Indoor pool

Reviews of Grand Hotel Amrâth Amsterdam

5 out of 5
Grand Hotel Amrâth Amsterdam
Prins Hendrikkade 108, Amsterdam

Reviews

8.2

Very good

Rating 10 - Excellent. 500 out of 1011 reviews" "
Rating 8 - Good. 264 out of 1011 reviews" "
Rating 6 - Okay. 116 out of 1011 reviews" "
Rating 4 - Poor. 80 out of 1011 reviews" "
Rating 2 - Terrible. 51 out of 1011 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natalia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Shabnam

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with original structure. Near to the station. Further away from main shopping area but a nice walk. Room was available early which was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Emily, HIALEAH

Liked: Staff & service, amenities, property conditions & facilities
This hotel has a lot to offer for anyone traveling to Amsterdam and wanting to stay in the heart of city center. The building itself stands out from the others as it is quite beautifully historic and has a renaissance type architecture. My favorite detail about this hotel is that the hotel is walking distance to central station where you’re easily able to take public transportation like the train, metro, or tram to different parts of the city. The hotel staff is very friendly and accommodating. Anytime I had any questions or concerns they were quickly addressed and resolved. The front desk staff, the bellboy that helped carry my luggage to my room, and the restaurant staff, were all very welcoming and willing to make sure my stay was as comfortable as possible which was greatly appreciated. Due to my amazing experience at this hotel I highly recommend anyone to stay here at the Grand Hotel Amrâth, and I will definitely be booking again in the near future.
Stayed 4 nights in Mar 2024
Response from Guest Relations on 22 Mar 2024
Dear Emily,Thank you for taking the time to leave a wonderful feedback and 5-star rating!Your words have brightened our day! Our hotel's goal is to provide comfortable accommodations and excellent guest experience. We are delighted to learn that this commitment was reflected in your stay. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and for our beloved guests. Your kind words will be shared with our entire team.We appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Clara

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Excellent staff. Great and big rooms. Very comfortable
Stayed 4 nights in Mar 2024
Response from Guest Relations on 18 Mar 2024
Dear Clara,Thank you very much for leaving a wonderful feedback regarding your experience.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent guest experience. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit.Furthermore, we are delighted to learn that our staff have provided your with the right service.We are looking forward to welcoming you again in the near future.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Catherine

Liked: Property conditions & facilities
Very pleasant stay, lovely spacious room and friendly staff :)
Stayed 3 nights in Mar 2024
Response from Guest Relations on 11 Mar 2024
Dear Catherine,Thank you for sharing your valuable feedback with us.Wonderful to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations. We will ensure to share your valuable feedback with our entire hotel team.We truly look forward to welcoming you back to our hotel whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Michael, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed three nights at the Amrath hotel and I can honestly say no complaints - enjoyed a couple of glasses of wine with some snacks - room was very adequate in terms of size especially the king size bed - the only slight criticism was the shower over the bath as managed to make the floor a little wet! Had great time though and all staff very pleasant and helpful
Stayed 3 nights in Feb 2024
Response from Guest Relations on 6 Mar 2024
Dear Michael,We would like to thank you for taking the time to share your experience with us.Your review means a lot to us because we work hard to give each of our guests the greatest possible experience. We are so pleased to learn that your stay has met your expectations and that our staff provided you with the right service.However, you valuable feedback regarding the shower will be forwarded to our Technical team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.We can’t wait to exceed your expectations every time you choose us.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

8/10 Good

Bethany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside and out. Staff are incredible friendly and helpful. There was lots of little treats we didn’t know about, mini chocolates delivered to the room every evening, mini fridge, waffles etc. Spa was incredible.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 1 Mar 2024
Dear Bethany,Thank you for sharing your experience at our hotel with us.Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We’ll do an even better job next time and earn those five stars.We value your feedback and look forward to welcoming you again.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear Paul,Thank you for staying and rating Grand Hotel Amrâth Amsterdam.Our aim is to provide our guests with a memorable stay, and we are delighted to read that we have succeeded.We look forward to welcoming you again in the near future.With kind regards,Guest Relations Officer.

10/10 Excellent

Hodon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a great location. Loved my weekend getaway
Stayed 2 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Hodon,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam with us. We appreciate your 5-star rating!Wonderful to read that you have enjoyed your stay with us and we were able to meet your expectations, this is what we strive for and are delighted to see that we managed. We truly look forward to welcoming you whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

4/10 Poor

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great and very helpful front desk personnel, and bellhops. The "automatic" curtains in my room opened by themselves three times overnight, waking me up! As well, the steam room was shut down...disappointing, as the "spa" area was a main reason for booking here.
Stayed 1 night in Feb 2024
Response from Guest Relations on 16 Feb 2024
Dear Janet,We highly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.How unfortunate to read that some aspects of your stay were not up to your expectations.We apologize for the fact that our steam room was out of use due to maintenance. We also apologize regarding the curtains as this might happened due to mixed signals. We will ensure to discuss your feedback with our Technical team.On the other hand, we are glad to read that our staff have provided you with the right service.We truly hope to welcome you again in the future and guarantee you a great stay.With kind regards,Guest Relations Officer.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Amsterdam Centraal. A strong art-deco interior design, mostly well presented with a few places where ageing is showing, as well as a long walk to our room, and a noisy lift/elevator waking us in the night. Housekeeping did not replenish towels/bathrobes in line with the hotel policy which was disappointing. The staff are wonderful and very helpful. The spa area is really nice especially after a day on a busy city break. The hotel is a short walk from the main city centre and very convenient. I totally recommend this hotel.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Benjamin,Thank you for choosing Grand Hotel Amrâth Amsterdam. We highly appreciate you taking the time to give us your valuable feedback.It is incredibly wonderful to read that you enjoyed your stay with us and that the location was convenient.It is also great to know that our staff have provided you with the right service and that our hotel has accommodated your needs.However, we apologize for the inconvenience regarding the noise and towels replenishment. Your comfort and satisfaction are our top priority. Please rest assured that we will share your valuable feedback with our team to make sure this does not happen in the future. Thank you again for your 5-star rating and positive feedback.We can’t wait to welcome you back for another outstanding experience. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve the best service, and we’re committed to delivering just that.With kind regards,Guest Relations Officer.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 14 Feb 2024
Dear Joseph,We truly appreciate you rating Grand Hotel Amrâth Amsterdam.We are delighted to read that you had a great stay at our hotel.We truly hope to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excellent

Annalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t say anything bad about this hotel! Booked it for my boyfriend’s birthday on arrival we were greeted by the Guest relations officer who showed us around and took us straight to our room, where ballon’s and chocolates had been put in the room. The drinks were complementary. All staff were friendly and the service was extremely exceptional. The spa and wellness facilities were great. I would recommend this hotel you definitely get what you pay for and I’ll be returning. The hotel is situated in a great place not even a 10min walk from the train station.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 12 Feb 2024
Dear Annalee,We would like to thank you for taking the time to leave this wonderful feedback regarding your stay at Grand Hotel Amrâth Amsterdam.We are extremely delighted to read that you had a great stay at our hotel. Thank you for your kind ratings of our staff service, it is of utmost importance to all team members to deliver best-in-class service and quality accommodation for our beloved guests. we are glad to know that our hotel has accommodated your needs.Once again, we appreciate your feedback. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.It was a pleasure welcoming you as our guest and we look forward to do so again in the nearby future. With kind regards,Guest Relations Officer.

8/10 Good

Shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay only thing I’ll say is there’s a £150 deposit that I had no clue of and it has to be paid on card
Stayed 2 nights in Jan 2024
Response from Guest Relations on 5 Feb 2024
Dear Shan,Thank you for sharing your experience at Grand Hotel Amrâth Amsterdam.We are glad to read that you enjoyed your stay at our hotel.However, we apologize for the fact that you were not aware of the deposit which we take upon arrival. We are sorry if this caused any inconvenience. Thank you again for your feedback and we hope to welcome you again in the future.With kind regards,Guest Relations Officer.

8/10 Good

Marissa, Hewitt

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right across from Central Station, it's a great location
Stayed 4 nights in Jan 2024
Response from Guest Relations on 1 Feb 2024
Dear Marissa,Thank you for sharing you experience at Grand Hotel Amrâth Amsterdam with us.We are truly glad to read that you enjoyed your stay at our hotel and that the location was convenient to you.We appreciate you choosing our hotel, and we look forward to welcoming you again.With kind regards,Guest Relations Officer.

6/10 Okay

Nicholas

Stayed 2 nights in Jan 2024
Response from Guest Relations on 25 Mar 2024
Dear Nicholas,Thank you for rating our property!We apologize that some aspects of your stay did not match your expectations. Please let us know if there is anything we can do to make the next experience even better so you can have an unforgettable experience. We look forward to seeing you soon.With kind regards,Guest Relations OfficerGrand Hotel Amrâth Amsterdam.

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Old style charm. Nice and quiet, but a short walk to central station and may great restaurants and bars.
Stayed 4 nights in Jan 2024
Response from Guest Relations on 29 Jan 2024
Dear Ebony,We truly appreciate you taking the time to share your experience at Grand Hotel Amrâth Amsterdam.We are thrilled to know that you had a great stay at our hotel and that you found its location convenient.Thank you for your 5-star rating. Your satisfaction is our top priority.It was a pleasure welcoming you as our guest and we look forward to do so again in the near future. With kind regards,Guest Relations Officer.

10/10 Excellent

Olga

Travelled with family
I’m love
Stayed 2 nights in Jan 2024
Response from Guest Relations on 29 Jan 2024
Dear Olga,Thank you for choosing our hotel and for your 5-star rating!We are so glad to hear you enjoyed your stay. Our hotel aims to provide a unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel.With kind regards,Guest Relations Officer.

10/10 Excellent

Helen, Lyndhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were totally fabulous, friendly, helpful and knowledgeable. The hotel is very near the main station so really convenient for getting to and from the airport. The hotel is an artistic and architectural wonder and fascinating to wander around.
Stayed 3 nights in Jan 2024
Response from Guest Relations on 24 Jan 2024
Dear Helen,Thank you very much for sharing your experience at Grand Hotel Amrâth Amsterdam with us.Your review and rating is a beautiful testimony for our hotel and the staff therefore we truly thank you. We are delighted to read that you enjoyed your stay at our hotel and that our staff have provided you with the right service. We will ensure to share your feedback with our entire team.Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide the best service to our guests.We cannot wait to welcome you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

8/10 Good

Staci

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time and loved the hotel itself and the location. My only issue which is what prompted the “good” rather than “excellent” review is the bathroom. First, there is next to no lighting so putting on makeup or doing my hair was a challenge. Second, the tub is so deep it was hard to climb in and out for a shower. Lastly, the shower doors did not stay in a single place so they would either end up hitting us or allowing the water to end up on the floor. Other than that we loved our stay!
Stayed 4 nights in Jan 2024
Response from Guest Relations on 16 Jan 2024
Dear Staci,Thank you for your feedback, we appreciate the time you have taken to share your experience with us.We are delighted to read that your stay was pleasant and positive.However, we apologize for the inconvenience regarding the bathroom. Please rest assured that your valuable feedback will be forwarded to our Technical team to improve your future stay with us.Thank you again for your feedback, and we truly hope to welcome you again to Grand Hotel Amrâth Amsterdam.With kind regards,Guest Relations Officer.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized room. Good option of complimentary drinks left in the room.
Stayed 3 nights in Jan 2024
Response from Guest Relations on 16 Jan 2024
Dear David,Thank you for choosing Grand Hotel Amrâth Amsterdam and for taking the time to write a review.We are so glad to hear you enjoyed your stay. Our hotel aims to provide a unique experience, and we work hard to exceed your expectations. We are looking forward to welcoming you back to our hotel.With kind regards,Guest Relations Officer.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it will be returning many thanks happy new year
Stayed 4 nights in Dec 2023
Response from Guest Relations on 16 Jan 2024
Dear Lee,Thank you very much for your wonderful review and 5-star rating!Our aim is to provide our guests with a memorable stay, and we are delighted to read that we have succeeded.On behalf of Grand Hotel Amrâth Amsterdam family we thank you again for your 5-star rating and for choosing our hotel. We can’t wait to exceed your expectations every time you choose us.With kind regards, Guest Relations Officer.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant. The rooms were classy, the pool and spa area was really reaxing and tranquil, the steak off the restaurant menu was sublime and the hotel is in the beating heart of Amsterdam. All in all. It was a cracking Amsterdam experience. Lovely Hotel and felt like a home from home for me. Thanks to all the staff, thankyou Amsterdam, thankyou Holland. What a great place.
Stayed 3 nights in Jan 2024
Response from Guest Relations on 11 Jan 2024
Dear Thomas,Thank you very much for leaving this wonderful feedback and 5-star rating regarding your stay at Grand Hotel Amrâth Amsterdam.It is incredibly encouraging to see you have enjoyed your stay with us. Thank you for your kind ratings of our staff's service, it is of utmost importance to all team members to deliver best-in-class service and quality accommodation for our beloved guests, and we are glad that this commitment was reflected in your stay.On behalf of the whole team, we thank you for sharing your feedback and for helping us to keep delivering the quality our guests deserve. Rest assured, your kind words will be shared with the entire team. Once again, thank you for giving us your valuable feedback and we will be looking forward to welcoming you again soon.With warm regards,Guest Relations Officer.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and will be back again. The staff was excellent
Stayed 3 nights in Oct 2023
Response from Guest Relations on 11 Jan 2024
Dear Stephen,Thank you very much for taking the time to share your experience at Grand Hotel Amrâth Amsterdam.We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Furthermore, we are delighted to know that our staff have provided you with the right service.We can’t wait to serve you again soon.With kind regards,Guest Relations Officer.

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is unique in design, some quaint features, rooms are adequate. There needs to be plug sockets near to mirrors. The gym needs the equipment looking at, as most of it doesn’t work. Overall a good hotel & would probably stay there again
Stayed 2 nights in Jan 2024
Response from Guest Relations on 9 Jan 2024
Dear Mark,Thank you for sharing your experience regarding your stay at Grand Hotel Amrâth Amsterdam.We are glad to know that your stay was pleasant at our hotel. However, we regret to read that some aspects of your stay were not positive.Please rest assured that your constructive feedback will be discussed with our team in order to make improvements where possible.We appreciate your feedback, it will help us make changes for the better.We truly hope to welcome you again soon.With kind regards,Guest Relations Officer.

10/10 Excellent

Bonita Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was lush and the spa was such a treat in the day! Had a minor issue with heating but the staff were very helpful.
Stayed 3 nights in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Bonita,Thank you very much for choosing Grand Hotel Amrâth Amsterdam. We truly appreciate you sharing your experience with us.How amazing to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations.Your kind words about our staff will be passed to them.We look forward to welcoming you again whenever your travel brings you back to Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Relations on 16 Jan 2024
Dear Gerald,Thank you very much for your 5-star rating! We are pleased to know that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. We look forward to welcoming you back to our hotel. With kind regards, Guest Relations Officer.

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We love the idea of this property, beautiful room, and they let us in before check-in time. Once in, we found terrible Internet, and almost no water pressure. We called immediately and was told that there would be no fix until the next day. After our stay, I reached out and was told that had we let them know while we were staying, all would have been fixed or room changed, which we did and neither option was provided. We feel this to be rather disingenuous. Our major problem, however was that upon arrival we were told that breakfast was included. They say that they did not say that and that this may have been a language interpretation issue. We grabbed a cup of coffee and a croissant on the way out and then we’re charged the equivalent of $65. We let them know at the time and would have at least appreciated an offset. But like the other issue, was just told that there’s nothing they could do and we were sent on our way. I never write negative reviews – almost never. I wanted to love everything about this place, but ended up feeling like they had ruined , our time in Amsterdam. OK, now get ready for the standard response that they appreciate our feedback and will let the supervisors know.
Stayed 1 night in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Mark,Thank you for taking the time to share your experience with us.We regret to read that your stay did not meet your expectation.We truly apologize for the inconvenience regarding the water pressure and internet connection. Please rest assured that your feedback is already taken on board.We are sorry for the misunderstanding regarding the breakfast. Your valuable feedback will be discussed with our team to ensure this does not happen in the future.I would like to inform you that we are discussing this further with our team after your e-mail.Once again, thank you for your valuable feedback and please accept our sincere apologies.We truly hope to be able to serve you again in the future so you will get to enjoy our service and facilities as intended.With kind regards,Guest Relations Officer.

10/10 Excellent

Zylna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality
Stayed 2 nights in Dec 2023
Response from Guest Relations on 5 Jan 2024
Dear Zylna,Thank you very much for rating and reviewing Grand Hotel Amrâth Amsterdam.We are glad that you had a great time staying at our hotel. Providing the best service to our guests is our top priority. Our entire team is looking forward to welcoming you back to our property.With warm regards,Guest Relations Officer.

10/10 Excellent

Bryan J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Guest Relations on 3 Jan 2024
Dear Bryan,Thank you very much for your 5-star rating! We are pleased to read that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. We look forward to welcoming you back to our hotel. With kind regards, Guest Relations Officer.

8/10 Good

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel and room, they were even kind enough to let us have our room early. This is our second stay, but such a shame that after such a good check in and first night, without warning, before we managed to have either much needed morning coffee or a shower the water was turned off. The staff were not sympathetic and seemed more concerned about the inconvenience for them over the comfort of the guests. It’s likely that I would book this hotel again for the location and facilities but hesitantly due to the lack of service / difficulty dealing with inconvenience and providing assistance. Coffee and a shower in the morning (or an estimate of the likelihood of when these would be available) shouldn’t be too much to ask? sadly the response left us feeling we had asked far too much and both had to go the whole day without a shower and a swift walk to the nearest cafe.
Stayed 2 nights in Dec 2023
Response from Guest Relations on 3 Jan 2024
Dear Joanna,Thank you for taking your precious time to share your experience at Grand Hotel Amrâth Amsterdam.We are truly sorry for the fact that the water had to be shut due to urgent maintenance.We apologize for this inconvenience, our staff were doing their best to make sure that our guests are well informed. We worked so hard to alleviate this inconvenience and to make sure it gets fixed as soon as possible as we know how frustrating it would be for our guests. However, we are glad to know that your first night was positive and pleasant.Thank you again for your valuable feedback and please accept our sincere apologies for this inconvenience.We truly hope to welcome you again in the future so that you get to enjoy our service and facilities as intended.With ward regards,Guest Relations Officer.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Jan 2024
Dear Andrea,Thank you for your 5-star rating, it means a lot to us!We are thrilled to read that you had a great stay at our hotel.We truly hope to welcome you again at Grand Hotel Amrâth Amsterdam.With kind regards,Guest Relations Officer.

10/10 Excellent

Todd

Response from Guest Relations on 1 Mar 2024
Dear Todd,Thank you very much for your 5-star rating!We are thrilled to read that you had a great stay at our hotel.We hope to welcome you again in the future.With kind regards,Guest Relations Officer.

10/10 Excellent

Amir Soheil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historical place with great amenities and friendly staff. It is located in the city center, and you don’t even need to take a train to get to most tourist areas. The only downside was its breakfast, which was the same all three nights we stayed there—definitely a nice place to stay in Amsterdam.
Stayed 3 nights in Dec 2023
Response from Guest Relations on 27 Dec 2023
Dear Amir,Thank you for taking your precious time to leave a valuable feedback about Grand Hotel Amrâth Amsterdam.We are delighted to read that your stay was everything you hoped it would be. Furthermore, we are pleased to learn that the staff have provided you with the right service.However, please rest assured that your valuable feedback regarding the breakfast will be shared with our F&B team.We sincerely appreciate your valuable feedback. Your satisfaction is out top priority. At Grand Hotel Amrâth Amsterdam, we believe that our guests deserve nothing but the best, and we’re committed to delivering just that.We can’t wait to welcome you back for another outstanding experience.With kind regards,Guest Relations Officer.

10/10 Excellent

Lynne Vivien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Relations on 28 Dec 2023
Dear Lynne,Thank you very much for your 5-star rating!We are so glad to know that your stay was everything you hoped it would be.We can't wait to welcome you again to our hotel.With kind regards,Guest Relations Officer.

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Guest Relations on 13 Dec 2023
Dear Ian,We really appreciate your 5-star rating!It is a pleasure to read know that you enjoyed your stay at Grand Hotel Amrâth Amsterdam.We truly hope to welcome you back in the near future.With kind regards,Guest Relations Officer.

10/10 Excellent

Laura

Stayed 2 nights in Dec 2023
Response from Guest Relations on 13 Dec 2023
Dear Laura,Thank you very much for your 5-star rating!We are thrilled to know that you enjoyed your stay at Grand Hotel Amrâth Amsterdam.We look forward to welcoming you again in the future.With kind regards,Guest Relations Officer.

10/10 Excellent

Andrew

Travelled with group
Liked: Amenities
Hidden gem. Only downside could not close the curtains!
Stayed 2 nights in Dec 2023
Response from Guest Relations on 12 Dec 2023
Dear Andrew,Thank you very much for your 5-star rating!It is wonderful to read that you have enjoyed your stay with us and that we were able to meet your expectations, this is what we strive for and are delighted to see that we managed.I hope that you mentioned your feedback regarding the curtains during your stay at our reception, in that way we are always immediately able to assist you in any way. We look forward to welcoming you again soon.With kind regards,Guest Relations Officer.

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
All good and pleasant stay after sorting the check in , I was told I could not have a room with two single beds in and then was told us after we would have to upgrade and pay the difference. The problem was solved in the end, but if you book a room with certain options then you should get and not act like you’re in the wrong
Stayed 2 nights in Dec 2023
Response from Guest Relations on 11 Dec 2023
Dear Aaron,Thank you for your time to write a feedback and share your experience at Grand Hotel Amrâth Amsterdam.We are happy to read that you enjoyed your stay at our hotel.However, I apologize for the inconvenience during the check-in process. When we are fully booked, specific preferences may not be available, although our staff do their best to fulfill our guests' preferences.Please rest assured that I will discuss your feedback with our team to prevent any inconveniences in the future.Thank you for your feedback and we truly hope to welcome you again soon.With kind regards,Guest Relations Officer.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations on 11 Dec 2023
Dear Shane,Thank you very much for your 5-star rating!We are pleased to know that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. We look forward to welcoming you back to our hotel.With kind regards,Guest Relations Officer.

2/10 Terrible

Richard

Stayed 2 nights in Dec 2023
Response from Guest Relations on 12 Dec 2023
Dear Richard,Thank you for taking the time to rate our property.I am truly sorry that your stay did not meet your expectation.Our guests' satisfaction is our top priority, therefore I apologize that we could not fulfill this time.I really hope that you are able to give us a second chance in the near future.With kind regards,Guest Relations Officer.

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Absolutely beautiful hotel, great location (near Central Station), staff very friendly and helpful, very comfortable bed and a big bath.
Stayed 3 nights in Nov 2023
Response from Guest Relations on 6 Dec 2023
Dear adam,We highly appreciate your honest review regarding your stay at the Grand Hotel Amrâth Amsterdam.How amazing to hear that you had a wonderful time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that our staff's service and the room have met your utmost expectations. We will ensure to share your valuable feedback with our entire hotel team.We truly look forward welcoming you back to our property whenever your travel brings you back to Amsterdam.Kind regards,Guest Relations Officer.

10/10 Excellent

Ruby, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have no problems at the Grand Amrâth. The staff is so welcoming and professional that you'll simply relax. I love this place and you will too.
Stayed 6 nights in Nov 2023
Response from Guest Relations on 6 Dec 2023
Dear Ruby,Thank you for your wonderful feedback and 5 star rating! We really appreciate you taking the time to share your positive experience with us. I am glad that you enjoyed your stay at Grand Hotel Amrâth Amsterdam and that our staff provided you with the right service. Thank you for the compliments! I will be sure to pass them on to the various departments. We look forward to welcoming you back to Grand Hotel Amrâth Amsterdam in the future. With kind regards, Guest Relations Officer.

6/10 Okay

Sam

Stayed 2 nights in Nov 2023
Response from Guest Relations on 20 Dec 2023
Dear Sam,Thank you for taking the time to rate our property.We hope that you enjoyed your stay at our hotel.Should you have any comments, please do not hesitate to contact us, we believe that feedbacks from our guests help us to improve our service.With kind regards,Guest Relations Officer.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic building with mix of art-deco and other architecture. close to all types of local transport and easy to walk to the beautiful city of Amsterdam
Stayed 4 nights in Nov 2023
Response from Guest Relations on 28 Nov 2023
Dear Andrew,I would like to thank you for taking the time to rate and review Grand Hotel Amrâth Amsterdam on Expedia.It is wonderful to read that you enjoyed your stay at our hotel and that we have met your utmost expectation.Once again, thank you for choosing us and for the incredible 5-star rating, it means everything to us, and we can’t wait to exceed your expectations the next time you choose to stay with us.We look forward to welcoming you again soon.With kind regards, Grand Hotel Amrâth Amsterdam Management.

8/10 Good

Jason M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, historic details in every corner of the hotel. Nice large rooms.
Stayed 5 nights in Nov 2023
Response from Guest Relations on 27 Nov 2023
Dear Jason M,Thank you very much for your kind words about Grand Hotel Amrâth Amsterdam.How wonderful to hear that you had a great time staying with us. Providing the highest level of hospitality is our number one priority and we are truly glad to hear that we met your utmost expectations.We cannot wait to welcome you again soon.Kind regards, Grand Hotel Amrâth Amsterdam Management.

10/10 Excellent

Andreas Stelios, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely stay there again
Stayed 5 nights in Nov 2023
Response from Guest Relations on 27 Nov 2023
Dear Andreas Stelios,Thank you very much for taking the time to provide this positive feedback. It is our passion to provide our guests with an unforgettable experience, and we are thrilled to hear that we have done so once again. We appreciate your 5-star rating and we look forward to welcoming you back to our hotel.Kind regards, Grand Hotel Amrâth Amsterdam Management.

6/10 Okay

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City tax was unexpected large payment. Regarding whole booking - faster security and chevk in was not observed. Options to pay in cash as opposed to card was reduced.
Stayed 4 nights in Nov 2023
Response from Guest Relations on 21 Nov 2023
Dear John,Thank you very much for taking the time to share your experience with us at Grand Hotel Amrâth Amsterdam.We apologize for the inconvenience caused to you regarding payment process.We will discuss your feedback with the team of the department.Despite the issues mentioned, I certainly hope that you had a great time in our beautiful city and that you will visit us again in the future. With kind regards, Grand Hotel Amrâth Amsterdam Management.

6/10 Okay

Ahmad

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice and acceptable.
The hotel location is good, room is big, but hotel furniture and style is old
Stayed 3 nights in Nov 2023
Response from Guest Relations on 21 Nov 2023
Dear Ahmad,Thank you very much for your feedback. We are pleased to read that you enjoyed your stay at Grand Hotel Amrâth Amsterdam. However, we apologize that some aspects of your stay were not up to your expectation.We look forward to welcoming you back to our hotel. With kind regards, Grand Hotel Amrâth Amsterdam Management.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an historic building with a fascinating historý going baçk to 1912.. it is decorated in an Art Deco style and is full of amazing scuĺptures, furniturè, stained glass and paintings. The room was spacious and quirky, and the bathroom extremely luxurious. The staff were amazing, nothing was too much trouble. They booked tickets to various museums for us and even cut the lock off my suitcase as my purse (containing the key) had been lost during the journey. I would definitely stay there again - the location was brilliant and the hotel was a real find.
Stayed 3 nights in Nov 2023
Response from Guest Relations on 16 Nov 2023
Dear Stephanie,Thank you very much for your positive feedback and amazing 5-star rating! We really appreciate you taking the time to share your experience about Grand Hotel Amrâth Amsterdam.Our hotel's goal is to provide a unique, pleasant and memorable experience for our guests, we are glad to know that we were able to achieve.We are thrilled to read that your stay was everything you hoped it would be and that our staff service was up to your expectation. On behalf of Grand Hotel Amrâth Amsterdam family we thank you and it would be our pleasure to welcome you again soon. With kind regards, Grand Hotel Amrâth Amsterdam Management.