Exterior

Reviews of Eurostars Lucentum

4 out of 5
Eurostars Lucentum
Alfonso X El Sabio, 11, Alicante, Alicante

Reviews

8.6

Excellent

Rating 10 - Excellent. 421 out of 1006 reviews" "
Rating 8 - Good. 435 out of 1006 reviews" "
Rating 6 - Okay. 109 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 17 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lesley

The only good feature is it’s central location - its proximity to public transport (tram stop adjacent, airport bus stop opposite hotel)
Stayed 1 night in Mar 2024

8/10 Good

Julie

Travelled with partner
Central position & very clean
Stayed 4 nights in Feb 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great,
Stayed 4 nights in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness
The good: Superb location. The C6 bus from the airport stops right across from the hotel (get off 2 stops after the port, you will see Eurostars on your left just before the stop). Walking distance to the theatre, harbour and beach and the castle. Loads of lovely restaurants nearby and right opposite the Central Market. Could be improved: When I checked in, I was just handed my room key. No information whatsoever about the hotel (breakfast, sauna, local area). Quite a different experience from Eurostars Madrid. The sauna is great but there is nowhere to get changed or leave your clothes - ended up changing in the shower room and taking a sports bag into the sauna with me - all a bit odd. The gym is quite small and basic but appeared to be well used by guests. I would stay again - mainly for the location but would be good if a changing room or just lockers could be put near the sauna.
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel , centrally located, a bit disappointed that it didn't have tea or coffee facilities in the room , nor an iron available to iron clothes
Stayed 3 nights in Feb 2024

8/10 Good

DAVID

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in great location
Stayed 3 nights in Feb 2024

8/10 Good

Peter, NORWICH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself generally good. Perhaps could do with refurbishing of rooms. Walk in showers should be the norm and not over baths- if only for convenience of older visitors. Staff were excellent. Friendly and helpful, particularly at reception and in the restaurant. Ideally situated for transport- airport bus stop opposite the hotel. The hotel was in a main shopping street. Shops and harbour/ promenade within east walking distance. A wide range of restaurants and bars around the hotel.
Stayed 2 nights in Feb 2024

8/10 Good

oussama

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am writing to express my disappointment and dissatisfaction with the service I received during my recent stay at your hotel. To begin, I was informed upon arrival that I would be transferred to another hotel due to the unavailability of a room. Unfortunately, the room I was given at the alternative location had no view except for a wall directly outside the window. This lack of a pleasant view significantly impacted my overall experience. Furthermore, I was disheartened to discover that my room did not include a coffee machine. As a coffee enthusiast, I had explicitly requested a double espresso each morning. However, instead of receiving the quality coffee I had hoped for, I was provided with a subpar alternative. The coffee served in a carton cup was clearly not an espresso, and it seemed to have been made using a cheap machine. This fell far below my expectations and left me feeling unsatisfied with the level of service provided. Adding to my disappointment, when I reached out to the receptionist to express my concerns and inform her of my intention to make a formal complaint, she displayed a complete lack of concern or willingness to address the issue. This lack of attentiveness and professionalism further exacerbated my frustration and dissatisfaction. As a loyal customer who has stayed at your hotel before, I had high expectations for my recent visit. Unfortunately,
Stayed 2 nights in Jan 2024

4/10 Poor

Jorge

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very noisy
Stayed 3 nights in Jan 2024

10/10 Excellent

Irma

Stayed 1 night in Dec 2023

8/10 Good

Marcelo, Suwanee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern renovated premises. Great bed in a good size room with a large bathroom. Well located in Alicante’s city center. Hotel is understaffed what affects customer service in general. No working cafeteria or bar available although there is a bar with a big espresso machine in the lobby.
Stayed 1 night in Jan 2024

8/10 Good

T

Stayed 5 nights in Dec 2023

10/10 Excellent

Luis

Stayed 3 nights in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Lovely hotel, very friendly and helpful staff. Room was very clean and comfortable. Location was perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located in the city centre, all shops , tourist sites at doorstep and bus to airport very close. Staff friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023

10/10 Excellent

steveandkerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location with easy transport links C6 bus from the airport stops directly opposite the hotel. It was a little noisy on the first floor and the room was a little tired. Wonderful helpful staff
Stayed 3 nights in Oct 2023

10/10 Excellent

thierry, san francisco

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Felicia

Liked: Amenities
I Had a great time:) This Hotel exceeded my expectations! Would stay at this property again.
Stayed 2 nights in Oct 2023

8/10 Good

Arezou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean, basic and functional. Good for short stays.
Stayed 2 nights in Oct 2023

8/10 Good

Mircea, Uhingen

Stayed 1 night in Oct 2023

8/10 Good

Monica

Liked: Cleanliness
Good location and convenient
Stayed 2 nights in Sep 2023

2/10 Terrible

Colin

Disliked: Staff & service, property conditions & facilities
AC didn’t work in both rooms I was given. Had to switch at 2AM when it was 30C inside the room. Elevator is broken past the 7th floor and extremely slow. Had to go up flights of stairs. Curtains block no light, bed was uncomfortable. Paper thin walls and noisy. No value for money. Manager didn’t have any interest in helping or compensating for these. Won’t stay at another Eurostars hotel after this, can’t recommend you do either.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

M L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very well located but had issues such as TV not working, the mini fridge in a cupboard that was too small and being unable to open the fridge without having to move and tilt it to the side!! No coffee making facilities and bar/restaurant not open. Beds were very comfortable. Ps was supposed to get a free bottle of spirits as a silver member but none in room!!
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 3 nights in Aug 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alicante weekend
The hotel was very good cleanliness wise staff were very helpful and efficient. The only problem was the water in shower and basin was only Luke warm and when I did mention it to the reception they said they’d report it but it never got any hotter but we stayed only 3 days so it may have got better.
Stayed 3 nights in Aug 2023

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Mireya, Vancouver

Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property opposite famous market . Staff and breakfast excellent . The air conditioned packed in but we were moved to another suite with bubbly and chocolates .Very good value for money about 20 mins to beach not 8 mins as brochure suggests but lovely eateries etc around it and airport bus stops opposite !
Stayed 10 nights in Jul 2023

10/10 Excellent

Monique, Flagstaff hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and the staff friendly and the location was terrific!

8/10 Good

Raquel

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Location of the hotel is excellent to walk around. Directly across from the Marketplace.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

2/10 Terrible

Alejandro

Stayed 1 night in May 2023

10/10 Excellent

Muhammet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taht was biçe hotel But no coffee or tea at room
Stayed 4 nights in Apr 2023

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Stayed 2 nights in Apr 2023

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So firstly the good , nice location, nice entrance, all staff excellent, breakfast staff worked really hard to clean tables and keep food restocked, good breakfast in choice and guality. Not so good, room was a little tired, lifts slow to get hold of at busy times. Overall this is a good choice for a city break hotel without breaking the budget.
Stayed 3 nights in Apr 2023

8/10 Good

Farrakhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice, modern hotel in a central location. Very good breakfast though coffee machines were very slow and had long lines. Close to main attractions such as beach and market, and airport bus stop just opposite the hotel.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very good location. The room was quiet and spacious, and the staff were very friendly.
Stayed 4 nights in Mar 2023

10/10 Excellent

Deborah, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff very friendly and accommodating!
Stayed 1 night in Mar 2023

6/10 Okay

Tina

Stayed 2 nights in Mar 2023

10/10 Excellent

Vikki

Stayed 4 nights in Mar 2023

6/10 Okay

Simon

Travelled with group
Liked: Cleanliness
Good location. Lacking in home comforts
Stay was although no bar, horrid room temperature water with lemon lime & starannese in reception. No fresh water without the fruit. No tea or coffee facilities. Good hotel and location although lacking in personal touches and staff friendliness unfortunately.
Stayed 3 nights in Mar 2023

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spotless. Efficient friendly staff. Lift service could improve
Stayed 4 nights in Mar 2023