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Reviews of SpringHill Suites by Marriott Ashburn Dulles North

3 out of 5
SpringHill Suites by Marriott Ashburn Dulles North
20065 Lakeview Center Plaza, Ashburn, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1003 reviews" "
Rating 8 - Good. 284 out of 1003 reviews" "
Rating 6 - Okay. 70 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

RASHID, COLUMBUS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice experience except one thing to mention that in complementary breakfast , there were no waffles, pancakes and regular bread was also missing.
Stayed 1 night in Mar 2024

10/10 Excellent

Avril

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Omar

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable room and bed. Super spacious and excellent for working remotely. Very much recommended. Thank you for having us.
Stayed 1 night in Mar 2024

10/10 Excellent

Valonte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location Helpful staff
Stayed 2 nights in Feb 2024

8/10 Good

Leah, Cocoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, free breakfast. We were a little disappointed that the pool was closed, as our family was looking forward to using it during our stay, but other than that we had a great visit
Stayed 5 nights in Feb 2024

10/10 Excellent

Valonte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and polite
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Stayed 1 night in Feb 2024

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great! Very clean and quiet hotel, even being close to the airport! Only downside is breakfast wasn’t the best, very little options! Otherwise wonderful stay!
Stayed 1 night in Feb 2024

8/10 Good

charles

Stayed 1 night in Jan 2024

10/10 Excellent

corey

Stayed 1 night in Jan 2024

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2023

10/10 Excellent

Rajesh

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Safe quiet clean. I should have rented a car- not walkable. The minimalist decor. Clearly was for business travelers. Would not recommend nor return.
Stayed 3 nights in Nov 2023

10/10 Excellent

Keith

Stayed 1 night in Nov 2023

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfectly located, easy commute to all wonderful locations including DC, Tysons area, and Winchester. The property could use some sprucing. The door squeaked, the shelve in the shower was not screwed in completely. Also using the stairwell daily i niticed it was never cleaned. All in all I would stay there again but purely for the location.
Stayed 6 nights in Nov 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service
Sheets were stained and I made the front desk aware and they could careless. The lady’s comment to me was “did you need anything else”. Disgusting, they should have gave me some credit for my nights I stayed. They gave me nothing and when I discovered this issue I had to go get new sheets and change them myself. Totally disappointed in the customer service.
Stayed 4 nights in Nov 2023

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, property conditions & facilities
Wet rug around Fridge creating mold smell, dirty couches in sitting area, the staff don't care.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed before and I enjoyed my stay this time.
Stayed 1 night in Nov 2023

2/10 Terrible

Alaetra

Stayed 2 nights in Oct 2023

6/10 Okay

Shiva Krishna

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall Property and the inside room's furniture is very old and ambiance was very bad there is no vibe at all.

10/10 Excellent

Brian, Mount Airy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price. Needs work and staff not the friendliest.
Stayed 1 night in Oct 2023

2/10 Terrible

Lisa, Ashburn

Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kristin

Stayed 2 nights in Sep 2023

8/10 Good

Neil

Stayed 2 nights in Aug 2023
Response from SpringHill Suites by Marriott Ashburn Dulles North on 5 Sept 2023
Hello Neil, thank you for your review and for choosing our hotel. We are glad you enjoyed your stay with us at the SpringHill Suites. We hope to have you again!

10/10 Excellent

Jean, Gilroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from SpringHill Suites Marriott Ashburn Dulles North on 29 Aug 2023
Hello Jean, thank you for leaving us a review. We are so glad you enjoyed your stay with us. We hope to have you again!

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two recent visits with a different atmosphere.
I stayed twice in the last two weeks while visiting a sick family member. The first visit was amazing, and everything was quiet and comfortable. The second visit was a bit more rambunctious. There were kids and teens running around the hotel all evening and in the middle of the night making so much noise. Apparently, one night someone was cooking in their room and the fire alarms went off briefly. The hotel itself is nice and comfortable with plenty of space. Housekeeping was very attentive. The breakfast options are fine, and the coffee was great!
Stayed 4 nights in Aug 2023
Response from SpringHill Suites Ashburn Dulles North on 22 Aug 2023
Hello Terri, thank you for leaving a review. We are so glad you enjoyed both of your visits with us and that our staff was able to contribute to that. We hope to have you again!

10/10 Excellent

Ronald, Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from SpringHill Suites Marriott Ashburn Dulles North on 29 Aug 2023
Hello Ronald, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

6/10 Okay

Duane L.

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from SpringHill Suites Ashburn Dulles North on 22 Aug 2023
Hello Duane, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. But had a slight wet dog odor. Breakfast not as good as other SpringHill hotels we've stayed in. One elevator out of order. Staff didn't know what to do to keep guests safe while a possible tornado was heading our way. Fortunately, only wind and rain...no tornado.
Stayed 3 nights in Aug 2023
Response from SpringHill Suites Ashburn Dulles North on 22 Aug 2023
Hello Edward, please accept our sincere apologies for any issues you encountered during your stay. We assure you that we take your feedback seriously and will bring these concerns to management. We hope to have you again!

8/10 Good

Alaina

Stayed 1 night in Aug 2023
Response from SpringHill Suites by Marriott Ashburn Dulles North on 5 Sept 2023
Hello Alaina, thank you for the review. We are glad you enjoyed your stay with us at the SpringHill Suites. We hope to have you again!

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from SpringHill Suites by Marriott Ashburn Dulles North on 5 Sept 2023
Hello John, thank you for your review and for choosing our hotel. We are so glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

Sandra

Travelled with partner
Liked: Amenities
Noisy air conditioner unit. Otherwise was good choice for our one night visit to family in the area. Breakfast was a welcome perk.
Stayed 1 night in Aug 2023
Response from SpringHill Suites Ashburn Dulles North on 15 Aug 2023
Hello Sandra, we are so glad you enjoyed your stay with us. We truly appreciate your feedback, and will make our management aware of this concern. We hope to have you again!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SpringHill Suites Ashburn Dulles North on 15 Aug 2023
Hello Cynthia, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice. We just had a issue with the tub. It was clogged and we thought the cleaning crew was going to take care of it and had not.
Response from SpringHill Suites Ashburn Dulles North on 8 Aug 2023
Hello Karen, please accept our sincere apologies for any inconvenience caused. We take your feedback seriously, and assure you that this claim will be brought to our staff. We hope to have you again!

8/10 Good

Nida

Stayed 1 night in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on 1 Aug 2023
Hello Nida, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

4/10 Poor

Bilal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All the entrance doors are open all the times. The locks are not working, Anyone can go in or out at any point without key card. It should be one standard everywhere for Marriote hotels but I felt this was not up to standard compare to other Marriote experiences. The Ac and the fridge is so loud.
Stayed 10 nights in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on 1 Aug 2023
Hello Bilal, we are so sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience caused. We assure you that we take your feedback very seriously and will address this concern with our management. We truly hope we can make up for this experience in the future.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a roomy and comfortable stay. The staff was friendly and areas in the hotel seem to be well maintained. Although their elevators need a little TLC. It’s also close to Top Golf, iFly, and shopping/food center called One Loudoun.
Stayed 2 nights in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on 1 Aug 2023
Hello Michele, we are so glad you enjoyed your stay with us. We truly appreciate your feedback and will bring this suggestion to our management. We hope to have you again!

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on 25 Jul 2023
Hello Elena, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!

10/10 Excellent

Wanda

Travelled with partner
Poor placement of grip bar in shower so made it difficult to avoid water leaking past shower curtain to the floor. Could cause future damage.
Stayed 2 nights in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on 25 Jul 2023
Hello Wanda, we are so glad you enjoyed your stay with us. We take your feedback seriously and assure you that we will make our management aware of this concern. We hope to have you again!

6/10 Okay

Monique Motley

Stayed 1 night in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on 19 Jul 2023
Hello Monique, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

8/10 Good

Shamayal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on 19 Jul 2023
Hello Shamayal, thank you for leaving us a review. We are so glad we were able to provide you with a great stay. We hope to have you again!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from SpringHill Suites Ashburn Dulles North on 27 Jun 2023
Hello Jamie, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!

4/10 Poor

Ruth

Disliked: Cleanliness
The sheets in the room were not clean and the cooling system wasn’t working.
Stayed 1 night in Jun 2023
Response from SpringHill Suites Ashburn Dulles North on 20 Jun 2023
Hello Ruth, we are so sorry you did not fully enjoy your stay with us. We take these concerns very seriously, and will bring this claim to our staff. We truly hope we can make up for this experience in the future.

10/10 Excellent

Gregory, ARLINGTON

Stayed 2 nights in Jun 2023
Response from SpringHill Suites Ashburn Dulles North on 5 Jul 2023
Hello Gregory, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well staffed
Stayed 2 nights in Jun 2023
Response from SpringHill Suites Ashburn Dulles North on 7 Jun 2023
Hello Kimberly, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We hope to have you again!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from SpringHill Suites Ashburn Dulles North on 7 Jun 2023
Hello Brian, thank you for the review. We are so glad you enjoyed your stay with us at the SpringHill Suites. We hope to have you again!

6/10 Okay

Connie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very nicely configured. One of the best i have been to. BUT, the beds were horrible! Very in need of replacement!were
Stayed 1 night in May 2023
Response from SpringHill Suites Ashburn Dulles North on 7 Jun 2023
Hello Connie, we are glad you enjoyed your stay with us. We appreciate your feedback, and will bring this to our management. We hope to have you again!

4/10 Poor

Fletcher, Leesburg

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is ageing. There does not seem to be much effort made to keep it clean - dirty rugs in halls, and dingy rugs in rooms. Front desk is not always staffed. Pool is closed (as it was when we stayed there a month ago.) Overall, below what you would expect for the pricing.
Stayed 2 nights in May 2023
Response from SpringHill Suites Ashburn Dulles North on 24 May 2023
Hello Fletcher, we are so sorry you did not enjoy your stay with us. We take these concerns very seriously, and will address this with our staff. We truly hope we will be able to make up for this experience in the future.