In-room safe, iron/ironing board, free cots/infant beds

Reviews of Luna Solaqua

4 out of 5
Luna Solaqua
Rua Do Mediterraneo, 14, Albufeira, Faro District

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 109 reviews" "
Rating 8 - Good. 42 out of 109 reviews" "
Rating 6 - Okay. 7 out of 109 reviews" "
Rating 4 - Poor. 1 out of 109 reviews" "
Rating 2 - Terrible. 1 out of 109 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David John

Travelled with partner
Polite staff
Stayed 7 nights in Oct 2023

4/10 Poor

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms feel outdated. This must have been a great hotel years ago but it is an OK property today. I don’t think think it is worth the price paid.
Stayed 3 nights in Sep 2023

10/10 Excellent

Manelva M L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff. Rooms cleaning available every day. Poolside activities.
Stayed 13 nights in Aug 2023

8/10 Good

Mike, Georgetown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique spot close to everything. Disappointed free advertised breakfast not available, restaurant not open, bar opened March 1st. Pool outdoors not open. Staff very attentive, responsive, helpful.
Stayed 21 nights in Feb 2023

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful a beautuful hotel only problem the restaurant was closed

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly and worked very hard to make it a great stay for their guest. We stayed in off season but I recommend this hotel for a great sleep very close to a grocery store. Indoor pool was about 27.5 degree which was cool when you first get in but you can stay in for a couple hours.
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 14 nights in Oct 2022

8/10 Good

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to old town, really clean hotel and friendly staff. The beds were really comfy and we slept well every night. The little kitchen is fine for small snacks. We didn't use it except the fridge for drinks which was handy to have. The Wi-Fi was free and really good. The pool bar was expensive for beers although we did use it for convenience but after a day or so we decided to go to the supermarket across the road for drinks and snacks and we noticed a lot of people doing the same. It was our 10 year anniversary and reception bought us a bottle of champagne to our room which was very well received. The hotel has a spa with very reasonable prices, it also offers excursions bookable at reception. It offers a shuttle into town every hour free of charge which we didn't find out until our last day and 2 taxis a day later.. Room service is available at a small charge too. You can also borrow a iron from reception and the safe is charged per day and has a 10 euro deposit required. The hair dryers in the room are really good! Tip - make sure you use the card on your door for cleaning required or DND as we had a maid walk in on us twice we had forgotten to use it! 😆
Stayed 4 nights in Oct 2022

6/10 Okay

Xavier

Stayed 6 nights in Sep 2022

10/10 Excellent

Eoghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected, location is perfect, nice and quiet in the evening time.
Stayed 4 nights in Jun 2022

8/10 Good

cat, sydney

Liked: Property conditions & facilities, room comfort
Hotel location is excellent
When we arrived the gentleman who checked us in was very polite and professional. The room was lovely and clean. However the only thing that lets the hotel down a little is the blonde haired lady on reception she’s not very pleasant to deal with she’s abrupt, rolls her eyes and most defiantly doesn’t make u feel like she is willing to help. But all other staff seemed to go over and beyond to help. So maybe she could brush up on her customer care a little. I noticed she was abrupt to other guests as well. Would go back but just hope we don’t have to deal with that lady.
Stayed 4 nights in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but wifi is a problem
Wifi is not included and buying hotspot cards for very poor wifi is something that can be fixed very easily. Except for this one issue, a nice hotel, clean and great location .
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good position close to old town close to hyper market very helpful staff very clean
Stayed 7 nights in Sep 2017

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Nice big clean apartments - pool area nice. Good indoor pool but very warm! Good food and drink prices average. Hugh local supermarket at end of road. 15 min walk to old town down hill and the strip gradual up hill. Overall good stay
Stayed 13 nights in Aug 2017
Response from ANA COSTA on 21 Aug 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel , lovely pool close to everywhere
I really enjoyed my stay here for the past week, the pool was lovely and the rooms were so clean and great air conditioning in the hotel. It is about a 15 minute walk to old town, we did this walk every evening and it was fine, hotel is located next door to a shopping centre also
Stayed 6 nights in Jul 2017
Response from ANA COSTA on 7 Aug 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great size apartment.
Lovely apartment, great size.Lovely quiet location.In general the reception staff were friendly but unfortunately one or two were not very friendly.
Stayed 10 nights in Jul 2017
Response from ANA COSTA on 7 Aug 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

10/10 Excellent

Joe, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solaqua Apartments
Excellent hotel great facilities (snack bar, outdoor and indoor pool) and location, just a 10 minute walk to the old town beach and square. Rooms clean and spacious, great pool side view from balcony. Staff always helpful and polite. My fifth visit to Albufeira but my first stay in Solaqua but hopefully not my last. One of the best hotels of the 5 I have stayed in in Albufeira
Stayed 7 nights in Jul 2017
Response from Ana Costa on 31 Jul 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Solaqua
Apartments were spotless throughout, rooms cleaned every single day and fresh towels provided. The pool bar was nice with resonabley priced food and drinks. could do with some more parasols around the pool. We enjoyed our stay and would give the staff top marks however would not return due to very poor soundproofing of the apartments we could hear every single sound from apartment above us which disturbed many a nights sleep.
Stayed 10 nights in Jul 2017
Response from ANA COSTA on 31 Jul 2017
Dear Customers Thank you very much for your review. We will have a deep look in the points that you have mentioned in your review. Be sure that we will try our best to improve these issues. Kind Regards Ana Costa

8/10 Good

Shaz from Notts, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to supermarket & old town.
Ideal holiday location & can't fault the hotel amenities, staff & cleanliness. However, the mattress for the single bed a little worn & needed replacing & size of bed small. Main bedroom perfect.
Stayed 7 nights in Jul 2017
Response from Ana Costa - Front-Office-Manager on 25 Jul 2017
Dear Customers Thank you very much for your review. We will have a deep look in the points that you have mentioned in your review. Be sure that we will try our best to improve these issues. Looking forward to welcome you again at Luna Solaqua Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice pool and really clean. Disappointed that in this day and age they would charge for wifi.
Stayed 2 nights in Jun 2017
Response from ANA COSTA on 29 Jun 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
2nd time at Solaqua and great hotel for peace and quiet. Entertainment on Sunday evening only which suited us to be honest. Food and drin prices reasonable.
Stayed 5 nights in Jun 2017
Response from ANA COSTA on 29 Jun 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weeks stay..
excellent stay .. great room overlooking pool .. very clean and well kept .. polite staff .. good facilities including indoor pool and jacuzzi .. small shopping centre at top of street with very large supermarket selling everything you might need ...10 mins walk to old town .. 20 mins to new .. would recommend .. me and my wife were very happy with our stay
Stayed 7 nights in Jun 2017
Response from ANA COSTA on 3 Jul 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than I expected
Lovely hotel very clean, staff very friendly and helpful. 15 min walk to both old and new town!
Stayed 8 nights in May 2017
Response from ANA COSTA on 31 Jul 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solaqua is spotlessly clean, the 1-bed apartments are really spacious, well-equipped and very comfortable. Service at reception was always friendly and helpful. Food and drinks available by the pool all day, lots of sun loungers and the pool never got too busy. This was my second time staying and I'll definitely be back again!
Stayed 5 nights in Jun 2017

8/10 Good

Des, J

Liked: Cleanliness, property conditions & facilities, room comfort
Great deal on a lovely hotel
Solaqua turned out to indeed be a great deal at a beautiful hotel. When I first booked I was a bit skeptical and feared the deal was too good to be true. Unlike some of the bad reviews mentioned the hotel actually did look like the pictures. I enjoyed a lovely 4 day holiday here exploring the nearby restaurants, beaches, and water activities. Location- Solaqua is right across from a nice shopping center which has restaurants, a supermarket, and the usual beach shops. There's also a nice assortment of restaurants in walking distance if you continue walking past the shopping center (most don't stay open past 8pm even on the weekend so plan accordingly). The hotel is only about 8-10 minutes from Old Town. I used Uber/taxis, but there is also a little train you can catch. My only notes would be on the wifi and housekeeping. There is wifi, BUT it's only found in the reception area, lobby, and around the pool. The purchasing packages weren't bad, but it was annoying not being able to use wifi in your room. Housekeeping does do a really nice job of cleaning the rooms, but it takes forever. I'm not sure if there is a small staff, but my room on the second floor often didn't get cleaned until the late afternoon (not a dealbreaker).
Stayed 4 nights in May 2017
Response from ANA COSTA on 16 Jun 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gráinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right in the middle of the old town & the new town (1.5 km away from both). There is a small shopping centre 2 minutes walk away, mcdonalds, KFC etc within 5 mins walk. Really enjoyed the stay there.

10/10 Excellent

margaret, yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!!
I've been here 3 times now lovely pool nice bar area nice clean rooms and situated in an excellent position in between old and new town with a big supermarket 2 mins away and plenty of restaraunts and takeaways nearby will be returning again no doubt x

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
10-15mins from strip Good sized rooms Rooms where cleaned daily Hotel was modern Pool area was large No entertainment You had to pay for wifi Overall nice stay

10/10 Excellent

SINEAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay again
Had an amazing 10 night stay here in May. Staff our friendly and helpful, nothing is too much trouble. Everyone had commented on the beds being hard, and they are however I only had to ask for a mattress topper and it was brought up and made on to the bed. Location is great if you want to be in the centre of things. Continente supermarket on the doorstep. We had a one bed apt and it was huge (room 332) with pool view. I have stayed in a studio before and even they are spacious enough for 2 people I think. Cleaning staff are great too. Modern touch hob. Spotless clean. Good spa facility too with offers on for 1hr massage 35eu etc. Would definitely stay here again without hesitation.

8/10 Good

Andrea , Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel
Room was very spacious even for 3 adults. Hotel facilities and pool area great. A big supermarket just round the corner and a 10-15 minute walk to the old town and beach.

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andy, Harrogate North Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, conveniently positioned
The location was pretty much central for the beach, town, restaurants, night life (if required), good supermarket and transport for travelling to other towns etc.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nataliya, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
This is our second time in Solqua, it was a great pleasure both times. Clean, comfy, great location, a short walk to the beach and a play ground, indoors pool and jakuzzi, near a supermarket, self-catering - all we needed

10/10 Excellent

LMB, Lancs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed here a few times now and we're always pleased, very clean and perfect location 😃.

8/10 Good

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean & good location between the old & new town. We went before the season kicked off so hotel bar not open & relatively quiet

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solaqua hotel albufeira
We stayed end of March, hotel, well placed in between old town and strip. We stayed in studio apartment over looking the pool area, room very clean, nice bathroom, bed and pillow a bit hard for me but ok for husband . Would stay again and would highly recommend.

8/10 Good

rupa, cardiff

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel, in between new town and old town.
Me and my partner had a lovely stay, it's walking distance to old town and New town, although we did catch a taxi few times when we were out late which was only about 5 Euros, when we checked in we were happy with our room, downfall was that all tables and wardrobes were very dusty, seemed they had been cleaned and not topped up as the room may have been empty for a long time. I would have no problem to go back there again, but a update will be needed soon. Overall a great holiday.

10/10 Excellent

John, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to Portugal
Lovely weather, lovely hotel, great location but most of all fabulous people.
Response from Costa on 19 Feb 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Professional reception staff. Clean and spacious rooms. Very little noise from other rooms.
Response from Costa on 19 Feb 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

10/10 Excellent

Margaret, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment with all our needs
We can't fault it! This is our second 3 week holiday here and feels like home from home. It is in walking distance to Oura Beach and Old Town with a Mall with supermarket 2 minutes away. See you again next year!!
Response from Costa on 19 Feb 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

8/10 Good

margaret, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean quiet near everything.
Pleasant restful enjoyable stay. Well run hotel. Near shops beach bus stop restaurants.
Response from Costa on 19 Feb 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Location!
Location is very good, 15min walk to the Old Town & New Town. Supermarket at the end of the road. Pool area was good, never seemed to get to busy. Still able to get beds at 10AM. Bar was nice, beer and food was good and cheap. Staff were friendly. Overall, I would definitely stay here again...
Response from Costa on 19 Feb 2017
Dear Customers Thank you very much for your review. It is a pleasure to know that you had a good stay with us. Looking forward to welcome you again at the Solaqua Kind Regards Ana Costa Front-Office-Manager