Lobby sitting area

Reviews of Pan Hotel

3 out of 5
Pan Hotel
Mitropoleos 11, Athens, Attiki

Reviews

8.4

Very good

Rating 10 - Excellent. 314 out of 842 reviews" "
Rating 8 - Good. 376 out of 842 reviews" "
Rating 6 - Okay. 116 out of 842 reviews" "
Rating 4 - Poor. 27 out of 842 reviews" "
Rating 2 - Terrible. 9 out of 842 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lubomir

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
House keeping was a little bit messy. Once the towels were missing, once the room card was "stolen"...
Stayed 5 nights in Mar 2024
Response from PanHotelAthens on 13 Mar 2024
Dear Lubormir,Thank you for taking the time to write your review and give us your score on your overall stay in our hotel! As I do not understand your comment, did the housekeeping forget to bring you new towels? Also, regarding the room card, this is given to the guest upon arrival and the guest is responsible for taking it with him/her. If for some reason you forgot your key card in the room, once we issue a new one, the previous one is not valid anymore. We do hope to have the pleasure to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location and friendly service.
Stayed 1 night in Dec 2023
Response from PanHotelAthens on 10 Jan 2024
Dear Esther,Thank you for this excellent review! Hoping to have the pleasure to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central hotel
Excellent centrally located hotel with comfortable rooms, views of the main road, excellent continental breakfast with very friendly staff at a great price, would definitely use again if in Athens.
Stayed 2 nights in Nov 2023
Response from PanHotelAthens on 10 Jan 2024
Dear Daniel,Thank you for staying with us and for writing your review! We will be happy to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from PanHotelAthens on 27 Nov 2023
Thank you for your review score and for staying with us!

10/10 Excellent

Dorian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, room clean and good location.
Stayed 1 night in Nov 2023
Response from PanHotelAthens on 13 Nov 2023
Dear Dorian,Thank you for the 5outof5 review score! Hoping to have the pleasure to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Albert

Stayed 1 night in Oct 2023
Response from PanHotelAthens on 13 Nov 2023
Dear Albert,Thank you for taking the time to give your review score! Hoping to have the pleasure to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
centrally located, basic amenities
Stayed 1 night in Oct 2023
Response from PanHotelAthens on 20 Oct 2023
Dear Hannah,Thank you for taking the time to write your review and give us your score based on your stay! Hoping to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou Ioanna Sales ManagerPan Hotel Athens

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location and staff
The location is brilliant and you can walk to shops and restaurants. Chris at reception is an absolute gem and will help you with whatever you need.
Stayed 2 nights in Oct 2023
Response from PanHotelAthens on 11 Oct 2023
Dear guest,Thank you for your review! We are happy to read that you have enjoyed your stay in our hotel and we do hope you will choose us again at a possible future visit to Athens!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Maryrose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Elevator was really small but understandable . Love the location!
Response from PanHotelAthens on 5 Oct 2023
Dear Maryrose,Thank you for staying with us and for your kind words regarding our hotel! Hoping to have the pleasure to welcome you again in the near future in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Elvira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central Athens and great price. Excellent!
Stayed 2 nights in Sep 2023
Response from PanHotelAthens on 5 Oct 2023
Dear Elvira,Thank you for the 5out5 review and for choosing to stay with us! Hoping to welcome you again in Pan Hotel in the near future! Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Gabriel, Glen Echo

Stayed 2 nights in Sep 2023
Response from PanHotelAthens on 7 Nov 2023
Dear Gabriel,Thank you for the 5outof5 review score! Hoping to have the pleasure to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Cynthia

Travelled with partner, Travelled with group
Liked: Staff & service
Convenient location and very friendly and helpful staff.
Stayed 3 nights in Sep 2023
Response from PanHotelAthens on 5 Oct 2023
Dear Cynthia,Thank you for staying with us and for taking the time to write your review! We do hope to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from PanHotelAthens on 5 Oct 2023
Dear Margaret,Thank you for such an excellent review score! We do hope to have the pleasure to welcome you again in our hotel! Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Svetlana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very modern and clean hotel.
Stayed 1 night in Sep 2023
Response from PanHotelAthens on 18 Sept 2023
Dear Svetlana,Thank you for staying with us and for taking the time to write your excellent review! Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet area.
Stayed 2 nights in Aug 2023
Response from PanHotelAthens on 13 Sept 2023
Dear Stephanie,Thank you for the 5outof5 review and comment! We are happy to read that you have enjoyed your stay and we do hope to have the pleasure to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Renata, Guelph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from PanHotelAthens on 11 Sept 2023
Dear Renata,Thank you for the review score! Hoping to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, with good value. Clean rooms and a/c cooling is excellent.
Stayed 1 night in Sep 2023
Response from PanHotelAthens on 4 Sept 2023
Dear James,Thank you for choosing our hotel for your stay and thank you for your review! Hoping to welcome you again in Pan Hotel in the near future!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Kelly

Excellent location for quick layovers.
Stayed 2 nights in Aug 2023
Response from PanHotelAthens on 28 Aug 2023
Dear Kelly,Thank you for staying with us and for sharing your experience!We do hope to have the pleasure to welcome you again in Pan Hotel in the near future!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Karen B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, good A/C, very friendly staff, great breakfast.
Stayed 1 night in Aug 2023
Response from PanHotelAthens on 28 Aug 2023
Dear Karen B,Thank you not only for choosing us for your stay but also for taking the time to write your review!Hoping to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Consuelo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from PanHotelAthens on 28 Aug 2023
Dear Consuelo,Thank you for your review score! Hoping to welcome you again soon in Pan Hotel!Best regards,Ioanna Panagiotopoulou Sales ManagerPan Hotel Athens

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel worthy of the price.
Stayed 1 night in Jul 2023
Response from PanHotelAthens on 28 Aug 2023
Dear Spencer,Thank you for your 5outof5 review score!Hoping to have the pleasure to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from PanHotelAthens on 28 Aug 2023
Dear Consuelo,Thank you for taking the time to give us your review score!Hoping to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to the historic district of Athens
Stayed 1 night in Jul 2023
Response from PanHotelAthens on 28 Aug 2023
Dear Ellis,Thank you for the 5outof5 review score!Hoping to have the pleasure to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location, friendly staff, room size good and modern with air-conditioning, breakfast is great. There is only one very small lift so if you don't like confined spaces you need to be aware of this. We were on the 8th floor so no choice but to use the lift. Our shower was also very small (although the bathroom itself had enough space), so if you are a larger person be aware. For us, the hotel was perfect in a great part of Athens and close to the wonderful historical sites. It is really great value for money.
Stayed 4 nights in Jul 2023
Response from PanHotelAthens on 17 Jul 2023
Dear Max,Thank you for taking the time to write such kind words for our hotel! We do hope to have the pleasure to welcome you again in Pan Hotel in the near future! Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Chelsie

Liked: Cleanliness, staff & service, property conditions & facilities
Good bang for your buck here. I walked everywhere. The breakfast/bar lady was very friendly and really good at her job!
Stayed 3 nights in Jul 2023
Response from PanHotelAthens on 14 Jul 2023
Dear Chelsie,Thank you for this great review! We do hope to have the pleasure to welcome you again in Pan Hotel in the near future!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, nice property.
Stayed 1 night in Jun 2023
Response from PanHotelAthens on 3 Jul 2023
Dear Robin,Thank you for the 5out5 review and for staying with us!We do hope to have the pleasure to welcome you again in Pan Hotel in the near future!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

2/10 Terrible

Sydney

Travelled with family
Disliked: Staff & service
Flt was delayed and when I messaged the hotel to advise they wouldn’t adjust my stay. Said it was within 24 hrs so not willing to accommodate even though I had another reservation for the end of my trip. Very disappointed with CS
Stayed 1 night in Jun 2023
Response from PanHotelAthens on 26 Jun 2023
Dear Sydney,As we have already mentioned in previous communication, the terms of the booking were clearly stated to the confirmation email, which is that cancellation can be made until 1 day prior to arrival. We are sorry for your incident but your informed us the day of your arrival and for this reason we could not proceed to a free cancellation of your reservation. Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

4/10 Poor

Warren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Best part was the breakfast. Especially the woman helping to explain the choices and clean up. She was very nice and friendly Bathroom had some cleanliness issues. Black stuff on walls The elevator was so small that 3 people couldn’t go at same time with luggage. I had an issue and wanted to get the name of the manger and was told I couldn’t have it ? Imagine a manger not willing to talk to a customer. All communication is through the hotel front desk only - dissatisfied
Stayed 1 night in Jun 2023
Response from PanHotelAthens on 17 Jul 2023
Dear Warren,First of all we would like to thank you for choosing our hotel for your stay. Regarding your issue with not being able to speak to the manager as you mention above, I will personally look into this matter as to who mentioned you this, as the managers in this hotel is me and my sister and we are daily working and always communicating with our guests. It is a family owned business operated by the 3rd generation and what we have learned throughout the years is to feel the hotel as our home, meaning treating guests as our guests and not as clients and for this reason, we have people visiting us over and over again. I apologize for not being even aware of such an incident and I will make sure this never happens again as it has never happened in the past. I do wish that you would choose us again at a possible future visit to Athens and to have a much pleasant stay than your first one. Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

telling

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 1 day after our cruise just to see Greece. The property was close to everything, to plaka bus,parliament building .staff was nice and accomodating,they facilitate our taxi for the next day to leave for the airport.Has free breakfast which was a good plus. Elevator was so small only fit two people,not good for claustrophobic customers Bec our room is in the eighth floor. Bathroom is clean but shower was very small wont fit a regular American. Size person. The halls and room are very small eighther will fit only 3 people,with a single bed,but will be a little tight. Except for that everything was good. We will come back if its just me and my husband. We will have to book another room if we will bri g our 2 teenage sons.
Stayed 1 night in Jun 2023
Response from PanHotelAthens on 26 Jun 2023
Dear Telling,Thank you for choosing us for your stay in Athens and for taking the time to write your review! We do hope to have the pleasure to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

orlando

Stayed 1 night in Jun 2023

4/10 Poor

Maha

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has sewer smell in the room when i told the front desk he brought chemical and poured in the bathroom made the room smell worse very old elevator takes 5 minutes to get to level 7 location is good but the condition of the room its very bad
Stayed 3 nights in Jun 2023
Response from PanHotelAthens on 26 Jun 2023
Dear Maha,First of all we would like to thank you for choosing our hotel for your stay. Regarding your negative comment concerning the smell in your room, we would like to mention that after each check out of the previous guests, the rooms are cleaned and left with the windows open in order to freshen up the atmosphere in the room. Regarding the elevator, it works according to all safety standards, and on a normal basis, and it does not take the time you mention to reach the 7th floor. We regret to have read that you had an unpleasant stay in our hotel and we do wish you would choose us again and leave with a much better opinion of Pan Hotel, the one which has kept us operating for three generations since its opening in the 60s. Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Very clean, nice staff and great breakfast included. It is also located near the sights. We walked to the grand Bazaar.
Stayed 1 night in May 2023
Response from PanHotelAthens on 8 Jun 2023
Dear Kelly,Thank you for choosing our hotel for your stay and for taking the time to write your review! We do hope to have the pleasure to welcome you again in the near future in Pan Hotel!Best regards,Panagiotopoulou IoannaSales Manager Pan Hotel Athens

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Stayed 1 night in May 2023
Response from PanHotelAthens on 16 May 2023
Dear Robert,Thank you for the 10outof10 review score! We do hope to have the pleasure to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVERLY little hotel. Perfectly placed near Ernie, Plaka, Monistiraki, and Psiri. Right across the street are two nice restaurants and a nice little ice cream place (get the fig ice cream **chef's kiss**). There were a few reviews earlier that said there was not a place to sit & eat breakfast... they've changed that. It's a LOVELY little sitting place and the breakfast is DELICIOUS!!!! The lady who runs the thing is SUPER helpful [kept offering more stuff to me even though I kept saying "no". This is NOT a complaint :)]. My ONLY complaint... I bought a balcony room but was told they can't guarantee a balcony (even though that was what I paid for). I did get the balcony room a couple days later when one came available. So it all worked out! Overall! Would gladly come back to this place!
Stayed 6 nights in Apr 2023
Response from PanHotelAthens on 3 May 2023
Dear Joseph,Thank you for this amazing review and for your kind words for our hotel! We do hope to have the pleasure to welcome you in Pan Hotel again!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

ping

Stayed 2 nights in Apr 2023
Response from PanHotelAthens on 20 Apr 2023
Dear ping,Thank you for the 10outof10 review! Hoping to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Gayathri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem in Athens! So glad I went with the reviews. Christof at the front desk and ladies at the breakfast area was fantastic. I traveled solo and was so worried but they made me feel at home and gave me recommendations where to go and how. The best part is take bus 95 from airport and this is like 2 minutes walk straight down. Great place I would come back for sure !
Stayed 4 nights in Apr 2023
Response from PanHotelAthens on 10 Apr 2023
Dear Gayathri,Thank you for the excellent review and for choosing us for your stay in Athens! We do hope to welcome you again soon in Pan Hotel! Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Andreas

Stayed 1 night in Mar 2023
Response from PanHotelAthens on 16 Mar 2023
Thank you for the 10outof10 review score!

10/10 Excellent

Hagit

Stayed 1 night in Mar 2023
Response from PanHotelAthens on 16 Mar 2023
Thank you for this excellent review score!

8/10 Good

Clive

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023
Response from PanHotelAthens on 16 Mar 2023
Thank you for taking the time to give us your score!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from PanHotelAthens on 16 Mar 2023
Thank you for an excellent 10outof10 review!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position, value
Stayed 1 night in Jan 2023
Response from Ioanna P. on 16 Jan 2023
Dear Gary,Thank you for this excellent score you gave our hotel! Hoping to have the pleasure to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great location.
Stayed 1 night in Oct 2022
Response from Ioanna P. on 20 Oct 2022
Dear Kenneth,Thank you for this excellent review! We do hope to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

4/10 Poor

Nikolas

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, clean and friendly hotel in the centre
Although I regularly stay in Athens, this was my first visit to the Hotel Pan. I booked a special deal with Hotels.com and it was excellent. Superb location close to Syntagma Square as I needed to catch the airport bus early the next morning. Excellent, quick check in and a clean, very comfortable room. Thank you. I would recommend Hotel Pan and will book again in the future.
Stayed 1 night in Sep 2022
Response from Ioanna P. on 7 Oct 2022
Dear guest,Thank you for the excellent review! It will be our pleasure to welcome you again whenever you wish to visit Athens! Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

8/10 Good

Irina

Stayed 1 night in Sep 2022
Response from Ioanna P. on 7 Oct 2022
Dear Irina,Thank you for your score! Hoping to see you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amazing location!!!! clean. Staff goes above and beyond. Strongly recommend! Hope to return one day!
Stayed 3 nights in Sep 2022
Response from Ioanna P. on 26 Sept 2022
Dear Maria,A great thank you for your good words for our hotel!! We hope you return too one day!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Aleksei

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and friendly helpful staff
Stayed 3 nights in Sep 2022
Response from Ioanna P. on 26 Sept 2022
Dear Aleksei,Thank you for this great review and score! Hoping to welcome you again soon in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Marina

Stayed 1 night in Sep 2022
Response from Ioanna P. on 22 Sept 2022
Thank you Marina for this great score!!

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything. The restaurant across the street is excellent. Complimentary breakfast everyday with deli meats, boiled egg, juices, mini spinach pies, cereal and milk. The staff was great. A 10 minute walk to other food places from fine dining to fast food. Lots of taxis curbside.
Stayed 3 nights in Sep 2022
Response from Ioanna P. on 21 Sept 2022
Dear Theresa,Thank you for this amazing review and for choosing us for your stay! We do hope to welcome you again in Pan Hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & accomodations
Great location by Monstraki & Plaka neighborhoods. Awesome restaurant right across the street. Near Syntagma Metro. Nice breakfast & lots of bathroom supplies for you.
Stayed 1 night in Sep 2022
Response from Ioanna P. on 21 Sept 2022
Dear Amber,Thank you for the 10outof10 review! Hoping to have the pleasure to welcome you again soon in our hotel!Best regards,Panagiotopoulou IoannaSales ManagerPan Hotel Athens