvor Praia Team

8/10 Good

Chantal

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
My stay was less than 3 days and the staff was professional and courteous. We were welcomed by staff at the entrance who helped with our luggage and directed to a swift check in process. The “garden view” received was not as nice a view as we imagined based on online images. However, walking around the facility the side facing the ocean was much better maintained. Breakfast was nice, and the staff was very attentive to our needs. The room was clean, but my initial hand towel/wash rag had what look liked dried up gum on it. The front desk had it replaced right away. The decor around the hotel from top to bottom was charming.
Stayed 2 nights in Jul 2022
Response from OA on 6 Jul 2022
Dear Mr. Steven A, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered. Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Alvor Praia. Kind regards, The Pestana Alvor Praia Team

6/10 Okay

Steven A, Amsterdam

Liked: Staff & service, amenities
Not a 5star hotel… staff were friendly and helpful but the level of accommodation was not what I’d expect of a 5star location. Room was significantly worn/dated and balcony which was an upgrade benefit was dirty/not clean…
Stayed 4 nights in Jun 2022
Response from OA on 6 Jul 2022
Dear Mr. Steven A, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered. Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Alvor Praia. Kind regards, The Pestana Alvor Praia Team

8/10 Good

Maisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort all around. Perfect family vacation property. Amazing breakfast and sea view from the hotel. Perfect access to beaches and the beaches ARE AMAZING!
Stayed 7 nights in Jun 2022
Response from OA on 5 Jul 2022
Dear Mr. Aaron, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia. Kind regards, The Team at Pestana Alvor Praia

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

8/10 Good

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and restaurants on the beach were easily accessable. The dinning options at the hotel were minimal.
Stayed 6 nights in Apr 2022
Response from OA on 29 Apr 2022
Dear Mrs. Shirley, We would like to thank you for taking the time to share your opinion on your stay at Pestana Alvor Praia. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service and overall quality. We are sincerely regret that you were disappointed with your dining experience. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. Once again, we thank you for staying at Pestana Alvor Praia, and we look forward to welcoming you back soon. Kind regards, The Pestana Alvor Praia Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
We loved everything about our stay. The hotel was beautiful, really clean and well maintained. The staff were all very friendly and helpful. The food was lovely with lots of choice and the buffet was of a very good quality. Covid measures were in place. Our room was perfect with a large terrace overlooking the beautiful pool and beach and the bed and pillows were very comfortable. We enjoyed every minute of our stay and can’t wait to return.
Stayed 7 nights in Dec 2021
Response from OA on 15 Jan 2022
Dear Mr. Laura, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor Praia. Best regards, The Team at Pestana Alvor Praia

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place! I had a beautiful corner room with and view of the ocean. And I was able to have a nice bath! I would recommend this hotel.
Stayed 2 nights in Dec 2021
Response from OA on 19 Dec 2021
Dear Mrs. Deborah, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor Praia. Best regards, The Team at Pestana Alvor Praia

10/10 Excellent

Nadina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel with beautiful view, the room was spacious and clean. Staff was very friendly and helpful and breakfast was delicious. We enjoyed our stay there and loved the indoor pool and the sauna.
Stayed 1 night in Nov 2021
Response from OA on 23 Nov 2021
Dear Mrs. Nadina, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor Praia. Best regards, The Team at Pestana Alvor Praia

10/10 Excellent

carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel situated in a great position near the beach. Good breakfast. Staff very nice. Rooms were lovely. Thoroughly enjoyed our stay here
Stayed 4 nights in Nov 2021
Response from OA on 18 Nov 2021
Dear Mrs. Carolyn, On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Alvor Praia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in perfect location
The hotel was very good, located at the beginning of 7km long sand beach. Breakfast was excellent. Inner swimming pool is too shallow to swim. Outer swimming pool is large and deep enough, but was very cold in November. Location is perfect for those who love nature, sun, calmness. We enjoyed our stay very much.
Stayed 2 nights in Nov 2021
Response from OA on 16 Nov 2021
Dear Mr. Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Alvor Praia. Kind regards, The Team at Pestana Alvor Praia

8/10 Good

Emer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Beautiful location.
Stayed 4 nights in Oct 2021
Response from OA on 2 Nov 2021
Dear Mr. Emer, On behalf of our entire team at Pestana Alvor Praia, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Alvor Praia. Best regards, The Team at Pestana Alvor Praia

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
Many rooms are small and a lot of them still outdated and not well cared for. My room even had spider webs near the door. The room had an awful smell like sewerage. At checkout, the person didn’t even ask how our stay was, only cared that we paid for the drinks we had during our stay. Food was ok. Not worth what we paid for.
Stayed 2 nights in Aug 2021
Response from MF on 2 Sept 2021
Dear Mrs. Deborah, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Alvor Praia for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Orlando Araújo Gestor de Unidade

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Go to the spa!
Lovely energy and spa. Carla is amazing!
Stayed 4 nights in Aug 2021
Response from MF on 23 Aug 2021
Dear Mrs. Jessica, Thank you for your feedback on your stay at Pestana Alvor Praia. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Alvor Praia, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Alvor Praia

8/10 Good

Aftab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
The hotel was absolutely brilliant. Food was good, staff were very hospitable. There is not a lot to do around the hotel and everything is a taxi ride away
Stayed 6 nights in May 2021
Response from MF on 2 Jun 2021
Dear Mr. Aftab, On behalf of the entire team at Pestana Alvor Praia, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Alvor Praia

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2021

10/10 Excellent

Karen, Bath UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting of this property situated above the beach, being an easy walk down and I love the fact the hotel and accommodation doesn't dominate the skyline. This hotel has a family feel about it and the staff cannot do enough for you and although we are in Covid era, it felt safe and clean in all areas. Gorgeous sunsets dining outside and if you need to relax this is the hotel. Lots of activities in the area and places to explore.
Stayed 14 nights in Sep 2020
Response from MF on 24 Sept 2020
Dear Mrs "Karen", First of all, we want to thank you very much for your excellent feedback on Pestana Alvor Praia. It gives us great satisfaction to hear that you enjoyed your stay at our hotel and that you particularly enjoyed our services and facilities. We were also very happy to hear that we were able to offer you a pleasant stay. We look forward to hosting you again soon at Pestana Alvor Praia. Best regards, Mónica Fernandes Guest Service Manager Pestanha Alvor Praia

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Zackary

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2020

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If it’s good enough for the President of Portugal.
Great check in, friendly staff and the President of Portugal was also staying there! My third stay here and will be staying again.😁
Stayed 2 nights in Aug 2020
Response from MF on 22 Aug 2020
Dear Mr. "Jonathan", First of all, we want to thank you very much for your excellent feedback on Pestana Alvor Praia. It gives us great satisfaction to hear that you enjoyed your stay at our hotel and that you particularly enjoyed our services and facilities. We were also very happy to hear that we were able to offer you a pleasant stay. We look forward to hosting you again soon at Pestana Alvor Praia. Best regards Mónica Fernandes Guest Service Manager

4/10 Poor

CarolMathias, Alvor Portimao

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From outside the building was very impressive and so were the grounds.The communal areas were tastefully done and spacious except for the dining areas where the tables were very close to each other so you couldn’t converse privately. The games room only had a pool table in it and not much else. There were little steps throughout the building that I am amazed no one has tripped up or down as it’s a dark hotel and you don’t always realise they are there. Our room was grubby and we were on the sixth floor that had a balcony,but when sat in the chairs we could not see the sea etc as the wall was up to eye level. The bedding,towels and bathrobes were old and worn out.The bath was very small and there were cracks in the floor tiles. The staff were very pleasant and helpful,but distant. The music played on the piano at breakfast although beautifully done was very depressing to start the day off.The entertainment was what I would expect in a 3 star hotel. There was no atmosphere here ,quite an odd feeling. The pool area was good,but worn out towels and the umbrellas were stained. We had a lovely big bed,but it had too many layers beneath and the duvet was thick making it hot to sleep in. When the wind was up it howled through the apartment very loudly There was nothing to do ,but sit on a beach which you now have to pay to hire the loungers or go into the town.One you have done that it’s boring. We caught the tour bus to Portimao which was like a concrete jungle.
Stayed 7 nights in Oct 2019
Response from MF on 21 Oct 2019
Dear Mrs. "CarolMathias", Thank you for choosing Pestana Alvor Praia for your stay and thank you for your feedback. We regret that your experience did not meet your expectations. We hope you will give us the opportunity to regain your trust during your next stay. Best regards, Mónica Fernandes Guest Service Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from mf on 21 Oct 2019
Dear Guest, We thank you for your rate. Best Regards Mónica Fernandes Guest Service Manager