2 outdoor pools, pool umbrellas, pool loungers

Reviews of Agua Hotels Vila Branca

3 out of 5
Agua Hotels Vila Branca
Rua Santa Casa da Misericordia, Torraltinha, Lagos

Reviews

9.0

Wonderful

Rating 10 - Excellent. 63 out of 113 reviews" "
Rating 8 - Good. 38 out of 113 reviews" "
Rating 6 - Okay. 10 out of 113 reviews" "
Rating 4 - Poor. 2 out of 113 reviews" "
Rating 2 - Terrible. 0 out of 113 reviews" "

9.0/10

Cleanliness

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Manager on 26 Mar 2024
Dear guest,Thank you for your classification.Best regards, Neusa Rocha, Manager

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Very good value for money. Immaculately clean and excellent residential location for walking the boardwalks of Lagos with bonus of lots of good walkable restaurants and grocery. . Bus at door for Meia Praia as well. Construction nearby this year will affect some rooms. Lovely property…just wish they would buy a solar blanket for the pool so it can be used a bit more in the off season. May return…
Stayed 19 nights in Feb 2024
Response from Manager on 16 Mar 2024
Dear guest, Thank you very much for your review, which we have really appreciated . We hope to welcome you back to Águahotels Vilabranca. Best regards, Neusa Rocha, Manager

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing.
Stayed 7 nights in Mar 2024
Response from Manager on 16 Mar 2024
Dear guest,Thank you for your review . It will be a pleasure for us to welcome you again for a lovely stay.Best regards, Neusa Rocha, Manager

10/10 Excellent

janice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The place was close to the old town and to the walking trails. It was convenient for getting around. It was nice to have a patio to relax on.
Stayed 3 nights in Feb 2024
Response from Manager on 9 Mar 2024
Dear Guest,Thank you for your review, which we have apreciatted .We hope to welcome you again. Best regards, Neusa Rocha, Manager

8/10 Good

Emer

Stayed 6 nights in Oct 2023

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Manager on 20 Oct 2023
Estimado cliente,Obrigada pela sua pontuação.Aguardamos o seu regresso.Com os cumprimentos, Neusa Rocha, Diretora

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Room was really nice. Exceedee our expectations!
Stayed 3 nights in Oct 2023
Response from Manager on 20 Oct 2023
Dear guest,Thank you for your review and for your preference.Hope to welcome you back .Best regards, Neusa Rocha, Manager

10/10 Excellent

alice

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Estimada cliente,Agradecemos a sua classificação.Aguardamos o seu retorno para mais uma agradável estadia. Com os cumprimentos, Neusa Rocha, Diretora

8/10 Good

Casey Louise

Stayed 4 nights in Sep 2023
Response from Manager on 20 Oct 2023
Dear guest,Thank you for your pontuation.We will be happy to welcome you back.Best regards, Neusa Rocha, Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
I loved our vila. I could have stayed there longer. Very clean. Very spacious. Pool area was excellent. Restaurant was very good. Staff were professional, friendly and super helpful. Excellent location.
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Dear guest,Águahotels Vilabranca are very happy with your review because it is for the satisfaction of the guest that we work for.We will be looking forward to welcome you back for another lovely stay.Best regards, Neusa Rocha, Manager

8/10 Good

Romina, MIAMI BEACH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great apartments. Only bad thing is that you need to get a deposit in cash for basic things like beach towels, hair dryer and they hold it until you return the items. Breakfast was really good. The apartment really comfortable.
Stayed 3 nights in Sep 2023
Response from Manager on 7 Oct 2023
Dear guest,Thank you very much for your review and we are happy that you have enjoyed your stay . Due to logistics reasons we need to keep a deposit in the items you can get in the reception. We hope to welcome you back. Best regards, Neusa Rocha, manager

6/10 Okay

Neil Robert

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Manager on 7 Oct 2023
Dear guest,Thank you very much for your classification. We hope to welcome you again. Best regards, Neusa Rocha, manager

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walls are thin. Youcan hear your neighbors quite easily. No place to hang anything in the bathroom or kitchen. No place for towels, tea towels etc. It was big and spacoius. Swimming pools were spotless and big. Food was good. Staff was friendly.
Stayed 4 nights in Sep 2023
Response from Manager on 7 Oct 2023
Dear guest,Thank you very much for your review. We will take in consideration your opinio, which is very important to us.Best regards, Neusa Rocha, Manager

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 10 nights in Aug 2023
Response from Manager on 6 Sept 2023
Dear guest,Thank you for your classification. We hope to welcome you again. Best regards, Neusa Rocha, Manager

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities
Absolutely Wonderful! Great place for families!
Stayed 3 nights in Aug 2023
Response from Manager on 6 Sept 2023
Dear guest,Thank you for your comment. We hope to welcome you again for another lovely stay in Águahotels Vilabranca. Best regrads, Neusa Rocha, Manager

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, room comfort
Stayed 12 nights in Aug 2023
Response from Manager on 26 Aug 2023
Dear guest, Thank you for your classification.We hope to welcome you again. Best regards, Neusa Rocha, Manager

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An amazing hotel with a large and clean rooms, two brilliant pools and set in a quiet area that was only 20 minute walk to the town centre. We really enjoyed our stay, thank you! Only small improvement could of been the cleaning service as they seemed to only come once and we ran out of bathroom amenities and the bins needed emptying.
Stayed 7 nights in Aug 2023
Response from Manager on 26 Aug 2023
Dear guests,Thank you for your review and for your suggestions , which we will take in consideration for our improvement.We hope to welcome you again.Best regards, Neusa Rocha, Manager

8/10 Good

Judit

Liked: Cleanliness, room comfort
Nice apartment ideal for families with kids
The apartment was located in a hotel complex with restaurant, swimming pools, pool bars, etc. Our room was clean and convenient. It had a kitchen well equiped and a private terrace. Our bed was big and comfortable, the apartment was cleaned every day. Good breakfast and wifi worked well.
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Dear guests,Thank you for your review. We hope to welcome you again for another lovely stay. Best regards, Neusa Rocha, Manager

6/10 Okay

Adisa

Travelled with partner
Liked: Amenities
The place itself is pretty up to date. We stayed for 6 days in total. It is about a 20 minute walk to where most of the restaurants are. We did not get any fresh towels until we asked which was a bit frustrating. They told us we should have gotten them every three days but we did not until the last day when we had to go to reception ourselves. The room is said to be cleaned daily but we found sand on the ground and in the shower when we’d come back each day. The bed was barley made and the dirty towel on the ground was left as it was. The counters were barley cleaned. We also came back one day to find our door left open by the cleaners. Luckily nothing was missing from our room. Overall the stay was fine but for the price it was not worth it.
Stayed 6 nights in Aug 2023
Response from Manager on 6 Sept 2023
Dear guest,Thank you for your review, which we will take in consideration for our improvements. We are sorry that something was not according to your wishes because the most important for us in Águahotels Vilabranca is the satisfaction of our guests. We hope to welcome you again. Best regards, Neusa Rocha, Manager

6/10 Okay

Bernadette

Poorly communications
Stayed 5 nights in Jul 2023
Response from Manager on 26 Aug 2023
Dear guest, Thank you very much for your classification . We feel sorry if something was not according to your wishes and we hope to welcome you again for a lovely stay. Best regards, Neusa Rocha, Manager

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, room comfort
AMAZING STAY
Amazing apartment overlooking the pool. Spacious and clean, cleaners visited apartment every day. The staff were really helpful. The apartments are in a perfect location, many beaches nearby to walk to and the town is about a 15 min walk away. There is a small supermarket opposite the apartments, enough things to cook for yourself.
Stayed 7 nights in Jul 2023
Response from Manager on 13 Jul 2023
Dear Guest,Thank yoy for your review. It is very good to know that you had an amazing stay in Vilabranca. We are looking forward to welcome you again. Best regards, Neusa Rocha, Manager

10/10 Excellent

Paulo

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Very friendly customer service, they did everything to turn our stay better, even gave us a great up grade on our rooms. Really nice bedrooms with plenty of comfort. Very nice apart hotel rooms, for a family or friends long stay.
Stayed 2 nights in Jun 2023
Response from Manager on 21 Jun 2023
Bom dia,Agradecemos os seus comentários, que muito nos agradaram , pois o nosso grande objetivo é a satisfação dos nossos clientes. Aguardamos dar-lhe de novo as boas-vindas no Águahotels Vilabranca.Com os cumprimentos, Neusa Rocha, Diretora

8/10 Good

Sara Joann

Liked: Cleanliness
Stayed 7 nights in Jun 2023
Response from Manager on 21 Jun 2023
Dear guest,Thank you very much for your classification.We hope to welcome you again in Águahotels Vilabranca. Best regards, Neusa Rocha, Manager

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great place, the office was very helpful for anything we needed!
Stayed 3 nights in May 2023
Response from Manager on 6 Jun 2023
Dear guest,Thank you for your review. It is always a pleasure to please our guests. We hope to welcome you again. Best regards, Neusa Rocha, Manager

10/10 Excellent

Christine

Stayed 1 night in May 2023
Response from Manager on 6 Jun 2023
Dear guest,Thank yoy very much. We feel very glad that you had a good time in our resort. Best regards, Neusa Rocha, Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a great place for vacation, there is a kitchen and has everything you need to cook, we love it! Shower is great, room is large.
Stayed 3 nights in Apr 2023
Response from Manager on 6 May 2023
Dear guest, Thank you for your review. It will be a pleasure to welcome you again. Best regards, Neusa Rocha

8/10 Good

Amy, Albuquerque

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unique and large space but spartan
Stayed 1 night in Apr 2023
Response from Manager on 6 May 2023
Dear guest, Thank you for your review. It will be a pleasure to welcome you again in Águahotels Vilabranca. Best regards, Neusa Rocha, Manager

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Good stay
Nice and spacious room. Great price. Good location
Stayed 1 night in Apr 2023
Response from Manager on 6 May 2023
Dear guest,Thank you very much for your review. We hope to welcome you again. Best regards, Neusa Rocha, Manager

8/10 Good

Keren

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Neusa on 15 Apr 2023
Dear guest,Thank you very much for your feedback. We hope to welcome you again. Best regards, Neusa Rocha, Manager

10/10 Excellent

Darren

Liked: Cleanliness, room comfort
Villa with large rooms, and a pool
Location - a few minutes drive to the old town, some shops and restaurants in walking distance Service - very good, especially the English speaking bartender/waiter in the restaurant Accommodation - excellent villa, large area, kitchen, dining, lounge. Excellent swimming pool. Eating - excellent dinner in the restaurant and full breakfast Eco friendly - poor, nothing is sorted for recycling, everything thrown in large bins together. Wi-fi - intermittent in room Summary - recommended for short or long stay
Stayed 1 night in Apr 2023
Response from Neusa on 15 Apr 2023
Dear guest, Thank you very much for your review which we will take in consideration for our improvement. We hope to welcome you again. Best regards, Neusa Rocha, Manager

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities
Lovely hotel amazing staff great breakfast definitely will be going back
Stayed 7 nights in Mar 2023
Response from Neusa on 25 Mar 2023
Dear guest,Thank you very much for your review. It will be a pleasure to welcome you again.Best regards, Neusa Rocha, Manager

6/10 Okay

Tara

Liked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Neusa on 7 Apr 2023
Estimada cliente,Agradeço a sua pontuação e esperamos dar-lhe de novo as boas-vindas. Cumprimentos, Neusa Rocha, Diretora

8/10 Good

Clint

Liked: Room comfort
Walking Distance
30 min walk to Old Town .Great location !!! if you don't mind the walk.
Stayed 4 nights in Feb 2023
Response from Neusa on 25 Mar 2023
Dear guest,Thank you for your review. We hope to welcome you back .Best regards, Neusa Rocha, Manager

10/10 Excellent

Melani

Stayed 2 nights in Jan 2023
Response from Neusa on 25 Mar 2023
Dear guest,Thank you for your classification. We hope to welcome you again in Águahotels Vilabranca.Best regards, Neusa Rocha, Manager

10/10 Excellent

Mariya, Weymouth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place , lovely big room, beautiful food
Stayed 1 night in Dec 2022
Response from Manager on 6 Dec 2022
Dear guest,Thank you very much for your review. We will be very happy to welcome you again. Best regards, Neusa Rocha, manager

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, room comfort
Amazing stay. Staff were so friendly. Accommodation and pool area lovely.
Stayed 7 nights in Oct 2022
Response from Manager on 6 Dec 2022
Dear guest, Thank you very much for your review.It will be a pleasure to welcome you again. Best regards, Neusa Rocha, Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great for anyone…
We had a brilliant time staying here. All the rooms have recently been upgraded so they’re comfortable and have what you need. The staff are really lovely and always happy to help. It’s about 25/30 mins to walk into the town but always a love walk!
Stayed 7 nights in Oct 2022
Response from Manager on 6 Dec 2022
Dear guest,Thank you for your review. We will be delighted to welcome you back to Águahotels Vilabranca. Best regards, Neusa Rocha, Manager

10/10 Excellent

STEPHEN

Stayed 5 nights in Aug 2022
Response from Manager on 6 Dec 2022
Dear guest,Thank you very much for your classification.We will be very happy to welcome you again.Best regards, Neusa Rocha, manager

10/10 Excellent

Ciara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful, breakfast good. Super clean. Ac was out in living room but it wasnt hot as bedroom ac worked. Im sure they would have moved me if I requested. It is a beautiful property with a great pool
Stayed 4 nights in Sep 2022
Response from Manager on 28 Sept 2022
Dear guest,Thank you for your review. We feel happy that you had enjoyed your stay with us. We do always everything we can for the guest satisfaction when we know something is not according to the service we wish to offer to our guests. We hope to welcome you again. Best regards, Neusa Rocha, Manager

8/10 Good

Tanya

Stayed 3 nights in Sep 2022
Response from Manager on 28 Sept 2022
Dear guest,Thank you for your classification.We hope to welcome you again. Best regards, Neusa Rocha, Manager

10/10 Excellent

James

Liked: Cleanliness, room comfort
Comfortable apartment
Comfortable,clean and spacious apartment on a quiet site. Paid for pool view which we just about had looking to the side and through the trees. Huge trees between 2 blocks of apartments kept it private but also dark with trees almost up to the balcony. Small gripe, but having paid extra for pool view, our room didn't really benefit. 15-20 walk into a very nice town with lots of restaurants.
Stayed 7 nights in Sep 2022
Response from Manager on 28 Sept 2022
Dear guest,Thank you for your review. We feel sorry that something was not according to your wishes because the most important for us is the satisfaction of the guest, and we do everything to please the wishes of the guests. We hope to welcome you again . Best regards, Neusa Rocha, manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2022
Response from Manager on 17 Sept 2022
Estimado cliente,Obrigada pela classificação. Aguardamos a sua próxima visita. Cumprimentos, Neusa Rocha, Diretora

8/10 Good

Judy

Stayed 3 nights in Jul 2022
Response from Manager on 27 Jul 2022
Dear guest, Thank you for your review, which is important to us. We will be very happy to welcome you again. Best regards, Neusa Rocha, Manager

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, with nice staff.
Stayed 5 nights in Jun 2022
Response from Manager on 16 Jun 2022
Dear guest, Thank you very much for your review. We will be very happy to welcome you again in Águahotels Vilabranca. Best regards, Neusa Rocha, Manager

10/10 Excellent

Efren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, laid-back, and walking distance to the beach and downtown. Highly recommended property.
Stayed 3 nights in Jun 2022
Response from Manager on 8 Jun 2022
Dear guest, Thank you very much for your review. It will be a pleasure for us to welcome you in another opportunity. Best regards, Neusa Rocha

10/10 Excellent

Raphael, Katy

Stayed 2 nights in Apr 2022

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, room comfort
Stayed 9 nights in Mar 2022

8/10 Good

Melissa

Liked: Cleanliness
Air conditioner didn’t work so no heating
Nice rooms air con didn’t work properly so therefore no heating so l was cold. Rang reception twice before anyone came to help me and they couldn’t fix it either it was set at 19 degrees which l think was done on purpose. No English TV either except CNN and Bloomberg pathetic when the U.K. tourists and expats outnumber everyone else including the Portuguese
Stayed 1 night in Jan 2022
Response from Neusa Rocha on 5 Feb 2022
Dear Guest, We feel very sorry that you didn´t accept to move to another apartment, as the receptionist suggested , even after she had reprogrammed the A/C and was working. The most important for us is the satisfaction of the guest, so we will be happy to welcome you again for the opportunity of a good experience for your next stay. Best regards, Manager, Neusa Rocha

10/10 Excellent

Marcel

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Neusa Rocha on 5 Feb 2022
Dear guest, Thank you vry much for your review and for having choose Vilabranca for your stay. Hope to welcome you again. Best regards, Manager, Neusa Rocha