Indoor pool, 3 outdoor pools, pool loungers

Reviews of Domes Lake Algarve, Autograph Collection

5 out of 5
Domes Lake Algarve, Autograph Collection
Praia Da Falesia, Apartado 811, Loulé

Reviews

9.6

Exceptional

Rating 10 - Excellent. 810 out of 1002 reviews" "
Rating 8 - Good. 161 out of 1002 reviews" "
Rating 6 - Okay. 21 out of 1002 reviews" "
Rating 4 - Poor. 7 out of 1002 reviews" "
Rating 2 - Terrible. 3 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

shahir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a great location thank you for a wonderful stay
Stayed 4 nights in Apr 2024

10/10 Excellent

john

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with lovely friendly helpful staff
Stayed 3 nights in Apr 2024
Response from Nadia Kostopoulou on 16 Apr 2024
Dear John,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your time at our hotel and that our staff made your experience even more enjoyable. Providing friendly and helpful service is a top priority for us, and we're delighted that it made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon for another beautiful experience!Warm regards,Nadia KostopoulouDirector of Guest Experience

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, though it’s showing some age (carpet in hallways, wood finishing in doors around property and in room) and we had a few opportunities in our room (toilet seat didn’t seem to fit the toilet making it awkward to use properly, blow dryer shorted out, and quite the infestation of spiders on the patio). Additionally we supposedly received an upgraded room “with a view” but there’s NO view at all from this room (I can share a pic). Staff was awesome!
Stayed 2 nights in Apr 2024
Response from Nadia Kostopoulou on 13 Apr 2024
Dear Steven,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property beautiful and that our staff provided excellent service during your stay. However, we're disappointed to learn about the issues you encountered with the condition of the room and the lack of the promised view.We hope to have the opportunity to welcome you back in the future at Domes Lake Algarve, Autograph Collection.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Excellent

jyoti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean hotel with activities for children. Would highly recommend.
Stayed 4 nights in Apr 2024
Response from Nadia Kostopoulou on 13 Apr 2024
Dear jyoti,Thank you so much for your glowing review! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed our clean hotel and the activities we offer for children. Your recommendation means a lot to us, and we're delighted to have met your expectations. We look forward to welcoming you back again soon at Domes Lake Algarve, Autograph Collection!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Excellent

Soraya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this hotel, would highly recommend! Staff, facilities, location was all perfect and really made the experience. Dietary requirements are well catered for, which was very reassuring.
Stayed 4 nights in Apr 2024
Response from Nadia Kostopoulou on 8 Apr 2024
Dear Soraya,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay at our hotel and that our staff, facilities, and location met your expectations. Ensuring that all our guests' dietary requirements are well catered for is a top priority for us, and we're glad to hear that you found it reassuring. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future!Warm regards,Nadia KostopoulouDirector of Guest Experience

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel with attentive staff and beautiful pools and facilities.
Stayed 3 nights in Mar 2024
Response from Nadia Kostopoulou on 6 Apr 2024
Dear Sarah,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be attentive. We take great pride in providing exceptional service and ensuring our guests have a memorable experience. It's wonderful to know that you appreciated our beautiful pools and facilities. Your feedback is truly valued, and we hope to welcome you back for another fantastic stay in the future!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Excellent

Jay Jitu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Highly recommended.
Stayed 6 nights in Mar 2024
Response from Nadia Kostopoulou on 31 Mar 2024
Dear Jay Jitu,We're delighted you had a lovely stay at Domes Lake Algarve, Autograph Collection!Thank you for the high recommendation. Your satisfaction means the world to us, and we hope to welcome you back for another wonderful experience soon.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff very friendly and nothing too much trouble
Stayed 4 nights in Mar 2024
Response from Nadia Kostopoulou on 21 Mar 2024
Dear Patricia,We're thrilled to hear that you found our reception staff to be friendly and accommodating during your stay! Providing exceptional service is our top priority, and it's wonderful to know that our team went above and beyond to ensure your comfort. Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back soon for another delightful experience!Warm regards,Nadia KostopoulouDirector of Guest Experience

2/10 Terrible

Jinal

Stayed 2 nights in Mar 2024
Response from Nadia Kostopoulou on 6 Apr 2024
Dear Jinal,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. Please know that we take your comments seriously and will investigate the issues you've highlighted to ensure they are addressed promptly. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced during your stay. We would appreciate the opportunity to learn more about your specific concerns and work towards making improvements. We hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Domes Lake for my amazing stay. Massive thank you to Andrianos Tiropolis, for the amazing service and hospitality. Hopefully, see you again soon!
Stayed 4 nights in Feb 2024
Response from Nadia Kostopoulou on 2 Mar 2024
Dear Emran,Thank you very much for taking the time to share your wonderful feedback about your recent stay at Domes Lake Algarve, Autograph Collection! We are thrilled to hear that you had an amazing experience and that Andrianos Tiropolis provided you with exceptional service and hospitality. We will definitely pass on your kind words to Andrianos and the rest of our team.We look forward to welcoming you back to Domes Lake Algarve, Autograph Collection in the near future! If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Sarah Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Superb
Stayed 3 nights in Feb 2024
Response from Nadia Kostopoulou on 22 Feb 2024
Dear Sarah Jane,Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear that you had such a fantastic experience with us. Your feedback means the world to us, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another wonderful visit in the future!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Lik Hang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly, they never made you disappointed.
Stayed 3 nights in Jan 2024
Response from Nadia Kostopoulou on 1 Feb 2024
Dear Lik Hang,Thank you for your kind words! We're thrilled to hear that our friendly staff made your experience enjoyable. We strive to consistently provide excellent service and look forward to welcoming you back soon.Kind regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is exceptional.
Stayed 3 nights in Jan 2024
Response from Nadia Kostopoulou on 25 Jan 2024
Dear Thomas,Thank you for your wonderful feedback! We're thrilled to hear that everything about your stay was exceptional. Your satisfaction is our priority, and we look forward to providing you with another outstanding experience on your next visit.Best regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Gauri

Travelled with group
Liked: Cleanliness, staff & service, room comfort
It was amazing. Such a gorgeous center! the staff were very friendly and the rooms were gorgeous. Short walk to an area with restaurants and shopping. I would highly recommend this hotel!
Stayed 5 nights in Jan 2024
Response from Nadia Kostopoulou on 25 Jan 2024
Dear Gauri,We are overjoyed to receive your kind words about your amazing experience at our hotel! Your appreciation for our gorgeous facility, friendly staff, and beautiful rooms is truly rewarding. We're pleased to hear that the nearby area with restaurants and shopping added to your enjoyment. Thank you for recommending us! We look forward to welcoming you back for another fantastic stay.Best regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Dragan

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Nadia Kostopoulou on 1 Feb 2024
Dear Dragan,We're delighted to receive your stellar 5-star review! It's fantastic to know that you had such a positive experience with us. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again and maintaining the highest level of quality.Kind regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Zhimin

Stayed 7 nights in Dec 2023
Response from Nadia Kostopoulou on 9 Jan 2024
Dear Zhimin,Thank you so much for the fantastic 10 out of 10 review! We're thrilled to hear that you had such a positive experience with us. It's our goal to provide top-notch service, and we're delighted that we met your expectations.Your feedback means a lot to us, and we truly appreciate your support. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more.We look forward to the pleasure of hosting you again in the future.Best regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Love the place
Stayed 4 nights in Dec 2023
Response from Nadia Kostopoulou on 31 Dec 2023
Dear Michal,Thank you for your wonderful 5-star review! We're thrilled to hear you enjoyed your stay at Domes Lake Algarve, Autograph Collection. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic experience.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience from start to finish.. went for my daughters first birthday. They surprised her with balloons and decor in her room, then followed up with a celebratory bottle of bubbly delivered to the room (for the parents of course) cannot praise the staff there enough , they went above and beyond for our every need and we had a fantastic trip. Our daughter also loved the crèche for half a day with the wonderful girls there who took amazing care of her. Breakfast was tasty and a huge variety! Bedrooms were very nice and spacious and we had the cheapest room so can only imagine how nice the others are. Overall fab , thanks so much guys.
Stayed 3 nights in Dec 2023
Response from Nadia Kostopoulou on 11 Dec 2023
Dear Hannah,Thank you for sharing your delightful experience with us! We're thrilled to have been a part of your daughter's first birthday celebration. It warms our hearts to know that the surprise decorations and celebratory bubbly added to the joy of your stay.Our team takes great pride in going above and beyond to meet our guests' needs, and it's truly rewarding to hear that we succeeded during your visit. We're especially pleased that your daughter enjoyed her time in the crèche with our wonderful staff.Your compliments on our breakfast offerings and spacious bedrooms are greatly appreciated. We aim to provide a memorable and comfortable experience for all our guests, and your feedback assures us that we're on the right track.We look forward to the pleasure of welcoming you back in the future, and please don't hesitate to reach out if there's anything specific, you'd like for your next visit.Warm regards,Nadia KostopoulouHaute Living Manager

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Nadia Kostopoulou on 1 Jan 2024
Dear Michael,Thank you for your 4-star review! We appreciate your positive feedback and are delighted to hear you had a satisfying experience. If there's anything specific you think we can improve upon to earn that extra star next time, we'd love to hear it!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Balbinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, fantastic staff and incredible food in the restaurants
Stayed 2 nights in Nov 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Balbinder,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had an outstanding experience at our property and that our associates and food exceeded your expectations. Your kind words are truly appreciated and serve as a great source of motivation for our team.Thank you for choosing our property, and we hope to have the pleasure of hosting you again soon!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Boyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Nov 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Boyd,Thank you so much for your kind words! We are delighted to hear that everything met or exceeded your expectations during your stay. Providing excellent experiences for our guests is our top priority, and it's truly rewarding to know that we succeeded in making your visit enjoyable.We look forward to the opportunity to welcome you back in the future.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Wisam, Richmond Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Wisam,Thank you for your kind words! We're delighted you found our staff friendly. We appreciate your feedback and hope to welcome you back soon for another great experience.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

DAVID

Stayed 8 nights in Nov 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear David,Thank you for your positive rating!We look forward to welcoming you back at Domes Lake Algarve, Autograph Collection.Kind regards,Nadia KostopoulouHaute Living Manager

6/10 Okay

Joerg

Stayed 8 nights in Nov 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Joerg,Thank you for taking the time to share your feedback. We appreciate your honest review and the 6 out of 10 rating. Your insights are valuable to us as we continuously strive to improve our guests' experiences. If there are specific areas where we can enhance our services or if you have any suggestions, we'd love to hear them. We hope to have the opportunity to welcome you back in the future and provide an even better stay.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Lucy,Thank you so much for your outstanding 10/10 rating! We're thrilled to hear about your exceptional experience at our hotel. It's our pleasure to provide top-notch service and amenities to our guests. We look forward to welcoming you back for another fantastic stay. Warm regards,Nadia KostopoulouHaute Living Manager

8/10 Good

Reza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and friendly. The buffet breakfast was great and various of almost everything. The shower was great. The Spa was very nice, but you got 1 hour per day, i would have love to spend more time in the spa Our room AC was not working. Otherwise, i would give 5 stars.
Stayed 2 nights in Nov 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Reza,Thank you for your positive comments on our friendly staff, great buffet breakfast, and excellent shower. We apologize for the inconvenience with the room AC and limited spa time. We appreciate your feedback and hope to address these concerns to provide you with a 5-star experience on your next visit.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Paul

Stayed 4 nights in Oct 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Paul,Thank you so much for your outstanding 10/10 rating! We're thrilled to hear about your exceptional experience at our hotel. It's our pleasure to provide top-notch service and amenities to our guests. We look forward to welcoming you back for another fantastic stay. Warm regards,Nadia KostopoulouHaute Living Manager

8/10 Good

Mike

Stayed 1 night in Nov 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Mike,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your 4 out of 5 rating. We're pleased to know that you enjoyed your stay, and we value your input. If there are specific areas where we can improve and earn that fifth star on your next visit, please feel free to share your thoughts. We look forward to the opportunity of hosting you again in the future and providing an even better experience.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding in every way.
Stayed 5 nights in Oct 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear John,Thank you for your glowing review! We're thrilled to hear that your experience was outstanding in every way. Your satisfaction is our top priority, and we look forward to providing you with more exceptional moments in the future. If there's anything specific you loved about your stay, feel free to share—we'd love to hear more. Thank you for choosing Domes Lake Algarve, Autograph Collection!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Yoyo Ting Yiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with lovely view. Close to the marina.
Stayed 3 nights in Oct 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Yoyo Ting Yiu,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our hotel and appreciated the lovely view. It's great to know that our proximity to the marina added to your experience. We hope to welcome you back for another enjoyable visit in the future. If there's anything else you'd like to share or if you have specific highlights, feel free to let us know. Thank you for choosing Domes Lake Algarve Autograph Collection!Warm regards,Nadia KostopoulouHaute Living Manager

8/10 Good

Sandrine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Magique
Le cadre est magnifique. la structure est top. Le hic est leur machinerie de ventilation sur toiture. on l'entend énormément dans les chambres. Dommage. du coup on nous a changé de chambre face à la mer à une chambre vue piscine vue sur un pan de mur. Mais autrement le service était top. Petit déjeuner incroyable gargantuesque. Le diner à l'hôtel était vraiment top. Les jardins magnifiques à deux pas de la plage. Je me réjouis de le refaire en été.
Stayed 2 nights in Oct 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Magic,Thank you for your detailed feedback! We're glad you appreciated the beautiful setting, great structure, and excellent service. We apologize for the inconvenience caused by the rooftop ventilation machinery and the change in room view. Your comments are valuable, and we'll address these concerns to enhance our guests' experiences. We're delighted that you enjoyed the amazing breakfast, fantastic dinner, and the proximity to the beach. We look forward to hosting you again in the summer for another memorable stay. Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Hannah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding facilities and breakfast. The only downside being that Vilamoura isn’t that great of a destination. Would go back to stay at this hotel and chill out, not needing to leave the hotel
Stayed 3 nights in Oct 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Hannah,Thank you for your positive feedback! We're delighted to hear that you found our facilities outstanding and enjoyed the breakfast. We are thrilled that our hotel provided a relaxing and enjoyable experience. We look forward to welcoming you back for another stay where you can unwind and make the most of our amenities without needing to leave the hotel. If there's anything specific you'd like to see or experience on your return, please feel free to share. Thank you for choosing our Domes Lake Algarve, Autograph Collection!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

JOELLE

Stayed 5 nights in Oct 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear JOELLE,Thank you so much for your outstanding 10/10 rating! We're thrilled to hear about your exceptional experience at our hotel. We look forward to welcoming you back for another fantastic stay. Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

James

Stayed 4 nights in Oct 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear James,Thank you so much for your outstanding 10/10 rating! We're thrilled to hear about your exceptional experience at our hotel. We look forward to welcoming you back for another fantastic stay. Warm regards,Nadia KostopoulouHaute Living Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Carolyn

Stayed 4 nights in Sep 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Carolyn,Thank you so much for your outstanding 10/10 rating! We're thrilled to hear about your exceptional experience at our hotel. We look forward to welcoming you back for another fantastic stay. Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was probably the most comfortable and biggest I’ve slept in! The hotel was stunning perfect location and the staff and breakfast were amazing
Stayed 4 nights in Sep 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Karen,We're delighted to hear about your fantastic experience! It's wonderful to know that you found the bed incredibly comfortable, enjoyed the stunning hotel, appreciated the perfect location, and had an amazing experience with our staff and breakfast. Thank you for sharing your positive feedback! We look forward to the opportunity to welcome you back for another enjoyable stay. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to let us know. Your satisfaction is our priority!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, so helpful and always someone available if you need them. The spa was amazing, and made our holiday even more special.
Stayed 7 nights in Sep 2023
Response from Nadia Kostopoulou on 8 Dec 2023
Dear Kathryn,Thank you for your kind words! We're thrilled to hear that our staff made a positive impact on your stay and that you found them to be wonderful and helpful. It's fantastic to know that the spa added to the specialness of your holiday. We appreciate your feedback and look forward to the pleasure of welcoming you back for another memorable experience. If there's anything specific you loved about the spa or any suggestions you have, please feel free to share. Your satisfaction is our priority!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel in a lovely location that we have been visiting twice a year for the past 10 years and we will keep going back. It’s luxury in Vilamoura.
Stayed 16 nights in Sep 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Felicity

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall we were relatively happy with our stay, but at £820 a night (for the Sapphire Family Retreat) I expected so much more. The listing on Expedia & hotel’s website do not indicate that the family retreat is essentially two hotel rooms with interconnecting doors - not sure these interconnecting doors are worth paying more for. We had a member of staff confess this is a complaint the hotel has heard before. During our stay, we celebrated my mum’s 70th birthday. We mentioned this in the notes when we made the reservation, and reception confirmed they were aware of this at check-in and that they would organise a nice surprise for her. On the day of her birthday, it got to 6.30pm before I decided to go down and speak to guest relations (GR) about where her ‘surprise’ was, as we hadn’t planned a cake (given the hotel said they would provide this). GR apologised for the delay and said there was an event happening that evening at one of the restaurants that everyone had been focused on. When the cake did arrive, it was a standard chocolate cake - no writing on the plate etc. Very underwhelming. My brother asked GR if there was anything they could do to help him plan his proposal. One of the GR women told him he was “giving her a headache” which I thought was quite rude. Food selection at breakfast and dinner was great, but food itself was super bland. Haute Living lounge snacks were the same. Rooms were lovely, as were the pools & lake.
Stayed 5 nights in Aug 2023

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just come back from an excellent stay at this hotel. The experience was excellent from the start, fizz, chocolates & flowers for our anniversary. The food was lovely and catered for gluten and lactose intolerance. The room was spacious & well appointed, with great toiletries. Things that take this hotel to the next level are the beautiful lake, great gym, outdoor gym and tennis courts. Easily walkable to the marina too. An excellent holiday and we will visit again.
Stayed 7 nights in Aug 2023

10/10 Excellent

Deborah

Stayed 3 nights in Aug 2023

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice base for a family holiday, good for those with young children/babies
Stayed 7 nights in May 2023

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel/friendly staff!
Stayed 4 nights in Jul 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

andres

Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Stayed 3 nights in Jul 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic stay. Hotel staff were lovely. Tge areas around the lake were beautiful.
Stayed 7 nights in Jul 2023