- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Ruined by theft from locked room
Ruined by theft of wallet containing credit and debit cards and an Apple i-pad. We had packed on the morning of departure, leaving overnight bags in our (locked) room, while we went down to breakfast. We returned to the room, picked up our still zipped bags and drove on. Was only when we got to France that we discovered the wallet containing our French bank cards and my i-pad were missing. I rang Hotel Minerva that night, and the following day, spoke to the Reception Manager and someone in Admin. Although I was assured that staff had been questioned, all knowledge/responsibility was denied. The Admin person was partcularly unhelpful when I asked her to help me to report the theft to Arezzo Polizia for insurance purposes. We believe someone used a pass key to enter our room when they know we were in the breakfast room. The nature of the theft meant it was planned. If anyone has had a similar experience, please post it.