Exterior

Reviews of Park Plaza Victoria Amsterdam

4 out of 5
Park Plaza Victoria Amsterdam
Damrak 1-5, Amsterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 694 out of 1075 reviews" "
Rating 8 - Good. 253 out of 1075 reviews" "
Rating 6 - Okay. 71 out of 1075 reviews" "
Rating 4 - Poor. 30 out of 1075 reviews" "
Rating 2 - Terrible. 27 out of 1075 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff, great room, great gym.
Stayed 1 night in Apr 2024

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t feel all staff was friendly. They answered a question because it was their job. The location is great
Stayed 2 nights in Apr 2024

10/10 Excellent

Francisco, Duran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, excellent location and service :)
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff at the hotel is exceptional and the location is perfect.
Stayed 2 nights in Apr 2024
Response from Solari on 12 Apr 2024
Dear Kathleen, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had booked a room with pull out bed for children, and helpfully when we arrived (11:45pm) 2nd bed was fully made up. Breakfast buffet was also open until late morning, and all staff were very efficient.
Stayed 1 night in Mar 2024
Response from Solari on 12 Apr 2024
Dear Thomas, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

10/10 Excellent

Carolyn, Durham

Great location. Clean and comfortable rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and efficient staff, great gym, AC working very well
Stayed 5 nights in Apr 2024

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom sliding door stuck. Water basin with crack line. Drape worn out.
Stayed 2 nights in Mar 2024
Response from Senami on 9 Apr 2024
Thank you for sharing your experience, Peter. We are sorry that the bathroom fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodations to ensure these standards are met. We have shared your feedback with the facilities team who will review it and take appropriate action. We hope we can welcome you back and pleasingly surprise you next time. Kind regards, Senami

10/10 Excellent

Sherill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF
Stayed 1 night in Apr 2024
Response from Kristine on 9 Apr 2024
Thank you for choosing our hotel and taking the time to share your positive experience.We are excited that you enjoyed your time with us.We hope to see you again soon. Best Wishes,Kristine

8/10 Good

ALICIA, newport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything but the room was not ready at 3pm,or 4pm,....but they provided a drink voucher.
Stayed 3 nights in Mar 2024
Response from Kristine on 9 Apr 2024
Dear Alicia,Thank you for taking the time to share your experience. We apologise for the inconvenience caused during your stay with us. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards, Kristine

8/10 Good

Ramalingam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Apr 2024
Response from Solari on 9 Apr 2024
Dear Ramalingam, thank you for your nice feedback! We truly hope you come back to stay with us again very soon. Kind regards, Solari

8/10 Good

Walker

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
While our room was clean an very modern, it was very small with few places to access our gear. In addition, it was impossible to adjust the lighting to allow one person to sleep and the other work. I doubt I would rent this room again.
Stayed 1 night in Mar 2024

10/10 Excellent

Hannah Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel. If we come back to Amsterdam this hotel will be top of the list.
Stayed 3 nights in Mar 2024
Response from Senami on 3 Apr 2024
Dear Michael, thank you for your feedback. We are happy you enjoyed your stay with us. It was a pleasure to have you as our guests. We look forward to welcoming you back. Kind regards, Senami

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
WiFi in room was inconsistent and sometimes unavailable completely. Charged for mini bar items we didn’t use which must have moved off their sensors without us knowing. Personal item space in mini bar was insufficient and we couldn’t move any items without being charged.
Stayed 6 nights in Mar 2024
Response from Mimi on 2 Apr 2024
Hello David, thank you for sharing your review. We are sorry to hear you didn't have a positive experience with our WI-FI service and mini bar, we do apologise for the service not performing well as it should have during your visit. We will feed this back to our relevant team so they could look into this. We hope that this would not deter you from staying again. Kind regards,

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe elevator access, clean, updated rooms that were large and we had a good view of the canal and train station out our window.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher, Nuneaton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly placed to visit all the main attractions easily. The facilities are second to none.
Stayed 3 nights in Mar 2024

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is prime location right across from Amsterdam centraal station. And at the corner of the main street that leads to Dam square and royal palace. Excellent service and great views of the canals. Very walkable to all major site seeing. Would stay again.
Stayed 1 night in Mar 2024
Response from Senami on 2 Apr 2024
Thank you Drew for your feedback. It was a pleasure to have you as our guests. We are happy you enjoyed your stay. See you again soon! Kind regards, Senami

10/10 Excellent

Joseph, Billings

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location to get around.
Stayed 4 nights in Mar 2024
Response from Kristine on 1 Apr 2024
Dear Joseph,Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.Kind Regards,Kristine

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Dana

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Perfect location for exploring and the staff and facilities were brilliant.
Stayed 3 nights in Mar 2024
Response from Alina on 29 Mar 2024
Dear Jacqueline, thank you for your great feedback. It is great to hear you loved the location as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us, so we're glad you were very happy with the service. Kind regards, Alina

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to everything, and everyone was so friendly and helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Geneva, Lynnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Plaza Victoria is an excellent hotel if you want to be walking distance to museums, shops, tours and places to eat. Its centrally located to pretty much everything. But, if you don’t like crowds, it might not be the place for you. Its very busy! The room itself was nice and clean enough for me.
Stayed 3 nights in Mar 2024

10/10 Excellent

Isha

Travelled with partner
Liked: Cleanliness, amenities
Love Victor, Zam and Dann at the lounge
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael, Dundee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, our room was clean and quiet. We for the family room that was perfect for our family of 4
Stayed 5 nights in Mar 2024
Response from Irene on 25 Mar 2024
Dear Meredith, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

8/10 Good

MARK

Travelled with partner
.
Stayed 4 nights in Mar 2024

8/10 Good

Theresa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We chose this hotel because the proximity to central station and because it had spa facilities. Being this close did have its downfall b/c it was very noisy all hours of the day, into the early morning hours. The streets and the hotel itself has wooden floors so if you're not on the top floor you can hear everything above you. The room was large and spacious - we did get upgraded - so lovely but we had to stay with our child right next to us on a pull out sofa. In Paris they provided a separate tv room with a pocket door for privacy. That was great! The room itself was beautiful, modern decor, funky furniture, automatic pad lighting controls - we especially loved the motorized curtains & maid privacy. Super cool. The room light was controlled entirely on one switch - the designer must not have a lot of real life experience because there were many issues of it not in the correct position or no task lighting in particular areas needed. I.E. the coffee/bar area had no separate lighting only when you turn on all the room lights could you see, not great if you don't want to wake the sleeping family. same in the bathroom, not well positioned lighting or double outlets available, that was a real pain especially if 2 people getting ready or you need to plug in multiple tools... The spa is lovely, pool sauna, shower and gym facility. The lounge bar is excellent although our service was slow even when not busy. I had a few items dry-cleaned which came to 56e - total rip off.
Stayed 3 nights in Mar 2024
Response from Solari on 21 Mar 2024
Dear Theresa, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. I would like to express my sincere apology if there were aspects that we fell below expectations that did not give you a good impression. Your feedback is important to us and rests assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay. Kind regards, Solari.

8/10 Good

Romane

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I
Stayed 3 nights in Mar 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Mar 2024

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location. Staff very friendly especially Rana at reception who gave us extras as it was my birthday 😀
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place would highly recommend 👌
Stayed 3 nights in Mar 2024

10/10 Excellent

Darci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

carlos, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Nice spa
Stayed 2 nights in Mar 2024
Response from Solari on 15 Mar 2024
Dear Carlos, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. We look forward to welcoming you back. Kind regards, Solari

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Park Plaza. They were able to accommodate an early check in (for a fee which was very reasonable) which made our 10am arrival to Amsterdam very comfortable. The room was small but well appointed with a great rainfall showerhead and plenty of storage space in the bathroom. Staff was all very helpful and cheerful, and the breakfast was perfect - we ate there five mornings in a row and there was enough variety to satisfy. We didn't use the pool but it looked nice and well kept. I would stay here again in a heartbeat as the location was perfect and everything was so reasonable and comfortable.
Stayed 5 nights in Mar 2024

10/10 Excellent

Demian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful stay. The staff was wonderful and incredibly helpful. The rooms were very nice.
Stayed 1 night in Mar 2024
Response from Santa on 12 Mar 2024
Dear Demian, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and service. We look forward to welcome you back soon for another memorable stay! Best wishes,

8/10 Good

Philip, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite small, paying for a king size, i expected a slightly larger than standard room but it just seemed to he a larger bed, which, to be fair was really comfy, making it quite narrow to get in and out of. Bathroom was noce and shower was amazing. Hotel itself was nice, and staff were lovely and very helpful. We didnt use the spa or pool facilities so cant comment on them. Overall 4/5.
Stayed 3 nights in Mar 2024
Response from Olga on 12 Mar 2024
Dear Philip, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. We hope to see you again soon. Kind Regards, Olga

6/10 Okay

Eric, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 3 nights in Mar 2024
Response from Marylin on 18 Mar 2024
Dear Eric, thank you for your feedback. We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us. Best regards, Marylin

10/10 Excellent

Jack

Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Stayed 3 nights in Feb 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it will be back
Stayed 2 nights in Feb 2024

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff - great rooms.
Stayed 2 nights in Feb 2024
Response from Kinga on 27 Feb 2024
Thank you for your short and lovely comments, Georgie. I am delighted that you have enjoyed your stay with us and found our room to be comfortable and our staff to be friendly and efficient. I do hope that we will have another chance to welcome you back with us again in the future.Kind regards,

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for accommodating our needs and making our stay special.
Stayed 1 night in Feb 2024

6/10 Okay

Lee

Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice room, great location by the train station
Stayed 3 nights in Feb 2024

10/10 Excellent

Seung Ju

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and caring, made ourselves very comfortable at the hotel. They went above and beyond to create a positive experience!
Stayed 1 night in Feb 2024

10/10 Excellent

Georgina Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024